5920 results found

1. BUG: Illustrator 24.1 - Save As dialogue box - Format drop down menu freezing

   Intermittent freezing when saving as PDF, etc

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   2 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Pathfinder Incorrect Work

   I have a problem with Pathfinder in new Illustrator version 24 (2020) (macOS 10.15.1). Please look at the image attached. Pathfinder doesn't cut a compound shape out of a path or another compound shape. It merges the two instead.
   It worked fine in the previous version of Illustrator.

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   4 votes

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   5 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for the feedback.

3. Align to Key Object not selectable unless Tool panel is open

   BUG REPORT: "Align to Key Objects" is (sporadically) not selectable as an align method, unless objects are selected while the Tool Panel is open.

   If this panel is closed during object selection, then the "Align to Key Objects" option is greyed out in both the Toolbar and in the Tool Panel (even after it is expanded/opened). This does not happen on every occasion.

   (Running Illustrator CC 2019 on Mac OS 10.14.2)

   3 votes

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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4. Bleed settings are not saving with document

   Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

   1) I open an existing print document (.ai format) in Illustrator
   2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
   3) I change the bleed to 0.125" on all edges again, then click OK.
   4) I save the document, close the document, then re-open the document
   5) I go to File --> Document Setup, and all the bleed settings are showing zero (0) again.

   This is very frustrating because I want to export to printable PDF files but the bleed doesn't show unless I do these steps every single time. I have hundreds of files I work with. This was never a problem until the version prior to this one and this version.

   version 24.0.1 (64-bit)
   Windows 10

   Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

   1) I open an existing print document (.ai format) in Illustrator
   2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
   3) I change the bleed to 0.125" on all edges again, then click OK.
   4) I save the document, close the document, then re-open the document
   5) I go to File --> Document Setup,… more

   3 votes

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Mac OS Wacom brush lag

   UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

   ORIGINAL PROBLEM:
   I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging so badly that it's impossible to draw correctly and in real-time. This is only happening in Adobe Illustrator and it is up-to-date. I've tested Adobe Photoshop using my Wacom Pen and brush tool and it works fine. So I've definitely ruled out that it's my Wacom driver and/or pen.

   I should add that before I updated my Mac I was using the CS6 box version. But after updating my Mac I was forced to purchase the subscription based programs because this killed the CS6 boxed version. Prior to all of this, my brushes/pen tool was working smoothing and not lagging. In other words, never had this problem before. I've tried looking through troubleshooting ideas and nothing is working. Please advise, this is my work tool and I need my brush and pen to work properly.

   UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

   ORIGINAL PROBLEM:
   I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging… more

   4 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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6. "Save As..." behaving like "Save a Copy..."

   Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.

   2 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Saving recovered file causes Adobe Illustrator 2020 to quit

   Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

   I tried updating Illustrator however the same issue is happening.

   Operating system: mac catalina 10.15.3
   Adobe Illustrator version 24.1.2

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Slow opening of the first document!!!

   I don't know if it happens to others, an Illustrator on a Windows machine "I would say performing, quite a lot" but this problem happens to me I think at least from the CC2018 / 2019/2020 version.

   I start the software, open a new empty document, or open an existing document (even of small, insignificant dimensions) the document takes a long time to open (it is not immediate).
   If I open a second document it opens in the right time, then it works as it should.
   The same thing happens if I close Illustrator and restart it.

   But before it DID NOT HAPPEN with older versions of Ai.

   I don't know if it happens to others, an Illustrator on a Windows machine "I would say performing, quite a lot" but this problem happens to me I think at least from the CC2018 / 2019/2020 version.

   I start the software, open a new empty document, or open an existing document (even of small, insignificant dimensions) the document takes a long time to open (it is not immediate).
   If I open a second document it opens in the right time, then it works as it should.
   The same thing happens if I close Illustrator and restart it.

   But before it… more

   3 votes

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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9. Pathfinder imprecise results

   Pathfinder distorts curves and these distortions create stray points and small vector artifacts when I "slice".

   This has been an issue from IL5 (pre-CS and pre-CC), when Pathfinder was first introduced.

   Until Adobe increased maximum magnification, it was hard to tell what was happening, but in CC I can clearly see that in Pathfinder, smooth curves distort. My guess is something analogous to mathematical rounding errors in defining the berzier curve.

   Sometimes, the distortion is very "squiggly", appears to be introducing the 'QuickDraw error (reported separately), and produces unusable results.

   While most of these errors and artifacts are essentially microscopic, and can be minimized by applying pathfinder to oversize art and scaling-down, it is still an issue and can be a serious problem if you're creating art that needs to be scaled-up to sizes where the errors and artifacts become conspicuous.

   Pathfinder distorts curves and these distortions create stray points and small vector artifacts when I "slice".

   This has been an issue from IL5 (pre-CS and pre-CC), when Pathfinder was first introduced.

   Until Adobe increased maximum magnification, it was hard to tell what was happening, but in CC I can clearly see that in Pathfinder, smooth curves distort. My guess is something analogous to mathematical rounding errors in defining the berzier curve.

   Sometimes, the distortion is very "squiggly", appears to be introducing the 'QuickDraw error (reported separately), and produces unusable results.

   While most of these errors and artifacts are essentially microscopic,… more

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   12 votes

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   11 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If this does happen for you, please open your Pathfinder panel’s options and change the Precision value it has. Lowering the values improves results, especially on very long curved segments, but also increases the overall time a complex pathfinder operation takes.

   Please comment below if this advice helps — the team can use this feedback to reconsider the default value.

10. CMYK Hex Code Color Change

    Windows 10 Pro 18362.719 / Adobe Illustrator 24.0.1. (64bit)

    I downloaded and opened a CMYK/Vector file I received through Google Drive, and a specific color on the file was slightly brighter than the color that is supposed to be.

    I tried to replace the specific graphic with the original color by typing the hex code manually, but it also changed to the brighter color.

    I heard it has been a common issue that has been around, but is there any way to keep the color?

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.

    This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?

    6 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Sometimes click outside artboard to deselect object not working

    Illustrator v24.0.2
    I don't know what triggers this, but sometimes there's error in selection that causing the object to be highlighted and can't deselect it by clicking outside artboard with selection tool.
    This is getting frustrating. I really hope Illustrator get a renewal just by rebuilding the program from scratch without changing the initial tool since the bug is just too much.

    workaround :
    If the object is a grouped object, then double click it to enter isolation mode, and double click again to get out.
    If not, then, save and close and re-open the document.

    3 votes

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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13. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

    7 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. SVG arc path without whitespace standard syntax broken

    When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

    This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

    In the attached example an arc is written as:

    a.65.65 0 011.109-.459

    The string 011.109 contains 3 values:

    0
    1 (a boolean is required here, it cannot be 11.109)
    1.109

    This syntax (with missing whitespaces) follows the SVG 1.1 standard: https://www.w3.org/TR/SVG11/paths.html#PathDataBNF

    SVGO discussion: https://github.com/svg/svgo/issues/1137

    When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

    This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

    In the attached example an arc is written as:

    a.65.65 0 011.109-.459

    The string 011.109 contains 3 values:

    0
    1 (a boolean is required here, it cannot be 11.109)… more

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    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. 100% view is not 100% for pixels in cc2019

    OMG, yesterday I've updated illustrator cc2018 to cc2019. Objects now in 100% view are diplayed as ~151% - see attached file - in left side - illustrator cc2018 window and 400x400 px square in 100% view. In the right side - the same square in 100% view.

    Please fix this annoing bug.
    This is on Mac pro late 2013, High Sierra, 27' Eizo monitor 1400x2560

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    80 votes

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    97 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Selection tool works slow with rulers

    You can improve Illustrator by making the Selection tool workable. As long as I start using rulers in the document, the selection starts to run very bad.
    What a useful software.

    2 votes

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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17. Export for Screen with artboard — transparency lost!
    2 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Constant Random Crashing

    Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.

    Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on fairly similar MacBook Pros, same network.

    Process: Adobe Illustrator [9055]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator [9055]
    Version: 24.0.3
    Parent Process: (null)
    Date/Time: 2020-01-30 11:09:38 -0500
    OS Version: Mac OS X 10.14.6 (18G2022)
    Report Version: 12
    Exception Type: EXC_CRASH (SIGPIPE)
    Signal Number: 13
    Publisher Process PID: 0
    Publisher Process Name: PID Not Found
    Thread Count: 203

    Crashed Thread: 26

    RAM: 16384MB
    Machine: x86_64
    Model: MacBookPro15,1
    CPU * Core count: 12
    CPU Frequency: 2200MHz
    Bus Frequency: 400MHz
    Open GL Renderer: AMD Radeon Pro 555X OpenGL Engine
    Open GL Version: 2.1 ATI-2.11.21
    Open GL Vendor: ATI Technologies Inc.

    Adobe Product Version: 24.0.3
    Adobe Product Build: 375
    Adobe Crash Reporter Version: 8.0.3
    User GUID: 5564753C-ADCC-4629-A67F-56553D3046D3
    Crash GUID: 7C71FC6B-60CA-415C-A769-3EE28715C603

    Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.

    Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on… more

    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. The document "annoyingbug.ai" is currently getting saved. Try again after the process is complete.

    "The document "annoyingbug.ai" is currently getting saved. Try again after the process is complete." This pops up when you use save as while there is a save currently going on.

    This dialog box was removed when closing the document in 24.1.1. Can we also get it removed when using save as?

    Would be nice if the save as started once the current save is done like in previous versions.

    Thanks,
    Josh

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    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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20. 24.0.3 pencil tool is laggy and glitchy

    I updated to 24.0.3 a few days ago and my pencil tool has been really fiddly ever since, with a lot of skipping of the first fraction of a second of a new stroke, and a certain amount of picking up my motions after I lift the stylus up, as well. If I undo and draw the same shape again at about half the speed, I get the shape I expect, but this really isn't sustainable in the long run for a workflow based around lots of fast Pencil tool shapes!

    I've reverted to 24.0.1 and it's back to normal. Same plugins, settings, and everything.

    Interestingly enough this was also happening when I switched to Astute's Dynamic Sketch tool. I didn't think to try it on the Brush or Blob Brush before reverting.

    OSX 10.14.6, Wacom drivers 6.3.35-2.

    I updated to 24.0.3 a few days ago and my pencil tool has been really fiddly ever since, with a lot of skipping of the first fraction of a second of a new stroke, and a certain amount of picking up my motions after I lift the stylus up, as well. If I undo and draw the same shape again at about half the speed, I get the shape I expect, but this really isn't sustainable in the long run for a workflow based around lots of fast Pencil tool shapes!

    I've reverted to 24.0.1 and it's back to normal.… more

    2 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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