5917 results found

1. Objects get distributed across the artboard instead of the selection’s bounds

   This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

   If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

   As mentioned, this only started to happen recently.

   8 votes

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   3 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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2. Command-Option buttons not working. Can't duplicate or get to selection tool by hitting Command when I am using another tool

   When I am using a tool and want to get to the Selection tool without releasing the other tool I am working with (like if I am typing and want to move the text I can just hit Command and the cursor changes to Selection tool and I can move it and when released automatically becomes the text tool again, use this for many different tools).

   When I hold Command and Option down it would duplicate but it is not duplicating.

   4 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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3. Workspace basics are not appearing and I can't reset workspace

   Basically the title I can only use stuff I have remembered by hotkeys and the option to reset isn't available, I am even unable to change the layout I use entirely, I am new to illustrator and this is very frustrating.

   2 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. Illustrator is changing around my CMYK values in saved swatches

   Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values

   4 votes

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. undo is broken

   Undo is just wonky. I hit Undo, and rather than just stepping back one step, it jumps several actions backward, and the Redo steps can't even get back to where I was. I wish I could provide more info, but it's just jacked, so I can't trace the problem.

   7 votes

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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6. Outline Stroke not working

   I select an object, then navigate to Object > Path > Outline Stroke and nothing happens. GRRRR.

   14 votes

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   26 comments  ·  Tools  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Next time you encounter this, please put the piece of art in a separate file and share it with the team for investigation — so far nobody did that.

   You can share the file directly in comments or send it over sharewithai@adobe.com if you want to keep it private — in this case please provide this issue’s link, https://illustrator.uservoice.com/forums/601447/suggestions/35854246

7. Transparency on PNG not supported when imported or replaced

   Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.

   Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.

   I thought it may be the png file, but the problem occurs only on the illustrator.

   The problem started after updating both Photoshop 2019 and Illustrator 2019.

   3 votes

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Dropbox saving issue

   When I try to save a new file on, save as and choose it to save on dropbox. The folder I've selected that I want my file in, immediately start syncing all my online-only files to local.

   Please see attached for visual explanation.

   Does any1 know a way to work around this?

   Thank you

   • 

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. AI doesn't warn about matching hotkeys for commands and actions

   Actions can only be bound to F-keys.
   Keyboard shortcuts can be match to almost anything, including F-keys.
   When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
   But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
   For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.

   4 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Convert to profile

    It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).

    7 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. App unresponsive due to tour window

    MacOS Mojave, Late 2013 iMac

    This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

    The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

    What happened was that I attempted to open files, interact with Illustrator, but nothing would happen. The tour window that I couldn't see (because it was anchored to a window that was mostly out of sight) was waiting for me to take an action on it.

    I tried grabbing the window title bar and raising it back into view, but apparently the tour window stops any other actions in Illustrator. I couldn't "grab" the window frame and move it back into view.

    I realized Illustrator probably had some sort of window like that open, waiting for input, so I attempted to just hit Return (that should universally trigger the "Okay" button on such a window) but nothing happened. Apparently the tour window is immune to keyboard input, requiring a mouse click.

    When I couldn't get Illustrator to do ANYTHING ELSE, I attempted to force quit it through the application manager, but it refused to quit. Apparently the tour window acted like a foot in the door or something. I couldn't even shut down my computer normally because when it got to Illustrator, Illustrator wouldn't give up, eventually having to force it to shut down and then restart.

    THAT IS CRAZY. Obviously it's a rare circumstance that the window is hidden but the offer of a tour shouldn't block all other activity except for a very specific mouse click--it's not mission critical, but it blocks any other action than clicking "skip" or "Okay"

    That's not the way the OS works, and it shouldn't be the way this window works.

    MacOS Mojave, Late 2013 iMac

    This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:

    The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.

    What happened was that I attempted to… more

    7 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. randomly shutting off and not saving

    so im in a digital arts class at my school so i dont know much about the computers, i am was working on a project and i was just about finished with my outline after 1 hour 32 minutes of work and the Illustrator just shuts off randomly and i go to open the app back up again and it didn't save. This better get fixed, and if it doesn't me and my teacher aggreed we will go to something else if we have to.

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Effect 3D Rotate perspective error

    With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

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    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.

    To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
    For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

14. Wrong font shows up in Illustrator when activated in Adobe Fonts

    When I activate a font in adobe fonts the wrong font shows up in illustrator. It isnt even in the same font family.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in the Illustrator file.

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in… more

    7 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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16. lag issue with Blob Brush

    Major issue with Blob Brush lagging (if using either mouse OR tablet). When using Blob brush on earlier versions, no lag at all.

    5 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. crashes consistently

    Illustrator is crashing repeatedly with the latest update. I'm on a Mac with Mojave 10.14.5, my coworkers are on PC's and we're all crashing since the latest Illustrator update. No consistency to the tasks we are doing in ai to make it crash. Please fix!

    7 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Radial grid inaccuracy

    Not many may use the radial grid, but if you're into special shaping and structures you need them often. Very often. They are a super tool to divide elements, for instance. Sadly, in CC this tool is no longer precise. Not all radial dividers meet the circle around them. This means not all radial dividers are equally long, which is a pain. Attached are screenshots of a portion of the dividers in a same-size radial grid in Illustrator CS6 and Illustrator CC 2019, and of what happens when I try to construct something in CC, which I have given up due to described issue.

    Not many may use the radial grid, but if you're into special shaping and structures you need them often. Very often. They are a super tool to divide elements, for instance. Sadly, in CC this tool is no longer precise. Not all radial dividers meet the circle around them. This means not all radial dividers are equally long, which is a pain. Attached are screenshots of a portion of the dividers in a same-size radial grid in Illustrator CS6 and Illustrator CC 2019, and of what happens when I try to construct something in CC, which I have given up… more

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    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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19. Match zoom

    I always toggle 2 files with tool match zoom, but it's not working for CC18, but if I start match zoom option & manually select the second file then its possible

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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20. The operation cannot complete because of an unknown error. CANT

    Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

    15 votes

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    11 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.