5920 results found

1. Illustrator 23.0.1 crashing almost immediately after launch

   I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

   I have tried looking for updates in the CC app, but it says that the programs are all up to date.

   I have tried uninstalling and re-installing the software, but the issue remains.

   I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

   I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

   I have tried looking for updates in the CC app, but it says that the programs are all up to date.

   I have tried uninstalling and re-installing the software, but the issue remains.

   I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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   17 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please try again, there was a server level issue that was leading to a crash on January 9th 2019

   NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

2. Freeform Gradient points should also move on transforming Freeform Art

   Today I ran into a problem with Adobe Illustrator artwork featuring some freeform gradient fills. I had a to create flipped, mirrored version of it for printing purposes (graphics would be applied sub-surface to a sign face). The problem is the freeform gradient fills wouldn't flip with the rest of the artwork. I attached a visual example of it. Using the "expand appearance" command allowed for the artwork to be flipped 180° correctly. It would be nice if I could avoid that kind of a fix.

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   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is obviously not fixed and still needs a proper fix

3. Object Selection by Path Only broken with symbols

   In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

   Create or open a document.

   Drag a symbol out of the Symbol panel. Choose one with a large filled area.

   Zoom in on the symbol.

   With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

   It doesn't matter whether you're viewing in Outline or Preview.

   The symbol becomes selected.

   It should not become selected due to the prefs option noted above.
   It worked correctly in v22 & CS6 etc. It's been close to a year with this problem.

   Please contact me if you do not understand any details.

   Running Windows 10.

   In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

   Create or open a document.

   Drag a symbol out of the Symbol panel. Choose one with a large filled area.

   Zoom in on the symbol.

   With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

   It doesn't matter whether you're viewing in Outline or Preview.

   The symbol becomes selected.

   It should not become selected due to the prefs option noted above.
   It worked correctly in v22 & CS6 etc. It's been close to a year with… more

   2 votes

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4. Unable to scale a specific object

   I am unable to scale one of the objects (letter P) in the attached file. Please advise. Thank you.

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   2 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. Illustrator Gradient looses blending when copied and pasted.

   Trying to copy and paste a design with a gradient on it, And the gradient apears chunkier and sharper when copied into a new canvas. If i copy on the original canvas its fine, but not on a new one. Ive checked the grain values and opacity and they are all the same. Wondering if any one has a sultion to fix this bug?

   2 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. The Selection Tool keeps defaulting to the Direct Selection tool

   The Selection Tool keeps defaulting to the Direct Selection tool

   9 votes

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   16 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like later builds of Illustrator don’t have this problem.

   Please verify or disprove it.

   The mentioned problem with Group Selection and Selection tools selecting singular points is reported here, with a workaround solution.

7. New from Template Shortcut conflict

   Illustrator 24.0 under macOS Catalina 10.15.1 (19B88)

   The 'New from Template…' command in the File Menu has the shortcut ⇧⌘N, which is all well and fine, except it conflicts with the Type > Insert WhiteSpace Character > En Space, which has the exactly same shortcut, ⇧⌘N.

   Assigning two commands to the same shortcut is rather bad form, with unreliable results.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Character/Paragraph panels - lazy and/or incorrect updating

   Illustrator 23.0.3 on Win10

   It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

   I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down by 1pt" relative to the other text in the paragraph.

   Sometimes I can see the correct current values for the text by putting the cursor in the line and moving it around with the arrow keys. The actual current values will briefly display before being replaced with Illustrator's mistaken idea of what values should be displayed.

   See attached video of the Character panel doing the same thing. The cursor is on a line of text that is set in Adobe Caslon at 25pt, but the panel is telling me it's Myriad Pro 12pt. Each time I move the cursor, the correct values are (briefly) displayed before being replaced with the uselessly wrong values. FWIW, the wrong values are the defaults: "[Normal Character Style]" and "[Normal Paragraph Style]" in the Character/Paragraph Styles panels, and if I created a new text box and started typing, yes, I'd get Myriad Pro 12/14.4. But having already typed text and changed its style to something else, I need the panels to show those values.

   It's more than a little irritating.

   Illustrator 23.0.3 on Win10

   It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

   I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down… more

   6 votes

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Opening and placing .psd artwork not working consistently as described in documentation.

   importing images from .psd files intermittently not working as described. When opening or placing a .psd file, no option to convert layers is offered. The entire image opens right up as a single object with an opaque white background.

   I have been using these packages since 1994 and this just started happening in th past few weeks. Using Windows 10, AI 23.0.6 (64-bit). PS 20.0.6 release

   3 votes

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10. disappearing swatch palette

    i create custom names for swatches i.e. myCoolSwatch. then create gradient swatches. all swatches disappear but a few random and a pattern. if i try to create new swatch with artwork, default name is myCoolSwatch copy. Its as if they are hiding.

    3 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. Make Hide Edges shortcut work when in Dialog (Swatch Options, Transform Each, etc)

    In some operations (e.g. Transform Each), we discover that the selection edges are influencing the perception of the preview. It would be nice when the Hide Edges command can be triggered while still in such an operation, in stead of leaving the function, turn off Edges, and repeat.

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. svg text

    Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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    6 votes

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Added to Backlog  ·  Dirk Schulze responded

    Hi Akshay,

    We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

    We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

    We are sorry that you experience the issue and are working on fixing the issue.

    The Adobe Illustrator Team

13. Color change Problems

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a VERY serious problem, because all of the colors on my artboard have switched to these duller colors, so I have to update them to the original. Not sure why this is happening, but it needs to be fixed.

    Also, is there a way you can make a global gradient change an option that you have to choose to do, because it's changing gradients that I don't want changed. Both of these problems are VERY FRUSTRATING and waste my time.

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a… more

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    11 votes

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Adobe Illustrator asks you to Save when no changes were made?

    Why does Illustrator, for the past many years, ask you to Save when no changes were made? Makes me think I accidentally did something or forgot that I did something. If nothing was changed, Don't ask to Save....please.

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    4 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. empty progress dialog

    BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

    Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

    Mac Powerbook touchbar
    MacOS Mojave 10.14.3
    Illustrator 23.0.2

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    7 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

16. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

    5 votes

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Thin strokes look jagged / uneven

    Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
    Running on Windows 10.

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    19 votes

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    23 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools

    When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .

    4 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Illustrator file not changing modification time and date after image link updating

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It was working fine since 2000 and now its not working properly. You need to stop relying design needs and pay attention to the industry as well.

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It… more

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Window snaps out of view when switching from external monitor

    MBP, OSX Mojave, when using an external monitor with the laptop screen closed everything is cool, unplug the laptop and use built in screen everything is cool.

    Once I plug the laptop back into the external monitor with the lid closed AI will snap off screen someplace.

    If I use the mission control gesture (swipe up with 3 fingers) the window appears and I can drag it to another desktop, but then it assumes the same position off screen on the new desktop.

    The only workaround I have found is to unplug the monitor, resize the window and then plug back in.

    I haven't seen this behavior with any other app.

    MBP, OSX Mojave, when using an external monitor with the laptop screen closed everything is cool, unplug the laptop and use built in screen everything is cool.

    Once I plug the laptop back into the external monitor with the lid closed AI will snap off screen someplace.

    If I use the mission control gesture (swipe up with 3 fingers) the window appears and I can drag it to another desktop, but then it assumes the same position off screen on the new desktop.

    The only workaround I have found is to unplug the monitor, resize the window and then plug… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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