5918 results found

1. The operation cannot complete because of an unknown error. CANT

   Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?

   15 votes

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   11 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Generic Color Palate

   I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last 23 years and have never experienced anything like this.

   I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last… more

   6 votes

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Illustrator CC 2019 Crash on Open / Create - Oct 2019

   Illustrator CC 2019 Crashes on Open / Create

   Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.

   Updated Illustrator CC - same issue.
   Uninstall / clear prefs / reinstall - same issue.
   Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479

   I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.

   Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it doesn't. I wanted to have this up in case someone else has this issue, they know what to try next.

   Illustrator CC 2019 Crashes on Open / Create

   Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.

   Updated Illustrator CC - same issue.
   Uninstall / clear prefs / reinstall - same issue.
   Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479

   I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.

   Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it… more

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. New Update (v 23.1) View pdf after saving error

   Now when saving a pdf and the button for "view pdf after saving" is checked, acrobat opens and says "there was an error opeing the file".

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. ドロップシャドウのバグ

   最新23.1.1にて、効果→スタイライズ→ドロップシャドウを作成後、それを選択して編集→カラーを編集→グレースケールに変換 をすると、グラデがベタになってしまいます。（23.0.6だと問題なし）

   2 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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6. Duplicated artboards containing Export Assets link to the new artwork not the original

   As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

   Methodology:
   Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

   Expected behaviour:
   Any link to/connection to export assets should be retained by the original artwork on the original artboard, thereby enabling the new duplicated artwork to act as a guide for a modified creation and such that once any components are removed, the original asset remains intact.

   As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

   Methodology:
   Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

   Expected behaviour:
   Any link to/connection to export assets should be retained by… more

   4 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Pop up window for gradient comes up and stops all work

   turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

   turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

   in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

   suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think

   I had to save and quit my work - luckily I was able to do that

   thank you

   turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

   turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

   in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

   suggest that you have some… more

   4 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Significant redraw decrease in v23.1.1 when panels are on-screen

   Please find attached the video screengrabs for the issue.

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   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Opacity mask not working with freeform gradients

   I am trying to make an opacity map with a freeform gradient. It previews correctly but as soon as i try to leave the dialog box it goes completely white. Doing exacly the same thing with the same objects but with a regular gradient instead works just fine.

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   10 votes

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   6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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10. Constant crashing, lagging, power drain,

    Illustrator is constantly slow, lagging, crashing, unresponsive, and small files are acting like large files. I have been using Illustrator for 8 years, but now, it is affect my ability to do my job. I am so incredibly disappointed with the performance issues, slow response time, and I dread having to use this program now. The CS6 version was WAY better than this.

    Please adobe, for all of your customers, fix what's broken before adding new features, and 16GB of ram is no where near enough to run this program anymore. 32... maybe.

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Why can't I select and deslect multiple layers with shift& alt anymore?

    Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

    Does anyone know how to solve this because I can't work this way.
    I already restarted, did an extra update, nothing seems to help.

    5 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Panels, windows not updating or displaying correctly

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM, 4GB graphics card. Latest OS.

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. Likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. The only way to fix it is to close and restart the program. I also get it with photoshop. Both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16GB, 32gb RAM,… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Find and replace text via action

    Find and replace text via action does not record OR play as expected

    Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

    Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

    I found a forum post on Adobe forums from 2013 noticing this same problem.

    Find and replace text via action does not record OR play as expected

    Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

    Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

    I found a forum… more

    10 votes

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    2 comments  ·  Actions  ·  Delete…  ·  Admin →
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14. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

    Hello,

    I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
    If I click anywhere it makes the error noise as if I have got an open window.
    This seems to be a glitch with the latest software release.

    Thanks

    18 votes

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    22 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedback.

15. CC 2019 version runs slow!

    For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.

    14 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Holding Shift with Smart Guides enabled when using Scale tool is works unreliably

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how do I get the scale tool to work like it used to? Is the work-around the same for Illustrator 23.0.1, as it is for Photoshop?
    https://forums.adobe.com/thread/2548154

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how… more

    14 votes

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Screen is getting red, please help

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    11 votes

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Snapping stopped working

    Snap to Grid, Pixel and Point options stop working on a regular basis. Choosing any of them has no effect.
    Have to Close and reopen regualry for it to work again.Ilustrator has become very irratic in the past few releases. Along with other Adobe apps.....

    4 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. BUG Nordic keyboard and special characters €, $, @ etc

    Cant type special characters €, $, @ on nordic keyboard. Because Illustrator is overriding AltGr key function using it to make a selection.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Align box keeps disappearing

    The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.

    2 votes

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    Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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