5918 results found

1. SVGs not aligning properly unless empty objects in Layers are deleted

   When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a screen capture in GIF of what I've experienced.

   When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a… more

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   18 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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2. General Bugs in Graph Tool

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some data (numbers, words etc.) in an existing graph that uses grafic styles (for lines, bars etc.), some items lose the grafic style and turn back to black or to invisible (see jpg). Some of the items or values (like 0-10-20-30% for example) change position and "jump" to other lower or higher positions, some keep their position. (see jpg)
   4. when changing the size of a chart with formatted text, the text has to be re-formatted after resizing the chart which is logical, but nonetheless uncomfortable to work with.
   5. Last but not least (well, not really a bug, but..) why is there no possibility to integrate the data-values into the charts? (Without working with graph designs - which is far too complicated and uncomfortable, I think) . For example, you have two columns, one with 25% , one with 50%. Why can't you just integrate the written value "25%" in the graph? (jpg)

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some… more

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3. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

   Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.

   23 votes

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   13 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Anchor Point Guides are invisible in Illustrator 2019 unless selected?

   I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

   That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

   I've tried toggling many settings in the menu and the closest thing I can find is Hide / Show Edges, which only affects my ability to select the anchors. Switching between CPU and GPU rendering doesn't affect it, and playing with the options in the "Selection & Anchor Display" menu in the preferences doesn't help. (screenshot attached)

   My first installation was an upgrade that kept the previous version's settings. No anchors. I uninstalled that and had it remove the preferences and do a fresh install. No anchors. Uninstalled and removed preferences, reinstalled AI-2018 and it shows anchors just like it always did. Installed 2019 fresh (again no anchors) and tried importing my 2018 settings manually but that doesn't work between versions.

   Is this affecting anyone else? A solution would be greatly appreciated!

   Some installation details:

   Illustrator 2019
   Windows 10 Enterprise, build 17134
   Dell Precision workstation, Xeon E5-1620 v3, w/ 16GB RAM
   AMD FirePro W5100 4GB with the latest pro drivers, 18.Q3.1. (updated from v17-something while troubleshooting this issue)

   I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

   That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

   I've tried toggling many settings in the menu and the closest… more

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   27 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It seems like several problems got mixed in the comments.

   1. Guides made of single anchors (displayed as <Guide> in Layers) are displayed correctly in the latest versions of Ai when View > Guides > Show Guides is enabled (although they are rather small).

   2. Illustrator does not draw centerpoints for ellipses while moving then in GPU mode — a know problem, reported separately here: http://illustrator.uservoice.com/forums/601447/suggestions/39740689

   Please upvote it if you want to see edges while moving.

   3. Show Edges option gets occasionally disabled — gets fixed with Cmd/Ctrl + H. Edges still won’t be drawn when GPU Performance and Real-Time Drawing and Editing options are enabled in Preferences > Performance, only when you switch to CPU mode.

   If your case is nothing like this — please comment and share details on the problem, with steps and screenshots or videos.

5. Constrain with Shift key not working

   I'm trying to move the bottom line of a text box.

   I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.

   I've had this problem with the last few upgrades.

   I'm an Adobe Illustrator user for more than 25 years - certainly not a newbie.

   PLEASE FIX

   I'm trying to move the bottom line of a text box.

   I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.

   I've had this problem with the last few upgrades.

   I'm an Adobe Illustrator user for more than 25… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. crash after windows update

   Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

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   3 votes

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   From the looks of it it seems to be crashing with GPU. Here is what I can suggest
   1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
   2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

   3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Objects in a clipping mask do not respect "Object Selection By Path Only".

   Reproduction steps:

   1. Draw a filled shape.
   2. Use Draw Inside to draw another filled shape inside it.
   3. In the 'Selection And Anchor Display' pane of the prefs, ensure that 'Object Selection By Path Only' is checked.
   4. Click and drag with the Selection or Direct Selection tools in a part of the first object that does not contain the second object. Note that nothing gets selected unless you drag over the first object's path.
   5. Click and drag with one of those tools in a part of the first object that does contain the second object. Do not cross any of the paths while attempting to drag out this selection area. Note that Illustrator acts as if "Object Selection By Path Only" was off, and either selects the whole clip group (if you're using the Selection tool) or starts dragging the second object (if you're using the Direct Selection tool).

   The desired effect is that step 5 should only select any objects whose paths you cross with the selection box, rather than immediately dragging them. This drives me crazy every time it happens.

   Reproduction steps:

   1. Draw a filled shape.
   2. Use Draw Inside to draw another filled shape inside it.
   3. In the 'Selection And Anchor Display' pane of the prefs, ensure that 'Object Selection By Path Only' is checked.
   4. Click and drag with the Selection or Direct Selection tools in a part of the first object that does not contain the second object. Note that nothing gets selected unless you drag over the first object's path.
   5. Click and drag with one of those tools in a part of the first object that does contain the second object. Do not cross any of the paths… more
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   2 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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8. Rearrange All Artboards ignores locked layers

   When I use the command Rearrange All Artboards from the Artboards panel object on locked layers are not moved with the artboard.

   To test make a document with two artboards and two layers. Draw anything on Layer 1 for each artboard them copy it exactly to Layer 2, or just duplicate Layer 1. Hide or lock a layer then use Rearrange All Artboards to rearrange the dartboards. The objects on the locked or hidden layers do not move with the artboard.

   The two screenshots show before and after using Rearrange All Artboards with one layer locked.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. O Adobe Illustrator está Travando e Fechando sozinho

   O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.

   Por favor ajudar ai!

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. toolbar and interface problem

    Hello, i installed the illustrator from cloud service and noticed that the language was not English. I found a way to change it.

    I opened a new page and tried to draw something;

    This time the tabs was disappearing and the toolbar was not loaded. When i move the curser on the tab place they become visible. I tried to use shortcuts but it didn't work. Can anyone show me the way how to fix this bug please.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Can't open files from Windows File Explorer

    Files will no longer open from Windows File Explorer. Double clicking on file names does not work, dragging them into Illustrator does not work. Only the menu FILE > OPEN works. Please fix this.

    4 votes

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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12. Sync with Adobe Draw

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices, then open both apps simultaneously to make this 'one click' feature work. A shame that it takes this to sync up and negates the one click awesomeness. Please fix this guys!

    Both Apps are the latest versions, Draw is 4.7, AI is 23.0.1, and I have a CC subscription. I'm logged into the same Adobe CC account on both devices (an iPad Pro with iOS 12.1.3 and iMac late 2015 with Mojave 10.14.2).

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,… more

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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13. Fonts missing and say I need to re log in

    When I open a past project from creative cloud folder It directs me to find a missing font. But the font finder doesn't sync to my library. Now Im stuck with a missing font on a logo project that just messed my whole design up. Plus when I export the project as a export safe for web... png 24 the file export look pixellated and not a vector file.

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. Illustrator 23.0.6 MacOS High Sierra slowdown, possible memory leak.

    I have noticed over the last several versions that if I leave Illustrator running for more than a few days without quitting (with and without any files open), that my system gets less and less responsive, sometimes to the point where it seems completely locked up other than cursor movement. A quick mouse over the Illustrator Icon in the dock shows that the Application is Not Responding. I have also noticed the same thing happens in Photoshop. I'm not sure if there is a memory leak in these apps or in the Creative Cloud Core environment somewhere. I took a look in the Activity Monitor and it doesn't seem to provide me with enough data to make a determination. Quitting the apps will usually return the system back to a stable fully functional state.

    I have noticed over the last several versions that if I leave Illustrator running for more than a few days without quitting (with and without any files open), that my system gets less and less responsive, sometimes to the point where it seems completely locked up other than cursor movement. A quick mouse over the Illustrator Icon in the dock shows that the Application is Not Responding. I have also noticed the same thing happens in Photoshop. I'm not sure if there is a memory leak in these apps or in the Creative Cloud Core environment somewhere. I took a… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

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    1 vote

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

16. Smart Guides do not always snap

    This can happen even if I am at the 200% limit. Which taking the limit off would be great also.

    2 votes

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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17. Changing values in Move dialog immediately applies them

    There appears to be another bug crept into the latest version of Illustrator when selecting an object and using the Object > Transform > Move dialogue.

    When you change values it commits those values rather than previews them, even if you cancel the operation. Ie. if you type 100mm into the x-coordinate box then change it to 150mm it will move your object 100mm then a further 150mm (250mm in total) rather than honouring the last value and only moving it 150mm.

    Illustrator is becoming all but unusable of late.

    3 votes

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18. Copy and paste doesn't always work

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with copying files.

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with copying… more

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    144 votes

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    140 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen after scaling).

    Seems to be occurring repeatedly - updated/reinstalled Illustrator 2019, which had received it for a short period, but now it has re-emerged. Driving me mad! Seems to occur more with smart guides and holding the shift key.

    See attached for examples.

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    7 votes

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    19 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Illustrator Engineering responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Selection tool acting like Direct selection tool and vice versa

    Selection tool does not select all points and will not move a group of objects correctly, (it acts like the Direct Selection tool, not selecting all points). And the Direct Selection tool selects ALL points of a group and moves them, which is what the Selection tool is supposed to do. They are working exactly opposite as they should. "Show Bounding box" does not resolve this issue. The Selection tool has also instantly changed format of text simply upon selection (indent & tracking). Using MacOS Sierra 10.12.6, Illustrator CC 2019. This is a bad bug, please help.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator