8152 results found

1. new project presets not appearing

   I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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2. BUG: Envelope Distort (with Anti Alias option on) changes colour values of embedded images.

   When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

   Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these cases.

   When trying to use Envelope Distort (eg Mesh) and the 'Anti Alias' option to maintain clarity, if the artwork features embedded images (eg a multichannel PSD that must be embedded for Envelope Distort action) it is clearly seen the results with and with AA active are different. Only without use of AA will the colour values remain faithful to the original pre-distorted image.

   Whilst I would expect some changes along edges, etc. that would benefit the most from using AA, it is seen across the entire image. This is not correct and renders the Envelope Distort function unusable for these… more

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   0 comments  ·  Meshes, Distortion, Mockup  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue, Illustrator team really appreciate this.
   We are able to reproduce this issue and investigating it further.

   Regards
   Ankit Goyal

3. Unsauber

   Vektoren lassen sich in Illustrator 2021 nicht mehr sauber und geschmeidig ziehen, Formen lassen sich nicht passgenau verschieben.
   Sie "hopsen" mit Absätzen und können nicht mehr (wie früher in den alten Versionen) sauber und geschmeidig platziert/gezeichnet werden. Ich würde gern wieder sauber und geschmeidig mit Vektoren arbeiten. Was ist da faul?

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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Most probably this happens because View > Snap to Grid is enabled

4. New Document Textbox doesnt' auto replace

   When I open a new document and try to title it, the text that is automatically in the text box"Untitled-1" does not auto-replace when you start typing. I have to manually delete the untitleds. Can you please fix that and make it auto replace when we start typing the title?

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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5. Brush touch calligraphy broken

   The calligraphy brush when I go to draw is glitching and failing to work.

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   0 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you still have this problem, you’d have to share a test file and record the bugged behavior on a video. Please also comment back if it works properly for you now.

6. text automatically changed to unreadable when using some cloud fonts

   Since version 2020, some time text automatically changed to unreadable when using some cloud fonts (as I only found this issue with cloud font for now)
   Need to restart program and the problem gone for a while, then came back!

   I use latest Mac OS and latest Adobe creative cloud version.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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7. Selection Tool

   When using the selection tool, I can't change the size of an object anymore.

   5 votes

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8. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

   This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

   Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

   /CheckCompliance [
   /PDFX4:2010

   ... to PDFX4:2007 renders the preset functional again.

   This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

   this follows from this Adobe Support forum thread:
   https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

   Steps to recreate:

   Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

   Verify this same preset is valid and functional in ID & PS.

   Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

   Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

   Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

   Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

   Verify Edit and Export options are not grayed out and function.

   Verify preset works in ID & PS.

   Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

   Find the lines beginning with: "/CheckCompliance" and the immediate line after:

   Files created in ID will read:

   /CheckCompliance [
   /PDFX4:2010

   Files created in AI will read:

   /CheckCompliance [
   /PDFX4:2007

   In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

   In text editor, for preset created in ID, manually change:

   /CheckCompliance [
   /PDFX4:2010

   to "/PDFX4:2007" — Save preset.

   Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

   Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

   Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

   This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Window not showing

   From the Finder (MacOS X 10.15.4), I open a n illustrator Document. The app comes forward and I see a black screen. The "Window" menu tells me that the document is open BUT where? I don't see it (nope, I don't have a second monitor). Close the invisible window and the Window menu shows nothing open. Try again, from the finder and again, no windows look opened. Try from Illustrator, File/Open: same thing, another fail. Quit app, relaunch app by launching doc from the Finder. now the file opens as it should. Close file, try again. Back to the black screen. This started happening after this morning's (04/21/2020) update.

   From the Finder (MacOS X 10.15.4), I open a n illustrator Document. The app comes forward and I see a black screen. The "Window" menu tells me that the document is open BUT where? I don't see it (nope, I don't have a second monitor). Close the invisible window and the Window menu shows nothing open. Try again, from the finder and again, no windows look opened. Try from Illustrator, File/Open: same thing, another fail. Quit app, relaunch app by launching doc from the Finder. now the file opens as it should. Close file, try again. Back to the black… more

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10. "New..." Window won't pop up after recent update

    When you click 'new...' to start a new file... nothing happens. The window should pop up.

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11. Simplify Path flags points incorrectly as smooth

    When using Simplify... on a path with several corner points, the resulting simplified path will have several of its corner points flagged as "smooth". As soon as you try to move one of the tangents of the incorrectly flagged corner point, the opposite tangent will snap into a colinear position.

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12. Placed images not saving out properly when saving as pdf.... they show up as blank white shapes

    I need help fixing this asap!

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13. Some text is missing and creating a text box will cause lag and not work

    Windows 10 Enterprise, Illustrator 2021 v 25.0
    I open an existing file authored in older versions of Illustrator. My annotations (circles with number text boxes) have no text boxes, and my text is missing in other places. But most text remains.
    I can open a new file in v 25.0 and click text tool to add text. I can't type anything. I can try to click and drag to create a text box and it lags for minutes and does not allow me to type anything. If I try it lags again.

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14. Color Theme Window isn't Expanding

    I have Windows 10 and Illustrator 2020 and 2021 installed on my desktop. When I click on Color Themes I get a narrow window that doesn't open up all the way and there is no way of trying to expand it on the sides. I can expand it horizontally, but not vertically. How can I fix this problem

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15. Unable to turn off anti-aliasing when exporting a BMP - Illustrator 25.0

    Using Illustrator 25.0

    Exporting file as BMP, RGB @ 1200ppi with Anti-aliasing set to none but the file still shows anti-aliasing.

    Had to go back to Illustrator 24.3 to get a bmp without anti-aliasing.

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16. AIC save as causing crash

    When working with an AIC file it can not yet be embedded into InDesign. In order to do so, I need a local copy of the file.

    When choosing "save as" and then a local folder, on pressing save Illustrator crashes. I have tried this several times on a few different computers now :(

    Have had to resort to copying the contents and setting up a new document locally in which to paste - not efficient at all!

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17. Just update to Catalina 10.15.7 and having lots of issues with Illustrator.

    Just updated to Catalina 10.15.7 and having lots of issues with Illustrator. Initially it wouldn't open. Rebooted and it opened after several attempts. Now can't save a file, it just hangs at the 'Writing illustrator EPS format...' First only got to 3%, now 100% and can't get past that.

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18. Bad version for save option panel

    Illustrator 25.0 (2021) - macOS 10.15.7 (Catalina)

    There is only 2020 version for save option panel, no 2021 version.

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19. Unexpected fills when editing a pattern swatch

    I manually created a pattern swatch and discovered I had an error. When I pull the pattern tile onto the artboard to edit I have fills where there were none. The motifs and lettering were created in Illustrator on iPad with the blob brush tool and then arranged into a repeating tile on the desktop -- most current CC release. I suspect the path orientation is reversed as when I try to remove the fill I still have a filled shape.

    macOS Catalina 10.15.7, Illustrator Beta 25.0 78@21978

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20. Illustrator remains on top at all times

    I don't know if I've done something or there is a bug, but AI is stuck ontop as the front window and must be manually minimized. Selecting another programs from the task bar doesn't minimize or force AI to drop back. This is really hurting my work flow and driving me nuts.

    Working on fully up to date AI2020
    Windows 10 Pro
    Dell Precision M7540
    Intel i9-9980

    1 vote

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