Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7460 results found
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Illustrator taking forever to save
Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.
help!
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Low performance after Windows 10 november 2019 update
After updating Windows 10, illustrator becomed very slow both in file opening than commands execution ("application not responding" for minutes each time).
I uninstalled illustrator release 24 and tryed the 23, that performed very well in the past, but the problem persists.2 votes -
Illustrator crashes when using Image Trace
Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.
I am using Illustrator CC on Mojave OS.
4 votes -
Eyedropper doesn't work on groups
When I select a group and I try to use the eyedropper tool, this seems to not work.
In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.I use MacOS High Sierra — Version 10.13.6
51 votes -
Could not 'crop image'
- Catalina 10.15.1
- Illustrator 2020 latest version, 24.0??
Could not use the cropping tool to crop the image.
2 votes -
Sunburst shape distorted when saving Illustrator (Version 24.0.3) file to PDF
Sunburst shape distorted when saving Illustrator (Version 24.0.3) file to PDF. I have created a sunburst shape in illustrator using a circle shape, then adding a dashed like stroke. The file looks totally fine in illustrator and also when I save it as a PNG and JPG, but when I save it as a PDF the sunburst is distorted (uneven lines). I even sent an illustrator file to a printer and my prints arrived distorted, which means they had the same problem. They are also using the latest version of illustrator. Is this a bug?
The larger file shows the…
1 vote -
Illustrator crashes when I copy/cut images with Pantones.
When I copy or cut an image in my document, my illustrator v24 crashes for some minutes.
1 vote -
Keyboard input lag 24.0.3
Keyboard input lag in 24.0.3, not present in Catalina
1 vote -
Copy objects from Illustrator to Photoshop
I'm not able to copy objects from Illustrator (2020) to Photoshop (2020).
I work on a mac OS High Sierra 10.13.6
2 votes -
Effects Preview Checkbox Has No Effect After First Check
Version 24.0 (64-bit)
When applying an effect to a path in Illustrator, checking the "Preview" checkbox will preview that effect, but unchecking the box does not return the path back to its original shape. To test:
Use the pen tool to draw a multi-segment shape.
Select the shape
Click Effect->Distort & Transform->Roughen
Click the Preview checkbox (the effect should be applied)
Click the Preview checkbox again (the effect will not be removed)I've tested this with most of the previewable effects in the Effects menu and they all behave the same.
3 votes -
Snap to grid doesn't work at artboard edge
When moving objects / vertices, they snap to the artboard edge and move freely without aligning to the grid.
Although this was supposedly fixed before, it is now broken again (version 23.1). Please see the following ticket for the issue:
2 votes -
UI goes crazy after Separations View and 'Clinging' bounding boxes?
Hi
Have a couple of bugs which constantly keep cropping up.
When using the Separations Preview, after turning it off again, I get white lines over the screen when scrolling around the page. The more I scroll, the more appear. I can rectify by floating the window, but that's not really a 'fix'...
Randomly/Occasionally I get a bounding box which 'sticks' to one item on the artboards – so whatever obect I select, the selection/bounding box will highlight both that and other object. Seems to randomly un-stick itself, but usually only sorted by closing the file.
2 votes -
user interface does not hold settings of brightness
The user interface does not hold the brightness settings. When illustrator restarts, many times it does not sustain the brightness setting from the last session
1 vote -
Expand greyed out for Blended variable width strokes
Create a stroke with variable width profile.
Duplicate it.
Blend he two with some steps.
Try to expand the Blend:
It's greyed out - only expand appearance is available.2 votes -
Fonts load time
I have a page of paragraph text and select a top heading to change the font, right click to click on recent fonts window, to select one... but god help you if you accidentally mouse over fonts instead, the beach ball of death. Not sure but it takes literally 3 minutes to finally load, and I am unable to hit esc to try and exit out, it goes until it loads, waiting and waiting and waiting... so not sure if its my system or how many fonts I have loaded, speed ???? Im trying to only select recent fonts, by…
1 vote -
double rulers
I've isolated exactly when this occurs. If I use the preflight panel, then go into overprint preview mode, it happens when I exit overprint preview mode in the preflight panel. At that point, the top ruler becomes two rulers. It happens maybe 70% of the time. Furthermore, when this happens, the cursor becomes offset by the same size as the lower ruler. The cursor is off by something like 3/4 inch. It's easy to resolve it. Control/Y and Control/Y again and it resolves, but it keeps coming back. This only happens on my Mac which is from around 2014. It…
1 vote -
Frequent crash, no crash report , sometimes does not generate recovered file
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16207 MB
Lenovo Yoga 720 151kb
intel core i7
Driver[1] Name: NVIDIA GeForce GTX 1050
Driver[1] Driver Version: 23.21.13.9125
Driver[1] Driver Date: 20180316000000.000000-000
Driver[1] Adapter RAM: 2048
Driver[1] PNP DeviceID: PCIIllustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)
Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via…
4 votes -
Unable to skew individual words/letters in type
In previous versions of illustrator, you were able to skew individual words/letters from the character menu. That option has been replaced by an option to rotate.
Distorting highlighted text distorts the whole box of type. The font I'm working with does not have and italics and I need this option to italicize specific words.
I am using 23.0.6 on a mac with OS Mojave 10.14.6.
I'm attaching screenshots of this feature in InDesign so you can see what this used to look like in illustrator, as well as a screenshot of the new character panel in illustrator where it's missing.…
3 votes -
File png export error
Cannot export the file in png
6 votes -
Gray "Radial" Appears when using the shape tools
When I go to create and then manipulate shapes, this gray triangle shape appears. I can move a shape and make it "disappear" for a moment, but it keeps coming back. My artboard/work area turns black after a few minutes. Effectively, I can't use Illustrator due to this issue?
Ah - I was trying to use the shape builder tool, zoomed out, and then it all turned yellow...2 votes
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