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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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5916 results found

  1. AI doesn't expand folders in File > Scripts when you have over some number of nested folders

    I have 57 folders inside Scripts root folder.
    They are well-organized and have several levels of hierarchy:
    10 general folders containing (or not) files and folders. The deepest level is 3 folders.
    AI ignores folder content at I would say folder 54 and doesn't expand the last three. Clicking won't help.
    Do you have any limitations for nested folders in AI?
    Why it is not documented then?
    Anyway, fix it, please.
    Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).

    15 votes

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    0 comments  ·  User Interface  ·  Admin →
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  2. Enormous issues with Illustrator 2019, OS High Sierra

    Illustrator 2019 is acting very strangely. If I undo once, it goes back several steps and I cannot bring back those steps. It removes layers and artwork without any actions. When I save, it removes several actions every time.

    If I quit the program completely and restart, it acts normally for a few steps and then starts the whole disappearing act again. I have re-installed the program a few times recently but the same thing keeps happening. It's extremely time-consuming and frustrating!

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  3. Illustrator 2019 23.0.4 Mouse select issues

    Mac OS Mojave 10.14.5 (18F132)

    MacBook Pro (Retina, 15-inch, Mid 2015)
    AMD Radeon R9 M370X 2 GB
    Intel Iris Pro 1536 MB
    Memory: 16 GB 1600 MHz DDR3

    Apple Magic Mouse

    Illustrator 2019 23.0.4

    As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a…

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. CC Library Colours automatically adding themselves to Swatches when used

    Hey there,

    My team and I have recently noticed an error occurring when using the CC Colour Library.

    When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

    What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't…

    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  5. Fat bold hidden characters

    I'm tired of muzzy white-space-markers, carriage returns and line breaks.
    Why are theese so fat and ugly?

    18 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. Illustrator CC v23.0.1 STILL not showing files that were opened by launching program

    This has been an issue that I've experienced for well over a year now and was reported to have been fixed with version 23.0.1, but I updated to that version several months ago and am still to this day experiencing this issue. If you don't already have Illustrator open and launch the program by double-clicking an AI file (or choosing "Edit in Adobe Illustrator" when right-clicking on a link in InDesign), the document in question does not appear to be open and additional attempts to open said file result in either nothing or a dialog box telling you the file…

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  7. Shape builder moves arrowhead

    Illustrator 22.1 on Mac 10.13.6

    When I use the Shape Builder tool to cut a path with an arrowhead, it moves the arrowhead to the other end of the path (but without changing the stroke style).

    I cannot put the arrowhead back by clicking the end anchor point of the path.

    All I can do is save, close the document and reopen it, then I can (and have to) click each of my paths end points to put all the arrowheads on the right side.

    Here's an example, with the Stroke panel visible.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  8. Properties Panel won't stay open

    When I have the navigator and the properties panel on the right side on top of each other, the properties panel will close if I expand the navigator and vice versa. This has not been a problem in other versions.

    2 votes

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    0 comments  ·  Properties Panel  ·  Admin →
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  9. Saving dialogue box is persistent above all other apps and windows (mac)

    I think the Illustrator save dialogue box that persists above all other windows on my mac, should not stay above all apps and windows - should stay top of stack within the illustrator environment only

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  10. svg import - Support of class assignments at group level

    AI 23.0.3 on Win 10
    We tried to open a svg created with another tool in AI but there are always display problems. So we compared svg code created in both tools of a filled rectangle and a line.
    AI ignores the settings of the svg because of NO support of class on group level (g class). CSS is also not always read well.

    Is there a possibility to fix this problem?

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  11. recovery save not working

    it crashes and i have to start from the beginning of the project. i lose all of my work

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  12. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

    Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:

    Paths will appear jagged and generally do not display correctly.

    Altering the zoom level affects these artefacts.

    Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.

    Additional Note: Works correctly in CMYK document.

    393 votes

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    282 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

    5 votes

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    2 comments  ·  Performance  ·  Admin →
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  14. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

  15. PDF gets saved and viewed as 'This is an Adobe Illustrator file that was saved without PDF content'

    As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

    35 votes

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    51 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you get a PDF exported that gets viewed as 'This is an Adobe Illustrator file that was saved without PDF content' stamped messages, please send these to sharewithai@adobe.com and tell exactly what method you used to create it (Save Aa, Export As, Asset Export), with what parameters specifically.

  16. BUG: Workspace panels jump from one screen to another when I click on the "stroke" panel

    Details of your operating system and version of Adobe Illustrator
    Mac OS 10.12.6
    AI 23.0.3

    The steps you were taking when you experienced the issues
    Apply stroke color

    Workspace panels jump from the screen where they are set to appear to another screen. I use an Apple Cinema Display (aluminum bezel) and an Apple 27" display with my MacBook Pro (Retina, 15-inch, Mid 2015)

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  17. Mirrored objects with freeform gradient applied loose their fill

    When drawing a picture of several parts, each of which is filled with freeform gradient there is a problem as soon as you select the entire object gradient disappears on one of the parts or strays

    6 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  18. Object size change?

    Now, the transformation panel reflects the size of a shape plus the thickness of the outline if there is one.
    For example, a rectangle of 100x100 with an outline (in the middle) of 1 displays a size of 101x101, 102x102 if the outline is external and 100x100 if the outline is internal.
    It's a very confusing change! The previous behavior was much more talkative.
    I understand that this reflects the actual size, including the outline thickness, but this should be an option. I did not see myself 3 decimal digits when I want a rectangle of 100x100! :)

    6 votes

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    10 comments  ·  Properties Panel  ·  Admin →
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  19. crash

    CRASHING VERY OFTEN.
    I am hard Illustrator user, for over 20 years. For my surprise, this October version crashes almost every day. I reinstalled the sofware in one Dell XPS 8700 Machine and in a brand new Samsung X40 Notebook. In both cases AI still crashing suddenly. Hope you Dev Team guys work ******* this, becaus one of the reasons to use AI was its stability. No more...

    12 votes

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    4 comments  ·  Performance  ·  Admin →
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  20. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

    5 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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Illustrator (Desktop) Bugs

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