Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
5917 results found
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STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
Bounding box suddenly disappears using Selection Tool
Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, toggling the Cmd/Ctrl+Shift+B quick key has no effect, though it changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.
Sound familiar to anyone else?
52 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Graphic Styles Panel Crashes Illustrator (macOS Movaje)
Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.
On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.
I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.
9 votes -
Stroke with gradient: overprinting attribute not set
When a stroke with a gradient is set to overprinting, the overprinting attribute is not set anymore when reopening the file.
Attached is a screenshot of an example.
We are using CC 2018 and CC 2017, on Mac OS 10.12, 10.13, 10.14 on various machines.
14 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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illustrator wont open file windows
I have searched the support site and user voice with no results.
When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.
- There is no freeze or crash
- Restart of the application did not fix the issue.
- File>>Open is the only way I can open files
- This happens to all files whether created with CC 2019 or earlier versions
Specs:
Illustrator CC…16 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Embedded images are lost when saving as a PDF
When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?
3 votes -
Recolor not working on items within a clipping mask
Items inside of clipping masks do not get recolored like they used to using the Recolor tool. You have to directly select them now and manually recolor.
3 votes -
Text doesn’t get refreshed / updated automatically when changed with GPU preview
Text not refreshing when making changes to a text box. I turned off GPU performance and the problem persists.
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Captura%20de%20tela%202026-05-28%20203549.png 158 KB -
Captura%20de%20tela%202026-05-28%20203505.png 115 KB -
Captura%20de%20tela%202026-05-28%20205213.png 41 KB -
Screen Shot 2022-04-07 at 10.47.32 AM.png 51 KB -
20210304_164624.mp4 6330 KB -
AI bug_expamd stroked text.png 278 KB -
Capture d’écran 2018-11-20 à 14.08.41.png 32 KB
11 votes -
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Illustrator not selecting color from CC color library
I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.3 votes -
Paragraph style tab numeric measure is wrong
v22.1/23/0.1
Windows 10Both v22.1 and 23.0.1 show the wrong numeric 'X' measure when setting or adjusting a tab stop in a paragraph style. The measure shown is inflated both according to the ruler below the tab stop, and tabs set using the tab window. The numeric measure is inflated by an increasing amount the further the tab is from the left margin, and remains inflated whether units are set to mm or inches.
eg. 20mm tab stop shows as 29.8mm in the paragraph style dialog-
Zoom 100% (general after repeat).png 65 KB -
Zoom 100% (repeat).png 38 KB -
Zoom 100% (write 10 mm).png 37 KB -
Zoom 66.67% (repeat).png 38 KB -
Zoom 66.67% (write 10 mm).png 37 KB -
Zoom 200% (general).png 54 KB -
Zoom 200% (points).png 44 KB -
Zoom 200%.png 43 KB -
Zoom 150%.png 42 KB -
Zoom 100%.png 41 KB -
Zoom 66.67%.png 42 KB -
paragraph style tab stop.jpg 54 KB
6 votesThe issue is no longer a problem in the latest versions of Illustrator.
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Align distribute center doesn't work
Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.
Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.
For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.
12 votes -
GPU performance
GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
turns colors to a pale tone.Using CPU preview turns back the vivid colors but it slows down the performance.
Any clue how to fix this?
I'm using the latest update of Mojave and Illustrator v. 23.0.1
4 votes -
One column toolbar is not remembered and becomes two columns each launch
Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.
Step to reproduce:
- Reset all settings
- Run Illustrator
- For example set "Essentials" workspace (now you have one column toolbar)
- Open preferences
- Uncheck "Show the home screen when no documents are open"
- Check "Use Legacy File New Interface"
- Restart Illustrator
- Now toolbar have two columns (and thats the problem)
You must reset the workspace every time you open Illustrator to keep one column toolbar
This error has already been confirmed by the your employee "Dipak Kumar"
Win 10, Last version Illustrator
…
3 votes -
Illustrator CC 2019 (v23.0.3) will not open files and immediately crashes when trying to do so.
I've been trying to work on both .ai and .eps files in Illustrator but it won't open them. It just crashes immediately when trying to do so. Is this a common occurrence with this version? Is there a new update coming soon?
This is an issue that is hindering work severely. I would appreciate anyone's insight on this.
I'm running...
Illustrator CC 2019 (v23.0.3)
Windows 10 Pro
i7-6850k @ 3.60GHz
32GB RAM
GTX 1080 - Driver v418.91Thanks
2 votes -
Popup dialogs disappear
This issue has been happening to me for some time now, despite updating to the newest version. Any modal dialog window popup decides that it wants to disappear to some netherworld as they pop up for a fraction of a second before falling into oblivion. This issue has caused me to lose lots of time recreating work that would not save due to this bug. This happens almost daily and without any prompting. Please fix this bug!
2 votes -
Freeform gradient fill disappears after outline stroke
- Windows 10 Pro version 1809 OS build 17763.475 running Illustrator 23.0.3
- Make a shape. Fill it with a freeform gradient. Add a stroke. Use Object > Path > Outline Stroke.
- The stroke should be converted to a path and the fill should be untouched.
- When the stroke was converted to a path, the freeform gradient fill disappeared.
- The attached file is an animated gif I created to help a user on the forum who encountered the bug. https://forums.adobe.com/message/11077177#11077177
4 votes -
persistent selection and precision issues...and Adobe doesn't seem to give a f*ck
I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.
The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches…
4 votes -
"Recent files" shows the thumbnail of a password protected PDF file.
I expect to not see the thumbnail of a password protected file. Maybe just have a lock image like in the OS?
Mac 10.13.6, AI 22.0.1
2 votes -
Mutiple profiles & Artboards
Illustrator Version: CC 2019 (23.0.3)
Mac: Mojave (10.14.2) 5k 27" 32gb RamFirstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.
No matter what general preset I use or artboard size preset I choose I get 2 artboards.
1 artboard is the correct size and the other is basically the complete canvas area.
I am constantly having to delete the 2nd artboard.
Can I stop this from happening?
Thanks in advance.
4 votes -
Can't open a second illustrator file by double clicking
If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.
it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.
2 votes
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