7687 results found

1. SVG Exports Incorrectly - messes up art work

   I have drawn a simple oval that exports correctly.
   I then made 20 copies, and it exports as SVG correctly.
   I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.

   Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB

   After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC

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   11 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Bounding Box, Resizing typography, moving typography all defective

   Here are a list of current issues I'm experiencing in Illustrator:

   – Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
   – Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
   – Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
   – Editing typography also sometimes has no effect on the typography. Changing the size or tracking simply does nothing, or – it has an effect like it changes the size of the text back to a default size instead of the tracking
   – Attempting to move one element sometimes results in the moving of a previously selected element

   I've attempted to fix this by:

   –Uinstalling, and reinstalling
   – Using old versions, which are a little better, but oddly seem to have similar problems happening.

   Here are a list of current issues I'm experiencing in Illustrator:

   – Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
   – Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
   – Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
   – Editing typography also sometimes has no effect on the typography. Changing the size or tracking… more

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Applying Crop Filter causes illustrator to crash

   Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Video Rulers not correct (and useless ;-)

   While I don't really need the Video Rulers , they do not seem to work well. (Rulers are a quite skeuomorphic tool anyway, since with Ai we can place everything numerically)

   The horizontal axis does not reflect the horizontal pixelnumbers, illustrated in the screenshot, where a 1920 wide artboard is shown to have 1440 pixels in the width by the ruler. Maybe due to some non square pixel setting. Confusing and unneeded?

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. extension do not work

   Illustrator 23.0.2 does not show extensions content even Adobe sample extensions like UI.

   I do not have any problem with other CC apps like Photoshop. Photoshop loads a shows the same UI extension.

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. Illustrator CC 2019 freezes when trying to save.

   Illustrator freezes while trying to save, both locally or on a network drive.

   6 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   I would like to know if your issue is resolved ? If not please help us by answering few questions-

   Hardware you were working?
   Is this very frequent?
   Your operating system?
   Are you connected to a VPN?

   Please revert us back with the above information,it may help us to reproduce the issue in house.

8. swatches are not saving

   My swatches are not saving to my library after closing the program and have to remake them. My brushes are doing the same thing. They are also not there when I open a new document during the same session that I have made/saved the new swatch or brush. I looked to update my program but it appears to be up to date.

   I have adobe illustrator cc 2019

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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9. Anchor Points Malfunctioning

   I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor point disappearing after the mouse ceases hovering over the point.

   Another issue regards the Selection Tool. When I click an object, a rectangular box of my selected layer color appears around said object, but no outline appears around the object. For example, if I draw a spiral and select it, a box will appear around the spiral, but the spiral itself will not be outlined in my layer color.

   I would show you a screenshot of the issue, but Illustrator deselects before I can take a proper screenshot.

   I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor… more

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   Resolved (Comments Open)  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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10. Illustrator won't open

    1) OSX 10.4.3
    2) Illustrator 23.0.2
    3) Open application
    4) Bounces twice in dock, then dies with no error.

    Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.

    Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.

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11. Scaling object by clicking corner of object

    Scaling objects by clicking on a corner of object doesn't work anymore, version 2019 23.0.1?

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. "Apply gradient across stroke" shows terrible banding compared to a standard linear gradient

    When applying a gradient to a stroke with the "apply gradient across stroke" option selected, the resulting gradient is very poor quality, with lots of visible banding.

    In the attached image the top gradient is formed by feathering a rectangle with corner radius of 31.235 px by 20px. The quality is fine, although feathering makes specifying specific colours a hassle.

    The middle object is the same rectangle with a 40pt stroke, with a white-to-black gradient applied with "apply gradient across stroke" selected. The gradient is very uneven, showing clear banding.

    The bottom is a the same linear gradient applied as a fill over a 40px-tall rectangle. Its gradient is smooth without visible banding.

    The document is in RGB colour mode and all the colours in the document are specified as RGB black (#000000) or white (#FFFFFF). The screenshot is taken at 100% with pixel preview disabled. Enabling pixel preview makes the gradient quality even worse (see the second attachment).

    I would expect stroke gradients to look equally high quality as conventional gradients or as gradients formed by stacking a feathered shape over a background.

    When applying a gradient to a stroke with the "apply gradient across stroke" option selected, the resulting gradient is very poor quality, with lots of visible banding.

    In the attached image the top gradient is formed by feathering a rectangle with corner radius of 31.235 px by 20px. The quality is fine, although feathering makes specifying specific colours a hassle.

    The middle object is the same rectangle with a 40pt stroke, with a white-to-black gradient applied with "apply gradient across stroke" selected. The gradient is very uneven, showing clear banding.

    The bottom is a the same linear gradient applied as… more

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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13. Cant see entire font list in gyphs tab?

    When I open a New Document and want to view glyphs font list with Entire Fonts selected the lower drop-down doesn't change?! The only way I can get it working is by selecting one of the Adobe templates then go to Gylphs tab and then the font drop-down menu works. Odd, then after that all of my new documents work in the Gylphs tab that didn't work previously?! Once I close Illustrator I'm back to square one again. I have exactly the same set up as 2 colleagues I work with and theirs work from the off.
    Is it a bug?

    When I open a New Document and want to view glyphs font list with Entire Fonts selected the lower drop-down doesn't change?! The only way I can get it working is by selecting one of the Adobe templates then go to Gylphs tab and then the font drop-down menu works. Odd, then after that all of my new documents work in the Gylphs tab that didn't work previously?! Once I close Illustrator I'm back to square one again. I have exactly the same set up as 2 colleagues I work with and theirs work from the off.
    Is it a… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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14. Missing panels - restarting Illustrator brings them back

    On more than one Mac we have an issue in Illustrator 23.0.1 where some of the panels disappear and we can't get them back without quitting Illustrator and reloading it. Resetting the workspace doesn't work and neither does choosing one of the missing panels from the Windows menu.

    I did also have this on InDesign CC2018 but that has since been fixed in 2019.

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Illustrator crashes and causes computer to restart.

    While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
    I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.

    Attached are my PC specifications.

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16. Undo command and Hide

    Undo command ignores whether or not objects are hidden. Rather, Undo command does not undo hide/unhide, so hidden objects are moved or modified, depending on what is being undone, while hidden.

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17. Illustrator CC 2019 won't embed fonts in PDFs

    I'm trying to save my Illustrator file as a pdf but it's not saving (embedding) the fonts along with the pdf when I do so. However, if I open that same file in Illustrator CC 2018 or 2017 I can save out a pdf with the fonts embedded just fine.

    Note: this happens whether or not I get the message "The preset specifies that some of the fonts are not embedded. This application always embeds fonts." in the Summary section of the Save Adobe PDF dialog box.

    I'm using Illustrator CC 2019 on a Mac Pro running MacOS 10.13.6.

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18. Batch in Actions strips the action's effects and results in no file preview

    If I manually start an action for a file, I have a preview for the resulting re-saved file and it has been altered properly based upon my action steps. But, if I batch files with the action, no preview is generated and my file has not taken on any of the the changes the action gives it. Maybe I'm doing something wrong, but I think there's a huge bug with this function.

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19. Gradient transparency

    Whenever I try to adjust the gradient transparency Ai collapse

    Is there any explanation why?

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20. Mysterious Panel on Startup

    Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
    On startup I expect to have the last used workspace but I get this seemingly empty UI panel.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.