Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8247 results found
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Artboard Export Improperly Imports in other DV Apps
When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.
This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.
…
1 vote -
Radial grid inaccuracy
Not many may use the radial grid, but if you're into special shaping and structures you need them often. Very often. They are a super tool to divide elements, for instance. Sadly, in CC this tool is no longer precise. Not all radial dividers meet the circle around them. This means not all radial dividers are equally long, which is a pain. Attached are screenshots of a portion of the dividers in a same-size radial grid in Illustrator CS6 and Illustrator CC 2019, and of what happens when I try to construct something in CC, which I have given up…
2 votes -
Match zoom
I always toggle 2 files with tool match zoom, but it's not working for CC18, but if I start match zoom option & manually select the second file then its possible
2 votes -
The operation cannot complete because of an unknown error. CANT
Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Generic Color Palate
I am using the newest version of Illustrator. Within the last week or so, my generic CMYK color palette has changed. The percentages that make up the color are different on nearly every color. My black color swatch used to be 100% black. Now it is C:74.97 M:67.92 Y:67.05 K:90.15. Everything in my document is set to CMYK. I changed nothing. My yellow is C:6.18 Y:96.55. It used to be 100% yellow. All of the colors have this issue. Please let me know how I can get this back to the normal way. I've been using Illustrator for the last…
6 votes -
Illustrator CC 2019 Crash on Open / Create - Oct 2019
Illustrator CC 2019 Crashes on Open / Create
Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.
Updated Illustrator CC - same issue.
Uninstall / clear prefs / reinstall - same issue.
Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.
Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it…
2 votes -
New Update (v 23.1) View pdf after saving error
Now when saving a pdf and the button for "view pdf after saving" is checked, acrobat opens and says "there was an error opeing the file".
2 votes -
ドロップシャドウのバグ
最新23.1.1にて、効果→スタイライズ→ドロップシャドウを作成後、それを選択して編集→カラーを編集→グレースケールに変換 をすると、グラデがベタになってしまいます。（23.0.6だと問題なし）
2 votes -
Pathfinder will not knockout complete font outline.
See attached file.
1 vote -
Illustrator font dropdown disappeared despite updating Illustrator
Hi, my Illustrator font dropdown disappeared. Since then, I've updated it to the latest Illustrator (24.0.1 - 64 bit) but it's still not showing. What's happening? Thanks!
1 voteHi Hanna,
Can you please provide the snapshot of the issue you are facing to better understand the problem at our end?
Thanks
Anish -
Duplicated artboards containing Export Assets link to the new artwork not the original
As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.
Methodology:
Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.Expected behaviour:
Any link to/connection to export assets should be retained by…4 votes -
Save for pdf changes from Master .ai file
When I am developing a drawing, I need on occasions to send a pdf version off to my customer. Saving as pdf means that any further work I carry out whilst the program is still open is performed on a pdf file rather than on my master .ai file.
To overcome this problem, it would be handy to be able to 'Export to PDF' so that the original..ai file remains on screen and I can carry on working rather than having to re-save as .ai file first
1 vote -
Pop up window for gradient comes up and stops all work
turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit
turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background
in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated
suggest that you have some…
4 votes -
Significant redraw decrease in v23.1.1 when panels are on-screen
Please find attached the video screengrabs for the issue.
2 votes -
Main selection tool not working right
The selection tool will select and move objects, but I cannot grab the corner and resize them. I have to use the direct selection tool and select any anchor points I want to move, even to do a simple re-size
10 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ankit Goyal
Illustrator Team
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Constant crashing, lagging, power drain,
Illustrator is constantly slow, lagging, crashing, unresponsive, and small files are acting like large files. I have been using Illustrator for 8 years, but now, it is affect my ability to do my job. I am so incredibly disappointed with the performance issues, slow response time, and I dread having to use this program now. The CS6 version was WAY better than this.
Please adobe, for all of your customers, fix what's broken before adding new features, and 16GB of ram is no where near enough to run this program anymore. 32... maybe.
3 votes -
Installing previous patch removes custom workspaces
After installing v 23.0.6 going down from v23.1 using the Creative Cloud app, ALL of my custom workspaces were DELETED. Considering this doesn't happen when going up a version, I wouldn't have thought this would happen going back down to the previous version (still CC 2019). No warnings were given that this would happen.
1 vote -
Why can't I select and deslect multiple layers with shift& alt anymore?
Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.
Does anyone know how to solve this because I can't work this way.
I already restarted, did an extra update, nothing seems to help.5 votes -
CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook)
CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook) and all the other problems of everyone - not able to save, not able to copy something in InDesign - luckily the libraries work, so that kind of works as opt C opt V... but, omg.... Catalina want let me update the newest versions! (came out today i think..) so how can i fix these bugs!!
1 vote -
Text object locations corrupted on saving in 24.0
Not actually sure if this is a file save issue or a UI issue. I've been working on a drawing for a few days (24.0 on Windows 10) when at some point, after a save, the location of a lot of the text objects is corrupted. Open the same file in Acrobat DC (for PDF) or browser (for SVG), and it looks fine. In Illustrator, not so much. Have replicated it a number of times, working in .pdf, .svg, and .ai formats. It's a show stopper, not sure how to proceed.
1 vote
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