Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8268 results found
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FIX pdf file saving
Fix the fact that you receive an error when you try to save over a .pdf with the same file name. Its been a problem for Multiple Editions.
1 vote -
Illustrator 2020 huge problems!
Mac OS Mojave 10.14.16
Illustrator 24.0.1.
Some problems and HUGE problems:
1) The saving to server (which is where we are supposed to save) is extremaly slow even with vector based files)
2) When opening a new file while another file is open, the file name is the right one, but on the screen view there is a duplicate of the other file that is open
3) While saving the changes for file in .ai format the file that was just before first in pdf-format, the program gives "Fatal error, could not save" and the whole file disappears from the…1 vote -
Command-Option buttons not working. Can't duplicate or get to selection tool by hitting Command when I am using another tool
When I am using a tool and want to get to the Selection tool without releasing the other tool I am working with (like if I am typing and want to move the text I can just hit Command and the cursor changes to Selection tool and I can move it and when released automatically becomes the text tool again, use this for many different tools).
When I hold Command and Option down it would duplicate but it is not duplicating.
4 votes -
Copying graphics from CClibraries transforms paths.
CClibraries has a serious bug.
adobe's customer support acknowledged having bugs in CClibraries.Steps to reproduce
1) Set the profile to “WEB” when creating a document.
2) Text object is made an outline.
3) In the Libraries panel to add graphics
4) Right-click a graphic in the Libraries panel, and choose the Place Copy option from the context menu.Windows 10 , Illustrator CC2018 / CC2019
1 vote -
This error appears during the update.
Please help!
This error appears during the update.Exit Code: 126
-------------------------------------- Summary --------------------------------------
- 3 fatal error(s), 0 error(s), 2 warnings(s)FATAL: Fatal Error '126' occurred while download
FATAL: Fatal Error '126' occurred while download
FATAL: Error occurred in download of package (Name: CCX-Process-mul Version: 3.4.0.90). Error code: '126'
WARN: Failed to load xml
C:\Users\VELYAK~1\AppData\Local\Temp\ETRAC0B.tmp\validation.xml. system error:0
WARN: Failed to load xml C:\Users\VELYAK~1\AppData\Local\Temp\ETRCBC9.tmp\validation.xml. system error:01 vote -
Workspace basics are not appearing and I can't reset workspace
Basically the title I can only use stuff I have remembered by hotkeys and the option to reset isn't available, I am even unable to change the layout I use entirely, I am new to illustrator and this is very frustrating.
2 votes -
Illustrator is changing around my CMYK values in saved swatches
Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values
4 votes -
undo is broken
Undo is just wonky. I hit Undo, and rather than just stepping back one step, it jumps several actions backward, and the Redo steps can't even get back to where I was. I wish I could provide more info, but it's just jacked, so I can't trace the problem.
7 votes -
Outline Stroke not working
I select an object, then navigate to Object > Path > Outline Stroke and nothing happens. GRRRR.
14 votesNext time you encounter this, please put the piece of art in a separate file and share it with the team for investigation — so far nobody did that.
You can share the file directly in comments or send it over sharewithai@adobe.com if you want to keep it private — in this case please provide this issue’s link, https://illustrator.uservoice.com/forums/601447/suggestions/35854246
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Part of text disappears when printing upside-down
I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.1 vote -
Subtracted shapes get drawn with a skewed artifact covering them at the top
This is an odd issue that is kind of hard to explain.
Whenever I am using the Minus Front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?-
Screen Shot 2021-05-07 at 12.04.25 PM.png 151 KB -
Luminoso with Black Currants 750ml 2021 - PRINT.ai 1729 KB -
unnamed.png 23 KB -
Screen Shot 2021-05-07 at 11.53.01 AM.png 149 KB -
Screen Shot 2021-05-07 at 11.53.20 AM.png 59 KB -
Screen Shot 2020-06-24 at 12.31.36 PM.png 68 KB -
Screen Shot 2020-06-24 at 12.31.31 PM.png 105 KB -
Screen Shot 2020-06-24 at 12.31.17 PM.png 84 KB -
Screen Shot 2019-05-09 at 1.49.28 PM.jpg 14 KB -
Screen Shot 2019-05-09 at 1.49.16 PM.jpg 16 KB -
Screen Shot 2019-03-11 at 12.24.43 PM.png 29 KB -
p merge.ai 907 KB
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
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Transparency on PNG not supported when imported or replaced
Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.
Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.
I thought it may be the png file, but the problem occurs only on the illustrator.
The problem started after updating both Photoshop 2019 and Illustrator 2019.
3 votes -
Frequent crash Illustrator 2019 23.1.1.
Crashes 4-8 times a day, just like that. Illustrator crashes even if you just walk away from the computer and do nothing. Then he just closes the program. Without notification. When opening the file again, he will only give a message that he has saved it as a 'recovered' file.
macOS Mojave (versie 10.14.6)
1 vote -
Dropbox saving issue
When I try to save a new file on, save as and choose it to save on dropbox. The folder I've selected that I want my file in, immediately start syncing all my online-only files to local.
Please see attached for visual explanation.
Does any1 know a way to work around this?
Thank you
2 votes -
AI doesn't warn about matching hotkeys for commands and actions
Actions can only be bound to F-keys.
Keyboard shortcuts can be match to almost anything, including F-keys.
When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.4 votes -
Save as PDF in CC2020 cannot open with CC2014
I noticed if I was to save a PDF file in CC2020, a customer using CC2014 is unable to open it. I compared the PDF files to see how it is different.
If a PDF was saved using CC2014 it generates the colors like this:
[ /Separation /ATHLETIC#20GOLD /DeviceCMYK << /C0 [ 0.000000 0.000000 0.000000 0.000000 ]
But If a PDF was saved using CC2020 it generates the colors like this:
[/Separation/ATHLETIC#20GOLD/DeviceCMYK<</C0[0.0 0.0 0.0 0.0]Due to this settle difference, can this be the reason why the file is unable to open in CC2014?
1 vote -
Measurement labels is not showing properly (Smart Guide)
Hello,
I found a bug that is not showing measurement labels properly on a specific environment.
in Windows 10 Pro Korean,
English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.
I hope this bug is going to be fixed as soon as possible.
Thanks
1 vote -
image trace quick action does nothing...
I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.
9 votes -
App unresponsive due to tour window
MacOS Mojave, Late 2013 iMac
This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:
The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.
What happened was that I attempted to…
7 votes -
Cannot save
Any file I try and save is appearing with file error, I have tried restarting illustrator but this is still happening.
1 vote
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