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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7417 results found

  1. Drag-n-drop across documents to locked layer warning

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's…

    15 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  2. It does not change even if you enter a value on the Transform panel

    After entering X position, move to Y position with tab key and enter and enter value and value will not change even if enter key or tab key is pressed.

    Sometimes, this bug appears in Y position or Height.

    macOS High Sierra, Illustrator CC 2017, 2018 and macOS Mojave, Illustrator CC 2018

    1 vote

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  3. white outline appears

    A white outline appears around objects sometimes that is not supposed to be there.
    Restarting illustrator, my computer and uninstalling/reinstalling illustrator has not fixed it.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  4. Illustrator graphics from the Library are distorting when I "Option Click and Drag"

    First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…

    2 votes

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  5. ctrl key to change the size of an object

    The ctrl key is supposed to make a square arround my selected object which lets me change the size of the object, but this function randomly stopped working.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  6. Can't move paragraph indent markers back to 0 in tab panel

    Illustrator CC 2018
    Windows 10

    When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
    If I type 0 in the X: box, it doesn't work.
    If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.

    The only way to set it back is via the Paragraph panel.

    21 votes

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  7. IDIOTS

    You idiots have made it very difficult to create a new document/art board of my dimensions. I thought I was on a real computer until I wanted to create a new document and the choices are limited like I was on an iPad. Whoever designs this creates a program that does great things very difficultly. You do not have a clue how learning users, and therefore all users, think or do. Hire someone who is an expert in human computer interactions. A good one because you don't have one now.

    In case you think I don't know much about this…

    1 vote

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    We do test our products thoroughly including running it through multiple beta testers. Please visit https://adobe.ly/1o2SDsg if you would like to join our beta program. It is open to all Adobe Ids.

  8. Cannot use alt with eyedropper to apply sampled style to other sections of text

    Cannot use alt with eyedropper to apply sampled appearance to other objects
    Mac OS High Serra 10.13.3
    Illustrator CC 2018 (22.1)

    I used to (in CS6) be able to copy a text style by using the eyedropper once and then holding alt to apply it to other sections (the eyedropper icon would be mirrored left-right when holding alt).

    Now if I hold alt, I'm getting the hand (pan) tool.

    How can I get the "apply style" tool instead please?

    NB: it still works with objects (background of text area in the example video), but not with text anymore.

    2 votes

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  9. new document dialog closes if you're a power user (fast)

    Once in illustrator if I want to make a new document I press command+n it brings up a new document dialog box. If you press enter while the dialog box is loading it closes. You have to then press command+n and wait for it to load and then pressing enter is successful in creating a new document. Please fix this because it's wasting people's time. Just found legacy mode so I guess that will do.

    1 vote

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  10. Character Styles and Color Picker

    Assigned a color value of #c0c0c0 to a Character Style. Selecting the same text and then checking the color in the Color Picker returns a hex value of #bfbebe. Ideas?

    3 votes

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  11. Illustrator Active Window lags when plugged into an external monitor

    I am having an issue where when both a Surface Book 2 or a Macbook Pro 2018 is plugged into an external monitor ONLY the active window pane will lag when my curser enters that section of the screen both on the laptop and the external monitor. Doesnt happen when the computer is on its own but ONLY when second mointor is connected. Need this issue resolved and have done a full restart and reinstal of Ai along with tested this with 2 computers and multiple mice.

    1 vote

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  12. No icon - can't recognise file type.

    Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

  13. Text content differs from "path" preview to print preview

    Text content differs from "path" preview (Cmd Y) to print preview (or GPU). In my example, the word "Optipro" appears at the GPU Preview and disappears when I use the Cmd Y preview.

    1 vote

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  14. Selection tool Lagging and moving objects on click- High Sierra (macOS 10.13)

    I have been an illustrator user since 2000.

    After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.

    I…

    6 votes

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    3 comments  ·  Other...  ·  Admin →
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  15. Artboard resizing bug

    Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
    This time I have it on video, but this issue remains until the first CC version, maybe more.

    3 votes

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  16. new document jumps to last page instead of first page

    Occasionally when I create a new document in Illustrator CC, it jumps to the last page. Then once that document is closed and opened, it does it again.

    Am I missing something? Never use to do this.

    Thanks!

    1 vote

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    We open a file to the last saved view. So by design Illustrator will open to the artboard(page) and zoom level that was when the file was last saved.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. 1 vote

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  18. Complete system crash when using Puppet Wrap tool

    Upon first time using Puppet Wrap tool, complete system crash. All programs and entire machine turn off. Now if I have Illustrator open for 5+ mins my machine shuts off.

    macOS Mojave v10.14
    iMac Late 2014

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  19. File Bloat

    I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to…

    1 vote

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  20. 1 vote

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    0 comments  ·  Other...  ·  Admin →
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