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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7469 results found

  1. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

    22 votes

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    14 comments  ·  User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

  2. Font Size resets to 12pt when new font family is chosen

    Changing font face also changes font size.
    Steps to reproduce:
    1. Select text with text selector tool
    2. Select a new font face from the font face drop down menu

    Expected results: font face changes while all other font properties remain the same.
    Actual result: font face and font size properties change.
    Using Illustrator v22.1

    7 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. edge lossy and distorted after exporting AI file as PSD

    When I export file as a PSD, no matter, what size I export as, 150psi or 400psi, or CMYK or RGB….
    There is allways loss on the edges, and if my design is stripes for instance, each stripe as loss, and also appears slightly distorted with colour variation down one edge. See screenshot

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Progress Bar freezes when clicking on Menu Bar

    While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  5. Pixels out of alignment when copied from library

    I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

    The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

    Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or…

    3 votes

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    2 comments  ·  Cloud, Libraries  ·  Admin →
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  6. layer

    The layers panel does not work. You cannot turn layer visibility on or off. Even enable / disable the panel itself. It is necessary to correct this error!

    2 votes

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    0 comments  ·  Properties Panel  ·  Admin →
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  7. paste remembers layers doesn't work if original layer is hidden

    Steps:
    create object on layer.
    Copy object.
    Hide layer
    create new layer
    paste object with new layer selected.

    It will warn you that the layer you're attempting to paste onto is hidden. But....no it's not. I have the "paste remembers layers" checkbox turned off.

    This is either a bug, or someone should stick close to someone who actually understands user expectations.

    4 votes

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    0 comments  ·  Other...  ·  Admin →
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  8. All new & existing .PDF registering file type as only .AI

    System: MacOS High Sierra

    All documents regardless if they're saved as and appearing as .PDF have now all changed so under 'file type' it classes them as Adobe Illustrator Documents meaning you can only view these in AI rather than a basic PDF view.

    This also affects the ability to view PDF after creation as it doesn't pop up like previously.

    This wasn't the case previously it has just changed for me today.

    Help?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. I am not able to create a new document, the dialog is blank

    I am not able to create a new document, the dialog is blank

    39 votes

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    38 comments  ·  Documents and Artboards  ·  Admin →
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  10. iMac pro

    I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
    After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
    I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
    You call this professional?

    I made several

    3 votes

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    1 comment  ·  Performance  ·  Admin →
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  11. brush pressure lag

    the new update makes the brush with a calligraphic pressure sensitivity lag on the beginning of the stroke. it makes it next to impossible to get a clean start to the line.

    5 votes

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    2 comments  ·  Tools  ·  Admin →
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  12. Red Flashes Strobe when check and uncheck overprint preview!

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Masking in Illustrator not Working

    The masking isn't behaving as normal in illustrator CC. I'm not sure if something is amiss on my end, but my standard workflow isn't giving me the results I'm expecting.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  14. Grey blocks trailing

    Using Mac OS Mojave
    Version 10.14.1

    When I move an object within the art board, the area following it gets grayed out. If I zoom in our out, the greyed out area disappears. It's been happening ever since the 2019 update. I've attached a video screen shot.

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  15. Can not export to png or jpg

    When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.

    When I try to export to png it comes up with an unknown error "(!now)"

    This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.

    15 votes

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    28 comments  ·  File Save, Import and Export  ·  Admin →
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  16. sig malfunction

    When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. Illustrator v23 desktop glitchy

    Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom

    In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)

    The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!

    So, basically, it's…

    2 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  19. Smart Guides no longer work.

    Smart Guides no longer work in Illustrator

    10 votes

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    Resolved (Comments Open)  ·  5 comments  ·  Tools  ·  Admin →
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  20. Paths disappear when exporting to jpg

    When i export to JPG, or PNG some paths just disappear.
    I'ts not the first time i have this problem.
    I have updated the OS and Illustrator yesterday:
    Illustrator Version: 23.0
    OS: Mojave

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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