Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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.AI an d XD files not opened by default on Windows 10
Ashutosh Chaturvedi, sorry but one of your issues is not totally fixed, you have many users who are waiting for an answer for the .ai an wd files wich are supposed to by opened by default by thèse two softwares by double-clicking. This issue is not fixed on Windows 10. Thank you for your time and you answer ASAP.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Before you do that are you manually able to change file association of .ai file to another application say Notepad.exe ? There is another issue with file association going around. Please check this link: https://www.howtogeek.com/fyi/microsoft-broke-windows-10s-file-associations-with-a-botched-update/
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23.0.1 Windows 10: Marquee selecting inside rectangle with no fill selects that rectangle
23.0.1 Windows 10: Marquee selecting inside rectangle with no fill selects that rectangle. Clicking inside a rectangle with no fill behaves as expected, it will only select the rectangle if it has fill
2 votes -
Illustrator issues, SVG only?
When using CC (updated to v. 23), illustrations appear distorted when rendered with stylesheet. During troubleshooting, I open a colleague's SVG illustration in CS6 as well as CC v.23 and compare. See attachments. CC distorts both content size and artboard size. We never had this issue with CS.
2 votes -
Illustrator Crashes on external monitor
When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.
4 votes -
Cannot view 150% zoom level
- Illustrator CC 20.1 (64-bit); Windows 10-64
- Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
- Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
- Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
4 votesA sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC is in Overprint mode super slow
Dear User Voice Team,
While working in overprint view , Illustrator slows down and starts freezing
Im working on:
HP Z440
Intel Xeon E5 1620 v4 @ 3.50 GHz
64 GB DDR4
NVIDIA Quadro P4000 - 8192 MB
Windows 10 Pro - 64 bitWe have 2 other computers with specifications below, which work perfectly fine :
1) Asus ROG G75 VW
Windows 10 Pro - 64 bit
Intel® Core™ i7 3610QM
16 GB - DDR3 1600 MHz SDRAM
NVIDIA® GeForce® GTX 670M with 3GB GDDR5
Illustrator CC 20182) iMac (27-inch, late 2013)
macOS High Sierra - Version 10.13.6…8 votesHi Sanan,
Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
1. Are you still getting this issue on latest version of Illustrator?
2. Would it be possible for you to share the video of the same?Thanks
Anish -
Lags horribly...I cannot do anything because of this. This was before and after update. This happens with Adobe PDF too.
Lags horribly...I cannot do anything because of this. This was before and after update. This happens with Adobe DC and InDesign I too. I haven't tried other CC apps but Pages (not an Adobe app) works fine and so does the internet. I removed Windows Bootcamp from my Mac thinking that it was a space issue. At this rate I am unable to get any work done. Very frustrating
3 votes -
tool tips pop up
Using windows 10 on dell xps15. tool tips pop up appears and then i cant make it go away.. i've disabled the tool tips in the preferences menu but it hasnt made any difference. Is this a bug or something to do with my system?
2 votes -
Very slow working when raster imiges are placed.
Why Illustrator can't be as fast as Indesign with images placed or linked?
1 vote -
Illustrator won't export SVGs - V. 23.0.1
When trying to export (for screens) artboards and/or assets, it does create subfolders but won't export any SVGs.
It does export PNGs etc but not SVGs.
1 vote -
2 votes
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Artboard 2 unnecessary
Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.
4 votes -
Not enough memory to place the file + can't export files Illustrator
Hi,
Hope all is good.
When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.
At the same time, when I try to export a finished project (of any size), these methods don't work:
'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
'Save for web (legacy)' = can't even open the option panel, error message comes up straight…7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.
Thanks & Regards,
Raghuveer Singh -
Preferences reset to default... EVERY time I open Illustrator
Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched…15 votesThe issues seems to happen again in 28.0 and 28.1
The team is now aware of the bug.
Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.
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New document (File > New) window / dialog is blank / black / gray / empty
I am not able to create a new document, the dialog is blank
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Capture d’écran, le 2021-02-19 à 20.42.23.png 200 KB -
illustrator tech issues - create new.jpg 499 KB -
Screen Shot 2020-07-09 at 06.35.08.png 1059 KB -
Screen Shot 2020-06-28 at 10.00.53 PM.png 359 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
Screen Shot 2020-03-03 at 12.32.55 PM.png 302 KB -
Screenshot 2019-11-14 at 10.01.55.png 624 KB -
Screenshot 2019-11-14 at 10.05.54.png 174 KB -
Screenshot 2019-11-14 at 10.06.17.png 221 KB -
1.PNG 22 KB -
ice_video_20181212-103345.mp4 2807 KB -
Ai home page.png 81 KB -
newdocument_blackpanel.jpg 133 KB -
Capture_AI.JPG 59 KB -
Illustrator.PNG 125 KB -
IMG_0071.MOV 26874 KB -
Capture.JPG 50 KB
75 votes -
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Illustrator CC 2019 spots not changing to CMYK
Mojave 10.14 I just updated to Illustrator CC 2019 and when I try and convert a spot colour to process it wouldn't enable when I click OK -
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Preview in properties panel does not work for changing values via arrow keys
When changing the line width in the properties panel via arrow keys, the preview is not updated!
In appearance panel it works OK
How can I get back this behavior?
1 vote -
Clicking on File > File Info... does nothing and sometimes locks up
When opening a file or creating a new file, nothing happens when I click on File > File Info...
The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.
On version Illustrator 22.0.1
Running Mac OS High Sierra 10.13.3 (17D102)
MacBook Pro (Retina, 13-inch, Early 2015)12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Units preference not retained on asset panel export
Details of your operating system and version of Adobe Illustrator
Current version of CC on a Microsoft Surface windows 10 proThe steps you were taking when you experienced the issues:
It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the…
1 vote -
2018 Illustrator CC is crazy slow / extreme lag on fast touchbar mac
AI is extraordinarily slow to do anytlhing, even select tools, or draw or duplicate objects. I have a very fast computer:
2016 MBP 2.9ghz intel core i7
16gb ram
radeon pro 460
running OS 10.13.6
I have 60gbb free of space on my SSD.I haven't worked in AI for several years, but I'm deeply familiar with PS, and I'm following a tutorial on how to draw a geometric shape. So thats what I'm doing in the project. Very simple stuff.
https://www.youtube.com/watch?v=qQXrYGcrFpw1 vote
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