Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Eye dropper tool crashes Illusrator CC
Everytime I just the eye dropper tool, it crashes Illustrator CC rightr away. It has happened over and over. I restarted my mac, uninstalled and reinstalled and all.
1 vote -
Illustrator won't open and I have to force quit every day 8 t0 10 times
Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.
1 vote -
resize does not respect the homothety
1) It is impossible to draw a specific object
If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
It's not accurate and not square !!2) Having the box "keep proportions V and H" checked.
You can not write 200 pt in H and keep the proportion respected.
Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 ptStill not accurate and not square
It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.
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Printing problems with latest Illustrator
The latest version of Illustrator CC 22.1 will no longer print our label artwork. We are a commercial winery and have no previous issues printing these files. We are running Windows 10 64 version 1803 6/9/2018 OS build 17134.165.
As a work around, we tried printing these files from Acrobat DC which is included in our creative cloud package. The files print fine.
We are seeing a lot of people complaining that it is the Myriad Pro font but as I stated we can print the files from Acrobat DC but just not Illustrator.
4 votes -
spell check english
My Illustrator is set to default language English USA but it always does spell check in Spanish. I make sure that it is checked for English in the character tab, but even after changing it to English, my spell check goes back to Spanish. I am running Illustrator CC 2019, 23.0
3 votes -
saved workspace not the same after 22.1 update
After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.
3 votes -
(macOS) file dialog drag/drop not working as expected
When dragging/dropping folders into the save dialog it often doesn't open the dropped folder in the dialog. This leads to slowdowns working with the save dialog.
Also, using the dark mode on macOS the save dialog is the wrong color compared to the rest of the OS.
Steps to reproduce:
- Open a file save dialog
- Drag/drop a finder folder into dialog
- Note that nothing happened.
- Drap/drop same folder into dialog (again).
- Note that it maybe worked, maybe it didn't.
- Repeat as necessary until it works.
1 vote -
SVG scalingunit
Hello,
Is there an option to export a svg file in mm ?
it looks like from Illustrator the svg file is exported in "px" , so when imported in a CAD package the scale is not good.
And I can't find the good ratio to retrieve the right dimensions.1 vote -
Freeform Gradients won't load in complex object groups/compound paths
In Illustrator 2019, freeform gradients were unable to render in complex compound paths. I was attempting to add a freeform gradient within a compound path/grouped object set of leaves (about 20) of various shapes and sizes. I had used compond paths to add a freeform gradient to two objects previously (although with a few bugs - see bug titled "Illustrator 2019 Freeform Gradient and compund paths not quite right" in Other...), expecting the gradient to render. Although it sounded as though my computer was working hard to process the effect, nothing rendered after 5 minutes and so I gave up,…
4 votes -
Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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MBP 2018 - GPU render, performance extremely slow
macOS Mojave 10.14.2, Illustrator 23.0.1
Performance on MBP 2018 (32GB) is extremely low, even on simple compositions. Working with graphic with active effect 'Drop Shadow' is almost impossible. I have feeling like working od PC from 2008. In outline mode works much better.
On PC (i7 8700, gtx 1060) the same composition works like a charm.
2 votes -
Dragging multiple groups by text anchor deselects other groups.
See attached video. With multiple groups selected, clicking and dragging by one of the group's text anchor deselects all other groups. Only the group with the selected text gets moved.
1 vote -
missing fonts logged in error
When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..
20 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.htmlIf they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .
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Paste on All Artboards Not Working
I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.
5 votesIt is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
Please contact support if it is not the case – https://helpx.adobe.com/support.html -
Link option in inactive in the Place dialog, even after a name is pasted from clipboard
I am working on a huge document with hundreds of linked images. All files are now changed due to company policy. So I need to relink a bunch of files. This is not possible automatically so I believed I found a solution. But the shortcut was devastating. If i choose say 10 links which have the same name, lets call them Image1 but now the name should be Image01. Same image is in other words used in several places in same file. I marked the links and chose Relink. So far so good.
I choose the new name Image01.ai and…3 votes -
Tool tips are popping up without permission.
In my preferences, I have "Show Tool Tips" un-checked. However I am getting interrupted with tool tips when doing stuff. Stop being so pesky!
3 votes -
color mix
Using Adobe Illustrator 23.0.1 CC 2019. My CMYK color 100-85-0-0 changes to 99.17-83.58-1.74-0.02. My document color mode is set to CMYK. How do I keep original l color mix?
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator doesn't open
I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01
I even tried uninstalling and installing it again but nothing changed.
Thank you
Corina1 voteHi,
What happens when you choose the Illustrator menu Window >> Application Frame ?
Thanks & Regards,
Raghuveer Singh -
Keyboard Increments in preferences doesn't work.
I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Uneven stroke
Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
Running on Windows 10.3 votes
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