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Illustrator (Desktop) Bugs

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7692 results found

  1. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

    22 votes

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  2. crash while opening file

    crash when opening a file.

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  3. Stroke size goes nuts under 1pt sizes

    When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
    For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…

    14 votes

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    21 comments  ·  Tools  ·  Admin →
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. Bounding Box Issues - Incorrectly including shadow on some objects

    There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm…

    6 votes

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    2 comments  ·  Tools  ·  Admin →
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  5. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    14 votes

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  6. Rotate tool Glitch

    My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let…

    9 votes

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    13 comments  ·  Tools  ·  Admin →
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  7. Eyedropping in Isolation Mode is Broken

    In isolation mode, I'd like to eyedrop a non-isolated ("grayed-out") object to select its actual color rather than the dimmed color that's displayed.

    Don't you think it's far less likely that I'd want to eyedrop the grayed-out color?

    2 votes

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    2 comments  ·  Isolation  ·  Admin →
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  8. Unwanted lines appearing when zooming

    When zooming in on a vector line feature, unwanted lines keep showing up as I zoom in. Once I zoom out to a certain extent they disappear.

    5 votes

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  9. Dropdown for stroke width in Appearance says 'mm' when units are 'px'

    AI 22.0.2
    All units are set to 'px'.
    Appearance stroke width dropdown says 'mm'.
    Stroke same dropdown says 'px' all right.

    15 votes

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  10. Exporting to JPEG(Optimized) results Progressive JPEG

    I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
    Please check it.

    3 votes

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  11. New document causes crash

    When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.

    7 votes

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    3 comments  ·  Launch  ·  Admin →
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  12. 1 vote

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  13. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63,…

    18 votes

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    3 comments  ·  Snapping  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. 19 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. Move dialogue is broken when Y-axis is flipped

    Problem Description:
    Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
    /isRulerIn4thQuad 0
    /isRulerOriginTopLeft 0

    It works fine except it breaks setting negative distance in Move dialogue.

    Steps to Reproduce:
    1. Change said flags to 1
    2. Relaunch AI
    3. Create and select an object
    4. Press Enter to invoke Move dialogue
    5. Set vertical position to any positive number and apply
    6. Invoke dialogue again
    7. Set same vertical value, but negative (you can also select any other object before that)…

    21 votes

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  16. Asset export drag&drop doesn't work for group contents.

    1. Enter a Group of objects in isolation mode.
      1. drag'n'drop an object or a subgroup into an Asset Export tab

    Expected: object added as Asset for export.
    Observed: the panel is not reacting.

    2 votes

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  17. PDF's Not Saving Correctly

    As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

    5 votes

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    2 comments  ·  Performance  ·  Admin →
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  18. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    7 votes

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  19. Adobe Color Themes panel becomes blank and unresponsive

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.…

    4 votes

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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. blending application inconsistent in groups and appearance

    To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
    Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.

    Now try selecting any option for blending mode, other than Normal.
    All blending modes are ignored and cause no change in appearance.
    Now, select one of the blending modes anyways.
    Then expand the appearance of the object. Illustrator will create a group with path elements in the…

    4 votes

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