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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7468 results found

  1. Illustrator CC won't embed color profile correctly

    Windows 10 64-Bit
    Illustrator 22.0.1

    Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
    My colormanagment is synched via Bridge.

    6 votes

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  2. Cannot turn on GPU performance, NVIDIA card

    Cannot turn on GPU performance on Nvidia card
    My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
    Please fix it, thanks

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  3. PDF file objects and font look different than in the .ai file

    Hello!

    I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
    - the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files…

    1 vote

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  4. Slow new start screen

    New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  5. SVG Export ignores layer id <g> tag for some artboards and layers, but not all of them

    When exporting to SVG, some tags are ignored and some are not for the same document and export event.
    I tried reproducing the problem and were successful.
    Also, I tried fixing the problem and were, in a sense, successful.

    Fixed it using the assets option on the export panel: it creates 2 layers <g> tags. One of them has the correct naming (stroke) and the other is just generic (Layer2). The compiler put stroke inside layer2. Not good for my automation process and where did layer_2 come from? I did not create it.

    Another fix is to save…

    5 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. graphic style library don't load at startup

    Hello,

    Even with the option "persistent" ticked, custom graphic Style libraries don't reopen automatically.

    5 votes

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    3 comments  ·  Other...  ·  Admin →
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  7. A clip group containing a compound path that borders an artboard often gets stuck as selected

    A clip group containing a compound path that borders an artboard often gets stuck as selected. Scaling the clip group (then undoing) causes the group to become unstuck as selected.

    2 votes

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  8. Change color in scaled dynamic symbols looses strokes scale

    When you place a symbol and scale it, of course, its strokes are scaled.

    But if the symbol was dynamic, and you try to change the color, then all the other parts MIGHT get their own stroke "unscaled".

    Look at the video below where all my shapes strokes reverted back to 24px instead of 50% scale (12px) If I had a more complex set of items, I can't imagine how to use dyn symbols at all, that's sad.

    The linked image also shows that.

    https://youtu.be/qO8Fu36Covg?t=46m10s

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  9. My Illustrator CC window will not minimise into the dock?

    Hi,

    Not sure where to go with this one but I have just upgraded to Adobe CC and noticed that I'm unable to 'Minimise' the window in Illustrator and also noticed that it won't do it in InDesign but Photoshop does minimise (ODD!)

    All it will do is when you double click it fills to fit screen and then the opposite.

    I have posted this onto the forum and others have mentioned that they are also experiencing this problem.

    (I have turned on the 'Double -click a windows title bar to minimize' in the System Preferences)

    Please could you help…

    3 votes

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  10. X- Y-coordinates are not aligning

    When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  11. Serious Bug: Corrupted Files

    When I load my files that I previously created AI 2017, into AI 2018, some of them load properly, at least as far as I can see, but some of them are giving me an error. The corrupted files show me a dialog box for Text Import Options. If I click Cancel, then the file doesn't load, but if I click OK, then it shows no images, but instead shows the following:
    vtiencoding:SR|utf8-nl
    vti
    timelastmodified:TR|14 Sep 2017 22:38:49 -0000
    vtiextenderversion:SR|12.0.0.0
    vti
    cacheddtm:TX|14 Sep 2017 22:38:49 -0000
    vtifilesize:IR|131211
    vti
    backlinkinfo:VX|
    If I save it in 2018, then the…

    3 votes

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  12. Issues with changing tint by typing in % value and hitting Return key

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

    4 votes

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  13. Selecting text with triple-click and navigating it with Cmd-arrows

    Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

    Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

    Triple clicking now selects from Paragraph return to Paragraph return.
    This is definitely a BUG.

    Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

    You can copy the hidden paragraph return and search for this. The search field will…

    4 votes

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  14. Missing Font On Documents That Were Just Open

    I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

    I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

    When I…

    3 votes

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  15. Can't see anchor point and handles of paths after breaking link to symbol.

    1. Version 21.1.0
    2. Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.
    9 votes

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    6 comments  ·  Tools  ·  Admin →
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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Several Illustrator 22.0.1 Issues with High Sierra Update

    The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has…

    2 votes

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    2 comments  ·  Other...  ·  Admin →
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  17. Expanding stroke on small objects seem to omit points in result

    A very small ellipse, after its stroke is expanded, looses its lower inner point and the curviness changes visually. Please see the test file and the animation attached.

    18 votes

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    0 comments  ·  Strokes  ·  Admin →
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  18. When exporting to a png or eps, the text in the file are blurry and i cannot use for anything.

    When exporting to a png or eps, the text in the file are blurry and i cannot use for anything. You can see how jagged the edges are.

    4 votes

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  19. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

    Illustrator 21.1.0
    1. Created text or other items in an RGB AI doc.
    2. Add to CC library via drag and drop.

    3. Open CMYK AI doc
    4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

    Expected result: RGB items converted to CMYK

    Actual result: CMYK doc converted to RGB

    16 votes

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. Isolation mode only works for a sub-group when double-clicked, option greyed out on right-click dropdown

    I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

    Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked…

    1 vote

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