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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7538 results found

  1. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    7 votes

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    3 comments  ·  Cloud, Libraries  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

  2. Special characters and Data merge

    New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.

    I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/

    AI v22.1
    Windows 10 64-bit

    Will also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file…

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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  3. AI from PDF keeps old thumbnail/preview

    I often get someone's source documentation in PDF.

    Yes, we should get source. No, it seems we can't get the soruce.

    So - I open the PDF in Illustrator and save the useful chunks - graphics mostly - as separate files in .ai format, pdf-compatable.

    For whatever reason, those docs usually will not preview correctly in Win Explorer or when browsing from ID to place as a graphic.

    It seems there's some preview/thumbnail info from the original PDF that lingers in the AI file - even though it was a multi-page file, and I'm only using a piece of it…

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. Can't Delete Empty Artboards

    I can no longer "delete empty artboards." The feature is there and not grayed out, but when I try to use it, it simply does nothing. My empty artboards remain. This is very inconvenient as I sometimes need to alter documents with several artboards and I have found it to be extremely helpful in the past.

    5 votes

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    9 comments  ·  Documents and Artboards  ·  Admin →
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  5. Won't stop erasing even when a different tool is selected

    9 votes

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    6 comments  ·  Tools  ·  Admin →
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  6. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

    2 votes

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    3 comments  ·  Cloud, Libraries  ·  Admin →
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  7. cannot merge layers

    version 22.0.1 brand new download of illustator

    The action cannot complete because a parameter is invalid.
    (possibly a program error) ......... this is what i get when trying to merge layers.

    8 votes

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    1 comment  ·  User Interface  ·  Admin →
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  8. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    8 votes

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    5 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  9. Properties panel does not scale in width

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

    11 votes

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    3 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS…

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  11. center Resize handles disappear when setting guides from the rulers

    When setting a guide by dragging from the ruler, the center resize handles of a selected object (the handle it is directly in the middle of a selected object) disappear. A short cut i used to use often is if i wanted to find a centerline of something, i would create a temporary square between two points, then drop a guide at the center where the resize handle is because i know that is the center of the two points.

    7 votes

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    2 comments  ·  Tools  ·  Admin →
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  12. Slow doing anything.

    When I open the program, everything is going and moving fast, after awhile it gets really slow!
    I understand that it maybe after awhile the cache gets full and the program gets to operate slower but this is not the case here.
    With previous versions I didn't have to close and open the program in order for it to speed up. I would go for weeks not needing to close it. Right now in just couple of hours the program works from fast to being slow for no reason.

    4 votes

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    0 comments  ·  Performance  ·  Admin →
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  13. Graphics glitch

    I am not super advanced when dealing with the inner details of rendering, though I've never had an issue until I upgraded to 2018. attached is screenshot of what I'm seeing and the exported graphics

    5 votes

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    9 comments  ·  Documents and Artboards  ·  Admin →
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  14. Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document

    I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

    For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

    Other…

    22 votes

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    4 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  15. Jpg Image Won't Place in Illustrator 22.1

    I'm using a MacBook Pro Mid 2012. I've updated all of my apps. For some reason my JPG image won't place in Illustrator 22.1

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  16. Option + Arrow Key Not Working in Illustrator 2018

    In all previous releases that I can remember. If you held down the option key and then tapped arrow key Illustrator would create a copy and move the object by the distance set in preferences. In the current version this functionality is missing and actually nothing happens. Is this working for anyone or is there a fix?

    6 votes

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    5 comments  ·  Tools  ·  Admin →
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  17. Keyboard shortcut for Change Case > UPPERCASE is missing

    1. In version 22.1 there is no anymore option for Type > Change Case > UPPERCASE in Keyboard Shortcuts.
    2. I miss that Shortcut, that's all.
    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. Selection of multiple text objects - changing font not working

    We can no longer change the font of multiple text objects at once.
    When multiple text objects are selected, Ai thinks this is a 'mixed selection' and does not come up with the typeface selector. Slowing down my work incredibly.

    6 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. Layer Panel is blank & not representing any layer panel icons or titles

    Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.

    Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.

    2 votes

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    5 comments  ·  User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Sorry to hear that you are facing this issue. Can you please check layer options dialog?
    From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.

    Also “Show Layers Only” check box should be deselected.

    let me know if this solves your problem or not?

    Thanks
    Anish Kumar
    Illustrator Team

  20. Units in AI 2018 not functioning properly

    The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

    Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…

    6 votes

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    8 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

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