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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7538 results found

  1. SCREEN IS ALL BLACK ON OPENING EXISTING FILE

    Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.

    Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.

    We have reverted back to the previous version in the meantime.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Image Trace Streaks

    I keep getting streaks in images traced in illustrator.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  3. My Huion 1610 pro tablet has small bugs in illustrator.

    This doesnt happen in other applications adobe or otherwise. The pen is very jittery in illustrator and its near impossible to get a straight line at times. Also, the mapped keyboard shortcuts dont work correctly. As far as I can tell this is an illustrator issue (I could be wrong) as they seem to port over nicely all other applications.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. Artboard glitch when undo and redo

    When I use the hot keys to undo and redo (Ctr+Z ; Ctrl+Shift+Z) more than once at a time, the entire artboard freezes. When I open the file again, all of my work is gone.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  5. This is ******* disgusting, what an adobe doing

    The program dosnt save the preferences units, always take the new files in ******* pt!!!!!!!!!!!! i dont use pt!!!!!!!!!!
    The program forgot everything!!!!! units preferences all time... why?

    4 votes

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    1 comment  ·  Admin →
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  6. Illustrator 5 crashes everytime i try saving a file

    Hi, every time I try to save my file on illustrator it crashes, I'm using OS X Yosemite 10.10.5, any advice?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. pen tool curved strokes

    Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Running Illustrator on Mac Os High Sierra 10.13.1 failed

    Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
    Uppercase for errors on Illustrator and chrome

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  9. Stroke/Fill Color Selections

    I miss being able to just drag a fill color to the stroke box or vice versa. It is tedious to have the extra clicks to get the same results

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  10. why is the drawing tablet support removed from illustrator cc after illustrator cs6

    include stlyus and drawing tablet support in illustrator cc.
    the illustrator cs6 suppports them very well while the cc doesn't

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  11. Adobe Illustrator 23.0.1 does not open files while running.

    The Issue:

    Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
    Won't open files from Bridge, or explorer by double clicking or right click-> open with.
    Won't open files that are downloaded, by clicking on them,
    Won't open files from Internet Explorer with option: Open

    Illustrator Does open files when the program is not running.

    I did not install any additional plugins.

    Adobe Illustrator version:
    CC 23.0.1 ( Windows)

    Creative Cloud App Version:
    4.7.0.400

    i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

    System Information

      Time
    …
    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Illustrator not working after Oct 2018 update (version 23.0)

    Since the Oct 2018 update, I cannot open or use the program. I see this screen (see attached). Also, I'm not sure if this has anything to do with the issue, but since the update a folder has appeared on my desktop named 'GPUCache' with 5 files inside (photo attached)

    4 votes

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    Under Review  ·  12 comments  ·  Performance  ·  Admin →
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  13. Stroke not updated when using arrow keys

    An object's stroke is not updated when using the arrow keys to increase or decrease stroke size. Then selecting another object without pressing enter or removing focus from the input box applies the stroke to the new selection.

    Steps:
    1. Create 2 shapes
    2. Select first shape
    3. Adjust stroke with arrow keys in the properties panel - shape on artboard doesn't update
    4. Select second shape - stroke that was supposed to be applied to first shape is applied to second shape

    Using Illustrator 23.0 (Windows)

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  14. SVG text export inconsistent failure 23.0.1

    On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).

    I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  15. New preview mode

    BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Problems with 2019 Adobe CC Illustrator when upgrading to the Mojave OS system

    I had difficulty closing the window that jumped around a lot plus the Illustrator program often closed unexpectedly. The Illustrator document I worked on often would freeze, making it impossible to change or update it.
    The Adobe tech. downgraded my Illustrator CC program to 2018 it works once again. Please let me know when the 2019 bug is gone. Thanks

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  17. Illustrator hangs when opening a file or creating a new one

    Windows 7 Professional with all the latest updates.

    I tried the following Illustrator Versions:

    V 23.0 and V 22.1

    Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

    I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…

    3 votes

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    0 comments  ·  Launch  ·  Admin →
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  18. Crash with AI Files and link broken

    When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.

    so i think it's when a fils have a broken links that crash the software.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  19. CC 2019 hangs/crashes on quitting on Windows

    Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
    Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
    - sign out and sign again the license
    - clean prefs and reinstall

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  20. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

    Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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    Added To Backlog  ·  Ashutosh Chaturvedi responded

    We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

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