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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7715 results found

  1. Illustrator 25 extremely slow

    Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

    I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear…

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  2. Home screen user interface not fully loading - looks like script - can't open templates either

    when I open Ai, the home screen UI doesn't seem to be loading correctly or all the way. see image below. I've tried uninstalling/reinstalling, updated my graphics card (Radeon AMD Vega 64) and made sure windows 10 was up to date. I'm able to open a blank file by clicking on the templates, but if I try to create my own new project, I just get a blank pop-up box.

    3 votes

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    2 comments  ·  User Interface  ·  Admin →
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  3. Jagged artefacts on edges of objects with gradient fills or transparency

    Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
    If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
    This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

    …

    41 votes

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    32 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. The escape button does not close the Save As dialog box

    mbp m1 latest os.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. New user tutorial feedback

    TLDR: This is feedback on the Illustrator tutorials and what the experience was like for a new user. I think a better experience for me would have be to only do one tutorial at a time.

    Hi there! I am a new user going through the tutorials after just downloading the Illustrator application for the first time. From the initial tutorials page on the web here (https://helpx.adobe.com/illustrator/how-to/ai-basics-fundamentals.html?playlist=/services/playlist.helpx/products:SG_ILLUSTRATOR_1_1/learn-path:get-started/set-header:ccx-designer/playlist:ccl-get-started-1/en_us.json&ref=helpx.adobe.com), in the first video, we're suggested to download the example projects files to follow along to. When I downloaded the files and opened up the Illustrator app for the first time,…

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  6. 新規ファイル作成時、印刷に選択できる単位が少ない

    デバイスの使用：
    プロセッサ:Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
    実装RAM：16.0 GB (15.8 GB 使用可能)
    システムの種類:64 ビット オペレーティング システム、x64 ベース プロセッサ
    Windowsの仕様：Windows 10 Home
    バージョン：20H2

    illustratorのバージョン：25.2.3(64bit)
    問い合わせの内容：
    ファイルを新規作成時、「プリセットの詳細」のドロップダウンリストに表示される単位が少ない。
    他の使用者のPCにインストールされているillustratorには、「cm」等があるのですが、私個人のPCにインストールしているものでは、添付資料の通り「cm」等がありません。これはバグなのでしょうか。

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded
    製品フィードバックへのご協力ありがとうございます。 こちらの現象ですが、再現を確認できませんでした。 最新版（ver.26.0.2）でも再現するようでしたら、マシン環境によるものと思いますので、カスタマーサポートにお問い合わせください。 よろしくお願いいたします。 Illustrator チーム

  7. PEN TOOL IS BROKEN

    Option/alt+click on anchor doesn't work. It used to make anchor points to curve OR corner. It even says "Pen: Make Corner" at the bottom of the window in the "current tool" field, but actually it just creates NEW PATH.
    And the Anchor point tool icon changes to "Pen tool - start path" icon on hover.

    So you've actually managed to broke the most essential feature of Illustrator - which is to draw and modify vectors. Awesome job!

    It would be actually rather funny if it wasn't COSTING ME MONEY THE WHOLE TIME FOR F*CKS SAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    FIX IT!

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  8. Textwerkzeug / Big Sur / Illustrator 2021

    Bei aktivem Textwerkzeug funktioniert das Zoomwerkzeug nicht. Beispiel:
    Sie schreiben Text und möchten das Dokument verkleinern/vergrößern. Sie gehen auf das Lupenwerkzeug und es funktioniert nicht. Erst wenn Sie auf ein Pfeilwerkzeug wechseln funktioniert die Lupe wieder.
    Das war bisher immer direkt aus dem Text möglich und es wäre schön, wenn das noch geregelt wird.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. shadowing of spot-overprinting-die-line in 4 color work after saving as PDF from Illustrator

    Customers Illustrator 2021, 4 color work has a spot color die overprinting. When saving PDF with all layers the die-line cast what looks like a burn area of die.
    Laura

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Grayscale Swatches interpreted as CMYK

    In an RGB color mode, a created Grayscale Swatch does not survive. When copying and pasting an object colored with such a swatch results in a warning. I think this is because the swatch is seen as a CMYK-swatch ny the clipboard and not recognized as created in an RGB situation.

    1 vote

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. ドロップシャドウを適用したオブジェクトをグレースケールに変換するとシャドウ部分がマスクされてしまう

    macOS10.15.6　Illustrator ver.25.2.3

    再現手順：
    １．長方形を作成し塗りを設定し、「効果→スタイライズ→ドロップシャドウ」を適用する。
    ２．１のオブジェクトを選択した状態で「編集→カラーの編集→グレースケールに変換」を適用する。
    ３．オブジェクトの下に適用されているドロップシャドウ部分がオリジナルの長方形をドロップシャドウパネルの「X軸オフセット・Y軸オフセット」分移動した状態の図形にてマスクされる。
    ４．「分割・拡張」を適用してアピアランスを分割するとマスクされた状態でビットマップに落とされる。

    期待する結果：
    シャドウをクリッピングせずにカラーの変更のみ行う。

    実際の結果：
    シャドウがクリッピングされてしまう。

    以前に報告されていた投稿がありましたが、一部に挙動の誤認があるため、新たにバグ登録を行いました。
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/38758498-ドロップシャドウのバグ
    また、光彩（外側）においても同様の挙動となります。

    3 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Under Review  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象を確認いたしました。
    追加検証を行ってまいります。

    情報のアップデートがありましたら、こちらでご報告いたします。

    よろしくお願いいたします。

    Illustrator チーム

  12. PreRelease version: Assertion failure

    Assertion failure while launching Illustrator.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  13. BUG: Libraries not Showing

    Libraries not Showing

    3 votes

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    3 comments  ·  Cloud, Libraries  ·  Admin →
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  14. Pasting text on selected text changes properties

    Model Name: Mac mini
    Model Identifier: Macmini9,1
    Chip: Apple M1
    Total Number of Cores: 8 (4 performance and 4 efficiency)
    Memory: 16 GB
    System Firmware Version: 6723.81.1

    Illustrator version: 25.3 265@236190

    Pasting text over selected text, it changes properties to properties of neighbouring text of the same text block

    19 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Shape tool bug

    I have opened Illustrator today and a troubleshooting message appears where the shape tool is not working. Illustrator has since opened, and the shape tool is no longer there on the toolbar.

    Please can you assist and fix ASAP?

    2 votes

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  16. Glitch

    See the picture. (I do not know how to explain it.)

    1 vote

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  17. NOKY error when resizing objects with Legacy Gaussian Blur

    OS version: macOS 11.3.1
    Illustrator version: 25.2.3
    Attempting to resize any object with a Legacy Gaussian Blur effect results in error message: "The Operation cannot be completed because of an unknown error. [NOKY]". Object can't be resized without removing or replacing effect.

    7 votes

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    4 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  18. Illustrator crashes, hitting enter when importing a file

    When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!

    And if you have an other adobe app open this one will freeze too!

    Please fix this, it's huge problem

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  19. Bug with text with DXF exported from Illustrator

    With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

    Each time I do it the texts change of size to a very, very small one.

    I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

    What can I do?

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  20. Layers gone

    When I opened the Illustrator file in latest version, all my layers were gone and a bunch of clipping paths created. Also the selection tool has a weird symbol like a cross-hatch and no longer selects objects.
    Illustrator has broken my file.

    1 vote

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