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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. 色違いで作ったパターンがコピペされない

    MacOS Catalina 10.15.7　Illustrator 2021（25.3.1）

    同じ模様のパターンの色違い３つ作成（ABCとする）→
    ABCに塗ったオブジェクトをコピー→
    別ファイルにペースト→
    オブジェクトすべてがAの塗りになり、BCのパターンはペーストされない

    コピペされないBCを別のオブジェクトに塗り
    再度コピペしても、勝手にAの塗りに変換されます。
    同ファイル内でコピペしても同じ現象がおきます。

    フォーラムでも質問しました。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/%E8%89%B2%E9%81%95%E3%81%84%E3%81%A7%E4%BD%9C%E3%81%A3%E3%81%9F%E3%83%91%E3%82%BF%E3%83%BC%E3%83%B3%E3%81%8C%E3%82%B3%E3%83%94%E3%83%9A%E3%81%95%E3%82%8C%E3%81%AA%E3%81%84/m-p/12137562#M25502

    19 votes
    14 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「ver.25.3.1 でパターンスウォッチのコピー＆ペーストで予期しない結果になる」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  2. Kerning Issues with latest update

    The last Illustrator update has caused havoc with all of my type placement for files saved under the previous version. I tried to change color modes for a project and all of my text shifted (different now between the digital and print versions). This would seem to be a bug; the kerning gets super tight and some of the empty spaces (just the space character) all but disappear, compacting words together. This is happening all files I've tested with and on a system running Windows 10 (not sure if the same issue exists on Mac environments). Is this something that's…

    2 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. Export for screens too slow when saving PDF multiple times

    I use export for screens to export many artboards in PDF for simple vector artwork like brand assets (brandwithtagline, horizontallogo, verticallogo, symbol, brandblue, brandyellow, etc.) everytime I need to export the same file multiple times for Pantone, CMYK and RGB versions of those same artboards, but every time I export, the time it takes increases. For example: one file with 80 artboards take 0:10s to save each artboard as a separte file in Ai format, but takes 2:00s to save in PDF for first batch, then 2:50s for second batch and gets slower and…

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. folderAlias.resolve() is broken

    can't resolve folder alias in mac os

    Environment
    macOS 10.13.6
    Illustrator CC ver 24.0.1

    try:

    var folderName="untitled folder"
    var folderAliasName="untitled folder alias"
    var folderAlias=new Folder(Folder.desktop+"/"+folderAliasName)

    //calling resolve on alias returns file
    var resolvedFolder=Folder(folderAlias.resolve())

    //no..
    alert(resolvedFolder.getFiles)//undefined
    //test actual folder
    alert(Folder(folderName).getFiles)//function...
    //seems it points to file
    alert(resolvedFolder.constructor)//File (?!)
    //just to check
    alert(folderAlias.constructor)//Folder

    1 vote
    0 comments  ·  SDK and Scripting  ·  Admin →
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  5. Import SVG, crashing illustrator

    I'm on MAC and I'm using the latest versin of Illustrator 25.3.1 and when i import an svg (who come Adobe XD), illustrator do not respond and crash.

    4 votes
    5 comments  ·  Other...  ·  Admin →
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  6. The white-filled circle arrowhead has some very strange geometry.

    The white-filled circle arrowhead in Support Files/Resources/en_us/Arrowheads.ai has two doubled points in the black circle. This results in unexpected imagery when a path is given this arrowhead, expanded, and has further effects applied.

    Screenshots: outline view, and outline view with half of each point pair selected and moved down 1pt.

    This was discovered in 25.3.1 but I bet it's been lurking there long enough that it predates your current source control tree. :)

    2 votes
    1 comment  ·  Strokes  ·  Admin →
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  7. Second line of type (point and area) is picking up the style of the first line when pasting plain text

    New to 25.3.1 update, MacOS 11.4. When there are two lines in a point or area type object separated by a return, selecting the entire second line (formatted differently from the first line) and pasting in plain text (copied from a Finder filename) is now picking up the formatting from the first line instead of retaining the formatting from the existing line, as if there were an invisible return character from the first line, or as if it were a continuation of the first line. This is contrary to AI behavior since forever.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  8. ローカルに保存できない（不明なエラー）

    Windows10 64bit pro
    Illustrator2021（Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
    　（2021にアップグレードする前はできていた）
    ・環境ファイルを削除しても無理。

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか？

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

  9. Doesn't open cloud files

    Illustrator just couldn't open a file saved in the cloud.
    This issue only occurring when a file was double-clicked. When I single click on the file, it opens normally after installation.
    This problem has occurred after the update.

    6 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  10. テキストの半角スペースに点が現れる

    Ver 25.3.1 windows

    25.3.1にバージョンアップすると突然テキストの半角スペースにピリオドが現れました。

    1.　テキストに半角スペースを打つ
    2.　テキストに線幅を入れて縁取りにする
    3.　その線の線端を丸型線端にする

    するとスペース部分に点が現れます。テキストをアウトライン化すると消えますが、そのままPDF書き出しすると残ります。

    17 votes
    14 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「ver.25.3.1 でテキストに丸型線端の線幅が追加されると、半角スペースに点が表示される」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  11. Color changes when saving as .eps

    Saving out a pattern with a purple background as .eps turns out as black when previewing the file on the computer or in pdf-reader and when opened on other computers. Opening the file back into illustrator still shows everything as purple.

    MacOS BigSur 11.4
    illustrator 25.2.3

    Right side show as the colors are perceived in illustrator, left side is what other software see when opening the file.

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  12. 画像トレース中に設定値を変えながら調整中にソフトが落ちる(v 25.3.1)

    画像トレース中に設定値を変えながら調整中にソフトが落ちる。
    2〜3回目の変更でほぼ必ず。
    v 25.3.1においての現象。
    v 25.2.3以前では大丈夫。よく使う機能なのでアップデートできない。

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    コメントにてご回答いただいた情報をもとに、最新版「ver.26.2.1」での検証も行いましたが、クラッシュ現象が再現できませんでした。

    最新版でも再現するようでしたら、お手数をおかけしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  13. Selected UI field not readable

    The existing contents of all UI fields go blank/white when they are double/triple clicked to manually enter a value.

    I would expect the existing value to be highlighted/selected in grey so that they're legible.

    Examples attached:
    1. Before
    2. After double-clicking the "12 pt" value

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  14. Illustrator running really slow, no GPU preview

    Hi Illustrator 25.3.1 is running horribly slow on my MacBook Pro (15-inch, 2018) / 2.2 GHz 6-Core Intel Core i7 / 32 GB 2400 MHz DDR4 / Radeon Pro 555X 4 GB - it is constantly running CPU Preview, I cannot get it to use GPU. Zoom in and out is awful to use. Illustrator is impeding my productivity. Please help.

    5 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Save document popup does not correspond to the current document

    When closing a document that is not the current working document, the save dialog pops up but the only the currently active document is shown making it difficult to see which document the save dialog refers to. This is handled correctly in Photoshop but not Illustrator

    Repro:

    1. Open Illustrator

    2. Create two new documents

    3. With the type tool write on the empty artboard of the first untitled doc "Important work"

    4. Click on the document tab for the second untitled document and with the type tool write on the empty artboard "Useless garbage"

    5. While viewing the 'Useless garbage' doc, click on the…

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  16. Fill appeared outside of outline on single copied object once when duplicating all objects multiple times

    Work was done in Illustrator 25.2.3 under Mojave 10.14.6. A screenshot showing the fill separated from the outline as well as a simplified/de-branded version of the 5-up document with only the problem art and a section of non-problem art (for relative position reference) left in place are attached.

    In Illustrator, the customer's AI file was opened and stepped 4 times to produce a 5-up document (as has been done countless times before on similar files). The resulting 5-up file was saved to subsequently be imposed in Prinergy. All artwork was duplicated perfectly in the first 3 copies but in the…

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  17. Scripting window keeps appearing and no way to remove it

    Uninstalling/Reinstalling does not remove prompt. Starting appearing after most recent update to with the new ipad features. Going back to older version, the window doesn't appear.

    6 votes
    7 comments  ·  SDK and Scripting  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is happening due to a security feature added in Illustrator to inform the user if any external application tries to execute a script in Illustrator.

    Solution: Update your Logitech options app to the latest version – https://www.logitech.com/en-in/product/options

    https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html

    We heard from some users that above solution is not working for them, we are investigating this issue. Meanwhile users can try the below workaround

    Create a JSX file with the following content:
    app.preferences.setBooleanPreference(“ShowExternalJSXWarning”, false);
    Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

    This will suppress the warning dialog and run the script.

  18. Cant save ai file with my Mac m1 chip

    It's not saving any new file. My Ai is updated.

    4 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Transparency not working once saved to pdf or opened in photoshop

    I have open a file previously worked on, and when I save to pdf the effects created with transparency are not working at all, as if they are not there.

    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  20. open ai files can crash Mac system

    When opening an AI file which linking more (about 10) high resolution image files, the whole of my late 2017 version iMac is crashed with dark screen. It need to restart the system and open AI again. It was successful to reopen the initial AI file, but it's crashed again to open the next AI file with high resolution image files linking.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?
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