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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7840 results found

  1. 日本語入力時に英数キーで確定されます

    macOS Hi Sierra/Catalina/Big Sur
    Adobe Illustrator CC2017〜2021（それ以前の可能性も有）

    Macには独自の日本語テキスト入力のシステムがあります。
    入力した文字を確定する前に「英数キー」を2度連打すると
    半角アルファベットに変換されます。
    「かなキー」を2度連打すると再変換することができます。

    CS5までのIllustratorとすべてのPhotoshopではこのシステムが有効です。
    しかし、IllustratorCCでは「英数キー」「かなキー」での
    変換ができません。
    日本語を入力中に「英数キー」を押すと変換されず確定されます。

    私はMacOS X10.3から長くこのシステムに慣れているので
    現在のIllustratorの仕様は誤入力につながり不便です。

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  2. Thumbnail in Library is cropped

    Hi, I made a wing which I have used 3D rotate function and another effect. so when Added the transformed object to library. it coropped arround the original design and cut off the bottom part of the transformed object. I hope the picture explains it enough.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  3. Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1

    Well, I updated illustrator today and have major viewing issues.

    Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.

    MacOS Catalina version 10.15.6

    Adobe Illustrator v25.3.1

    32 votes
    28 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Custom Brushes no longer working in newset update 25.3.1

    My custom brushes stopped working with the new update. When I switch between custom brushes it either does not change or changes to the incorrect brush.
    I have several custom brush files that I use for my job and this is happening with all of them.
    I switched Ilustrator back to the previous version, 25.2.3, and the brushes are working fine, however I would prefer to be using the most up to date version of illustrator and to not have to rebuild 5 custom brush files that each contain around 7-20 brush variations.
    I am on Windows 10.
    Thanks for…

    3 votes
    1 comment  ·  Tools  ·  Admin →
    How important is this to you?

  5. Dark Mode on macOS makes text in input fields white and invisible

    In macOS dark mode, the parameters is all white when you choose them.

    4 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Saved swatches from previous version doesn't look the same

    I've made a custom palette in an earlier version of Illustrator. Now importing these swatches into new documents the swatches and codes are vastly different - both cmyk and rgb swatches has been altered.

    On reference picture - left side colors are original swatch colors, right side is the imported swatches. Also attaching the correct color codes.

    What happened? How do I fix this?

    MacOS Big Sur 11.4
    Problem noticed in AI 25.2.3

    3 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  7. BUG: Save As EPS using Artboards changes layer visibility

    I have an AI file with two artboards which I. exported into two separate EPS files, however the layer visibility was changed randomly and did not match the current layout. Note, preview "tiff" image in Finder was correct.

    Upon opening the file, I had to go through and turn on / off the appropriate layers to bring it back to the current state. Unlocking all layers and attempting to do this again did not change the results.

    Must have been introduced in the most recent update as this has previously worked as expected.

    Ver 25.2.3 - Mac OS 11.4

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  8. Erreur des vignettes/aperçu des calques (layers panel).

    Bonjour, malgré la dernière mise à jour prenant en compte les puces M1 (25.3.1), un bug subsiste dans le panneau des calques.

    L'aperçu en miniature des calques, dans le menu calques, peut ne pas représenter la réalité. Cela intervient après une modification de couleur et/ou un déplacement des calques (disposition) manuellement dans le layers panel, mais n'est pas systématique.

    Cela amène à confondre les calques dans le panneau calques, puis que les îcones/vignettes/aperçus, ne correspondent pas au niveau de la couleur (dans le cas de formes identique ou similaire).

    Hardware: Macbook Air M1 - 7 coeurs - 16go de ram…

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  9. Error en Mesa de Trabajo

    Illustrator me genera doble mesa #25.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  10. [25.3.1 macOS]Photoshopで作成したpsd画像に日本語のクリッピングパスが使用されていると、Illustratorに配置してもクリッピングパスが反映されない

    再現手順

    Photoshop v21.2.9(2020)やv22.2(2021)など日本語のクリッピングパスでの不具合がないバージョンで、日本語のクリッピングパスを適用したpsd画像を作成。
    Illustrator v25.3.1(2021)で、1で作成した画像を配置するとクリッピングパスが適用されずに配置される。Photoshopでクリッピングパスを欧文にすれば、Illustrator v25.3.1でクリッピングパスが適用された状態で配置される。なおIllustrator v24.3および v25.2.3ではこの不具合は再現されませんでした。

    ※photoshopで作成した画像フォーマットが、eps,tiff.pdfの場合はこの不具合は再現されませんでした。

    動作環境

    macOS Big Sur バージョン11.4

    MacBook Pro 15-inch 2016

    100 votes
    18 comments  ·  Clipping, Intertwine  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  PCM Maro responded

    みなさま、大変お待たせいたしました。

    Illustrator 2021（ver.25.3.1）で発生していた、Photoshop（v21.2.9 や v22.2 など）の日本語名のクリッピングパスでの不具合がないバージョンの PSD ファイルでも、日本語名のクリッピングパスが認識されない問題の修正が完了し、Illustrator 2021（ver.25.4.1）をリリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、お確かめください。

    もし、Illustrator 2021（ver.25.2.3）と同じ結果が得られないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

    【追記 – 2021年8月27日】
    Photoshop 2021 が ver.22.5 にアップデートされ、日本語パス名の文字化け問題が修正されました。
    Illustrator でもクリッピングパスが正しく認識されます。
    https://helpx.adobe.com/jp/photoshop/kb/fixed-issues.html

  11. Blue learn box won't go away

    I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.

    22 votes
    19 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. Files take too long to close

    Any opened file takes way too long to close. It used to be fast a couple months ago. Then something changed and every file, even small files take at least 5 full seconds to close. Everything else is fast. Photoshop is fast. The only other program that is slow closing files is InD.
    Already tried deleting preferences, and rolling back illustrator to older version

    Illustrator 25.3.1
    Windows 10 Pro 21H1
    CPU: Ryzen7 3800X
    RAM: 64gb DDR4 3200mhz
    SSD: WD Black NVME
    GPU: Nvidia RTX 2060 super 8gb

    5 votes
    5 comments  ·  Performance  ·  Admin →
    How important is this to you?

  13. regolazione spessore tracciati con pantoni diversi

    Buongiorno

    utilizzando illustrator versione 25.3 e 25.3.1 ho riscontrato un grosso bug.

    nello specifico se seleziono tracciati con spessori diversi e pantoni diversi per dare a tutti lo stesso spessore i colori scompaiono e i tracciati diventano tutti trasparenti

    con questa problematica ho dovuto installare la precedente versione di illustrator 25.2.

    attendo vostre grazie

    cordiali saluti
    gianluca d'iorio

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  14. Blue Help window covers controls

    This blue help box (empty) covers controls and i cannot get rid of it.

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  15. Extremely slow to drag items, zoom in and out shows glitches

    Mac OS Catalina, ver. 10.15.7
    MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports), 2,3 GHz Quad-Core Intel Core i7, 32 GB 3733 MHz LPDDR4X, Intel Iris Plus Graphics 1536 MB

    Illustrator: 25.2.3

    Illustrator is very slow at times and shows the rainbow wheel when I'm trying to move objects (even simple ones) around the artboard.
    Also when zooming in and out the artwork becomes glitched (shows some fragments duplicated or parts of the artwork disappear). Restarting the program temporarily fixes the issue.

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  16. Colours changing in pattens/ brushes and symbols when copy and pasting within and between documents

    I am copying cads with certain fills, brushes or symbols. When pasted back into the same document or into another document the colours are changing completely.

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  17. Tab forces viewport to jump when panels are docked

    When you have a complex document and panels docked, it takes a lot of time to hide them with Tab because the position of the viewport is moved. It does not happen when all panels are floating.

    1. Load Essentials Classic workspace
    2. Open any document with art in it (the more complex the better)
    3. Press Tab — viewport moves (and it is slow!)
    4. Press Tab again to show all panels
    5. Undock every panel and toolbars to make them float (including Control panel)
    6. Press Tab — viewports stays in place (and it is almost instant!)

    So the position of viewport should not…

    17 votes
    0 comments  ·  User Interface  ·  Admin →
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  18. Variable Fonts style order on Character pallete

    When a variable font has an instance (that is not the first master) set as the default, it shows on top of the list and not in its right place. It should not move to the top of the list.
    Please see images.

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  19. Illustrator holds on to DWG/DXF files until it quits

    If a DWG/DXF file is opened, imported or even looked at by illustrator, then those files can't be moved, renamed, deleted or modified at all until illustrator is quit. Windows shows the error "Can't do 'x' because the file is still open in Illustrator.
    Seems to be a 2020/2021 issue as 2019 doesn't do the bug.

    11 votes
    9 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Recent file shows correct file but opens up as older version

    Hi there,

    I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.

    When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).

    I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…

    1 vote
    0 comments  ·  Launch  ·  Admin →
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