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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. No tools available

    Mac OSX 11.4 (20F71). Illustrator 25.3.1
    Very often when working in a document (either a new document or an existing document) the tool I am using will change to a crossed-through pencil and beep whenever I attempt to do anything. I have to restart the app, and this often does not restore the tools to a functioning state. This is incredibly annoying and renders Illustrator virtually useless.

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  2. Lightbulb speechbox is stuck.

    I just updated my Ai. Upon entering to use it it, the blue Lightbulb help button speech box won't go away. It covers up the properties, layers and library tabs, inhibiting me from finishing my work. I've done everything I can and I need it to go away so I can finish what I am doing!

    3 votes
    2 comments  ·  Other...  ·  Admin →
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  3. Latest Illustrator Update Unresponsive July 2021

    Can't select objects, access library (unresponsive), extremely slow, has obscured text when re-opening files. Can't save png or saves and then distorts the PPI. Won't toggle between tools.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  4. Blend Tool Doesn't Really Work w/Text

    Simple rotation of text using the blend tool results in screwed up vectors, and it really sucks. Please fix it.

    2 votes
    0 comments  ·  Other...  ·  Admin →
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  5. Optical kerning changes when opening AI file in Illustrator 2021

    Opened an AI file created April 2021 (using Optical kerning) to make changes. Kerning looks ok when I first open the file, but when I click on the text, the kerning changes significantly.
    The font used is Georgia. Mac OS 10.15.7. Illustrator 2021 25.3.1. I had to open the file in Illustrator 2020 and copy the kerning values between the letters. I then opened the file in Illustrator 2021, changed from Optical to Metric and entered the kerning values from the Illustrator 2020 file.

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. CC Libraries won't load or respond

    Make it work as intended. Very very frustrating.

    5 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

  7. Select strokes by clicking anywhere on their stroke, no just the 'path' central part.

    It gets tedious really quick having to always be accurate and select the invisible central 'path' of a stroke - why not allow us to select a stoke by clicking on any part of it, of it's pixels rendered on the screen. Like Freehand by macromedia used to allow. Just add it as an option in preferences.

    So if you have a Red 20px thick stroke, you can select it by clicking on any of the red stroke as rendered on screen, rather than having to slow down time and space to be super accurate and guess where that central…

    3 votes
    1 comment  ·  Strokes  ·  Admin →
    How important is this to you?

  8. Long fake mirage curved path when zoomed in at maximum

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    Windows 10
    25.3.1

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Rotated Artboard

    BUG: Some how the artboard is rotated and unable to keep it straight. The entire document is rotated and it is difficult to work that way. Can this be fixed ASAP?

    Mac OS: 11.4 (20F71)
    Illustrator Version 25.3.1

    2 votes
    2 comments  ·  Documents and Artboards  ·  Admin →
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  10. Grid View fails to render grid lines at various zoom levels.

    I am experiencing a persistent problem with Gridlines not rendering correctly at larger zoom levels (for several weeks now).

    Adobe Illustrator (25.3.1)/Preferences/Guides & Grid:
    Gridline every: 72px
    Divisions: 18
    Grids In Back: Checked
    Show Pixel Grid (Above 600% Zoom): Checked

    As you can see in the attached screen shot (800% Zoom) that is not a grid.

    4 votes
    3 comments  ·  User Interface  ·  Admin →
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  11. Illustrator 25.3.1 Increase Text with Shift Option Broken

    When I hold down shift and option key to expand text it won't enlarge the text.
    Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.

    Thank you for all that you do.

    1 vote
    2 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  12. 3d-Kreisel Darstellung und Renderfehler | 3d rotate render error

    3d renderings are perse buggy (see PDF) create invisible geometries (although switched off), render errors on the assembly line.

    The preview is miserable. I can't explain this to any customer, nor can I expect them to! In part, AI files were invited to be transparent in places where they shouldn't be.

    I have been using Illustator since 1990 and there is no other program that is as buggy and impractical as Illustrator. Fast is different.

    German:
    Die Vorschau ist miserabel. Das kann ich keinem Kunden erklären, noch zumuten! Zum Teil werden eingeladen AI-Dateien an Stellen transparent, an dem sie es…

    1 vote
    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  13. Bounding Box is invisible on Apple display, but not on MacBook

    I use a MacBook Pro with a Thunderbolt Display attached. With recent upgrade, the bounding box becomes invisible when viewed on the display, but is visible when viewed on the MacBook. Artboards are also very pale grey, very hard to see, (when adding new ones)

    1 vote
    2 comments  ·  User Interface  ·  Admin →
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  14. create new

    nothing comes up with create new file, need to use create new file from template all the time.

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  15. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    4 votes
    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Punktmuster Vektorpaket

    Die Bibliothek Punktmuster Vektorpaket ist leer in früheren Versionen ist es nicht so
    vorübergehende Lösung: Eröffne das Dokument in der alten Version und bearbeite es der aktuellsten

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  17. ブレンドツール　

    ブレンドツールでブレンド軸の置き換えを行ったところ、クローズドパスでは1/4程埋まらない。

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  18. Copy/paste SVG missing closing > bracket

    Illustrator 25.3.1 64 bit Windows 10 v21H1

    Copy/Paste in this version is now missing ending ">" closing bracket noticeably when pasting as svg directly into text based editor such as vscode or notepad.

    Example:
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 432 432"><rect width="432" height="432"/></svg

    *note the missing greater than closing bracket. This has to be added manually on every copy/paste to editor.

    5 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  19. illustrator crashes 25.3.1 when saving files

    Illustrator crashes when saving to server or trying to open files from server. Iv had more success dragging files directly into illustrator from finder as opposed to using file>open. Also, having issues with illustrator saying that some files are locked when i try to open. using new iMac (24-inch, M1, 2021) version 11.4

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. 単純です。アップデートしてから動きが遅くなっています。こちらのPCのスペックには問題ありません。業務の妨げになっています。

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    環境依存の問題と思われます。

    最新版でも同様の問題が発生する場合は、お手数ですがカスタマーサポートにご連絡ください。

    よろしくお願いいたします。

    Illustrator チーム


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