7719 results found

1. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

   1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

   2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

   3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

   4. I receive: " An unknown error has occured. "

   I uninstalled and re-installed CC 2019 with no changes.

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2. Problems with Illustrator crashing when printing ink separations as a PDF

   I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?

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3. "Current proportions" option missing from Illustrator CC 2019

   LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
   RIGHT (Screenshot from my desktop): The "Current proportions" is missing.

   Please let me know how to enable this option.

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4. Illustrator stops, not responding

   Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas would greatly help. Thanks

   Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas… more

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5. General Bugs in Graph Tool

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some data (numbers, words etc.) in an existing graph that uses grafic styles (for lines, bars etc.), some items lose the grafic style and turn back to black or to invisible (see jpg). Some of the items or values (like 0-10-20-30% for example) change position and "jump" to other lower or higher positions, some keep their position. (see jpg)
   4. when changing the size of a chart with formatted text, the text has to be re-formatted after resizing the chart which is logical, but nonetheless uncomfortable to work with.
   5. Last but not least (well, not really a bug, but..) why is there no possibility to integrate the data-values into the charts? (Without working with graph designs - which is far too complicated and uncomfortable, I think) . For example, you have two columns, one with 25% , one with 50%. Why can't you just integrate the written value "25%" in the graph? (jpg)

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some… more

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6. Mysterious Panel on Startup

   Running MacOS High Sierra 10.13.6 (17G5019), and Adobe Illustrator CC 23.0.2
   On startup I expect to have the last used workspace but I get this seemingly empty UI panel.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. No display of document when opened in ADOBE.

   Document does not display when I scan to computer and then open it. However, when I've attached to an email, I can open and view it. I have a Lenovo, so its not just a MAC issue

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. AI 2019 is not using Intel UHD 630 for HW acceleration

   We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often to 100% and performance is good. I do not expect the UHD 630 to compete with RX 580, but it seems that it isn't utilized at all.

   We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often… more

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9. On windows, illustrator freeze when launching the app.

   When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
   I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.

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10. Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4

    MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
    When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Rasterize - Preserve Spot Color Bug

    When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.

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12. Editing Character Styles Does Not Trigger Content Change

    Renaming a character style does not trigger content change.

    Thus, the asterisk does not appear above the file name (indicating content change), File/Save or CMD/CTRL-S are ineffective, and if one closes and re-opens the file the old names are still there.

    Have not checked Paragraph styles, or styles in other Adobe apps, but assume this bug would present there as well.

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Constrain with Shift key not working

    I'm trying to move the bottom line of a text box.

    I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.

    I've had this problem with the last few upgrades.

    I'm an Adobe Illustrator user for more than 25 years - certainly not a newbie.

    PLEASE FIX

    I'm trying to move the bottom line of a text box.

    I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.

    I've had this problem with the last few upgrades.

    I'm an Adobe Illustrator user for more than 25… more

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14. Sentence case deletes first letter of each line.

    I use the change case multiple times daily, since I frequently receive text content in all caps. I recently started using Illustrator CC 23.0.2. Anytime I use (specifically) the "sentence case" option it deletes the first letter of each (paragraph) line. It's extremely annoying. I have to open InDesign to do it and change it there, then bring it back into Illustrator.

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15. Welcome screen not opening

    The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. script cannot be uploaded

    Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167

    Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.

    Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. When copying/pasting an item(s) the color saturates

    BUG! When copying and pasting shapes/images/etc in illustrator the colors over saturate (see my example ) In the example its very clearly over saturating the red and yellow color as well as the images. PLEASE FIX!!!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Stop automatically changing RGB files to grayscale when working with colors

    Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

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20. Linked image file cannot be deselected

    I have an infuriating problem with selected linked files that's been going on for years now.

    If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

    Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

    CC2019
    Mac OS X Mojave (and previous systems)

    I have an infuriating problem with selected linked files that's been going on for years now.

    If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

    Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

    … more

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