Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8075 results found
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Some of AI file paths disappear when exporting to PNG or JPG
A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…
1 voteThank you Egor for helping out Anna
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Why did you add a stroke to the Layer Thumbnail of empty layers?
In previous versions of Illustrator, if you deleted all the content of a layer or sublayer, you could immediately see that it was empty because its thumbnail in the Layers palette lost its stroke. Now all layer thumbnails have a border regardless. This was a very useful feature, and I can't imagine why it would deliberately be removed. Can you please add it back?
1 vote -
png file blurry after exporting file
my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me
7 votes -
Double Tool Bars
My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot
1 voteThere are multiple ways to resolve this
1. Reset workspace Essentials
2. Dragout the extra toolbar from dock and then close it
3. Reset preference (not recommended unless necessary)
4. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Place Tiff with layer comps doesn't retain selected comps on save and reopen
Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.
Steps:
1. Make PSD with layer comps and save as layered Tiff.
2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
4. Repeat steps 2, 3 and 4 selecting a different layer comp
5. Save and close file
6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last…5 votes -
crash after windows update
Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.
3 votesFrom the looks of it it seems to be crashing with GPU. Here is what I can suggest
1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Prefix in graphs
Using a prefix for the axis in a graph works fine, but only with positive numbers. Negative numbers soon get into trouble however. $-50 is not helpful at all.
1 vote -
Bounding Box is larger than selected objects’ bounds, as if something else is selected
Adobe, have you seen this page. https://forums.adobe.com/thread/1148039
The bounding box problem has persisted over versions, years. Extremely strange that it continues to pester even to this day. Will you ever do anything about it?51 votesIf this is something that is still happening for you, please share a test file you can reproduce this problem with, along with the video showing this happening for you, so that the team can try to reproduce it and investigate.
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When Starting a new work or opening a pre-made work, a bug appears
I can access all the tools and tabs, but I can't see them and it crashes, I already checked my requirements and their all good, so anybody have an idea of whats happening?
1 voteOuch! this looks ugly. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Gradients Crashing Illustrator
Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator taking forever to save
Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.
help!
4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Select Objects in Layer selects locked objects
Objects that are locked within a layer get selected when selecting everything in a layer. Instead of selecting everything in the layer except the locked items.
Win 7, Ai CC 23.0.3
12 votes -
AI unusable performance lag
As soon as I open a artboard or template I experience
5-10 Seconds UI lag for menus and toolsIf I close the artboard the menus are responsive
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro15,3
Processor Name: Intel Core i9
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
Radeon Pro Vega 16:4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
画板图层顺序调整后，重新命名画板名称，导出图片顺序错乱的问题
增加画板，调整画板顺序并重新命名，发现导出图片顺序不一致（图片命名错乱）
测试是在win10+AI cc20192 votes -
Rearrange All Artboards ignores locked layers
When I use the command Rearrange All Artboards from the Artboards panel object on locked layers are not moved with the artboard.
To test make a document with two artboards and two layers. Draw anything on Layer 1 for each artboard them copy it exactly to Layer 2, or just duplicate Layer 1. Hide or lock a layer then use Rearrange All Artboards to rearrange the dartboards. The objects on the locked or hidden layers do not move with the artboard.
The two screenshots show before and after using Rearrange All Artboards with one layer locked.
2 votes -
O Adobe Illustrator está Travando e Fechando sozinho
O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.
Por favor ajudar ai!
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Different size of postcard preset in the home about Japanese version
Illustrator that is Japanese version has different size of postcard preset in the home.
In the home screen, postcard preset written in "100 X 148mm" but that preset becomes other sizes (197.56 X 101.6 mm）.
I want to fix it.
1 vote -
Alt + Scroll wheel doesn't zoom
Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.
22 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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AI doesn't warn about matching hotkeys for commands and actions
Actions can only be bound to F-keys.
Keyboard shortcuts can be match to almost anything, including F-keys.
When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.4 votes -
Move objects always moves downwards in y direction, behaves fine in x
Selecting an object and hitting ENTER brings up the 'Move' dialog and, for a while now, negative values moved things up and positive values moved things down the y axis. Fair enough, we all got used to it. As of today, things behave differently and everything is always moved up, unless I adjust the angle in the two entry fields below. Please see attached GIF.
3 votes
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