7719 results found

1. Find and replace text via action

   Find and replace text via action does not record OR play as expected

   Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

   Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

   I found a forum post on Adobe forums from 2013 noticing this same problem.

   Find and replace text via action does not record OR play as expected

   Recording a find and replace operation records the find and replace dialog box twice (shows up in the action twice) and when playing the action, the only thing that happens is the find portions, the replacement text portions are completely ignored.

   Note that this only seems to be the case when using "replace all" button in the dialog. Using the "replace" button seems to record and play correctly, even though the list of operations/options shown in the actions pallet is identical for both.

   I found a forum… more

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   2 comments  ·  Actions  ·  Delete…  ·  Admin →
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2. If a pdf is opened in illustrator, edited and saved; it asks to update the file as there are modifications. Now it goes in loop.

   If a pdf is opened in illustrator, edited and saved; it asks to update the file as there are modifications. Now it goes in loop.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Pasting a text makes it loose its formatting

   mac OS 10.14.3 running AI 23.0.2

   The issue seems to be random and can't replicate every time.

   If I copy a group formed by a path and text sometimes, when pasting, the path is expanded (?) and the text loses its format.

   When pasting "in Front" or "in Back" sometimes works but ussually pastes in the left upper corner of the artboard.

   When pasting a text in any possible way (in Front, in Back, in Place ... ) all format is missing.

   The result is a little task consuming double or more time as the expected, delaying my performance and productivity. Plus the frustration that comes with it.

   mac OS 10.14.3 running AI 23.0.2

   The issue seems to be random and can't replicate every time.

   If I copy a group formed by a path and text sometimes, when pasting, the path is expanded (?) and the text loses its format.

   When pasting "in Front" or "in Back" sometimes works but ussually pastes in the left upper corner of the artboard.

   When pasting a text in any possible way (in Front, in Back, in Place ... ) all format is missing.

   The result is a little task consuming double or more time as the expected, delaying my performance and… more

   4 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Cannot close main application window with keyboard shortcut

   When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi Kit,

   Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q

   Thanks
   Anish

5. Error: "Unable to export at this resolution" for jpeg at 300ppi

   For larger artboards (6500 square), I'm trying to export them at 300ppi jpegs for print (as requested by the printer). Every time I try to export at 300ppi, I get the message "unable to export at this resolution, please lower the resolution and try again."

   I've been informed of the Photoshop workaround, but we should be able to save vector files especially out as high res jpeg's straight from Illustrator!

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6. Control and Toolbar

   Control and toolbars disappear every time I start Illustrator CC and I am on 23.0.2 version. Please advise. Thank you.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Eyedropper, bounding box, shortcuts don't work, Text tool messed up...

   Illustrator CC 23.0.2 - Mac Mojave

   1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

   2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck on clipping masks, but in the dimensions of the objects inside the mask, so there's a (usually) big bounding box that i cannot deactivate if i click anywhere, it only goes away when i scale the object and then go a step back (not sure if I explained it well)

   3) Some shortcuts don't work, like the one for hide/show guides. When I use command + ; it's opening the preferences window instead of showing the guides.
   Hiding windows used to be command + T, now that just opens the text options. The shortcuts for showing/ hiding bounding box doesn't always work, just sometimes.

   4) The text tool is messed up. After a while of working on a text field, the selection doesn't work properly. For example, I have a sentenced highlighted to make it bigger or change the color, but the changes are being applied to a completely different text field that is not even activated. Or the change doesn't show at all. At this point, everything gets screwed up and I have to restart Illustrator.

   5) Toolbar is mixed up. (only on Mac Mojave)Tools that I never use are at the top, i can only get the path tool through the dropdown menu. Same goes for Magic Wand. I have to search for tools now...Erase and scissors are in two different places, when they used to be in the same. not sure though if this is a bug or a "great new update", anyways i cannot drag the tools to other positions.

   I've had all of these problems (except the ones with text tools) for about a year now, and on an older mac versions too. I use El Capitan at work and Mojave at home, both with newest CC versions, both with similar problems. Only With Mojave I have even more bugs, which is frustrating because I thought the newest mac version would be most compatible.

   Illustrator CC 23.0.2 - Mac Mojave

   1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

   2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Rectángulo

   En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes

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9. hand tool missing

   the hand tool does not show up when i click the zoom tool and the little arrow in the bottom right corner of that tool. it shows nothing.

   4 votes

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Inconsistent line thickness with Surface pen + touch zoom

    Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

    System information:

    Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
    Windows 10 1803 (17134.648)
    Illustrator CC 2019 (23.0.2)

    Steps to reproduce:

    1. Open Illustrator a Surface Pro device for this test
    2. Create a new document
    3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
    4. With the Surface pen, draw a line with variable pressure
    5. Notice the line preview during drawing and the finished line after lifting the pen are identical
    6. Pinch to zoom on the screen with your fingers, all the way up to 500% so the issue is easily noticeable
    7. Draw another line with the Surface pen, vary pressure during the drawing
    8. Notice the line thickness during the preview is rather thin, but once you lift the pen the final line is actually much thicker!
    9. Switch to the Selection Tool and then switch back to the Paintbrush Tool
    10. Draw another pressure variable line, thickness will now works as expected

    This issue is related to the method of zooming, let's continue from above:

    1. Create a new document
    2. Draw a pressure variable line with the pen, thickness works as expected
    3. Use the zoom dropdown menu at the bottom left of the Illustrator window, set it to 600%
    4. Draw a pressure variable line with the pen, thickness issue just like with pinch to zoom above
    5. Switching back and forward between the Selection Tool and Paintbrush Tool makes it works as expected again

    Ok, so far so good, the zoom is causing this issue. But there's one more use case that breaks this causality. Let's do it:

    1. Create a new document
    2. Draw a pressure variable line with the pen, thickness works as expected
    3. Zoom in only using the CTRL & + keyboard shortcut instead
    4. Draw a pressure variable line with the pen, thickness works as expected instead of displaying the bug mentioned in the other situations!

    Hope this helps you track the bug and fix it quickly. Any questions just let me know and I'll try to help.
    Thanks!

    Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

    System information:

    Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
    Windows 10 1803 (17134.648)
    Illustrator CC 2019 (23.0.2)

    Steps to reproduce:

    1. Open Illustrator a Surface Pro device for this test
    2. Create a new document
    3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
    4. With the Surface pen, draw a line with variable… more

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11. Unwanted spacing when hitting certain keys

    Mac OS 10.14.1 running Illustrator 23.0.2
    When entering text, certain keys will make the cursor skip around, not allowing the proper formatting of the text.

    I was trying to type G. Echinulata, and when I got to 'n', the cursor skipped backwards, separating the first and second part of the text. Using an upercase 'N' seems to work as expected.

    I've experienced this with lowecase 'n', and 'f'.

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12. copy and paste only works sporadically with Wacom tablet. All AI versions up to CC 23.0.2

    From at least version CS6 to CC 23.0.2 copy/paste when using a Wacom tablet only functions some of the time and I can't figure out a pattern to the behaviour. Using a mouse on the same system had no such problems. This is either using shortcut keys or the Edit menu commands. Problem on Win 7 Pro, although I've heard reports of it occurring on other O/S. This may be a partner to the "sticky rotate centre" issue reported elsewhere and which also occurs on my system.

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches the selection tool to the direct selection tool when attempting to manipulate the object.

    And what happened to all 9 of the selection points on objects....say I have a skinny, horizontal rectangle and I want to adjust the width. The middle selection point has vanished and I have to zoom in, interrupting my work flow, to do the simple task. I've been using this program since the 90s. This i
    has just been this way the past few versions of Illustrator.

    I hate using this program now. It literally makes me angry because it has become such a frustrating cluster*ck. And these issues are just the tip of the iceberg.

    I'm paying a premium for an inferior product/service because Adobe has a virtual monopoly. As soon as any real competitor comes along, I'm out.

    Fcking do something about this piece of ***. Stop adding bells and whistles and fix the issues that have been plaguing the program for years. The type tool, for one glaring example, has been terrible for a decade.

    Thanks for nothing,

    Brian Stokes

    Please, feel free to contact me.

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches… more

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14. White bars over the screen when turning Overprint Preview off?

    Hi

    Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.

    Can anyone suggest a more permanent fix please?

    Thanks

    Ben

    OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3

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    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. app lock up

    23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?

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16. anchor point tool

    Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?

    2 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Shape Builder Crash

    When attempting to use shape builder tool and attempt to click on shape fails fill. An additional attempt to click and use the shape builder tool results in a crash. How do you fix this? I keep getting this crash 3 times a day.

    3 votes

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18. Eye dropper tool crashes Illusrator CC

    Everytime I just the eye dropper tool, it crashes Illustrator CC rightr away. It has happened over and over. I restarted my mac, uninstalled and reinstalled and all.

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19. Illustrator and Adobe apps are slow on retina display

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and GPU preview as well). Both laptop has the latest Mojave and Illustrator version.

    And the best: if I connect an external display (fullHD) to my new macbook pro, the Illustrator works much better on that screen. But if I move the Illustrator window back to the laptop screen, the issue is coming back again.
    Why?!

    The macbook pro not able to handle the Adobe apps on retina display well? Because I experienced similar problems in Premiere Pro when I'm working on the timeline.

    I bought a very expensive laptop for work, I have full Adobe subscription and I don't understand why I'm here or any other forums?

    I sent an email about these to sharewithai@adobe.com, but I haven't got answer yet.

    Thanks
    Tom

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and… more

    3 votes

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20. Illustrator won't open and I have to force quit every day 8 t0 10 times

    Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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