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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Placing images file then locking layers

    21.1.0 64bit

    Bug Report

    I can always replicate this. Here's how.

    1. create a new document

    2. go to file-place and select multiple image files

    3. before clicking to place images, create new layer and lock all other layers

    4. Click anywhere and it will place your image on a locked layer in the corner of the art board instead of on your new layer in the location of your click.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Illustrator Font problem :((

    A client's custom font that shows up InDesign and Photoshop is not showing up in Illustrator?!?!?!?!? What is the problem??? And how can I fix this?????

    I have Font Book and have never had a problem, now I am trying to reload, restart, test, etc to get the font to show up with no luck.

    Any ideas?

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Type and Text Sizing

    Illustrator CC 2017

    I was adding a Type/Text box into my design when Adobe Illustrator stopped working and not responding. Then when I was able to get it back up I could place a Type/Text box in my design but the box was filled with lines and lines of unwanted text. I got that fixed but now the text comes up at barely 1/16th of an inch and I am unable to change the font size. I have done everything that everyone has suggested and I have also uninstalled the program and re-installed it and the problem is still occurring.…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Changing font by typing first character isn't working illustrator cc

    Changing/selecting font by typing first character is not working
    or scrolling with arrow has no preview.
    illustrator cc

    1 vote

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    Request to Contact Support  ·  4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Inconsistencies changing sizes using keyboard arrows

    In illustrator if you change sizes using shift + arrows in the top bar, it rounds up to the nearest 10 and then goes up in 10s. In photoshop it doesn't round up just increases by 10.

    I think it would be better to be able to choose which mode to use as sometimes I prefer either depending on what I am doing.

    2 votes

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  6. Kerning information in character panel not displaying correctly

    Illustrator 21.1.0 (64 bit)

    Create a text box with some text, set kerning to Auto
    Create another text box with some text, set kerning to Optical.

    Select first text box, the kerning will display as auto but on the drop down menu optical is ticked.

    The drop down menu will always display the last used option as ticked, regardless of what the current selection is set at.

    2 votes

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  7. Printing to PDF = Can't print the illustration. File I/O error has occurred while it's printing

    Adobe Ilustrator CC 2017.1.0 Release

    I have a 93in x 117in artboard which I am trying to print to PDF. I go to File > Print and choose "Adobe PDF" as printer. Illustrator starts saving the file then prompts me to say, "Can't print the illustration. File I/O error has occured while it's printing."

    Please help.

    1 vote

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    2 comments  ·  Print  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

    1 vote

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  9. Zoom in and Zoom Out Through Mouse Wheel does not work

    In previous Adobe PD and Illustrator versions i was using preferences setting to change the zoom with Mouse Wheel, but in this version it is not available.

    15 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. popups

    remove the popups and web links ! this slows down the boot and static illustrator screen

    2 votes

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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  11. High Sierra: "Package" function doesn't work

    Hi everyone. On High Sierra the "Package" function doesn't work properly (Illustrator 21.1.0). The fonts are packed completely, the links sometimes too, but often there are a lot missing links. The document itself is not saved into the packed folder. A message appears, that the packaging couldn't be done.

    1 vote

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  12. release to layers not working

    release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  13. Meta data in SVG file ignored

    Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
    See attached file.

    2 votes

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    Under Review  ·  Dirk Schulze responded

    Hi Alexandre,

    Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.

    Thanks,
    Dirk

  14. SVG files scaling issue

    At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.

    11 votes

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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. reflection tool

    AI 21.1
    create a hollow compound path with two rectangles

    round one of the corners
    make an off-centre reflection with either tool palette or from transform menu
    the inner path gets reflected but the outer path only gets moved to where it is expected
    the 'preview' is correct but when I release the mouse any path having at least one rounded corner gets rotated 90º clockwise

    2 votes

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  16. High Sierra MacOS 10.13 Illustrator and navigation

    When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

    1 vote

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  17. IllustratorSaveOptions in C# .NET is not working anymore as expected

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on…

    3 votes

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  18. Artboard list drops off when saving

    With multiple artboards setup. "Save a copy" to EPS and select "Use Artboards" Select "all".

    EPS's export fine, artboards still in there, but artboard listing drops all but top artboard. If you click around a bit, they re-appear.

    1 vote

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  19. Rendering and performance issue

    Terrible!!! It generate non stop file can not be displayed not enough memory! there is enough memory on my iMac also no other application running at the time! it can not even run a simple vector line ...not even huge! its only 24" x 18''!!!!!

    1 vote

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  20. pen tool game

    https://helpx.adobe.com/uk/illustrator/how-to/pen-tool-game.html

    This game has been a valuable resource for teaching Illustrator. However, the game has been broken now, and Adobe do not seem to care or register the problem.

    The resources you provide to teach and support products are an important part of the package. It does not look good to see such neglect of what was an excellent idea.

    I would even like to see more of these interactive learning experiences, as it is more engaging and useful than most other types such as videos.

    Obviously there is some maintenance of a web game, but it should be easy…

    2 votes

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