8137 results found

1. Missing fonts issue

   It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

   9 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. GPU performance

   GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
   turns colors to a pale tone.

   Using CPU preview turns back the vivid colors but it slows down the performance.

   Any clue how to fix this?

   I'm using the latest update of Mojave and Illustrator v. 23.0.1

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   4 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Slow Mouse & shaking Cursor

   Slow Mouse & shaking Cursor on Canvas.
   Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
   Thx.

   illustrator: v23.0.3
   Mac OSX Mojave: 10.14.4

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   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Fills rendered not accurate compared to edges when using GPU mode

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

   In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

   Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

   I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

   Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

   OS: macOS High Sierra 10.13.6 Build 17G5019
   2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
   64 GB RAM
   NVIDIA GeForce GTX 1080 8191 MB
   GPU Driver Version: 387.10.10.10.40.122
   CUDA Driver Version: 418.105

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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   11 votes

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   13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

5. One column toolbar is not remembered and becomes two columns each launch

   Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

   Step to reproduce:

   1. Reset all settings
   2. Run Illustrator
   3. For example set "Essentials" workspace (now you have one column toolbar)
   4. Open preferences
   5. Uncheck "Show the home screen when no documents are open"
   6. Check "Use Legacy File New Interface"
   7. Restart Illustrator
   8. Now toolbar have two columns (and thats the problem)

   You must reset the workspace every time you open Illustrator to keep one column toolbar

   This error has already been confirmed by the your employee "Dipak Kumar"

   Win 10, Last version Illustrator

   Let me know if you need more info

   Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

   Step to reproduce:

   1. Reset all settings
   2. Run Illustrator
   3. For example set "Essentials" workspace (now you have one column toolbar)
   4. Open preferences
   5. Uncheck "Show the home screen when no documents are open"
   6. Check "Use Legacy File New Interface"
   7. Restart Illustrator
   8. Now toolbar have two columns (and thats the problem)

   You must reset the workspace every time you open Illustrator to keep one column toolbar

   This error has already been confirmed by the your employee "Dipak Kumar"

   Win 10, Last version Illustrator

   … more

   3 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Using Batch... and "Override save/export commands" does not work

   Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

   I have it recorded as an action, and it runs great.

   If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

   After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps leaves me with just an ai-file, and the export as svg and png leaves me with a single file with no file extension. Clearly not supposed to happen - is a fix likely?

   Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

   I have it recorded as an action, and it runs great.

   If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

   After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps… more

   2 votes

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   0 comments  ·  Actions  ·  Delete…  ·  Admin →
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7. Buttons in Properties panel not recording in an action

   When recording an action, there are things in the Properties panel that does not record properly.

   Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.

   Is anyone maintaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
   
   Perhaps learn a little from Photoshop where actions work better (though still limited).

   2 votes

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   1 comment  ·  Actions  ·  Delete…  ·  Admin →
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8. Global colours don't seem to be preserved in freeform gradients

   I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

   Any help would be greatly appreciated.

   Thank you!

   Version of Illustrator is 23.0.3
   Operating system is macOS Sierra Version 10.12.5

   I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

   4 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Option+Drag with Artboard tool to duplicate Artboard copies art twice and drags places in the opposite direction

   When I Option(Alt)+Drag to duplicate an artboard. Illy places another copy of the boards artwork on the opposite side of the original artboard.

   It's happening in Illustrator CC 2019 (23.0.3)
   I'm on a 2017 iMac running:
   MacOS Mojave 10.14.4

   Please see the attached video.

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   1 vote

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. Saving as PDF with no editing capabilities should not allow you to edit

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could spend hours editing content outside the Artboard and then successfully save and close the file, without receiving any warning that you will lose content.
    Solution: I suggest that if a file is saved as a non-editable PDF, that it should provide some type of warning either during post-save editing, or when trying to click a subsequent Save - that the content is not going to be usable.

    Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
    The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
    The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
    So you could… more

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Tilde shows up in text box

    Illustrator CC 23.0.3 Precision 5820 Tower,Intel Xeon W2102
    16 GB RAM, 64 bit, Win 10 Pro

    Working with any text box, the tilde character shows up at insertion point. Even if no typing is happening.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Freeform gradients become uneditable

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If it's not a bug, then this is a feature request for the ability to edit freeform gradients.

    I actually don't know if this is a feature request or a bug report, but I can't edit freeform gradients after I deselect the object with the gradient and then come back to it. When I come back to an object with a freeform gradient, using the gradient tool, the mouse pointer gets a little "no" symbol next to it (Wikipedia says it's called a general prohibition sign) and I can't see, let alone select and edit, any of the stops of the gradient. Is this a bug, or am I supposed to not be able to edit these? If… more

    5 votes

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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13. illustrator 23.0.3 crashes every I use eyedropper tool.

    illustrator 23.0.3
    crashes consistently using eyedropper tool.
    Mac Mojave operating system, ver 10.14.4
    IMAC pro 3.2 ghz processor intel xenon.

    point sample crashes every time
    3 point average crashes almost every time
    5 pt sample crashed after 3rd time using tool.

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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14. Pattern Editing Mode Swatch Width and Height max out at 4000px

    Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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15. Mobile Adobe Draw open in Desktop App (AI) does not work

    Opening in Adobe Desktop Apps does not work in iOS Adobe Draw. There is the option to save as a PSD in cloud files, but NOT to save as an AI. Highly disappointing for tablet integration.

    Also, two finger gestures are slow and interpret commands poorly.

    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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16. Errors or unexpected behavior when GPU Performance features are turned on

    "Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. undo is broken

    Undo is just wonky. I hit Undo, and rather than just stepping back one step, it jumps several actions backward, and the Redo steps can't even get back to where I was. I wish I could provide more info, but it's just jacked, so I can't trace the problem.

    7 votes

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Illustrator is blurry

    Please check the screenshot. meanwhile other than illustrator is every thing is very clear. Please help to fix the issue

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    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. Selection tool automatically nudging object when clicked.

    When (v) or (a) are used and a vector line or object are clicked on with the mouse, the object automatically jumps/nudges right. Multiple clicks produces multiple jumps/nudges.
    The problem will stop for a period of time after reboot but begins again.

    1 vote

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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20. Expanding a Live Paint Object Changes Dimensions

    Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

    There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

    I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

    Thank you.

    P.S. The same happens not only with imported files, but also with Live Paint objects created by native tools.

    Reporting a very frustrating Illustrator bug that has been there since version CS6 at least.

    There is a bug concerning the Live Paint tool. Live Paint objects need to be expanded most of the time to develop them further in Illustrator. However, after expanding, the dimensions of the shapes get distorted and this renders the Live Paint tool completely useless for precise drawings or illustrations.

    I hope something can be done to eradicate this bug as it extensively hinders workflow of many projects that need to be developed with Illustrator.

    Thank you.

    P.S. The same happens not only with imported… more

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    14 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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