7734 results found

1. Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen after scaling).

   Seems to be occurring repeatedly - updated/reinstalled Illustrator 2019, which had received it for a short period, but now it has re-emerged. Driving me mad! Seems to occur more with smart guides and holding the shift key.

   See attached for examples.

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   19 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Freeform gradients color stops were altered after crash

   Running Mac OS High Sierra and Illustrator CC2019.
   While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
   This feature is going to be really useful but you have to make it work better. Not being able to create a swatch for it, not being able to use Recolor Art and now possible recoloring of itself due to a crash makes me cautious to use it right now.

   Running Mac OS High Sierra and Illustrator CC2019.
   While editing one shape with a freeform gradient, Illustrator crashed. Document had been saved prior to the edits. When opening the recovered file, all objects using that freeform gradient had all their color stops altered. Instead of dark brown, med brown and yellow, color stops were changed to use Registration, an unnamed brown and an unnamed pale color. None of those colors matched what had been used prior to the crash. Had to manually go back and redo the freeform gradient.
   This feature is going to be really useful but you have… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Cursor disapears when against text frame

   Cursor can not be seen when at the beginning of a sentence as it blends in with text box. Please make text cursor larger/wider.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Default Black

   My default black (000000) is registering as a dark grey (1A1818). I have updated the software and tried CMD+drag the "black" and white style in Graphic Styles to the default location in an effort to reset. Nothing is working; every time I need black (which is often) I have to go in and manually change the color to 000000.

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5. File Bloat

   I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to 3.5 MB. Something is clearly wrong in the saving process - I had even done "save as" several times with the same name to prompt the new file to overwirte the old file. It is crazy, like playing leap frog if as I go along to keep a project from getting too big I must constantly copy all work and paste to a new file.

   I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to… more

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6. When open Illustrator 23.0.1 (MAC) none of my menus are available, drop down but can't click on any thing
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. SVG Export Distortion

   I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
   I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
   Additionally, many of the Adobe Stock images, including simple icons, have extra points and require extensive cleaning to achieve a clean SVG export. I would recommend that Adobe stock set requirements for submitted artwork to have clean export SVG feature which is preferred for responsive web development.

   I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
   I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
   Additionally, many of the Adobe… more

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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Increasing the Decimals precision from 2 to higher value should fix this issue. Please try this and update the results.

8. New Project Screen Overflows Window

   When I create a new document in Illustrator (either by clicking "Create New" or by using Ctrl-N), the New Project screen overflows the window so that the document setup bar is cut off. When the window is smaller, the leftmost edge of the bar is visible; when the window is fullscreen, none of the bar is visible. (See attached screenshots.)

   This has been going on for several weeks. I have tried restarting Illustrator and restarting my whole computer, but neither helps.

   I am running Illustrator 22.6 on a Windows 10 laptop.

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9. Problem with Direct Selection tool and scaling
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Most likely it’s because the bounding box got disabled by accident. Please try to toggle it using View > Show Bounding Box command or with a Cmd/Ctrl + Shift + B hotkey (this is the most common way to disable it).

   Comment back if it fixes this for you and especially if it doesn’t.

10. Opacity Mask is acting funky. I paste in place an object. Exit Opacity Mask, and it's gone when I go back.

    Having a bug where I paste in a graphic and neither clipping, nor invert work with my vector object. I then exit the mask to go back to the artboard, and when I go back my art is gone. I've updated all the apps for CC. Thanks.

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11. Replacing symbols only works in properties panel

    Replacing symbols only works in properties panel not in symbols panels for some odd reason

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12. Mad Color (Colour)

    Colours are altered opening older files. The colour (color) settings are completely wrong—the idropper doesn't select properly. I tried to do a screen grab to get a sample from it but all the colours fade. The screen grab brought into illustrator then screen grabbed again fades all the colours again!!!! This doesn't happen if I screen grab anywhere else.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Saving an EPS file hangs Illustrator

    When I save a file to EPS, Illustrator either takes forever to save it or hangs and I have to kill it and restart. Saving to an AI file isn't a problem.

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14. Wrong font preview for RTL languages

    There are a few problems with the new fonts preview in the last version of Illustrator.
    1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
    2. This happens weather the text box is selected or the text itself.
    3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).

    This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
    I'm using a Mac running OS X 10.13.6 High Sierra.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Eli,

    Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)

    Hope This helps.

    Thanks
    Anish Kumar
    Illustrator QE

15. Convert all LIVE text to Outline Before Doc IS opened
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16. Printing Resolution Reset

    Illustrator speichert folgende benutzerdefinierte Druckvorgabe nicht, und setzt sie sogar beim erneuten Öffnen des zuvor gespeicherten Dokumentes zurück.

    Datei > Drucken > Ausgabe > Auflösung

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    0 comments  ·  Print  ·  Edit…  ·  Delete…  ·  Admin →
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17. V23.0.1 Unable to drag artwork from Illustrator to PowerPoint and be able to ungroup the artwork.

    Yesterday I was able to drag and drop my artwork from Illustrator to PowerPoint and ungroup the artwork. Today after I updated my Illustrator software I can't do this. The drag and drop places an uneditable image.

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18. Art work not consolidating to the center window

    Since updating my illustrator for a week or so ago... when I open art work the arrt work does not open and I am unable to consolidate art windows into the main window. Seems like some sort of bug. The only way I can bring open files is by navigating to window > arrange > float all windows. When I drag the window back into the main panel it disapears. The open screen will not go away

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19. Properties Panel Wrong Dimensions

    Properties Panel constantly displaying wrong dimensions for width and height

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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20. stroke

    Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Thanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.

    Thanks
    Anish Kumar
    Illustrator Team