8227 results found

1. Ver 23.03 Adding text deletes new layer

   When I create a new layer, and select the Type tool and create a new character or type element, AI automatically deletes my new layer and adds the text to a locked layer that I previously created.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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2. Type size not working after scaling text with transform/scale

   After selecting a line of type with the selection tool, and then scaling it with right click, transform / scale / 'percentage' , I can then no longer assign different type sizes in pixels or points to the text using the text tool.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Ai 23: Layer control panel, problems with names containing underline characters

   case 1:
   Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
   To reproduce:
   • Create a blank document
   • Create a new text object with the text "texttext"
   • Give the text object the name "namename" in the Layers control panel
   • "File->Save under" as svg, Klick Button OK
   . Klick Button "SVG code ... "
   -> result:
   <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   -> expected result:
   <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   see testAI23.ai, testAI23.svg

   case 2:
   AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
   see attachments: two files saved with AI19, produced just as in case 1 described)
   AI23: Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
   To reproduce:
   • Open file testAI19.txt (see attachment) with AI23
   • open layer control window
   • look at the text with id="name name"
   • the underline "name_name" is missing

   . open with a text-editor file "testAI.svg.
   . you can see the correct id
   <text id="name_name" transform="matrix(1 0 0 1 97.6812 66.7085)" font-family="'MyriadPro-Regular'" font-size="12px">text_text</text>

   case 1:
   Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
   To reproduce:
   • Create a blank document
   • Create a new text object with the text "texttext"
   • Give the text object the name "namename" in the Layers control panel
   • "File->Save under" as svg, Klick Button OK
   . Klick Button "SVG code ... "
   -> result:
   <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   -> expected result:
   <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   see testAI23.ai, testAI23.svg

   case 2:
   AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
   see attachments: two… more

   1 vote

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   1 comment  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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4. Illustrator slow on Retina display

   Hi,

   Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

   I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

   Does anyone have any idea's on how to solve this?

   I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

   Thanks

   9 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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5. Mouse scrolling

   Mouse wheel scrolling is almost non-responsive.

   Whether I want to scroll up or down, or zoom using the alt key, the mousewheel is almost non-responsive. Only scrolling 1 or 2 frames for every 6-10 mouse wheel scrolls.

   Mouse wheel scroll works fine on Photoshop and Indesign. Only Illustrator presenting this issue

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Image Trace disappears when I click Advanced Options

   Adobe Illustrator CC2018
   Image Trace disappears when I click Advanced Options.
   Need to remedy this asap. tried updating and closing all other apps before starting...

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   6 votes

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   7 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Character/Paragraph panels - lazy and/or incorrect updating

   Illustrator 23.0.3 on Win10

   It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

   I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down by 1pt" relative to the other text in the paragraph.

   Sometimes I can see the correct current values for the text by putting the cursor in the line and moving it around with the arrow keys. The actual current values will briefly display before being replaced with Illustrator's mistaken idea of what values should be displayed.

   See attached video of the Character panel doing the same thing. The cursor is on a line of text that is set in Adobe Caslon at 25pt, but the panel is telling me it's Myriad Pro 12pt. Each time I move the cursor, the correct values are (briefly) displayed before being replaced with the uselessly wrong values. FWIW, the wrong values are the defaults: "[Normal Character Style]" and "[Normal Paragraph Style]" in the Character/Paragraph Styles panels, and if I created a new text box and started typing, yes, I'd get Myriad Pro 12/14.4. But having already typed text and changed its style to something else, I need the panels to show those values.

   It's more than a little irritating.

   Illustrator 23.0.3 on Win10

   It is vitally important to me that the Character and Paragraph panels tell me the truth at all times: an accurate description of the properties in play based on the selected text or the cursor position if nothing is selected.

   I constantly run into the problem where I select a line of text and the 'space before' and 'space after' controls in the Paragraph panel are completely wrong. Clicking the up/down arrows on the controls will change the displayed (wrong) value, and the text will suddenly leap to god-knows-where, rather than the desired "up or down… more

   5 votes

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. export directory

   "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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9. Illustrator doesn't support 'vector-effect' in SVG import

   Illustrator doesn't support 'vector-effect' in SVG import.
   'vector-effect' has 3 values : non-scaling-stroke | none | inherit

   https://jsfiddle.net/api/mdn/
   Please open it any browser and you will see the perfect result (scaling) which is not supporting on any version of Illustrator.

   6 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Embedded images are lost when saving as a PDF

    When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Bezier Curves break on circles when compounding shapes.

    1) Windows 10, Illustrator 23.0.3(64bit)
    2) Experienced a bug while compounding a shape into a circle, this managed to break the Bezier curve. This became an issue with a plot cutter slicing from one point to another in graphics production. The issue can be seen when compounding a shape. After using the pathfinder to minus a shape, two live corner appear in the center of the selection. When pulled the live corners on the circle create angled points.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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12. Fill with overprint set does not align with the path

    Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

    Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

    The file will print with the fill moved.

    Once it is corrected it you can't undo problem without reopening the file that is saved like this.

    My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on. Turning that off also corrects it but almost doing anything corrects it.

    I attached a AI with the problem.

    Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

    Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

    The file will print with the fill moved.

    Once it is corrected it you can't undo problem without reopening the file that is saved like this.

    My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on.… more

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Screen Mode/Application positioning bug

    On Windows 10. Toggling the screen mode does produces UI rendering bugs. But also I am entirely unable to get back to a windowed view, or move the window by any means (either dragging or the menu option behind the logo)

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Zoom Blur gets cut off, no matter how large the padding value is

    At high amounts, the blur effect from zoom blur gets cut off (specifically with text, whether the text is rasterized or not. I haven't tested other shapes). It's related to the "add x amount of space around objects" setting (though no number actually fixes it. It is easy to see when you compare the effect in Illustrator to the effect in Photoshop.

    You guys really need to work on Illustrator's effect system. It's the one thing no other vector app has, but some things don't work or aren't effective because we have less control than we do in Photoshop.

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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15. CC2019 - can't save file -inuse by another application error ID:-54

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

16. Missing fonts issue

    It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

    9 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

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    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Slow Mouse & shaking Cursor

    Slow Mouse & shaking Cursor on Canvas.
    Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
    Thx.

    illustrator: v23.0.3
    Mac OSX Mojave: 10.14.4

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    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Fills rendered not accurate compared to edges when using GPU mode

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

    In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

    Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

    I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

    Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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    11 votes

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

20. One column toolbar is not remembered and becomes two columns each launch

    Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

    Step to reproduce:

    1. Reset all settings
    2. Run Illustrator
    3. For example set "Essentials" workspace (now you have one column toolbar)
    4. Open preferences
    5. Uncheck "Show the home screen when no documents are open"
    6. Check "Use Legacy File New Interface"
    7. Restart Illustrator
    8. Now toolbar have two columns (and thats the problem)

    You must reset the workspace every time you open Illustrator to keep one column toolbar

    This error has already been confirmed by the your employee "Dipak Kumar"

    Win 10, Last version Illustrator

    Let me know if you need more info

    Toolbar does not remember the one column setting if "Show the home screen when no documents are open" is uncheck.

    Step to reproduce:

    1. Reset all settings
    2. Run Illustrator
    3. For example set "Essentials" workspace (now you have one column toolbar)
    4. Open preferences
    5. Uncheck "Show the home screen when no documents are open"
    6. Check "Use Legacy File New Interface"
    7. Restart Illustrator
    8. Now toolbar have two columns (and thats the problem)

    You must reset the workspace every time you open Illustrator to keep one column toolbar

    This error has already been confirmed by the your employee "Dipak Kumar"

    Win 10, Last version Illustrator

    … more

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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