7465 results found

1. Select objects behind with ctrl/cmd click only works on filled objects

   https://helpx.adobe.com/illustrator/using/selecting-objects.html#select_behind_objects

   The option to select objects behind by holding ctrl/cmd and clicking sequentially works when clicking an object's fill, but not its path. As such, it doesn't work if 'Object Selection by Path Only' is enabled in preferences.

   I can't think of a reason it shouldn't work when clicking on a path, so I'm reporting as a bug.

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2. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

   Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

   All files will close without warning, while I am working on them.

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3. Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload

   Character Style Options won't save font size as (for example) "4.8", reverts to "4" on file reload

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4. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

   I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

   However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

   Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in the output.

   I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

   However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

   Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in… more

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5. Bounding Box gets bloated after applying Reflect

   When ever i use reflect on a linked file something get added. Pls refer to video.

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6. SVG File not found but will open in inkscape in windows 10 cc 2017

   SVG File not found but will open in inkscape in windows 10 cc 2017
   help

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. 'Send to current layer' command is disabled when art across several layers is selected

   I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

   See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

   I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer' — and it does not work.

   Don't force me to cut and paste! I have a lot of raster art and each cut moves this behemoth into the clipboard, which takes minutes.

   Sorry, I'm upset. Just fix this one command. And everything else.

   I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

   See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

   I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer'… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

8. Preferences NOT saving

   Not an idea - It's a BUG -
   I change my Preference > Units > General to Inches.
   Once I quite and reopen they are Points again.

   12 votes

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   8 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Selector tool glitch — element selected and deselected at once

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

   Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

   It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Offset Path Bug

    OS: Windows 10
    Illustrator CC 2018 Build 22.1 (64-bit)
    When working with Outlined Letters 9 times out of 10 it works.
    However 1:10 when I do Object > Path > Offset Path - one of the Anchor Points does not move. When this happens it always seems to occur within the plug of the letter and it appears to be an Anchor point that would have been straight down from its original position.

    In the Attached Image I show the original Path and Offset Path as outlines and the Anchor Points are illustrated by Cyan Circles.

    Thank you!

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Bryan, as per the comment, please share the test file and provide the clear reproducible steps so the team can try to replicate this on their side.

11. can't copy text of typeface name from character panel

    selecting a typeface's name in the character panel and copying it gives you "Myriad Pro" when pasting.

    This is not a consistent bug. Sometimes when trying to re-create it actually pastes the test of the right typeface you are trying to copy.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. svgz file got an error in brouser

    Hi,
    I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
    I recently got an error when I save svgz files. It is about a missing line code.
    In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
    In the last image are setting whit which file work, but it ia to big.
    Until a few days ago I had no problem, now every file I save has this error. Please help me! :)

    Hi,
    I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
    I recently got an error when I save svgz files. It is about a missing line code.
    In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
    In the last image are setting whit which file work, but it ia to big.
    Until a few days ago I had no problem, now every file I save has this error.… more

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13. Opening File with Missing Fonts Crashes because of Missing Fonts Dialog

    When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Paint Brush and Blob Brush Sizing Issues

    There is annoying sizing issues with Paint Brush and Blob Brush.

    1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.

    here is a video for better understanding.
    https://www.youtube.com/watch?v=68CZEh224Lc

    2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it says 3ps stroke weight ).
    the issue is when i resize the brush using [ and ], in the stroke panel it still says it's 1pt stroke weight.

    here is a video for better understanding
    https://www.youtube.com/watch?time_continue=22&v=MJv5K4qk-bM

    3- when i draw with the paint brush tool, in the brush panel it says 3pt but it draws with 1pt, and after resizing it using [ and ], and then edit the brush preset in the brush panel, it resize them.

    here is a video for better understanding
    https://www.youtube.com/watch?v=ETsEvPnWTqk&feature=youtu.be

    and i found a lot of people asking about different issues about the sizing of these tools.

    i believe there are a lot more of bugs related to the paint brush and the blob brush, please take your time to find out all the issues and fix them, thanks.

    i'm using windows operating system, and illustrator cc 2018, but these issues occurs also in older versions.

    There is annoying sizing issues with Paint Brush and Blob Brush.

    1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.

    here is a video for better understanding.
    https://www.youtube.com/watch?v=68CZEh224Lc

    2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it… more

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15. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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    Request to Contact Support  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Missing functionality when using external displays

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file is attached.

    When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

    I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

    Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

    My specific system configuration file… more

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17. 'Edit SVG Filter' quote bug

    The 'Edit SVG Filter' window text entry auto-replaces " with “ , invalidating the markup.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Started  ·  Dirk Schulze responded

    Hello Isa,

    We can confirm the issue and are sorry that you experience it. We are working on a fix for this issue.

    Thanks for reporting the issue.

    Dirk

18. Visible Text unable to be edited.

    While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is difficult to find the root cause without seeing the Illustrator file. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. After lanching ilustrator the start menu is blank without the crative cload appearing

    This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please go to Preferences > General… and check "Use Legacy "File New " Interface"

20. Font problem

    every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please update your operating system. The issue that you are seeing is a GPU rendering issue discussed here : https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit

    This was fixed in 10.13.4