Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8137 results found
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No display of document when opened in ADOBE.
Document does not display when I scan to computer and then open it. However, when I've attached to an email, I can open and view it. I have a Lenovo, so its not just a MAC issue
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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AI 2019 is not using Intel UHD 630 for HW acceleration
We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often…
2 votes -
On windows, illustrator freeze when launching the app.
When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.2 votes -
Color Gray printing as brown when saving from Illustrator CC v23.0.2 to CS4
MacOS Mojave v10.14.4 & Illustrator CC v23.0.2
When saving a file from Illustrator CC v23.0.2 to CS4 the gray colors print as brown but if I save the file as the current Illustrator CC v23.0.2 it prints as gray as it should. It is a CMYK document with only K values. Discovered this from printing an older document created 08/2019 then printing the new document. The old document was also saved from the version at that date to CS4 but the new document saving to CS4 printed as brown not gray.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Rasterize - Preserve Spot Color Bug
When rastering complex designs for print output, the default is "preserve spot color". I rasterize images and print a pdf file for use in rip software. If I leave "preserve spot color" selected I get a pdf file that is blank, if I turn it off and rasterize, I get the correct PDF file. This is new, as I have been doing this for many years now with no issues. I do believe in the past that check box has been left unchecked by default, but remains sticky.
3 votes -
Editing Character Styles Does Not Trigger Content Change
Renaming a character style does not trigger content change.
Thus, the asterisk does not appear above the file name (indicating content change), File/Save or CMD/CTRL-S are ineffective, and if one closes and re-opens the file the old names are still there.
Have not checked Paragraph styles, or styles in other Adobe apps, but assume this bug would present there as well.
3 votes -
Constrain with Shift key not working
I'm trying to move the bottom line of a text box.
I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the Shift key.
I've had this problem with the last few upgrades.
I'm an Adobe Illustrator user for more than 25…
7 votes -
Sentence case deletes first letter of each line.
I use the change case multiple times daily, since I frequently receive text content in all caps. I recently started using Illustrator CC 23.0.2. Anytime I use (specifically) the "sentence case" option it deletes the first letter of each (paragraph) line. It's extremely annoying. I have to open InDesign to do it and change it there, then bring it back into Illustrator.
1 vote -
Welcome screen not opening
The welcome screen spins its wheels and the blue ring. Running windows 10 pro version 1809.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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script cannot be uploaded
Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167
Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.
Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.
2 votes -
When copying/pasting an item(s) the color saturates
BUG! When copying and pasting shapes/images/etc in illustrator the colors over saturate (see my example ) In the example its very clearly over saturating the red and yellow color as well as the images. PLEASE FIX!!!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Stop automatically changing RGB files to grayscale when working with colors
Illustrator takes an RGB file and converts it to grayscale when changing the color of paths. For example- in an RGB file I change a path to red. Illustrator turns the path gray and converts the file to grayscale. I then have to convert the file back to RGB in order for the path to show as red.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator keeps crashing
Illustrator keeps crashing on MacBook Pro
14 votes -
Linked image file cannot be deselected
I have an infuriating problem with selected linked files that's been going on for years now.
If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.
Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.
…
1 vote -
Font style descriptor repeated in the Font's name
I just created and exported a new font using Glyphs app.
While I was testing it, I realize how the style descriptor "Regular" appeared in the name as well.
Tried to fix this with Glyphs support as long as I discovered it's this way only on Illustrator.
No repetition on Photoshop or other non-Adobe apps.
Problem goes away if I have 2 or more styles, but other single-styled fonts (like Impact) don't have this repetition.
Might be a bug?1 vote -
SVG import misses a lot of ID's
In 2017 Illustrator import of SVG was ok, all the G tag ID's where converter to names of the the group. PERFECT! But now it is going wrong it is converted for some id's ok but most are converted to <Group> instead of the ID what is going wrong here!
Please solve this ASAP
1 vote -
Expanding strokes leads to a different result when exporting artwork
Illustrators’ exported image (JPG/PNG tested) is different with when you expand strokes and unit them then export.
1 vote -
CMYK Colors change by themselves randomly
Watch as I simply keep trying to specify a color in a CMYK document. Simply changing the hex code, then deselecting the element, then double click the fill box to open the color, and sometimes it stays, sometimes it changes. I change it, it changes again. I need this to work 100% I can't have colors randomly changing on me after I specify them. I can also trace similar color problems back since v6 or so - had many color inconsistencies between illustrator versions, this constant color shift battle has to be fixed
Mac 10.13.6
Illustrator CC 23.0.27 votes -
"Twist" effect doesn't work on horizontal or vertical lines
I'm trying to to "twist" a single line () using the Effects panel, but the line only shows twisting when the effect is applied and then rotated diagonally.
1 vote -
Extreme performance issues (AKA the dreaded color wheel) when trying to type in AI 23.0.2.
I get the color wheel with anything text-related. From basic typing to simply deleting a letter or space. Haven't found any way around the issue. I design a ton of infographics and this is seriously adding unnecessary time to my projects.
Here's my system info
2 votes
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