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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7925 results found

  1. Not Responding Issues

    What is wrong with Illustrator today? As I am working on an infographic, every time I do something the program with stop responding/"not responding" for 3-10 seconds. It is extremely difficult to work like this.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  2. Estoy teniendo problemas con la versión 28.6

    Estoy teniendo problemas con la versión 28.6 ¿Porqué? Siempre que se actualiza mi PC o se actualiza illustrator a alguna versión ¡FALLA!

    2 votes
    1 comment  ·  Launch  ·  Admin →
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  3. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes
    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  4. Can’t select an object under a locked object

    I'd like to be able to work on an area that is under a locked layer.
    Currently I can't select anything that is under it. Selection tools just want to select the object on top that it ain't allowed to select... Can't it ignore it? It is locked.

    Maybe there is a paramaeter somewhere about it, but I didn't find it so far.

    Example of use : You have a reference image/object that you put on top with multiply or darken mode and some transparency.
    You could say put it under your working layer and ask you working layer to…

    8 votes
    13 comments  ·  Selection  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This most probably happens because of the 'Select and Unlock objects on canvas' option being enabled in Preferences > Selection & Anchor Display section.

    It allows to 'select' and unlock all or chosen objects directly on canvas. If you wish to have this option split into two — one for unlock widgets and one for having an ability to 'select' locked objects — please upvote a corresponding feature request here: http://illustrator.uservoice.com/forums/333657/suggestions/48753221

  5. Importing a PDF with only Spot RGB Colors inside treats the document as CMYK

    I am exporting PDFs from an RGB file using 'Export for screens’ with a PDF Preset that converts to sRGB.
    Any artboard that contains a ‘process’ RGB color (white, in my case) comes out as an RGB PDF file.
    Any artboard that only contains Spot RGB colored elements is seen as a CMYK file when opened in Illustrator or imported in InDesign (which is my goal).

    My example file will export nicely until I hide the background layer to make my PDF transparent. Then the one with the (previously) white background becomes CMYK.

    4 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Fonts not loading Illustrator 24 v28.6

    Running Windows 10, Illustrator 24 v 28.6
    I have been trying to upload fonts today... all day on 7 fonts! I have uploaded, installed, removed, updated, rebooted, and reinstalled and rebooted again trying to get the fonts to load.
    Of the 7 fonts I needed to install, 6 have uploaded properly. The final one, Bebas, has refused to be recognized. See attached photos. It shows that it is uploaded, installed and even gives an error showing there are duplicates, but the installed font will not open in illustrator 24 v28.6
    Help please!

    3 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. All Adobe apps hang on launch

    Adobe Illustrator, Photoshop, InDesign are not opening.. its hanging when i start software. pls fix it. It suddenly happened.
    I am not able to work my files since past 3 days.. I tried uninstall & install, but still same. Pls fix asap.

    2 votes
    1 comment  ·  Launch  ·  Admin →
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  8. 鼠标按住路径illustrator无响应，松开鼠标就好了

    鼠标按住路径（任何路径）illustrator无响应，松开鼠标就好了。
    如视频：

    2 votes
    3 comments  ·  Other...  ·  Admin →
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  9. Flickering Pasteboard with GPU Preview

    This is an ongoing, intermittent issue with Illustrator on Mac. It predates the M-series chips in my memory. The issue is that when the GPU preview is on the pasteboard starts to flicker (see attached). This is not tied to a specific action or effect in my experience, but happens randomly. Suggestions are to turn off GPU preview (not terribly helpful) or turn it off/on which sometimes works, or restart which sometimes works. Can you PLEASE figure out why this happens (has been happening for years!) and fix it.

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Modal panels for Free Transform tool, Dimension tool, Smooth, and Recolor pseudo-panel get hidden under other floating panels

    Free Transform Tool and Dimension Tool have several modes presented in small floating modal panels and appear only when the tool is picked.

    However, their z-order makes them hide under other floating panels, making it hard to find these pseudo-panels if a user choose to have real panels floating in the spot.

    It’s easy to locate them by hitting Tab, since they doesn’t get hidden like actual panels and toolbars, but you have to know the trick.

    I think their order should be above and not below.

    11 votes
    3 comments  ·  User Interface  ·  Admin →
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  11. Text Input Fields Displaying as Broken Text

    Sonoma 14.5 running on MacBook M1 Pro.

    All input fields are now ????????? every time I select them edit values. All keystrokes turn into ?.

    The only third party apps I use are rectangle and scroll reverser. Problem persists after closing the apps. Running the same version of Illustrator on an M2 MBP at work with no issue.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  12. Entering a new value for width or height in Properties Panel sometimes add the value to the old one instead of replacing it

    If I enter a new value for either W or H in Properties then it will take that new value and add it to the initial one.

    I did not provide any input for a additive value. It does not happen every time but here and there an instance like that will occur.

    Say the shape is 1024px by 1024px and I wanted to make it 2048px by 1024px.
    Ai will then sometimes make it 3072px by 3072px.
    Other times it will just scale the shape up to fill the entire workable space in Ai.

    1 vote
    0 comments  ·  Properties Panel  ·  Admin →
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  13. Generated Pattern Glitch in 28.6

    In the newest release of Adobe Illustrator (28.6), when I use the generated pattern feature, the pattern does not match up along the edges (does not create a seamless pattern). When I switch back to the previous version, I do not have this issue.

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  14. データのクラッシュ

    作業をしていると突然ソフトが落ちます。ほぼ毎日クラッシュが発生している状況で、こまめに保存して対応しております。
    復元を行なってもほとんど復元されないため全く作業が進みません。macのデータ容量に関しても全く問題はなく、イラストレーターで開いているファイルが１つの時でもクラッシュが発生します。作業中において特定のアクションでクラッシュするわけではなく様々な場面で急に落ちます。
    原因がわからないため非常に困っています。

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  15. Blob brush not reverting from Brush using keyboard shortcut

    When switching between custom keyboard shortcuts from the Brush to the Blob Brush, the shape stays the same and doesn't respond to tablet pen pressure sensitivity.

    Windows 11 running Ai 24

    1 vote
    1 comment  ·  Brushes  ·  Admin →
    How important is this to you?

  16. Isolated group bar covers contextual task bar

    Isolated group bar covers the contextual task bar if the bar is at the top of the window.

    2 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Smooth Tool Interferes with Touch Ring Zoom Function on Wacom Tablet

    The Smooth tool pop up conflicts with the touch ring on a Wacom tablet. I have the touch ring set to zoom and when using a brush, the Smooth tool annoyingly pops up every time a zoom in or out using the touch ring. Cant find a way to disable it. HELP!

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  18. リピートパターン

    リピートパターンは回転出来るが、大きさ調整が回転先と同期していない為、形状がおかしくなって居る。

    1 vote
    1 comment  ·  Repeats  ·  Admin →
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  19. 縦横比

    Mac OS:14.5
    Ai ver:28.6

    線があるオブジェクトを
    縦横比を固定にしてプロパティパネルやツールバーに数値を入れて変形すると、
    縦横比が崩れる（塗りだけの時は崩れない）
    正方形と正円で確認

    追記）SHIFTを押しながらバウンディングボックスで変形させても縦横比が崩れます

    1 vote
    2 comments  ·  Properties Panel  ·  Admin →
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  20. 塗りつぶしまたは調節レイヤーについて

    調べてみると、レイヤーの下側に表示されるとのことですが見当たりません。他の場所に表示されるのであればその場所を知りたいです。尚、現在Windowsを使用しており【パネルオプション】の”レイヤーのみを表示”のチェックは外れています。

    1 vote
    1 comment  ·  Layers  ·  Admin →
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