7471 results found

1. Text import option error

   Unable to open Ai file. It shows Text import error. Please advice how to fix

   18 votes

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   14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Stylize shows only one effect

   Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

   1 vote

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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3. Sizes and coordinates get distorted in SVG export

   Adobe Illustrator CC on Mac OS
   I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
   I used the "Export as..." function with Decimals set to 2.

   2 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

4. Deleting segment of path for 'Type on path' and than undoing it gives wrong result

   I have type on path.
   I delete one segment of the path, and text is now overflowing.
   I undo deletion, path got restored, but text does not — it is still trimmed, and I have to NOTICE this and drag end marker back.
   'Undo' must restore previous state fully.

   10 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Freeze screen

   Sometimes the text boxes freeze and seem like I can't edit but actually are editable, is just I can't see exactly what I am doing.
   The other thing, and is a major issue, is that the outline mode is not visible, apparently, I can activate it but there nothing changes on my screen besides the option that shows that the mode is active.

   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Point type won't select with indents

   Point type can't be selected and moved at anchor point when left or right indents are applied.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Selection of multiple text objects - changing font not working

   We can no longer change the font of multiple text objects at once.
   When multiple text objects are selected, Ai thinks this is a 'mixed selection' and does not come up with the typeface selector. Slowing down my work incredibly.

   6 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Issues with changing tint by typing in % value and hitting Return key

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6

   As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

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   4 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Unable to assign CMD+Z to Undo tool

   I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for some reason it will not allow me to apply a shortcut with a "z" to "undo" or any other tool. I can apply another letter to the undo tool, but not "z". For the sake of continuity across all programs and habit of cmd+z for undo on nearly every program ever, I'd like to keep it as a z.

   Oddly enough, this only happened to Illustrator. My other Adobe CC products are fine.

   I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for… more

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   2 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Missing Font On Documents That Were Just Open

    I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

    I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

    When I scroll through the system fonts I can find and replace them but I have about 1200 fonts on my pc so it is really time consuming. Can you tell me why this is happening? (just trying to type the name of the font into that only catches the first letter so i still have to go through all of the A fonts to find Arial)

    Tried to close and reopen document without saving, same issue but font dropped out in even more locations.

    I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

    I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

    When I… more

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Font size dropdown not displaying list of default font sizes when clicked

    1. Illustrator version 22.0.1 (latest release)
    2. Issue occurs when changing font parameters
    3. Expected the font size dropdown to appear upon click
    4. Clicking on the font size drop down arrow does not display the list of font sizes as it is meant to.
    2 votes

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12. No fill no stroke rectangle in Illustrator CC 2018 on a PC has an appearance on it and it shouldn't

    When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't duplicate the issue on the Mac so I think this might be a PC only issue?

    When you try to make and use a no fill no stroke rectangle (in Illustrator CC 2018 on a PC) and attempt to use it to define a pattern piece or a brush (so you can create an overlap) the rectangle doesn't work! If you select it and, from the Appearance panel flyout menu, Reduce to basic appearance then it works. So, clearly some appearance is on the shape which isn't visible but which is causing it to fail. This happens on both my PCs and one of my student's PCs (they originally drew my attention to this). I can't… more

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. Pen tool glitch

    When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
    Pen tool absolutely impossible to use.

    This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1

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    3 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Mandakh and everybody else that have this issue, is this still a problem for you?
    The screenshots are not there in the report you made/voted for.

14. Several Illustrator 22.0.1 Issues with High Sierra Update

    The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has been modified outside of Illustrator. I am the only person with access to the file, not on any network of any sort.

    Gosh, I hope you can adjust for these issues Adobe! Perhaps it was my bad to update the OS. Sorry to give such a laundry list, but this is affecting my work :(

    The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has… more

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Illustrator crashes when adding an art board

    Illustrator crashes when adding an art board

    3 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

16. Mac Illustrator CC2018 cannot key in % of Cyan as the tint % of the Swatch

    When create a swatch e.g. 20C 80M 0Y 0K,

    I cannot key in 20 (%) as the tint of that swatch.

    Even use my magic mouse scroll one digit to one digit, next to 19 is 21.

    No digit 20.

    https://forums.adobe.com/message/10125085#

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    81 votes

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    21 comments  ·  Snapping  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone, thanks for your comments. Re-opening it based on the feedback.

18. Illustrator CS5 Shuts down every time I push save

    How do I fix this? I can't save anything anymore. It use to work fine.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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19. Symbols and CC Libraries

    So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. Illustrator Crashes using wacom

    While using wacom Illustrator CC 2018 crashes on my mac randomly.

    1 vote

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team