7468 results found

1. Charts can't be transformed, scaled or aligned due to boundnig box bug.

   Can't transform, align, scale charts. Bounding box is broken.

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   10 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Font Drop Down List - HUGE

   My font drop-down list in Illustrator huge. I can scroll through the list and select a font, but if I search for a font my list gets cut-off and I can't scroll or arrow down past where it gets cut off. I'm on the most recent and updated version of Illustrator, I've restarted my computer, and uninstalled and re-installed Illustrator. This is only happening in Illustrator. It's been a couple of days that I've noticed this bug. I'm working on a PC. I'm working on a company computer and a company licensed version of Adobe CC.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Illustrator crashing repeatedly

   Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

   Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

   Every time the programs crashes it leaves [random string].tmp files in the original files location.

   I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps - this made the problem worse (see second paragraph).

   This is crippling our workflow (particularly when combined with serious issues InDesign since update - to be posted on InDesign forum).

   Running Creative Cloud 4.4.0.294 with Illustrator 22.0.1
   on MacOS High Sierra version 10.13.1
   with 4GHz Intel Core i7 processor
   32 GB 1600MHz DDR3 Memory
   with an AMD Radeon R9 M295X 4GB graphic card.

   Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

   Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

   Every time the programs crashes it leaves [random string].tmp files in the original files location.

   I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -… more

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Random path shown at 315° angle on closed object

   Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
   I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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5. Switching between color libraries

   When I am trying to switch between my different color libraries, it will not allow me to switch.

   I click and drag down to the library I want to switch to and nothing happens.

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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6. Illustrator has crashed twice in the past hour (and multiple times today)

   I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!

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   2 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket as we are not able to reproduce this on AI version 22.1.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

7. user interface PPI mixed, wrong, "new" dialog unusable

   see attached picture
   this used to happen more intermittently but recently it's happening every time. creating new items is completely broken.
   different panels appear at 100% scale, while others appear at 200% scale it seems.

   affects the actual menus and the common open/save file dialog sometimes

   when I restart illustrator, restart the machine, or dock/undock monitors it changes in seemingly unpredictable ways

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. The file "Untitled" is an unknown format and cannot be opened

   I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
   "The file "Untitled" is an unknown format and cannot be opened"

   I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened

   Thank you! (please help! I am losing my mind! :) )

   2 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Preferences reset to default... EVERY time I open Illustrator

   Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
   Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
   I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
   Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched in any update.
   This is the buggiest version of Adobe software (Illustrator and InDesign) I've ever seen. I've been using ALL the core Adobe apps since their initial release (1980's, 1990's).

   Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
   Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
   I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
   Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched… more

   15 votes

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   25 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issues seems to happen again in 28.0 and 28.1

   The team is now aware of the bug.

   Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.

10. Bug: Object Coordinates Not Aligning with Page

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the same errors occur is attached.

    Illustrator Version: 22.0.1 64-bit Windows 10

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the… more

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11. Bizarre Issues with Fonts and Rendering; Creative Cloud

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now with fonts and rendering, in the video in this sample file:
    - I select two separate text boxes using Arial, and reduce the size. I’m unable to select the resized text boxes. I can select if I click and drag over them, but not if I clicked directly on them, however I’m still unable to move them. The Undo doesn’t work properly.

    • I select two separate text boxes using Neris, and enlarge the size. I’m unable to select the resized text boxes. I can select if I click and drag over them, but not if I clicked directly on them, however I’m still unable to move them. The Undo doesn’t work properly.
      Rendering onscreen starts to do weird things.

    • I select one separate text box to change from Arial italic to Times New Roman. For some odd reason, the size changes from 15.54pt to 12pt. The Undo doesn’t work properly.

    • I select two separate text boxes to change from Arial italic to Times New Roman. Again, the size changes from 15.54pt to 12pt. The Undo doesn’t work properly.

    • When I get to the end of the Undo, for some reason all text boxes are selected. Some change size, some don’t. I go to Undo, and seems to work.

    • I select two separate text boxes to change from Times New Roman regular to italic. When I do an Undo, things start disappearing and so on.

    It’s just so bizarre. It’s so random but these errors keep occurring. About 3 months ago I changed over from CS5 to CC 2018. Sorry to say, but CC 2018 programs have been so unstable.

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now… more

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12. Convert to shape tool

    When using the convert to shape tool / ellipse:

    Select circle imported from PDF that has 100's of points around perimeter. Use convert to shape, ellipse option. If I set the tool to "relative", and the value to zero "0", then the converted shape should match the original. Instead, the shape is larger, because it is using the size of the box inscribed in the circle instead of the diameter (or width and height). Please fix this.

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    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. New version randomly and continually changing position of endpoints

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing Bronco, Arabian, and Palomino cul-de-sacs were created in Illustrator before the Creative Cloud's last update to stop before they encroached on the streets' labels. Note, however, the myriad cul-de-sacs to the right of these remain as they were intended.)

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing… more

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14. Pattern Brush Problem with Expand Appearance

    I want to paint a topographic card (map) with complex Strokes for the streets and rivers and so on.

    After creating different Pattern Brushes i would create a solid line for export to an other program.

    After choosing the Stroke with an used Pattern Brush i would "expand appearance" for getting a clean version without strokes.
    The Result is a lot of segmented curves and destroyed formes.

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    2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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15. The interface doesn't appear

    When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

    Intel Core i3-5005U CPU @ 2.00 GHz
    4Gb ram
    64bits system

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    9 votes

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. rotate tool

    The rotate tool's anchor point won't stay were I place it when I go to the dialogue box to rotate in degrees.

    I updated my Mac OS yesterday and since the update this tool hasn't worked.
    I have the latest version of Illustartor 22.0.1.

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    10 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Misalignment in control panel for symbols

    See image attached.
    Here and everywhere baselines in control panel captions must match.

    13 votes

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18. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    18 votes

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Stylize shows only one effect

    Why can't I access all of the effect options? Only "Glowing Edges" is in the drop down.

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20. Sizes and coordinates get distorted in SVG export

    Adobe Illustrator CC on Mac OS
    I composed a graphic in Illustrator to use as a SVG Sprite in CSS. To make sure all my sprites render sharply I aligned my vectors to full pixel coordinates and sizes. Unfortunately those same coordinates end up on some slightly odd positions in the source of the exported SVG.
    I used the "Export as..." function with Decimals set to 2.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team