8139 results found

1. When using pathfinder crop my system locks up and has to be closed down.

   I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  Raghuveer responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

2. Applying a new graphic style duplicates paths into hidden groups when exported into SVG

   This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.

   I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

3. Importing Multiple Page PDF

   When importing multiple page PDFs the sizing changes when you embed to work on the files. It is a small change but a change nonetheless. i.e. my 1.4" became 1.5". Something that you will not notice until it's too late. Importing single pages has no problems.

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. kAIXMLNameChangedNotifier behaviour change

   The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.

   My notifier is created like so :
   error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);

   It is correctly triggered on the renaming of an art element. This then calls the following code :

   ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
   {
   ASErr error = kNoErr;
   fprintf(stderr,"ArtSelectionRenamedNotifier\n");
   //First get the AiArtHandle
   AIPluginGroupMessage myMessage = (AIPluginGroupMessage*)message;
   fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
   //The relabelled art
   AIArtHandle relabelledArt = myMessage->preEditArt;
   fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
   //Verify it has a UID
   ai::UnicodeString relabelledArtUUID;
   //The artUIDName will be empty if not yet made
   if (relabelledArt)
   {
   error = sAIUIDUtils->GetArtUIDName(relabelledArt, relabelledArtUUID);
   }
   fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] UUID[%s]\n",relabelledArt,relabelledArtUUID.asUTF8().cstr());

   The above code works perfectly in 2017, 2015 and 2015.3 :
   ArtSelectionRenamedNotifier
   ArtSelectionRenamedNotifier msg type[AI XML Name Changed Notifier]
   ArtSelectionRenamedNotifier msg preEditArt[0x157287b80] is valid Art?[YES]
   ArtSelectionRenamedNotifier msg preEditArt[0x157287b80] UUID[Green]

   Then in 2018 and (22.0 and 22.1) :
   ArtSelectionRenamedNotifier
   ArtSelectionRenamedNotifier msg type[AI XML Name Changed Notifier]
   ArtSelectionRenamedNotifier msg preEditArt[0x10003e501] is valid Art?[NO]
   Segmentation fault

   The seg fault occurs inside the GetArtUIDName, no doubt as the art in invalid.

   If this is intentional behaviour, can it be detailed how to get the arthandle that has changed?

   Kind Regards,
   R

   The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.

   My notifier is created like so :
   error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);

   It is correctly triggered on the renaming of an art element. This then calls the following code :

   ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
   {
   ASErr error = kNoErr;
   fprintf(stderr,"ArtSelectionRenamedNotifier\n");
   //First get the AiArtHandle
   AIPluginGroupMessage myMessage = (AIPluginGroupMessage*)message;
   fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
   //The relabelled art
   AIArtHandle relabelledArt = myMessage->preEditArt;
   fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
   //Verify it has a UID
   ai::UnicodeString relabelledArtUUID;
   //The artUIDName will be empty if not yet made
   if (relabelledArt)
   {
   error =… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Clipping Mask

   Every time i try to create a clipping mask, it says in order to create a clipping mask i have to have more then one object in the clipping which i do but it still doesn't work.

   •  

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Slow Type Performance

   I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out all of my nonessential fonts already, restarted my machine, and the problem still persists. I'm not seeing performance issues in any of my other programs. I tried closing all documents and pasting the text onto a new doc all by itself and still get the same thing. This is seriously leaving me hamstrung on a time sensitive project.

   I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out… more

   20 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. crashing, will not open at all

   Cannot get illustrator to open. Latest version.

   Crash report attached

   • 

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Launch  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   I do have one suggestion – please reset preferences and try again. Found the following in your crash report.

   terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
   abort() called

8. Rotation tool doesn't stick while I try to change the anchor point

   Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

9. Intuos Pen & Touch - Pinch zoom doesnt work anymore

   Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Link and Resolution

    lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image i link is automatic turn to low resolution image again... i am looking for answer or solution for this problem. Thanks

    lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Gray artifact appears when I move the tool

    Gray artifact appears when I move the tool

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. PDF gets saved and viewed as 'This is an Adobe Illustrator file that was saved without PDF content'

    As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????

    •  

    • 

    • 

    •  

    34 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    51 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If you get a PDF exported that gets viewed as 'This is an Adobe Illustrator file that was saved without PDF content' stamped messages, please send these to sharewithai@adobe.com and tell exactly what method you used to create it (Save Aa, Export As, Asset Export), with what parameters specifically.

13. Adobe Illustrator CC 2017 and Roland Cutstudio Plug-In Issue

    Hi all,

    I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

    I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

    Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

    This error message only appears on the Windows 7 PC, I can confirm drivers are working as I was able to initiate a test print page.

    On the Mac, a similar thing happens but NO error message appears. I can't see the cutter in the printer list and I'm unable to locate a driver for the cutter.

    The cutter is a Roland CAMM1-Pro GX-500.

    I have tried reinstalling the plug-in via Adobe Cloud only and it still fails.

    I can confirm that in CS6 and CC 2015, there is no problem with the plug-in but we must use 2017 moving forward.

    Any ideas would be appreciated.

    Thanks.

    Hi all,

    I'm having great difficulties with Adobe Illustrator CC 2017 and using the Roland Cutstudio Plug-In on both Windows 7 64-bit and Mac OS Sierra 10.13.2.

    I have tried to install it both with the Adobe Creative Cloud HTML and also with Anistasy's Extension Manager. While the extension does appear, when I click on Print to Output I receive this message:

    Cutstudio is not found. If cutstudio is not installed, please install it. If cutstudio has never run, please run it. Then restart Adobe Illustrator.

    This error message only appears on the Windows 7 PC, I can confirm drivers… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Print  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please contact Cutstudio support and check for compatibility with Illustrator version. Additionally, CC 2017 was not supported on 10.13 and we have fixed lot of compatibility issues with CC 2018

14. Scale tool isn't working

    20 year user. Been patient through many updates always re-finding my way. This one really disrupted my everyday use. Sorry it's a swing and a miss.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    7 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. CC2018

    1. Illustrator CC2018
    2. Editing existing type.
    3. The ability to actually see what I'm typing.
    4. Almost always there is no text refresh when editing text. You have to drag the text or otherwise alter it so that Illustrator is forced to refresh so you can see changes you make.

    I'm using a new iMac Pro High Sierra. Please fix the bug!

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Image Trace Streaks

    I keep getting streaks in images traced in illustrator.

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Battery impact when Illustrator simply open in background

    Simply leaving Illustrator 22.0.1 open in the background, even while not actively using it, causes my MacBook Pro (MacOS High Sierra, 10.13.4) to run hot and drains the battery quickly, about 1% per minute. This limits my ability to use Illustrator without having my computer plugged in. This is easily demonstrated/replicated by having no other applications open. There should be zero CPU usage when Illustrator is simply open in the background and not in use.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Stroke weight reverts to previous scale when embedding after rotating a graphic.

    AI CC 22.1

    I had an linked .pdf at 10% scale, which I rotated 90 degrees, then scaled up by 1000%, then I embedded the file. The strokes in the artwork reverted back to 10% size. If I repeat the procedure, but do not rotate the file first, then the stoke retains the enlarged size.

    • 

    • 

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Blending Modes BUG in Ai

    1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
    2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
    3. Expected Result: Blending modes should be displayed and printing as applied.
    4. Actual Result: Blending modes are altering the artwork vitally and completely.

    1. Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
    2. The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
    3. Expected… more

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
    We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator