Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8189 results found
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Basic functions not working in Illustrator. Shapes don't have the "smart circles" to resize objects. Working in current version on CC
All of a sudden with a current Mac upgrade Illustrator has gone south. Drawing shapes now doesn't allow for smart reshaping, can't select paths, some files just won't allow ANY changes at all. Working on current CC version, 2018
1 vote -
Illustrator 21.1 slows down
After using Illustrator 21.1 for a period of time - usually over 20 minutes - the software becomes increasingly slow, laggy, unresponsive. Quitting and restarting Illustrator fixes this, but it then happens again. And again.
I have tried using fresh preferences: it makes no difference.
PC system is Intel i5-7600K @ 3.80GHz, 16GB RAM, nVidia GTX 1050Ti, up-to-date drivers, up-to-date Windows 10.4 votes -
Tools all become 'locked' requiring reboot (of Illustrator, not OS)
Windows 10, March 2018 Illustrator (latest).
This has happened maybe five or six times now, I think only since the latest update, apparently random occurrence (or I can't spot a common theme). Working on an unlocked layer, all drawing tools get a 'not available' symbol next to them. Can select objects in the layers panel but nowhere else. The only fix is to restart Illustrator - just closing and reopening the document (or indeed another document) does not unlock the tools.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Registered trademark glyph gets randomly swapped to its alternate in text with Gotham Medium font applied when navigating the document
Weird Glyph problem going on. Basically we have registered "R"s on our artworks, and on some occasions the glyph is applying superscript to the superscript "R" making it half the size it should be. Font is Gotham Medium using CC 2018 macOS High Sierra, Suitcase Fusion. Even weird that its changing when I scroll around the artwork to the smaller "R"? any ideas as I'm lost. This was happening also in CC 2017
1 vote -
my ancor point tool cant make line smooth near edges
My ancor point tool can't make smooth line near edges. Can someone help me?
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator version 22.1 keeps crashing my computer.
Illustrator 22.1 (64 bit)
Windows 7Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.
Virtually unusable as it is currently running.
Problem does not happen with either Photoshop or InDesign on this pc.
9 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Type object selection by path does not work at all while Snap to Grid is enabled
Type object selection by path does not work at all while Snap to Grid is enabled.
It's been this way for years... guess I've finally had enough.
3 votes -
Rendering Issue When Not Using Application Frame
When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.
2 votes -
corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
2 votes -
Linked Files
When placing a linked file, it only shows the first artboard no matter which one I select.
1 vote -
When corner radius is set to 0px, it reverses to 3px
I have a rectangle, with 3px rounded corners. But when I try to set it to 0px for one specific corner, it is reverted to 3px (not in the input field, only on the look of the rectangle).
1 vote -
Illustrator File Loading Problem
When opening a file Illustrator makes the program window really small then loads the entire file before giving the error message "Not enough room for the document to open" this is extraordinarily inefficient and very embarrassing when sitting with a client, especially seeing as though they are being charged for the time!
1 vote -
Undo Button Goes Back Too Many Steps
Sometimes when Undo is pressed, Illustrator goes back too many steps and multiple operations are undone at once. This happens consistently when editing content inside of clipping masks, and happens occasionally in other contexts. There is no option to redo once this bug occurs.
10 votes -
Screen rendering issue w/ Illustrator CC 22.1
If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.
My specs :
Macbook Pro 15" mid 2014
2,8 Ghz Intel Core i7
16 Gb ram
mac OS 10.11.6
NVIDIA GeForce GT 750M 2048 MBI use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything…
1 vote -
Pen Tool preview disappears
After using Illustrator for a period of time - say, 15-20 minutes - the pen tool preview ("Rubber Band") stops appearing on screen, even though it is still activated in the preferences. Restarting Illustrator restores it, until it disappears again. And over and over again. This happens on multiple PCs, multiple configurations, multiple versions of Illustrator.
2 votes -
no es posible establecer el numero máximo de archivos que se deben abrir
Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.
¿Que debo hacer?
Necesito ayuda!
1 voteplease contact Adobe support
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Panels stuck under menu bar when using two monitors
When Ai is displayed on a secondary monitor, if that second monitor is off and than on again, all panels get moved back to the primary display, some of them being stuck under the Mac OS menu bar — where it becomes impossible to move the panels again. Fixes include choosing a fresh unused workspace, but repeating the sequence damages that workspace. Also workspaces saved while using a second monitor don't honor that layout when selected again.
Please fix! Thank you.1 vote -
White #777777 Being grey ?
White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
color mode RVB1 votePlease use FFFFFF for white
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Fit to selected art bug
System, Mac high Sierra 10.13.4
Adobe release 22.1The program is not making the first choice. If not, I try to choose again.
1 vote -
Inaccurate paths
Good day
Before the big update back in 2017, Illustrator's paths were very accurate in terms of using pathfinder tools and intense zooming in. I'm not sure what the new updates were, but it's frustrating.
Attached are screenshots of what I'm talking about. I punched 2 objects (namely black colour and green colour), using the exact same ellipse that I copied and pasted in front. I used to do this all the time, but with better results. Now it's as if it purposely goes out of the accuracy it once had. I'm zoomed in all the way with these screenshots.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh
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