8209 results found

1. Panels stuck under menu bar when using two monitors

   When Ai is displayed on a secondary monitor, if that second monitor is off and than on again, all panels get moved back to the primary display, some of them being stuck under the Mac OS menu bar — where it becomes impossible to move the panels again. Fixes include choosing a fresh unused workspace, but repeating the sequence damages that workspace. Also workspaces saved while using a second monitor don't honor that layout when selected again.
   Please fix! Thank you.

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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2. White #777777 Being grey ?

   White #777777 being grey ?? capture here : https://cl.ly/2f1O0Q1f1T45
   color mode RVB

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please use FFFFFF for white

3. Fit to selected art bug

   System, Mac high Sierra 10.13.4
   Adobe release 22.1

   The program is not making the first choice. If not, I try to choose again.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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4. Inaccurate paths

   Good day

   Before the big update back in 2017, Illustrator's paths were very accurate in terms of using pathfinder tools and intense zooming in. I'm not sure what the new updates were, but it's frustrating.

   Attached are screenshots of what I'm talking about. I punched 2 objects (namely black colour and green colour), using the exact same ellipse that I copied and pasted in front. I used to do this all the time, but with better results. Now it's as if it purposely goes out of the accuracy it once had. I'm zoomed in all the way with these screenshots.

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   0 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

5. MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB

   After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC

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   11 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. variable

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand which "actual values" are meant and "not captured". The values are fixed and not changed??!?

   CC2018 22.1 64bit

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Looks like the current values in the document that are linked to variable are updated and not captured in new data set. Try capturing new data set and then switch.
   If this doesn’t solve your problem,
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

7. Smart Guide not working properly

   Smart Guide not working properly. Every time AI start up, I have to uncheck the Smart Guide and check again to make it work. Its definitely

   5 votes

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   1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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8. Selection Tolerance for text or drawing is off and very annoying

   Using Mac OS X High Sierra 10.13.4 with Retina 5k display
   Illustrator CC 2018 version 22.1

   Please reference the attached image.
   Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
   Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
   Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

   This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

   And it is even way way way more annoying when selecting text because the text curser adds a new text box over the text which you were trying to select. Extremely annoying when all you want to do is small quick edit and it becomes a game of trial and error to even select the text.

   If this happened once in while (a far part while) then it would be ok and tolerable, but it happens very frequently. I have to zoom in quite a bit (usually from 100% to at least 300%) to get the correct object.

   Zooming in and out frequently to select something correctly is very annoying, specially when you can see that the curser is clearly on the object you want to select .. you click on it and something else next to it is selected instead.

   I tried various setting in the tolerance preference to no avail.

   This did not happen in Illustrator CC 2017.

   Using Mac OS X High Sierra 10.13.4 with Retina 5k display
   Illustrator CC 2018 version 22.1

   Please reference the attached image.
   Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
   Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
   Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.

   This is even more annoying when selecting a point. Click 20 times then give up and zoom in.

   And it is… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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9. Calligraphic Brush, Blob Brush appearance anomalies at small brush sizes (1 pt and above)

   Illustrator 22.1, though this is extant in all versions I'm familiar with (since at least CS5).

   When drawing with a calligraphic brush (and thus also with the blob brush) at small sizes, certain tight curves result in anomalous shapes extending out from the expected area covered by the brush. The screenshot attached is around 15mm across. AI file also attached. Expected result is that the brushed area corresponds to the shape of the calligraphic brush along the whole length of the path.

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   110 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Remaining issues are addressed in Beta build 29.2.0.10, Please try and add a comment.

10. "Save as SVG" exports mojibake-parttern-ID when it contains CJK character

    Illustrator CC 2018 (v22.1) on Windows 7

    When I save the attached document as SVG in any setting, the stripe patterns had gone completely. I checked up the exported SVG file and noticed the pattern ID defines itself correctly, but actual tag id referenced by "xlink:href" attribute is a wrong mojibake-ID.

    And I know this will not happen when use "Export for Screen". It export correctly, but not scriptable. I think it very strange...

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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11. Illustrator loses gradient fills from PDFs, generated in InDesign

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS file.

    Can you fix it on the next update? Or the gradient was too complicated for Illustrator?

    Let us know. Thanks!

    Latest versions of Illustrator, InDesign and Acrobat.
    Latest MacOS Sierra. 8GB RAM.

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS… more

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    25 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

12. I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.

    I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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13. Pasting in front (ctrl+f) places objects outside of the sublayer I am working in.

    When I am working in a document I quite often copy and use ctrl+f to paste a duplicate in the same location so that I can just slide it sideways, negating the need for me to locate the object using both X and Y. In one of the recent updates this function has broken somewhat. It has been a nuisance for a while that it tries to paste in the layer it was copied from, but now it does the complete opposite, even when I am in a layer it always pastes outside, unless I select the layer between every pasting operation, to my annoyance.
    After some fooling around it seems like this is yet another problem that arises when you use any layer hierarchy that isn't completely flat, I couldn't reproduce the bug when using layers at the "root" of the document.
    Why is Illustrator so bad at handling layers in layers? I create fonts using illustrator and my 6000-layer documents would become a complex mess without multi-level layer hierarchies.

    To reiterate; when I am in a layer in a layer, select one or more objects, copy and paste using ctrl+f the pasted objects are placed outside of the layer I am working in, one layer up the layer hierarchy.

    When I am working in a document I quite often copy and use ctrl+f to paste a duplicate in the same location so that I can just slide it sideways, negating the need for me to locate the object using both X and Y. In one of the recent updates this function has broken somewhat. It has been a nuisance for a while that it tries to paste in the layer it was copied from, but now it does the complete opposite, even when I am in a layer it always pastes outside, unless I select the layer between every… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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14. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Dirk Schulze responded

    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

15. Unable to apply gradient along or across a stroke

    Trying to make a cylindrical/tubular structure with form.
    In gradient window, when selecting to apply the gradient either within, along or across the stroke, one gets the same result. A vertically oriented gradient which has nothing to do with the stroke. Quite frustrating. even if one changes the orientation, it does absolutely nothing.
    This is the reason why I upgraded. What a disappointment! And I see from the web that I'm not alone.
    CS6

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    2 comments  ·  Gradients  ·  Delete…  ·  Admin →
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16. All Typekit fonts unavailable

    All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am a self-employed designer with a delayed project due to this problem. I have tried to unistall CC and redownload but neither action will execute. I am extremely frustrated, especially at the near impossibility of finding an actual person to talk to.

    All of a sudden Typekit stopped working through Illustrator/Photoshop. I cannot open the CC app on my desktop either. I cannot uninstall it nor reinstall it as none of these functions will work. I am effectively frozen out of my desktop CC app and typekit. When I access Typekit via the webpage it shows my snyced fonts but I cannot access them on my desktop (PC). I am unable to complete my work. I have been troubleshooting this since Monday and would like to talk one on one with someone who can talk me through what to do. I am… more

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Illustrator Distortion of Template and final art

    Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get another billboard built by this PC I will do a screen capture so the error can be viewed on a good PC with Illustrator.

    Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get… more

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Adobe CC 2018 Ai files not responding when opened and file panel not visible.
    1 vote

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    0 comments  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. Font Size resets to 12pt when new font family is chosen

    Changing font face also changes font size.
    Steps to reproduce:
    1. Select text with text selector tool
    2. Select a new font face from the font face drop down menu

    Expected results: font face changes while all other font properties remain the same.
    Actual result: font face and font size properties change.
    Using Illustrator v22.1

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. svg not opening correctly in Illustrator CC

    When opening a .svg file Illustrator (creative cloud 2018) is opening a blank canvas. However a co-worker who is working off a previous version of illustrator (2015 I think) is able to open the file correctly.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team