753 results found

1. Error When Selecting Graphic Styles Palette

   Recently updated to Illustrator CC19 (version 23.0.1) Was altering the workspace and when I selected the Graphic Styles palette I get the error message "There is not enough memory available to process the appearance of an object error" Didn't even have an object selected or anything, after the error message all options are greyed out and I can't select anything on the artboard. Tried restarting, saving a new file, deleting all the graphic styles I had installed but the error still persists. This is happening for both old and brand new files.

   I uninstalled Illustrator and reinstalled and it seemed to work temporarily, but when I opened illustrator a second time the error comes up again when selecting graphic styles.

   macOS latest version all up to date. Late 2013 iMac.

   Recently updated to Illustrator CC19 (version 23.0.1) Was altering the workspace and when I selected the Graphic Styles palette I get the error message "There is not enough memory available to process the appearance of an object error" Didn't even have an object selected or anything, after the error message all options are greyed out and I can't select anything on the artboard. Tried restarting, saving a new file, deleting all the graphic styles I had installed but the error still persists. This is happening for both old and brand new files.

   I uninstalled Illustrator and reinstalled and it seemed… more

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2. Tool window won't update content when clicking on a different tab

   This bugs seems to come on after a while of everything working normally.

   I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

   For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

   See video.

   This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

   I am currently using Illustrator 2024 version 28.0 on a 2023 Macbook Pro 14" running OS Sonoma 14.0.

   Quitting and relaunching Illustrator seems to fix it.

   This bugs seems to come on after a while of everything working normally.

   I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

   For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

   See video.

   This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

   I… more

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3. Changing corner radius on a shape changes unrelated anchor point

   MacOS Big Sur 11.6, Illustrator 25.4.1

   (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

   I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

   Before rounding the corners, I drew the shape by hand, and substracted out a small 4px circle close to the middle with the pathfinder, to avoid having duplicate anchor points.

   Attached image of my result, last image is a close-up of the wonky anchor point.

   MacOS Big Sur 11.6, Illustrator 25.4.1

   (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

   I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

   Before rounding the corners, I… more

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4. Live text displaying incorrectly along with objects/outlined text

   1. I am running an iMac (Retina 5K, 27-inch, 2020) with Catalina 10.15.7 (19H2)
      Adobe is version 25.1

   2. I have recently upgraded my imac and the type is displaying jagged, and filling in areas that shouldn't be when applying a small stroke (attaching images for reference). The issue occurs when I'm using GPU. When I swap to CPU, it actually displays perfectly, but moving around the artboard and zooming becomes super laggy and slow. When I outline the text, the filled in area (on the M) disappears, which is good, but I do experience that same jaggedness you can see in the T. When I outline the text, and view the file in outline mode the lines appear smooth and as they should.

   I've been speaking with adobe help on twitter, but none of the troubleshooting seemed to fix this issue, and I was provided this link to submit my issue.

   Thank you.

   1. I am running an iMac (Retina 5K, 27-inch, 2020) with Catalina 10.15.7 (19H2)
      Adobe is version 25.1

   2. I have recently upgraded my imac and the type is displaying jagged, and filling in areas that shouldn't be when applying a small stroke (attaching images for reference). The issue occurs when I'm using GPU. When I swap to CPU, it actually displays perfectly, but moving around the artboard and zooming becomes super laggy and slow. When I outline the text, the filled in area (on the M) disappears, which is good, but I do experience that same jaggedness you can see in… more

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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5. Anchor Point Tool can create shape so huge, not enough memory to Undo

   I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

   I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY] more hours of work!!!!!)

   Please add a way to back out of this horrible condition. I have no way of preventing this from happening! And, I can't think of a way to work around this problem. And, when I'm working, I go into an "artist mode" where I forget to periodically save my work. THIS IS REALLY FRUSTRATING!!!

   I was using the Anchor Point Tool to add handles to an anchor point (using mouse pointer to click and drag handles into existence), and suddenly, the shape stroke line shot off the artboard into virtual oblivion (apparently a gigantic loop causing a massively huge shape). When I tried to Undo (Ctrl-Z) a message box popped up saying "The operation cannot complete because there isn't enough memory (RAM) available."

   I f'ing lost several hours of work because I had to close Illustrator and not save ('cuz I was afraid it would reload into the same condition, thus destroying many [MANY]… more

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. File Bloat

   I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to 3.5 MB. Something is clearly wrong in the saving process - I had even done "save as" several times with the same name to prompt the new file to overwirte the old file. It is crazy, like playing leap frog if as I go along to keep a project from getting too big I must constantly copy all work and paste to a new file.

   I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to… more

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7. Color slider

   Mac. OS 12.6. Illustrator 27.0. MacBook Pro 13 inch, M1 chip + external monitor.
   Tried changing color with slider, but the slider hides, doesn't display numbers.
   See screen recording

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Gets fixed with the relaunch.

   Vote and comments if it does not help you in the same situation.

8. Art will not display, instead art flashes occasionally while alternating with an all-white & all-orange pasteboard.

   MacOS 11.3.1
   MacBook Pro 13 Inch M1 2020
   Illustrator 25.4.1

   Illustrator opens fine. however, once I open a document or create a new one, any interaction with the artboard causes the art to disappear and be replaced by flashing color blocks, sometimes white, sometimes orange, sometimes blue, and very occasionally I can see a glimpse of the art if I hold the command key.

   • Switching off GPU acceleration does not make anything better.
   • Uninstalling and reinstalling Illustrator made the problem less profound. The art looks fine until I try to click on anything, then disappears into a field of white, occasionally reappearing, though it remains impossible to enact any edits.
   • During this flickering the cursor switches from the direct selection tool to an up and down arrow, and no clicking or interacting seems to do anything.
   • The latest Beta (26.0 667) Seems to work fine on my machine, but does not allow me to use crucial third party plugins, so my work cannot be completed.

   MacOS 11.3.1
   MacBook Pro 13 Inch M1 2020
   Illustrator 25.4.1

   Illustrator opens fine. however, once I open a document or create a new one, any interaction with the artboard causes the art to disappear and be replaced by flashing color blocks, sometimes white, sometimes orange, sometimes blue, and very occasionally I can see a glimpse of the art if I hold the command key.

   • Switching off GPU acceleration does not make anything better.
   • Uninstalling and reinstalling Illustrator made the problem less profound. The art looks fine until I try to click on anything, then disappears into a field… more

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9. SVG Exporter with decimal to 1 rounds lower percentage opacities to 0

   macOS Catalina 10.15.7, Adobe Illustrator 26.5

   In the latest versions of Adobe Illustrator, the SVG exporter when the decimals parameter is 1 low percentage opacities are rounded to 0 in the CSS styles of the SVG file. This problem did not exist in older versions of Adobe Illustrator (2017, 2018)

   1. In a new Adobe Illustrator file make some paths or shapes, set fill color and set opacity to 10%.

   2. Export for Screens / Format SVG.

   3. Format Settings:
      Styling: Internal CSS
      Font: Convert To Outlines
      Images: Link
      Objects IDs: Minimal
      Decimal: 1
      Minify: false
      Responsive: false

   4. Export Artboard

   Expected result: SVG file with visible paths or shapes with lower opacity values (e.g. 10%).
   Actual result: SVG files with hidden paths or shapes with lower opacity values. In the SVG file all Illustrator paths or shapes with lower percentage opacities (e.g. 10%) their CSS Style opacities are rounded to 0 not to 0.1 (from 10%)

   This seems and behaves like a bug not a feature.

   macOS Catalina 10.15.7, Adobe Illustrator 26.5

   In the latest versions of Adobe Illustrator, the SVG exporter when the decimals parameter is 1 low percentage opacities are rounded to 0 in the CSS styles of the SVG file. This problem did not exist in older versions of Adobe Illustrator (2017, 2018)

   1. In a new Adobe Illustrator file make some paths or shapes, set fill color and set opacity to 10%.

   2. Export for Screens / Format SVG.

   3. Format Settings:
      Styling: Internal CSS
      Font: Convert To Outlines
      Images: Link
      Objects IDs: Minimal
      Decimal: 1
      Minify: false
      Responsive: false

   4. Export Artboard

   Expected result: SVG… more

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10. Rotate tool

    in Illustrator 24.2 the rotate tool often seems to default back to random numbers now instead of to the last used or something that might make sense (eg 90). eg 93.24

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11. Illustrator ignores bounding box in standard EPS

    1. Details of your operating system and version of Adobe Illustrator
       Windows 10 Pro (1809) & Mac OSX 10.14.6
       Illustrator 24.0.1 (64-bit) and older

    2. The steps you were taking when you experienced the issues
       Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

    3. Your expected result
       Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file for DSC comments and extract at least the bounding box and resource dependencies of the EPS file.«

    4. Your actual result
       Illustrator does not show the correct bounding box as defined in the EPS header. Illustrator instead shows the bounding box used in the last opened file.

    1. Details of your operating system and version of Adobe Illustrator
       Windows 10 Pro (1809) & Mac OSX 10.14.6
       Illustrator 24.0.1 (64-bit) and older

    2. The steps you were taking when you experienced the issues
       Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).

    3. Your expected result
       Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file… more

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12. Option + Enter (on keypad) doesn't work anymore to produce a copy

    OS x 10.14.6

    Illustrator 23.0.6

    When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create a copy. Thanks :-)

    OS x 10.14.6

    Illustrator 23.0.6

    When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad… more

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases.

    Please comment if it still does for you.

13. New Update interfaz error

    In the new update, the interface shows errors when I select create new file and when I tell it to save to the cloud. The numbers and file names are not read in full.

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14. SVGs from Photoshop or Illustrator are wonky

    I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.

    But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points and save. If I open that SVG again, the points are off again, but differently so. Then I fix it again and save. I open it a third time and again it's off. But even stranger is the fact that by the time I open it the fourth time the changes have finally stuck and things look right. I definitely saved each time.

    Conclusions:

    1. Please correct AI so that it exports a clean SVG with no extra padding. And yes, I did try multiple ways to get a clean one out of AI (by using an artboard perfectly aligned to the graphic's boundaries; by trying the Assets Exports panel; by making sure my shape had no invisible/empty objects grouped to it, etc.).

    2. Please fix AI's ability to save changes in an edited SVG.

    I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.

    But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points… more

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15. Grey Work Area (unresponsive)

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.

    That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.

    This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.

    I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.

    This is getting really frustrating and I need to use this program for work.
    Any help is really appreciated

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at… more

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16. Bounding boxes disappeared

    Since updating to Version 27.2 all the bounding boxes have disappeared. To resize objects I can only put numbers in the Height and Width text boxes or click and drag individual anchor points with the Direct Selection tool. There is no way to click and drag an entire object to resize it. Late yesterday, even the anchor points disappeared, but closing and reopening Illustrator brought them back.

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17. Panels load on different screens

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the proiblem lies!
    Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify, ...any of them) on my main monitor (Monitor 1) it pops ip inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
    I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

    What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here… more

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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18. Pie chart problem with small values

    When I create a pie chart that contains small values along large ones, Illustrator will just delete the small ones.

    These numbers are the original (and the smallest value just disappears):

    25
    12
    5
    4
    3
    2
    58
    17
    1832

    If I change the two smallest values to 5 and 4 it will render these slices.

    25
    12
    5
    4
    5
    4
    58
    17
    1832

    I know it's very small but I do need them to be present.

    When needed I can provide screenshots.

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. General Performance Issues and Font Issues

    The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.

    I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.

    macOS Mojave Version 10.14.02 (Issue appears also in older versions)

    The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save I will see a older version of my design in illustrator, which makes working on the artwork confusing, did it save, delete, what happend. After I re-open the file everything is back where I saved it.

    Another issue that I run into is that If I select a object a bigger bounding box appears, containing other elements somewhere on the artboard. In relation to that I'm also sometimes unable to select objects and move them, the bounding box moves or the object jumps back to its position.

    I can't explain the issues more, I just share my experience and these issues happen randomly so capturing those is like catching air. I taked already with the adobe support and followed all instruction but the team still don't know what it is and how to fix it.

    I wish that in 2019 the overall performance of illustrator gets better.

    Happy new creative year 2019

    The Issue that I'm having see screenshots happens randomly in adobe applications like Illustrator.

    I followed the instruction the adobe support gave me with the link, but there where no issue so I send you the last step, more details. Re-install fonts or Creative Cloud etc. don't solve the problem. I have this problems here and there since more than a year now.

    macOS Mojave Version 10.14.02 (Issue appears also in older versions)

    The latest Issue I have sometimes is, If I save the Illustrator file and saving is done, Illustrator jumps back 3-4 steps (undo). So after I save… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Issue with Adobe Libraries color swatches not the same in each file for Illustrator/InDesign

    There is an issue with Adobe Libraries color swatches when added to illustrator or Indesign files are not the same in each file for Illustrator/InDesign.
    I made a master Brand color palette for the Marketing team to use for all.
    The issue is that when I add the a color swatch from the Master Color Swatch Library it changes the RGB numbers in the local illustrator or InDesign file.
    Other team members have experienced the same issue.
    The goal is to create one brand color swatch library that multiple departments and teams within each department can use. The design team noticed this issue and have to manually change the swatches to the correct RGB numbers for each swatch. When the Illustrator file is created in CMYK, the RGB color swatches are not translated exactly in RGB as in the color swatch library.
    When the new illustrator file is created in RGB color space, most of the time it does a perfect import of RGB color swatches from the master color swatch library. However, sometimes, it does not do an exact color swatch import.

    There is an issue with Adobe Libraries color swatches when added to illustrator or Indesign files are not the same in each file for Illustrator/InDesign.
    I made a master Brand color palette for the Marketing team to use for all.
    The issue is that when I add the a color swatch from the Master Color Swatch Library it changes the RGB numbers in the local illustrator or InDesign file.
    Other team members have experienced the same issue.
    The goal is to create one brand color swatch library that multiple departments and teams within each department can use. The design… more

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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