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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7644 results found

  1. Some shortcut keys is not working well

    Some of the shortcut keys is not working well when drag file from computer to illustrator.

    3 votes

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    0 comments  ·  User Interface  ·  Admin →
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  2. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…

    1 vote

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    Completed (Comments Open)  ·  0 comments  ·  Other...  ·  Admin →
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  4. Could not read file because the plug in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

    15 votes

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    19 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.

  5. Creative Cloud Libraries

    1. System Windows 7 PC. (newest Updates)
    2. Adobe Illustrator CC 2017 (newest Update)
    3. Open CC Libraries. (Window Menu or Icon)
    4. Open CC Libraries without any issues.
    5. The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.
    6. I uploaded a screenshot what happen when i click on the CC Libraries Icon.
    0 votes

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    2 comments  ·  Cloud, Libraries  ·  Admin →
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  6. Adobe Apps won't let me use Command N/O or even use the "File", "New'/"Open" menu to work.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Blob Brush changes size after undo operation

    1. Illustrator CC 2017.1.0

    3. I Select blob brush on 2pt.

    4. Draw a bit with it

    5. Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu

    6. The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.

    7. I expect that when I hit undo the blob brush will stay the correct size

    8. It changes size every time I hit undo

    71 votes

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    56 comments  ·  Brushes  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Selection Stuck

    Often when I select multiple object one will remain selected no matter where I click and what else I select. I have to "select all" then clink in blank space to get everything un selected. It's wasting a lot of time.

    27 votes

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    47 comments  ·  Selection  ·  Admin →
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  9. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

    4 votes

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    3 comments  ·  Other...  ·  Admin →
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  10. Concentric Text

    Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  11. log files for https://forums.adobe.com/message/9783760#9783760

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  12. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

    I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

    3 votes

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    6 comments  ·  Performance  ·  Admin →
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  13. AI CC2017 has flatten my work file into an image automatically

    1. Illustrator 21.1.0

    2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

    I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

    But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file…

    3 votes

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    5 comments  ·  File Save, Import and Export  ·  Admin →
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  14. New document dialog doesn't provide default values

    When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.

    However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.

    In other words, you are complicating the flow of creating new documents.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Phillipe,
    Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
    If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  15. User guide correction

    Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. Wrong exported image size (extra pixel added) if artboard coordinates are non-integer, not pixel-perfect

    In attached AI file there are 1 artboard if you just export it for Screens you will get an image size 105px × 104px, however in AI it's sized as 104x104px.
    Check that X coordinate of artboard is 172.34 px, so it's float. Just change it to 172px and re-publish and image will be 104x104.

    So, coordinates of artboard should affect into output PNG image.

    Also, should be related too:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20530969-export-for-screens-adds-extra-pixels-at-to-exports

    AI 21.1.0 macOS

    164 votes

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    176 comments  ·  File Save, Import and Export  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

  17. Illustrator shows spinning circle - tried everything

    I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…

    3 votes

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    1 comment  ·  Performance  ·  Admin →
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  18. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

    7 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Submenu don't work

    1. Illustrator CC 2017.1.0 (64bit)
      Windows 8.1 2013 microsoft
      Asus 64x

    2. Ctl + N or File> New Document

    3. creation of a new document

    4. does not work nothing happend

    And no drop down menu for the Tools are visible :
    - Direct selection (A)
    - Pen (P)
    -Text (T)
    - Stroke (Maj+ T)
    - Rectangle (M)
    - P
    - Maj + N
    - Maj + E
    -... all with a sub menu

    No tools are visible

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Bugged redraw/tearing when drawing a shape causes window to scroll.

    1. Illustrator CC2017.1.0
    2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
    3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
    4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
    5. See video for explanation: youtu.be/JC1anKCewQs
    3 votes

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    4 comments  ·  Performance  ·  Admin →
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