7716 results found

1. just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

   just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Artboard border obstructs topmost and leftmost rows of pixels at 100% zoom

   In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)

   The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!

   So, basically, it's impossible to preview the full graphic at 100% pixel size. This is a big problem if you're say designing 16x16px icons where 31 pixels or a good 12% of the image is obstructed.

   In AI CC 2018 and 2019, on Windows 10 Home 64 bit, the black border of artboards overlaps the top row and left column of pixels in the image when zoomed to 100%. (For 2019, Pixel Preview must be on to properly see this because of https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35736118-100-view-is-not-100-for-pixels-in-cc2019)

   The attached screenshot shows a 16x11px artboard zoomed way in on the left, and at 100% on the right, plus an 8x version I added so it can be seen better. Clearly part of the white outline is obstructed by the the black border of the artboard. Not good!

   So, basically, it's… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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3. saved workspace not the same after 22.1 update

   After 22.1 update my workspace is missing saved tool of Symbol, Brush, & Graphic style libraries. Only cloud character library is okay. Reset workspace in menu doesn't work.

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   Resolved (Comments Open)  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Illustrator hangs when opening a file or creating a new one

   Windows 7 Professional with all the latest updates.

   I tried the following Illustrator Versions:

   V 23.0 and V 22.1

   Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

   I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to track down this problem?

   Windows 7 Professional with all the latest updates.

   I tried the following Illustrator Versions:

   V 23.0 and V 22.1

   Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

   I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to… more

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5. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

   It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   does a reinstall help? for some error it seems your registry entries have gone corrupt.
   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Mac - Double click top bar to expand window no longer works.

   Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. eye dropper

   the eye dropper is not picking up stroke weight

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Glyph selection panel shows low resolution / blurry in Illustrator 23.0 on scaled UI

   Once you scale the UI or when the application auto scales Glyph panel based on resolution. the elements in the panel look blurry

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   Added To Backlog  ·  Ashutosh Chaturvedi responded

   We have added this issue to our backlog. Meanwhile Please use the UI scaling preferences to scale down UI to low value and resolve the issue.

9. Extreme long open of 2017 illustrator seem to stop on perspective plug-in

   Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

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10. Tool tips are popping up without permission.

    In my preferences, I have "Show Tool Tips" un-checked. However I am getting interrupted with tool tips when doing stuff. Stop being so pesky!

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11. Microsoft Surface pro 5 pen + Adobe illustrator cc2018 pen tool issues

    Hello..

    I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

    But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
    But somehow, when using a mouse, everything becomes normal.

    Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
    Even I also tried in Adobe Illustrator CS6, the surface pen + "pent ool" are normal too.

    I was update windows, reinstal adobe illustrator, find solution on surface pen setting and adobe illustrator preference but still not found solution.

    I have idea: adobe give solution for this issues so surface user can still using adobe illustrator to working.

    Thanks,

    Regards
    Agustian

    Hello..

    I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

    But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
    But somehow, when using a mouse, everything becomes normal.

    Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
    Even I also tried in Adobe Illustrator CS6, the surface… more

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12. SVGs not aligning properly unless title layer is deleted.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a screen capture in GIF of what I've experienced.

    When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a… more

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13. Hidden dialogue/tip box behind application. Can't close or click anywhere in Illustrator. Just a beep

    Within a few seconds of opening a document in CC 2018, a hidden dialogue box pops up behind the application, blocking any ability to click on options in the app until that box is closed. Problem is the box is hidden and nowhere to be found so all you hear is a beep each time you try to press anything. Force quit is the only option and this means not a single bit of work can get done. On Mac OS High Sierra 10.13.3

    Very frustrating

    3 votes

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14. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

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    Request to Contact Support  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. 'Edit SVG Filter' quote bug

    The 'Edit SVG Filter' window text entry auto-replaces " with “ , invalidating the markup.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Started  ·  Dirk Schulze responded

    Hello Isa,

    We can confirm the issue and are sorry that you experience it. We are working on a fix for this issue.

    Thanks for reporting the issue.

    Dirk

16. transform effect negative numbers

    This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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17. Artboard resizing bug

    Artboard bug causes a wrong or erraticaly behavior. Just trying to change the artboard height and when I click [ok] and check it again, the value remains the same. Please, check the movie.
    This time I have it on video, but this issue remains until the first CC version, maybe more.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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18. iMac pro

    I use a new iMac pro 8 core 32gb. The of Illustrator performance is terrible. I design simple logos (some rectangles and a couple of words) black and white, no pictures, no imported stuff. 4 different Font weights.
    After about 15 min of working everything starts to get a really long lag and becomes almost unusable.
    I can't believe that this is possible. This is going on for several days. I did several restarts. All the other software I use runs amazing. UI is crazy slow. Commands take forever to execute.
    You call this professional?

    I made several

    3 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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19. SVG files can not be opened in Adobe CC / Illustrator 22.1.0 (Mac OS, High Sierra)

    I have been successfully exported / imported SVG files in the past. Just recently I had to re-install MacOS and Adobe CC suite with Illustrator, Photoshop etc. I just noticed I can not open SVG files in Illustrator anymore. They can be opened in Photoshop but not in Illustrator. If i try to open them in illustrator, I'm seeing prompt where I can choose if I want to import the file in text, PNG (!) or some other formats.

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Transparency in indexed images is not supported by Illustrator

    If you place an indexed image (linked or embedded, it doesn't matter) that has transparency, the transparency is always drawn as white.

    Workaround:
    If you convert the image to RGB and re-place; transparency is rendered properly. The main problem is that many users will not be aware of the difference between indexed colour images and the alternatives.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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