Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7716 results found
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Selection tool, bounding box
Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.
3 votesIllustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.
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Recent File Opens Up Blank Without My Saved Work
I recently saved a file/project I was working on. The next day when I went to go open the recently saved file it opened a blank page. None of the layers were shown, and the size was not right. I tried restarting my computer but still the same thing occurred. It was like the art I drew was not even there. Can someone please help me? Thanks!
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CC 2018 zoom!
CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?
Look forward to your reply....
3 votes -
Save Adobe PDF compression resolutions are mixed up
When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.
If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.
Thanks! Hope it gets fixed…
3 votes -
Illustrator 22.1 crashes on quit. (Mac OS X 10.11.6 on MacBook Pro i7 Late 2011)
The latest Update to Version 22.1 won't work properly on my computer. Everytime I finish work and quit Illustrator, the programm crashes and freezes on exit screen, endlessly showing the rotating, colored ball (mouse pointer).
I have to force quit, no other way to get around.
So I switched back to Version 22.01 - everything working fine and smooth again.3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Slow/Won't Export/Won't Save
Have the latest version of Adobe Illustrator CC and the errors and error message are constant when exporting and saving.
3 votes -
Text size is not the same size as I set it
How do I get illustrator cc 18 which I pay per month for, to apply text size the same size on the monitor as I pick in the layout?? If I put in for instance .50 size text it will be approx. .375 on the monitor or my layout. This is aggravating. It is something I am doing wrong or HOW DO I CORRECT THIS SO IT WILL BE THE SAME SIZE AS I CHOOSE. THANKS Jerry L. Evans Kokomo, Indiana. I had illustrator 6 on disk I purchased and had no problems like this.
3 votes -
Illustrator 2018 crashes constantly..
Hey there, fellow Illustrator-People,
since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.
I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…
3 votes -
Transform panel units different than Properties panel's Transform section
Transform panel reads in inches as it should but in the properties panel the transform panel shows points. Latest version of Illustrator CC2018, Windows 7. Also if the values are unlinked to resize only 1 dimension both still change.
3 votes -
Illustrator now running too slow to use after updating to High Sierra!!
Not an idea. A real issue!!!
3 votes -
SVG Export
AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Text Formatting Bug
Adobe Illustrator 22.1 (64-bit)
Typing text within a single text box that requires different font styles formatting.
While editing the text within the text box, in the last version (Illustrator 21), I could change up the font style of a font family and continue typing.
But, in the updated version, if I change the font style (i.e. roman, bold, italic) I have to click back into the text box to continue typing. In addition, the change in formatting does not apply once clicked back into said text box. This requires me to type out whatever needs to be typed out…
3 votes -
Shape panel measurements vs. Transform panel measurements
The measurements (width and height) on the Shape panel are inverted compared to the measurements on the Transform panel. The transform panel shows the correct measurements, but no the Space panel. Please fix so that both panels have the same measurement.
3 votes -
The Operation cannot complete because of an unknown error. [x!fd]
This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file…
3 votes -
Create new doesn't work
when I try and create a new document nothing happens. I can open up templates but can't create new stuff.
3 votes -
Pixel Loss using Pathfinder (Subtraction)
Hello,
I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted.…
3 votes -
Artwork moves with Artboard even with layers locked.
Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.
3 votes -
High Sierra disables Illustrator
Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.
3 votes -
Can't work on a server - crashing and not saving files
I recently updated my OS to High Sierra V. 10.13.3 and have Illustrator CC18 22.0.1. I work on a server and at first, every time I tried to resave a file for the second time it would crash. Now all of a sudden I am able to save once and when I try to save the second time it says it can't and I have to save the file with a new name. It also keeps making .tmp files. If I work off of my server on my desktop this does not happen.
3 votesPlease upgrade to macOSx beta: https://beta.apple.com/sp/betaprogram/.
Please review, our support policy on network drives: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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user interface PPI mixed, wrong, "new" dialog unusable
see attached picture
this used to happen more intermittently but recently it's happening every time. creating new items is completely broken.
different panels appear at 100% scale, while others appear at 200% scale it seems.affects the actual menus and the common open/save file dialog sometimes
when I restart illustrator, restart the machine, or dock/undock monitors it changes in seemingly unpredictable ways
3 votes
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