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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7892 results found

  1. Alignment Tool is Off

    I'm using the alignment tool to center a logo onto it's artboard. Both the logo and the artboard are 500px by 500px, but when I use the align tool the logo is off by a couple px. It's barely noticeable until I export to png, then I can see that the circle is cut off slightly.

    Any help?

    3 votes
    How important is this to you?
  2. preferenes file corrupt

    almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying

    3 votes
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  3. 'could not complete package' message in Illustrator CC 2019

    Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.

    3 votes
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  4. Releasing a Layer Mask releases all clipping masks within

    When I create a layer mask that includes clipping masks within, there are problems releasing the layer mask.
    a) Using the Layers panel Make/Release Button releases some of the clipping masks within. (see attached movie)
    b) Using the Properties panel button and/or the Object > Mask > Release will appear to do nothing, but is a redraw issue requiring View > Outline / View > Preview toggle.

    Mac OS 10.12.6, AI 23.0.1

    3 votes
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  5. Viewing New Features from Learn kept playing—after quitting

    With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
    there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

    3 votes
    0 comments  ·  Other...  ·  Admin →
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  6. handles

    1. Version 23.0.1
    2. I was working as usual but suddenly kept closing and running slowly. I had lost what I was doing once. Then opened up again and couldn't extend lines anymore, there wasn't centre handles nor white anchors in any object I draw.
    3 votes
    1 comment  ·  Tools  ·  Admin →
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  7. Have to zoom a lot to reveal middle handles with small objects

    MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
    MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 Mt

    It seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
    If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  8. illustrator brushtool NOT displaying brush stoke in realtime

    I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
    But when i using brush tool, turn on GPU performance.
    illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.

    ps: my system work fine AI 2018

    3 votes
    3 comments  ·  Tools  ·  Admin →
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  9. Key object selection mismatch

    When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

    3 votes
    5 comments  ·  Performance  ·  Admin →
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  10. Scale tool bug with Shift+Alt

    window 10 / cc2019 (been seeing this issue in 2018 and 2017 too)
    Scale tool selected
    press shift+Alt
    click anywhere on the workarea

    This sends illustrator nuts: the scaling cursor doesn't stick to the place you click, nor it goes away. No other tool is selectable, no action can be taken. After minutes (actual minutes) the scaling tool popup window appears, then you can close it and go on woth the work.

    I know this tool is not supposet to do anything with shift+alt+click but often i keep those keys by mistake. This would be easily solved with an exception…

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  11. Stop asking about switching to the Touch interface

    I have a laptop with a touch screen (that I never use, and never intend to use). Every time I open Illustrator, it tells me that it has detected that I am using a touch enabled screen and asks if I want to switch. I would be VERY appreciative if you could make this pop up with a "don't ask me again on this computer" checkbox as it is really annoying as it not always obvious that it has popped up and it makes the screen unresponsive.

    3 votes
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    Hi,

    Sorry to hear that this dialog was annoying you so much. I am glad to share that this has been removed from the latest release of Illustrator. Please upgrade to latest version to get rid of this issue.

    Thanks
    Anish Kumar
    Illustrator Team

  12. 3 votes
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  13. Adobe Color Themes pop up is unnecessary and obstructive.

    When using the Adobe Color Themes panel, there's a pop up that says "Click to set active color" when you hover over color swatches. You can't click on the color beneath the pop up without first moving the mouse off of the pop up. It makes using the color themes panel slow and obnoxious. Please either move the location of the pop up off of the swatches one is trying to access, or remove it altogether (or give us an option to disable it)

    Turning off "Show Tool Tips" in preferences doesn't fix the issue.

    It is also an issue…

    3 votes
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  14. workspace is constantly falling

    Greeting!

    1 - after launching the illustrator all the panels are out of place
    2 - Illustrator does not get stuck at startup
    3 - the workspace is displayed incorrectly
    4 - Windows 10, 64-bit; 2 monitors; nvidia gfors nVIDIA GeForce GTX 560 Ti
    5 - Illustrator 23.0.1 (64-bit)
    6 - see attach ()

    Thank you

    3 votes
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  15. AI CC2019 slow and jittery on iMac 27" 5k w/ 40gb ram and 4.2ghz i7 processor... why???

    AI CC2019 slow and jittery on iMac 27" 5k w/ 40gb ram and 4.2ghz i7 processor... why???

    Why is this program so slow? I have a fairly robust iMac, working in vectors... trying to layout a simple menu board and the program is jittery and laggy. I have two programs open at the moment: AI and Photoshop

    3 votes
    2 comments  ·  Performance  ·  Admin →
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  16. Can't put objects exactly in the middle of another object

    At first I thouht it was an alignment problem, then i looked up to help videos but none of them solves my problem. I want to put a figure for example a square, then I want to put another square to have the exact triangle of that square but it won't let me make another figure exactly in the middle, it always goes left or right but not center. Help please!!

    3 votes
    2 comments  ·  Tools  ·  Admin →
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  17. Cannot open previous files or create new files in Illustrator V.23.0.1

    The issue:

    Adobe Illustrator won't open or create new files in version 23.0.1

    System information:
    Software:
    System Software Overview:
    System Version: macOS 10.14.2 (18C54)
    Kernel Version: Darwin 18.2.0
    Boot Volume: Macintosh HD
    Boot Mode: Normal
    Computer Name: DUBM60286516A
    Username: Julian, John (i313124)
    Secure Virtual Memory: Enabled
    System Integrity Protection: Enabled
    Time since boot: 1S40
    Hardware:
    Hardware Overview:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro11,3
    Processor Name: Intel Core i7
    Processor Speed: 2.5 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: 149.0.0.0.0
    SMC…

    3 votes
    How important is this to you?
  18. Unoperational

    I'm trying to use Illustrator CC and nothing in the program is responding, everything is greyed out. There is no indication from the program that anything is wrong with it. I have downloaded the latest update and this is the first time I have had such an issue with the program.

    MacOS Mojave
    Memory 32Gb

    3 votes
    3 comments  ·  Performance  ·  Admin →
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  19. text edit

    Editing text in Illustrator 2019 is so difficult -- there's a heavy lag, and it is incredibly frustrating. This is size 12 font, small file -- there is no reason why editing this text should be lagging, and I've noticed others having the same problem. Please fix this ASAP!

    3 votes
    How important is this to you?
  20. color mix

    Using Adobe Illustrator 23.0.1 CC 2019. My CMYK color 100-85-0-0 changes to 99.17-83.58-1.74-0.02. My document color mode is set to CMYK. How do I keep original l color mix?

    3 votes
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