8070 results found

1. Panels load on different screens

   The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro (however, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do, I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Cintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the problem lies!
   Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify ...any of them) on my main monitor (Monitor 1) it pops up inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
   I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

   What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

   My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

   The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro (however, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do, I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Cintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the problem lies!
   Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify ...any of them)… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   However, if you hit enter, a) it doesn't appear to do anything. So then if you click 'Save', it will save a PDF with ALL the pages/artboards in it - even though range shows just 2-2 for example.

   So if you hit enter by mistake, you have to reset it, by clicking 'All', then 'Range' again, then enter your range and click 'Save' with your mouse, not hitting 'enter'.

   Easy fix that needs to be made as this is very annoying.

   Running AI on Mac 10.13.6 with AI 22.1.
   On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

   When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

   … more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Revolve Effect - Object Appearance Error "CANT"

   Windows 10 Home - 64bit.
   Illustrator CC18. 22.1

   When selecting Effects> Revolve on an object (a semi-circle) I get the error:

   "The operation cannot be completed because of an unknown error. [CANT]"
   Followed by another dialogue box:
   "An error occurred while processing the appearance of an object."

   What's going on here?

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. Typing in Hebrew it RTL

   Whenever I try typing in Hebrew the letters go in the wrong direction, and I have no option in the paragraph pannel to change it as I know there is supposed to be. What should I do?

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Using scale tool on justified text results in changing line breaks

   1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

   2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

   3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

   4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow on some of the lines. This destroys some very carefully set line breaks. What I want to happen is to make the text column larger with the line breaks exactly the same. This is not an issue of just scaling the text box, the text itself is also changing size - but not accurately. Checking/unchecking the "scale strokes and effects" in the transform dialog doesn't have any effect. The most frustrating thing is that once I have scaled to a new size (with the broken flow), scaling seems to work just fine - I can use the scale tool to proportionally scale the text with the "wrong" line breaks. It doesn't come up with new text flow each time.

   I suspect that Illustrator is mishandling or ignoring font tracking or kerning values when scaling.

   1. Screenshots of scaling before & after:

   1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

   2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

   3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

   4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow… more

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Failure to create artboards when reading file with SDK in CC 2018

   Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

   In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems to be based on the documents the user has been working with.

   This means that if you have two users, one who uses small documents and one who uses large documents and they both open the same medium size file using your plugin, it works for the user who has been using large documents but not for the user who has been using small documents. As there is no AIDocument::SetDocumentMaxArtboardBounds function, there seems to be no way the plugin can overcome this issue.

   Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

   In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems… more

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   10 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. Panel "Dropdowns" appear on wrong monitor

   If the Panels are on a second/external monitor on Mac OS, Illustrator renders the dropdown information (ie font size, stroke width, arrowhead type, rotation, Transparency type) not on the second monitor, but back on the Main monitor/iMac.

   The example shown has the latest build, with panels on the right monitor and artboard on the iMac screen. Trying to select from the Stroke Width drop down menu puts the options on the iMac screen instead of within the Stroke Panel.

   Photoshop doesn't do this, so it's not an Apple thing. Illustrator team, please fix this!

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Paste on All Artboards Not Working

   I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

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   Resolved (Comments Open)  ·  5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. Secondary view moves when editing text

   OSX 10.13.5, Illustrator 22.1.

   When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.

   Reproduction:

   1. Open a new document
   2. Draw something off on the side of it
   3. Zoom in on this thing
   4. view>new window
   5. arrange both windows so you can see them at once
   6. recenter the new window far away from the thing you drew in step 2
   7. in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
   8. start typing stuff
   9. observe that the inactive window has changed its view to center on the text

   This drives me crazy when I have pasted the script for a page of comics into the side of one document, and am trying to rework it into a series of word balloons scattered about the page.

   OSX 10.13.5, Illustrator 22.1.

   When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.

   Reproduction:

   1. Open a new document
   2. Draw something off on the side of it
   3. Zoom in on this thing
   4. view>new window
   5. arrange both windows so you can see them at once
   6. recenter the new window far away from the thing you drew in step 2
   7. in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
   8. … more
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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. brush pressure lag

    the new update makes the brush with a calligraphic pressure sensitivity lag on the beginning of the stroke. it makes it next to impossible to get a clean start to the line.

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

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    9 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Smart Guide not working properly

    Smart Guide not working properly. Every time AI start up, I have to uncheck the Smart Guide and check again to make it work. Its definitely

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    1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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13. Vectors rendered too thick on screen

    Since the update to 22.1, all vector lines are being rendered too thickly on screen. Compare any lines drawn in AI with how they appear when printed out - they are inaccurately rendered on screen. Illustrator is a vector application, it cannot be displaying vectors with such poor quality on screen.

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Unwanted lines appearing when zooming

    When zooming in on a vector line feature, unwanted lines keep showing up as I zoom in. Once I zoom out to a certain extent they disappear.

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. High Sierra (macOS 10.13) GPU rendering issues with few CMYK document - Intel Graphics

    Rendering issues with few CMYK files as illustrated in the screenshot

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Issue has been resolved by Apple in 10.13.6

16. Window tabs in illustrator glitch can't navigate

    I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue

17. Illustrator File opens to Work/Learn Screen

    I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.

    I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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18. GPU preview = poor quality in 22.1

    Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. Document as tabs does not work

    Cannot get Open Documents as Tabs to work. If more than one document is open how can I switch between documents.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Text block cursor not indicating the actual cursor location.

    Text block cursor not indicating the actual cursor location.
    This has happened a few times to me, but is not consistent.

    When editing text in a type block I use the pointer to hi light the area where changes are required but the changes occur at a different point in the text.
    I have attached an image to clarify this - the black editing block is hi lighting the additional space I intend to delete but the actual character deleted is a few characters away (in this case the letter 'f' which shows with a blue edit line in this image - after undoing the action).

    Text block cursor not indicating the actual cursor location.
    This has happened a few times to me, but is not consistent.

    When editing text in a type block I use the pointer to hi light the area where changes are required but the changes occur at a different point in the text.
    I have attached an image to clarify this - the black editing block is hi lighting the additional space I intend to delete but the actual character deleted is a few characters away (in this case the letter 'f' which shows with a blue edit line in this… more

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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