1143 results found

1. Wrong exported image size (extra pixel added) if artboard coordinates are non-integer, not pixel-perfect

   In attached AI file there are 1 artboard if you just export it for Screens you will get an image size 105px × 104px, however in AI it's sized as 104x104px.
   Check that X coordinate of artboard is 172.34 px, so it's float. Just change it to 172px and re-publish and image will be 104x104.

   So, coordinates of artboard should affect into output PNG image.

   Also, should be related too:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20530969-export-for-screens-adds-extra-pixels-at-to-exports

   AI 21.1.0 macOS

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   168 votes

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   179 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
   If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

   That is the workaround, and it’s reported that it’s not always the case.

   At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

2. Export JPG/PNG (any format) in same folder of AI file (like before)

   Hello, since update (CC 2018 22.0.0), when I do file>export> as jpeg, the file location is the last used and not the same as the AI file just open.

   This can seems not important for you, but I do this 40x per day and now it's a waste of time. In CC 2017 this was ok.

   I have to browse all the folders on local network .. to find my folder and it's boooooring.

   There is no setting for this in preferences.

   Thank you for your help.

   (we are a infographist team and all complains about this.)

   140 votes

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   114 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue?

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Exclusive to Mac Version: Lines Appear in PDF/x-4 Files, Not Present in Windows Version

   When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.

   The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
   It occurs whether the PSD is linked or embedded.
   Even if an AI file is created on Windows and has no problems in the Windows version of Illustrator, lines will appear when opened on the Mac version.
   The exported PDF data actually has pixel abnormalities, and lines will appear regardless of whether you are using Mac or Windows.
   The lines may already be visible when you place the file. They become less noticeable when you use the CPU preview. This does not happen in the Windows version.

   *1) This refers to a transparent PSD file saved with Photoshop's "Maximize PSD and PSB File Compatibility" option turned on, and without a background layer.

   ---

   ★Mac版のみに、PDF/x-4保存で互換性ありPSDファイル出力の不具合がある

   互換性ありpsdファイル（※1）をaiドキュメントに配置しPDF/x-4で書き出すと、透明部分のエッジに黒い線が現れる不具合が昔からありましたが、Windows版では修正され、Mac版ではバージョン2024になってもこの不具合が残ったままになっています。

   ・同じIllustratorバージョンであっても、Windows版では起こりません。Mac版でのみ起こります。
   ・PSDがリンクされていても埋め込まれていても発生します。
   ・Windowsで作成し、Windows版Illustratorでは問題がないaiファイルであっても、Mac版で開くと線が現れます。
   ・書き出したPDFデータは実際にピクセルに異常があり、Mac/Win関係無く線が出た状態になります。
   ・配置した段階で既に線が見えることがあります。CPUプレビューすると薄れます。これはWindowsでは現れません。

   ※1）Photoshopの「PSDおよびPSBファイルの互換性を優先」オプションをオンにして保存した、背景レイヤーのない透過psdファイルを指します。

   When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.

   The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
   It occurs whether the PSD is linked or embedded.
   Even if an AI file is created on Windows and has no problems in the… more

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5. Save now takes longer in updated 2020 version

   When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

   106 votes

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   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
   Merry Christmas & Happy New Year 2020.

   We have tried to address this issue in our beta build of 24.0.2.
   Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

   Please do let us know if this issue is resolved for you or not.

   With Best Regards,
   Illustrator Team

6. Name artboard is not added to the file name when exporting (jpg or png, etc.)

   When executing the command "File - Export file as" and exporting, for example, to jpg, the name artboard 3 "preview" is not automatically added to the file name. Everything was fine in the previous version (26.3.1) of Illustrator.

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   Done (In Prerelease)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   This is fixed in 27.1.0 Prerelease build-GM candidate build 2, available in Creative Cloud Desktop Prerelease section.

   As part of the fix, we have added suffix checkbox in ExportAs dialog to toggle on/off the functionality.

7. Unable to export PNG higher than 72ppi

   "Export As" command will not export PNG files any higher than 72 ppi. Even when I set it to export at 300 ppi, it still exports at 72.
   Please fix this!

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please update to version 22.0.1 to get the fix for this issue.
   Thank You.
   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Unable to export Artboards as SVG

   The AI does export to SVG. I have used this constantly in the previous version, but the new version will not save the image in SVG format using the Export for Screens option.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. XD and PS defaults to open .ai files - AI files should open with Illustrator only

   Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.

   Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.

   NOTE:
   Edited by Adobe Staff to generalise the issue.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have this issue fixed, please refer to steps below to solve the issue

   XD defaulting to AI on Windows
   -——————————————————————

   • Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.

   PS defaulting to AI on MAC
   -——————————————————————

   • Please update to latest version of Illustrator (23.0.1) to solve this issue.

10. AI 2020 V.24 Unknown Error while saving in AI "when a PDF joboption file is present in the adobe PDF preferences folder"

    Just updated to V.24.
    There is a critical bug while saving on an external hard drive or a network storage. The saving process ends with a generic error and the file just DISAPPEAR from the server.

    I'm on MacOS 10.14.6

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    78 votes

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    157 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom Adobe PDF presets then follow below steps
    1. Go to Edit > Adobe PDF Presets
    2. Check PDF compatibility of PDF presets that are not default
    3. Make a note of presets that use PDF compatibility version 1.3
    4. Quit Illustrator
    5. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    6. Move the presets identified in step 3 out of this folder
    7. Launch Illustrator and check if you can save the document

    3)Please share your preset folder in a Zip File
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings

    4)Please try the below mentioned workaround and let us know if that helps:

    Steps:
    i)Launch Illustrator
    ii)Open preference by pressing “Cmd+K”
    iii)Go to “File Handling & Clipboard”
    iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
    v)Click ok
    vi)Try to save file and let us know if that helps
    If it is still reproducible
    i)Open preference by pressing “Cmd+K”
    ii)Go to “File Handling & Clipboard”
    uncheck “Save in background”
    iii)Click ok
    iv)Try to save file and let us know if that helps

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom… more

11. Can't save files in Catalina

    With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

    74 votes

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    91 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

12. Export for Screens: bad antialiasing and jagged edges on images within (especially rotated) when exported to JPG

    Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Export for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.

    Mac OS 10.13.5, Illustrator 22.1

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    58 votes

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    64 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Image Not Visible/Blank When Placing EPS Files into new file

    I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color, nothing changes about the image, it is just blank. This is a crucial part of our business and I need help quickly, if possible. I am reinstalling CC17 in the meantime to get by.

    I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color,… more

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. An unknown error occurred when saving AI file

    Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 8.00 pm IST.

    Thanks and Regards,
    Ankit Goyal
    Illustrator Team

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available… more

15. Please remove the "The document [name] is currently getting saved. It will be closed after the save is complete." dialog

    Or at least make that optional. It's a common practice to Command-S, Command-W, and now it's an extra step to hit "ok". If you don't click okay (or press enter), it just hangs there, not doing anything until you get rid of the dialog.

    Either make the dialog optional, or handle it like InDesign, where the dialog disappears when the file is saved and then the window closes.

    SO annoying with 2020 AI

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    47 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    Thanks for the feedback. Want to give an update that we have removed the dialog, and the new experience is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now, in case you want to give it a try. Now, there will be no blocking message, we will show a “soft message” which will auto-dismiss .

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal
    Illustrator Team

16. This file has been modified outside illustrator

    After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

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    45 votes

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    76 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

17. Illustrator does not embed a color profile when exporting artwork to PNG format

    When exporting to JPG format there is option to select color profile and an option to embed the chosen color profile in file. There is no such support for PNG files and I find many times I am asked for a transparent PNG file for print work and am unable to embed color profile.

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    35 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Intertwine bug when export as pdf X4

    mac os 12.6, illustrator 2023
    create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
    by choosing "compatibility: acrobat 8" the problem does not appear.

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    43 votes

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    23 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

19. cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update

    When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.

    Please fix this again!

    (Mac OS 10.13.6 / Illustrator 24.0.1

    39 votes

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    40 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Files not saving correctly, reopens to older versions.

    Twice this week I've saved files, closed them, and opened them later and my changes were not saved – illustrator opened way older versions of the files. What's weirder is one is a PDF, and the PDF shows the accurate file, but when I open it in illustrator it shows the old version.

    35 votes

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    59 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 24.0 release.

    Thank you for all the feedback.