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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Pasted/Embedded Images are disappearing


    1. 22.0.1 on MacOS 10.13.3

    2. Illustrator closes either through my action or an unexpected crash

    3. I expect all of the embedded files I've been working with to display on the canvas

    4. A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
    35 votes

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    21 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    When this issue occur please share the AID file with us without closing illustrator.
    1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  2. Gestures Broken

    Gestures (e.g. pinch to zoom, two finger panning) don't work in Illustrator for me anymore. They used to work just fine on both my Wacom tablet and laptop's touchpad, but now don't work for either. They work in Photoshop, just not Illustrator, so I'm not sure if it's an option that's been deselected or an actual bug, but I can't find the option if so. I can usually scroll vertically, pinch to zoom sometimes scrolls horizontally instead, and I can't use gestures to actually zoom at all.
    OS: Windows 10
    Version: Illustrator 2017

    35 votes

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    39 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. tour

    For the love of god get rid of the fking tool tips. I don't need to take the freakin tour. I DON'T need it popping up and disrupting my fking workflow. I've been using Illustrator for over a decade. I DON'T. NEED. YOUR. TIPS.

    34 votes

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    Under Review  ·  5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. View Using GPU Gets Greyed Out Permanently with Outline Mode

    Hello, with fresh preferences, 'View using GPU' and scrubby zoom are enabled in Illustrator. if I turn on Outline Mode, Illustrator loses connection with my GPU. The 'View using GPU' option becomes greyed out and never restores. In order to get it back I have to delete my preferences. Here is my system info:

    Illustrator 25.1
    OS: Windows 10
    GPU: 2 x NVIDIA Titan Black
    RAM: 64 GB Memory
    GPU Driver: Driver 460.89
    Display: ASUS PQ321Q 4K

    33 votes

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    46 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Hi,

    Thanks for the information provided to the Illustrator team.

    As we are hearing from some users that the issue is not completely fixed , we are working on trying to reproduce the issue at our end . Kindly provide a screen recording \ elaborate steps for reproducing the issue/

    With Best Regards,
    Aishwarya G Gadodia

  5. Action using the transform panel will not keep settings after restart of Illustrator

    I created action that use the TRANSFORM panel, when closing and restarting iIllustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).

    Currently using version 23.0.1
    OSX High Sierra.

    33 votes

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    22 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. 33 votes

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    56 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  7. Click and touch release problems Illustrator CC 2018 Mac High Sierra - cause dictation software

    Illustrator v 22.0.1, Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3

    Clicking, tapping, with trackpad or wireless mouse (Kensington wireless Turbo Mouse trackball): click/tap does not release, so the object is highlighted or selected and stuck to the cursor as you move it around.

    In the layers palette, (The new Properties/Layers) clicking/tapping a layer lock to unlock it may unlock it with a delay, or lock/relock it. The same goes for view/hide visibility for layers. The response is difficult to interpret, possibly because of delays. But it not possible to use…

    33 votes

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    42 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Brush Pressure exceeds set size/variation

    When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.

    33 votes

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    10 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Font drop down menu disappears

    Whenever I select the font drop down menu, and I'm going through the fonts I have, it just randomly disappears as I'm looking through the fonts to find the one I want to use, although I can still use my arrow keys to go through the list even though the drop down menu isn't on my screen.

    32 votes

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    36 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Dialog box text selection missing blinking cursor

    When placing a cursor in a dialog box (ie font size, object transform) the blinking cursor disappears.

    31 votes

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    13 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Gaussian Blur does not scale. Frustrating

    Gaussian Blur does not scale when I scale an object with the effect applied.
    'Scale Strokes & Effects' is turned On.
    Really frustrated because it's such a simple thing to recalculate it. Fix asap!

    31 votes

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    26 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  12. 字形パネルメニュー「標準字形に戻す」の仕様が間違っている

    日本語版Illustratorの字形パネルメニューには、メニュー項目「標準字形に戻す」があります。

    期待する「標準字形に戻す」の仕様:
    選択文字からGSUBフィーチャーが取り除かれ、そのフォントのデフォルトグリフが表示される。ただしccmpのようなデフォルトで有効なフィーチャーは除く。InDesignはこの仕様。

    現在の日本語版Illustratorの「標準字形に戻す」の仕様:
    選択文字にGSUBフィーチャー「fwid」(等幅全角字形)が付与され、等幅全角字形のグリフが表示されてしまう。

    標準字形の意味は、デフォルトグリフ(フォント内のcmapテーブルでマッピングされているグリフ)です。標準字形が「fwid」を意味することは決してありません。InDesignの仕様が正しく、Illustratorの仕様は間違っています。

    おそらく字形パネルが実装された当初から間違っており、現在でも間違ったままです。ユーザーはこの間違った仕様にいつも苦しめられています。

    30 votes

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    Under Review  ·  0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  13. Custom scripts added to the Scripts menu are not shown in alphabetical order

    Custom scripts added to the Scripts menu are not shown in alphabetical order.

    -Illustrator CC 2017.1.0 (21.1.0) version
    -See screen capture

    30 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. CC Library not loading or window freezes

    When I open the libraries panel, I can either see all my assets but can't click on any of them or use them, can't scroll, and can't change the library, OR the panel loads assets at a large preview scale and is un-navigable. I have experienced this in Photoshop as well. Using newest version of each

    29 votes

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    50 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    We have made changes in our feature flags on 4th May, please do launch AI twice, post 4th May and let us know if that works for you or not.

    In case it does not work please share the contents of the file placed at -
    MAC :- /Users//Library/Preferences/Adobe\ Illustrator\ 25\ Settings/locale/.runConfig
    WIN :- C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\.runConfig

    You can share the contents on ShareWithAI@adobe.com

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Reverting Text to default State after Live Preview of character properties

    I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1

    Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.

    All CC apps seem laggy and unstable after 2018 updates.

    29 votes

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    17 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Illustrator is not exporting with the current file name


    1. Create a document

    2. Draw a rectangle (just for it to have something inside)

    3. Save it anywhere as '1.ai'

    4. Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported

    5. Save this document as '2.ai'

    6. Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai'
      This is wrong. Ai should adapt the name from the file actual name and not the original one.

    27 votes

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    14 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Turn off the annoying Tour windows. I hate it.

    TURN OFF the Tour. Stupid idea and counterproductive.

    27 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  18. Save a Copy in same folder of AI file (like before)

    Save a Copy in same folder of AI file (like before)

    Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

    This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

    In summary:

    Expected Result: Explorer window…

    27 votes

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    17 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  19. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.


    1. Apply a calligraphic brush to the path

    2. Save the document in [Illustrator CS EPS] or older format and close it

    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が,次の手順でクラッシュします。

    1. パスにカリグラフィブラシを適用する
    2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
    3. ステップ2の書類を開き,再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。

    26 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Object Transform Reflect default bug

    Small one, but the reflect tool doesn't seem to be saving last input, i.e. usually it will remember whether you last used reflect Horizontal, Vertical or Angle, but now it defaults seemingly at random. With perhaps a bit of a bias to Angle. Which I don't think I've actually ever used.

    26 votes

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    21 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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