Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7538 results found
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Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.
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Screenshot 2024-07-18 153603.png 421 KB -
Screenshot 2024-07-18 153522.png 33 KB -
Screenshot (49).png 93 KB -
Bild_2021-10-04_155858.png 50 KB -
Bild_2021-10-04_155834.png 13 KB -
Bild_2021-10-04_155832.png 13 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screen Shot 2020-10-07 at 9.24.55 PM.png 75 KB -
bug2.PNG 65 KB -
bug.PNG 93 KB -
Capture.PNG 10 KB -
Screenshot 2020-05-12 at 7.53.51 PM.png 343 KB -
Screen Shot 2020-04-26 at 13.40.41.png 214 KB -
Black_Screen-Issue.PNG 138 KB -
Screen Shot 2019-08-21 at 8.25.38 AM.png 169 KB -
New File.jpg 154 KB -
Illustrator.jpg 146 KB -
blank screen.png 2910 KB -
Capture.PNG 53 KB -
Untitled-1.jpg 310 KB
59 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
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Type on Path Characters vanish and appear scattered / exploded on far edges of canvas (when zoomed out) if outlined / expanded
Started in in version 27.7.0
Reproduction procedures:
1. Create type on a path in document.
2. Save the document and close it once.
3. Open that document and select the text on a path.
4. Execute command “Outline Text”The above procedure will make it all disappear and disappear.
This phenomenon is not reproduced in Illustrator 2022 or earlier, so it seems to be a 2023-specific bug.〈にほんご〉
再現手順
1. ドキュメント上にパス上テキストを作成
2. ドキュメントを保存し、いったん閉じる
3. ドキュメントを開き、パス上テキストオブジェクトを選択
4. アウトラインを作成以上の手順で、テキストはパスごと消えてなくなります。
Illustrator2022以前では再現しなかったため、2023固有のバグと思われます。-
C-002264-01-317_240123386-US_LTO_Candle_INC_R3_After saving.pdf 20579 KB -
screen-recording.mp4 7475 KB -
C-002264-01-317_240123386-US_LTO_Candle_INC_R3.pdf 20577 KB -
dummy2024.jpg 273 KB -
dummy2023.jpg 280 KB -
example2_285.jpg 34 KB -
example2_2794.jpg 49 KB -
example1_2794.jpg 47 KB -
example1_285.jpg 34 KB -
Screen Recording 2024-06-12 at 12.49.49.mov 11927 KB -
Screenshot 2024-06-12 at 12.46.55.png 1273 KB -
画面収録 2024-04-23 23.16.22.mov 4749 KB -
circles_HAMBURGERS.jpg 846 KB -
Screenshot 2024-05-06 at 3.21.48 PM.png 348 KB -
Bug GIF.gif 5408 KB -
Screenshot 2023-12-24 at 10.59.21.png 87 KB -
Illustrator 28 Changing Color.png 389 KB -
Illustrator 28 Text Selected.png 613 KB -
Illustrator 28 Outline.png 403 KB -
Illustrator 28 Open.png 307 KB -
Illustrator 27-5 Outline.png 455 KB -
Illustrator 27-5 Open .png 352 KB -
textosnormais.png 2749 KB -
textosemcurvas.png 45 KB -
10f50a3c-2400-486e-b520-07820f349036.mp4 2387 KB -
Screenshot 2023-07-26 at 8.58.29 AM.png 802 KB -
Screenshot 2023-07-26 at 8.57.04 AM.png 679 KB -
Screenshot 2023-07-24 092605.png 237 KB -
Screenshot 2023-07-24 092527.png 247 KB -
Adobe Illustrtor Bug.mp4 46747 KB -
2023-07-19 12-43-32.mp4 1888 KB -
E7609CB6-0CF3-4EF4-AAE5-8DE6930732B1.jpeg 609 KB -
64E373A6-7ED9-45D9-BEEB-896CAE7F912A.jpeg 487 KB -
542333D8-805A-4AAF-ACC9-6FFF1B4DB34E.jpeg 515 KB -
Screenshot 2023-07-05 at 9.50.02 am.png 244 KB
56 votesThe issue is believed to be fixed in the latest Beta build and is expected to be pushed into the Global Availability build at the end of July.
To ensure this indeed fixes the problem, please install the latest Beta build from CCD app and try to reproduce it, following the steps provided by Ton in a comment within the report.
Please reply back if Beta works for you or not.
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Sharp corners of a convex curve get displayed wrong
I've noticed on this newer version of Illustrator that some corners are showing an odd line overlap. Noticeable when zoomed in. I've attached pictures.
It is also applying this to shapes made in older versions.
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Shape.ai 322 KB -
Screenshot 2022-08-18 at 13.17.36.png 329 KB -
Screenshot 2022-08-18 at 13.17.49.png 215 KB -
Screen Shot 2022-06-23 at 12.40.01 AM.png 140 KB -
GPU_anchor_point_glitch.mp4 2538 KB -
CPU_mode.png 128 KB -
GPU_mode.png 134 KB -
スクリーンショット 2022-02-28 14.12.21.png 45 KB -
スクリーンショット 2022-02-28 13.57.23.png 25 KB -
スクリーンショット 2022-02-28 14.01.07.png 84 KB -
Screen Shot 2021-11-03 at 3.40.25 PM.png 40 KB -
CPU View.png 493 KB -
Illustrator rendering bug.mp4 15315 KB -
Screen Shot 2021-06-23 at 7.54.36 PM.png 59 KB -
Screen Shot 2021-06-23 at 7.54.26 PM.png 92 KB -
Screen Shot 2021-06-23 at 7.45.07 PM.png 55 KB -
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Screen Shot 2021-06-23 at 7.44.28 PM.png 87 KB -
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Screenshot 2021-06-19 at 16.21.43.png 352 KB -
Screenshot 2021-06-19 at 16.21.15.png 440 KB -
Screen Recording 2021-06-19 at 16.08.59.mov 1054 KB -
Screenshot 2021-06-19 at 16.21.24.png 200 KB -
Screen Shot 2021-06-09 at 8.25.00 PM.png 274 KB -
Screen Shot 2021-05-12 at 2.18.09 PM.png 158 KB -
gpu-curve-render-bug.ai 208 KB -
gpu-curve-render-bug.mp4 3133 KB -
03 CPU outline.png 276 KB -
02 GPU preview.png 320 KB -
05 AI2020 GPU and CPU.png 75 KB -
04 CPU preview.png 287 KB -
01 GPU outline.png 300 KB -
Screenshot 2021-04-15 at 17.54.05.png 111 KB -
Untitled-5.ai 349 KB -
Screenshot 2021-04-15 at 17.38.17.png 344 KB -
Screen Shot 2021-02-05 at 2.32.40 PM.png 103 KB
56 votes -
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Exclusive to Mac Version: Lines Appear in PDF/x-4 Files, Not Present in Windows Version
When placing a compatible PSD file (*1) into an AI document and exporting it as PDF/x-4, there has long been a bug where black lines appear on the edges of transparent areas. This issue has been fixed in the Windows version, but it remains unresolved in the Mac version, even in version 2024.
The issue does not occur in the Windows version, even with the same version of Illustrator. It only happens on the Mac version.
It occurs whether the PSD is linked or embedded.
Even if an AI file is created on Windows and has no problems in the…55 votes -
Non Functional Gradient stop bug in 'Color' panel
When adjusting a colour stop its colour is visible in the 'Color' panel's 'Fill' field. You used to be able to cancel the stop colour by clicking on this 'Fill' field to go back to the gradient fill and to get the 'Stroke' colour back in sight.
This is no longer the case. In spite of Illustrator flashing the tool tip 'Click to cancel' clicking does not work at all. The fill colour is stuck on the 'Colour Stop's colour.
Now you can only see the 'Stroke' field in the 'Gradient' panel and the 'Tools' panel. This is a pain…54 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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(Applescript) do javascript command no longer works in Illustrator 2021(25.1)
Bug report:
When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.
-- solution 1
tell application "Adobe Illustrator"
open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
end tell-- solution 2
tell application "Finder"
open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
end tell…
53 votesI am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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合成フォントがつくれない
1.illustrator 26.5
2.合成フォント作成時。プルダウンからフォントの変更
3.フォントを変更できる
4.フォントをプルダウンから選んでも、フォントが変わらない。(初期設定されいるもののまま変更できない)上記のバグはフォントだけでなく、ウェイトの変更もできません
52 votes -
Can't do changes to the containing folder - gude
A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.
52 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Canvas Rotation Feature is obstructing regular pinching in or out gesture for zooming, when using the trackpad
When using the pinching in or out gesture on the trackpad, to zoom in or out.
The artboard gets rotated very easily if there is even a slight rotation in the gesture while.And then part 2 of problem. Its impossible to set it back to 0degrees. It keeps snapping between some low degrees
52 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Eyedropper doesn't work on groups
When I select a group and I try to use the eyedropper tool, this seems to not work.
In the fill box in the toolbar it appears as the colour already changed, but the group still looks with the original colour.
If I ungroup the group, or if I unite the group with the pathfinder (plus cmd+8), then the eyedropper works regularly, but this is not the ideal way to work. I already contacted the support online, but the issue hasn't been sorted out properly.I use MacOS High Sierra — Version 10.13.6
52 votes -
Bounding box suddenly disappears using Selection Tool
Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, togglingthe quick key, has no effect though t changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.
Sound familiar to anyone else?
52 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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place 1 bit TIFF and rotate at Illustrator 22.0.1
When place 1 bit TIFF and rotate image, CC2018(22.0.1)'s view is wrong.
fig.1 work view both CC2017 and CC2018.
fig.2 print dialog at CC2017.
fig.3 print dialog at CC2018.
fig.4 overprint preview at CC2018.
fig.5 pixel preview at CC2018.-
3_print_dialog_2018.png 54 KB -
4_overprint_preview_2018.png 7 KB -
5_pixcel_preview_2018.png 6 KB -
1_work_view_both_2017_and_2018.png 8 KB -
2_print_dialog_2017.png 54 KB -
Screenshot_2017-11-29_16.15.25.png 296 KB -
Screenshot_2017-11-29_16.13.17.png 270 KB -
Screenshot_2017-11-29_16.14.12.png 265 KB -
Screenshot_2017-10-26_13.36.44.png 169 KB -
Screen_Shot_2017-10-23_at_10.28.54_AM.png 294 KB
52 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
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Image Not Visible/Blank When Placing EPS Files into new file
I use a program called Separation Studio to separate raster images into spot colors. I then open up a new Illustrator file, click file -> place -> select the eps file created from Separation Studio, and the image that is placed is blank. This was not an issue with any versions of Illustrator. In previous versions, you were able to see the image that was placed and even change/alter the spot colors that were brought in. In this new version, CC18, the spot colors come in with the image when it's placed, but even if you change the spot color,…
51 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
An unknown error occurred when saving AI file
Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.
50 votesHi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Please Also let us know if you have been using any 3rd Party plugin while facing this problem.Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
Our time zone is IST (+5:30 GMT).We are available… -
Kerning on extended selections can only be set to Auto or 0 message
My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.
I can't seem to get this to go away.
I uninstalled & reinstalled Illustrator and it is still happening.
I tried many fonts of different types, and it still won't work.-Chris
49 votesCan you please verify this problem does not occur anymore in the latest Illustrator builds?
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Bullets and Numbering characters disappear when outlining font
As per my title - If I use bullets and numbering in a text box, when I outline the text in the text box the bullets and numbering completely disappear.
48 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Objects rotating when trying to transform or move
When manipulating shapes, the cursor will try and rotate the object. I will try and grab a handle to transform the shape and the object rotates. I have to zoom into the object in order to stop it from rotating despite the cursor showing the correct tool. For example if I want to make a simple box longer, I'll put my cursor over the middle handle on the left side of the box. My cursor will change from an arrow to the one with arrows facing away from each other. The moment I press my mouse the object will immediately…
48 votes -
Please remove the "The document [name] is currently getting saved. It will be closed after the save is complete." dialog
Or at least make that optional. It's a common practice to Command-S, Command-W, and now it's an extra step to hit "ok". If you don't click okay (or press enter), it just hangs there, not doing anything until you get rid of the dialog.
Either make the dialog optional, or handle it like InDesign, where the dialog disappears when the file is saved and then the window closes.
SO annoying with 2020 AI
47 votesHi Everyone,
Thanks for the feedback. Want to give an update that we have removed the dialog, and the new experience is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now, in case you want to give it a try. Now, there will be no blocking message, we will show a “soft message” which will auto-dismiss .
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team -
Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace
Gradient handles for linear and radial gradient are not responding to user input. Above the gradient input, disabled controls for setting position and opacity of stop are displayed (See screenshot).
47 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Right click pop-up context menu box stuck in the bottom left corner of the screen
This issue started when I upgraded to Mac OS Monterey. Unfortunately, I cannot downgrade. I am using a 2018 MacBook Pro 15.6 laptop. I use a 27" 4k external monitor, but the issue occurs with the monitor and the laptop screen. The right-click menu box issue does not happen with any of the other Adobe programs. I have deleted prefs, uninstalled and installed illustrator, zapped the PRAM, and installed an older version of illustrator with no change. I understand Monterey is a beta now but is there a fix or setting to fix this problem? I appreciate your help in…
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ILLUSTRATOR DROPDOWN MENU PROBLEM.png 52 KB -
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46 votes -
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