8230 results found

1. Font Height Options misbehave with rounded fonts

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   Here is my idea what is going on.
   Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

   When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

   So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
   If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
   But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
   Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

   Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

   I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

   Take a look at the file and the picture attached.

   When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

   But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

   … more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail.

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

2. Problems with scripts and BridgeTalk using Illustrator 25.3.1 on M1 Mac

   I have a handful of scripts that have stopped working after switching from an Intel Mac mini to an M1 Mac mini. The scripts will run as expected if I use the Intel version of Illustrator on the M1 Mac mini, but they return this error when run using the M1 version of Illustrator on the same machine "TARGET COULD NOT BE LAUNCHED(59)". The current culprit seems to be BridgeTalk. Any help would be appreciated, thx!

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   9 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The workaround for this is to update to the latest build, 25.3.1, which doesn't contain Bridge related changes for Mac ARM — that's why this error is happening.

   If you still have the issue, please comment back.

3. Change in Text position for Type on Path

   Illustrator 24.3 vers 25.2.2 sur Mac OS 10.14.6, le texte curviligne bouge d'une version à l'autre. Créer dans Illustrator 24.3 le résultat n'est plus le même à l'ouverture en Illustrator 25.2.2

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   13 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Live Paint bucket tool preview error

   1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

   2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

   3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just like what is selected in the Swatches panel.

   4. Despite the incorrect display of the color in the center of the 3 preview swatches, the Live Paint Bucket does color with the color option selected in the Swatches panel.

   1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

   2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

   3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer happening in Ai Beta 28.4.0.8

5. Ugly edges when using clipping mask or stacking objects with the exact same shape

   Whenever stacked objects have the exact same shape, or when using a clipping mask, the colors from the objects below will be visible around the edge of the upper object. See screenshot.

   This will probably not show when you print, but it does show when you rasterize a vector image. The screenshot is from a rasterized .ai image opened in Photoshop. So it's not just a preview bug in Illustrator.

   And it's quite disturbing to see these ugly edges when work on your illustration.

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   0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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6. Blending paths with Width profiles works wrong

   Create two lines.
   Apply width profiles to both of them.
   Blend them.
   Ai will generate steps that have uniform profiles instead of intermediate.

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   6 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Based on the information provided by Margaret in the last comment, the issue is not specific to Illustrator but related to Astute's Dynamic Sketch tool. Thus closing the issue for now.

   Warm regards,

   Aishwarya G Gadodia

   Illustrator Team

7. ExportOptionsPNG24.artBoardClipping broken in 2020

   ExportOptionsPNG24.artBoardClipping (set to false)

   In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

   In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

   Illustrator 24.3 vs Illustrator 23.1
   Windows 10
   Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

   It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

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   12 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

   I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin popped back up in Activity Monitor and climbed its way from a few dozen MB to about 6GB in about 3 seconds, slowing everything down as before. I shut off Illustrator before it slowed down all the way, and. Immediately on closing Illustrator everything returned to normal speed (or close to it). It is rare that things get slowed down THIS much, but there is clearly something wrong with AiRobin if it's consistently taking up 12GB to 16GB of RAM, which it is anytime I have Illustrator open. I've just accepted that.

   I'm on an iMac (Retina 5K, 27-inch, Late 2015) High Sierra 10.13.6

   Processor: 4 GHz Intel Core i7
   Memory: 32 GB 1867 MHz DDR3
   Graphics: AMD Radeon R9 M395 2048 MB

   Illustrator: 24.2.3

   Note: even now when Illustrator is just barely initialized, and no documents are open, AiRobin shows it's taking up 15.7 GB of RAM, while Illustrator is taking up 586 MB. On my laptop (MacBook Pro), RAM for Illustrator (no documents open) is 625 MB and for AiRobin it's 119 MB. Never had the problem on that machine. Any help would be appreciated.

   I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin… more

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   4 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. SVG Tiny 1.2 :: x/y attributes in svg element

   It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is expected to be fixed with the latest 28.5 build. Please check if it works for you.

10. Numbers disappear in text box when creating outlined text

    On illustrator CC 2020 updated windows 10
    creating a text box with text and numbers.
    Aligning paragraph direction in right to left (middle eastern text alignment)
    Right click on text box
    Create outlines
    The numbers will disappear
    In the attached file there is a live text and an outlined one when the numbers disappeared

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Deselect All does nothing when you edit width profile of selected path

    If you have a path selected and you work on editing its width markers with a proper tool and then Deselect all — path get deselected, but you still have your width markers active.

    So, AI basically allows you to edit width markers on paths without selecting them. It can be treated both good and bad, but when I say 'Deselect' I usually mean 'Stop anything from being selected' in ANY meaning, including editing width profile. Pressing Escape helps, but... you just don't expect it.

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. A bug compounded with rotated line gradients, arrows, and appearances

    There are some conditions for reproduction.

    ・ Line with arrow
    ・ Set gradation to line color
    Two or more lines created by the appearance

    It is good to change the line width or move by "deformation" to check the change of the overlapped line.

    Rotate the object.
    Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.

    I have confirmed this phenomenon in all versions from CS6 to 2020.
    A similar phenomenon was obtained with the vertical axis reflect. In my tests it didn't happen with horizontal reflect.

    What!

    <Japanese>
    再現のためにいくつかの条件があります．

    ・矢印のついた線
    ・線カラーにグラデーションを設定
    ・アピアランスによって作成された2つ以上の線

    重なった線の変化を確認するため，線幅を変えたり"変形"で移動しておくとよいです．

    オブジェクトを回転します．
    そして，アピアランスパネルの目のアイコンをクリックしてそれぞれの線を表示，非表示してみてください．触っていない方の線のグラデーションの方向が次々に変わるはずです．

    私はこの現象をCS6から2020までのバージョン全てで確認しました．
    また，垂直軸のリフレクトでも同様の現象を得ました．私のテストでは水平軸のリフレクトでは起こりませんでした．

    何ということでしょう！

    There are some conditions for reproduction.

    ・ Line with arrow
    ・ Set gradation to line color
    Two or more lines created by the appearance

    It is good to change the line width or move by "deformation" to check the change of the overlapped line.

    Rotate the object.
    Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.

    I have confirmed this phenomenon in all versions from CS6 to 2020.
    A similar phenomenon was obtained with the vertical axis reflect.… more

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    4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Text with missing fonts do not always highlight

    Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are able to reproduce this issue, investigating this further.

    Regards
    Ankit Goyal

14. Selection Tool Bounding Box transform is broken with circles and rectangles

    The most often used transform option - the bounding box of the selection tool - is broken with these shapes.

    If the shape has stroke, the bounding box will include the stroke.
    And when I move the transform corner (no matter how tiny amount) the real vector outline jumps to bounding box around it to the stroke's visible edge - thus creating a completely unintentional transform. For example an upscale while I'm actually scaling down.
    ( The free transform tool works perfectly with these shapes too.)

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. CC Library complains about Legacy format in AI 2020

    In AI 24.0.1, drag an object to a library and this message appears:
    "Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
    See also:
    https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M156166

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    15 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reaching out.

    Kindly try out the following steps as the resolution for this issue -
    1. Close Illustrator in-case it is already open
    2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
    3. Take backup of this somewhere
    4. Delete the original folder
    5. Re-launch Illustrator

    Thanks
    Ankit Goyal

16. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

17. On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes, Bounding Box gets invisible

    MacOS, multiple versions, multiple hardware configs
    Illustrator CC2018 & 2019

    This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

    Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

    When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting and reselecting the type will show randomly different values - sometimes the value applied to one character will be reported as applied to an entire word/paragraph, sometime the program will change the default value across the entire application. It is no longer possible to adjust tracking, and a restart of the application is the only recourse, however the problem repeats - after making a few more tracking adjustments it glitches again in the same way and can no longer be used.

    This has also been accompanied by selection bounding boxes disappearing across the program - again restarting is the only way to correct - and most problematic of all: upon saving, the file will often suddenly revert to an earlier state, completely losing all changes made.

    This problem has been exhibited in exactly the same manner across multiple systems, running different OS versions and using different Adobe CC accounts. The problem has been occurring since at least CC2018, and is still occurring in the recent CC2019 (or whatever it's called) update. Currently it is impossible to use Illustrator for any kind of typographic work.

    MacOS, multiple versions, multiple hardware configs
    Illustrator CC2018 & 2019

    This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.

    Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.

    When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting… more

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. The operation cannot be completed because of an unknown error [PARM]

    Not sure why this keeps happening...

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    13 votes

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team

19. Unembed for Black and White Bitmap

    Adobe Illustrator 22.1
    macOS High Sierra 10.13.3

    The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.

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    13 votes

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    8 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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20. accept both full stop and comma as decimal separator

    Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
    Please make Ai accepting both the . and the ' as a decimal separator.

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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