Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
8218 results found
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ExportOptionsPNG24.artBoardClipping broken in 2020
ExportOptionsPNG24.artBoardClipping (set to false)
In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.
In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.
Illustrator 24.3 vs Illustrator 23.1
Windows 10
Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.
13 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.
I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin popped back up in Activity Monitor and climbed its way from a few dozen MB to about 6GB in about 3 seconds, slowing everything down as before. I shut off Illustrator before it slowed down all the way, and. Immediately on closing Illustrator everything returned to normal speed (or close to it). It is rare that things get slowed down THIS much, but there is clearly something wrong with AiRobin if it's consistently taking up 12GB to 16GB of RAM, which it is anytime I have Illustrator open. I've just accepted that.
I'm on an iMac (Retina 5K, 27-inch, Late 2015) High Sierra 10.13.6
Processor: 4 GHz Intel Core i7
Memory: 32 GB 1867 MHz DDR3
Graphics: AMD Radeon R9 M395 2048 MBIllustrator: 24.2.3
Note: even now when Illustrator is just barely initialized, and no documents are open, AiRobin shows it's taking up 15.7 GB of RAM, while Illustrator is taking up 586 MB. On my laptop (MacBook Pro), RAM for Illustrator (no documents open) is 625 MB and for AiRobin it's 119 MB. Never had the problem on that machine. Any help would be appreciated.
I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin…
13 votes -
SVG Tiny 1.2 :: x/y attributes in svg element
It looks like Illustrator believes that x/y are valid attributes for the 'svg' element when exporting as Tiny 1.2. Based on reading the spec, I'm not entirely sure this is true.
13 votesThis is expected to be fixed with the latest 28.5 build. Please check if it works for you.
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Numbers disappear in text box when creating outlined text
On illustrator CC 2020 updated windows 10
creating a text box with text and numbers.
Aligning paragraph direction in right to left (middle eastern text alignment)
Right click on text box
Create outlines
The numbers will disappear
In the attached file there is a live text and an outlined one when the numbers disappeared13 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Deselect All does nothing when you edit width profile of selected path
If you have a path selected and you work on editing its width markers with a proper tool and then Deselect all — path get deselected, but you still have your width markers active.
So, AI basically allows you to edit width markers on paths without selecting them. It can be treated both good and bad, but when I say 'Deselect' I usually mean 'Stop anything from being selected' in ANY meaning, including editing width profile. Pressing Escape helps, but... you just don't expect it.
13 votes -
A bug compounded with rotated line gradients, arrows, and appearances
There are some conditions for reproduction.
・ Line with arrow
・ Set gradation to line color
Two or more lines created by the appearanceIt is good to change the line width or move by "deformation" to check the change of the overlapped line.
Rotate the object.
Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.I have confirmed this phenomenon in all versions from CS6 to 2020.
A similar phenomenon was obtained with the vertical axis reflect. In my tests it didn't happen with horizontal reflect.What!
<Japanese>
再現のためにいくつかの条件があります．・矢印のついた線
・線カラーにグラデーションを設定
・アピアランスによって作成された2つ以上の線重なった線の変化を確認するため，線幅を変えたり"変形"で移動しておくとよいです．
オブジェクトを回転します．
そして，アピアランスパネルの目のアイコンをクリックしてそれぞれの線を表示，非表示してみてください．触っていない方の線のグラデーションの方向が次々に変わるはずです．私はこの現象をCS6から2020までのバージョン全てで確認しました．
また，垂直軸のリフレクトでも同様の現象を得ました．私のテストでは水平軸のリフレクトでは起こりませんでした．何ということでしょう！
There are some conditions for reproduction.
・ Line with arrow
・ Set gradation to line color
Two or more lines created by the appearanceIt is good to change the line width or move by "deformation" to check the change of the overlapped line.
Rotate the object.
Then click on the eye icon in the appearance panel to show or hide each line. The direction of the gradation of the line not touching should change one after another.I have confirmed this phenomenon in all versions from CS6 to 2020.
A similar phenomenon was obtained with the vertical axis reflect.…13 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Text with missing fonts do not always highlight
Even though "Highlight Substitute Fonts" is enabled in Preferences, text is not always highlighted when a font is missing. Expected behavior is for text with missing fonts to be highlighted in pink when this feature is enabled.
13 votesHi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are able to reproduce this issue, investigating this further.Regards
Ankit Goyal -
Selection Tool Bounding Box transform is broken with circles and rectangles
The most often used transform option - the bounding box of the selection tool - is broken with these shapes.
If the shape has stroke, the bounding box will include the stroke.
And when I move the transform corner (no matter how tiny amount) the real vector outline jumps to bounding box around it to the stroke's visible edge - thus creating a completely unintentional transform. For example an upscale while I'm actually scaling down.
( The free transform tool works perfectly with these shapes too.)13 votes -
Stuck on Rotate or Reflect Tool - Wacom Input Device
I have run into this issue many times over the years (multiple AI versions) and figured I'd add to the posts about it.
When using either the Rotate or Reflect tool, Illustrator often gets stuck. What I mean by stuck is that after trying to rotate or reflect some artwork, the Rotate or Reflect tool remains active as if you never released right click. This makes it so that every subsequent movement just rotates around the artwork as though you were still holding down right click. If you try to click elsewhere in the program, nothing happens. Clicking with a different input device such as a mouse does not remedy the issue. This locks the software up for a few minutes until eventually illustrator releases from the rotate/reflect tool and only then can you continue to work.
There is also the issue where, if you try to change the rotational axis, the center point gets stuck to the cursor and the program is stuck in a similar fashion. The light blue rotation axis is stuck to the cursor and clicking elsewhere in the program yields no response. I've stopped trying to move the rotational axis since it now seems to happen almost every time. I bring this issue up since it seems to be related.
I know one resolution that works is to disable GPU preview (Ctrl - E) but on some of my machines that makes things unworkably slow. I found this solution on various forums and it seems to fix the issue for most people.
Also, I am using wacom input devices. Others who've run into the same issue seem to be also using Wacom devices. I'm usually using a intuos or cintiq so I can't say for sure how often it happens with a mouse.
Let me know if I can provide any further clarity on the issue. Glad to help in any way possible since this issue has been causing some serious work interruptions.
Thanks illustrator team for all the bug bashing! We greatly appreciate your work.
I have run into this issue many times over the years (multiple AI versions) and figured I'd add to the posts about it.
When using either the Rotate or Reflect tool, Illustrator often gets stuck. What I mean by stuck is that after trying to rotate or reflect some artwork, the Rotate or Reflect tool remains active as if you never released right click. This makes it so that every subsequent movement just rotates around the artwork as though you were still holding down right click. If you try to click elsewhere in the program, nothing happens. Clicking with a…
13 votes -
CC Library complains about Legacy format in AI 2020
In AI 24.0.1, drag an object to a library and this message appears:
"Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
See also:
https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M15616613 votesHi,
Thanks for reaching out.
Kindly try out the following steps as the resolution for this issue -
1. Close Illustrator in-case it is already open
2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
3. Take backup of this somewhere
4. Delete the original folder
5. Re-launch IllustratorThanks
Ankit Goyal -
"Clear Overrides" in Paragraph Styles menu is needlessly picky
I can clear overrides only if the selected text is all in a single paragraph style. If I select multiple lines in different styles (which happens all the time in lists of text, calendar items, etc), the thing is always dimmed out.
This makes it needlessly tedious to get all the text back into a known set of styles, so that the styles themselves can be redefined and the text will update accordingly. (Example: taking formatted text to a new and differently-sized layout.)
13 votes -
font finder/Missing font box keeps loading and unable to activate missing fonts
Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.
Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.
13 votesHi All,
We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?
Thanks
Anish -
On applying tracking via Properties panel, Illustrator issues like Tracking of complete paragraph changes, Bounding Box gets invisible
MacOS, multiple versions, multiple hardware configs
Illustrator CC2018 & 2019This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.
Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.
When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting and reselecting the type will show randomly different values - sometimes the value applied to one character will be reported as applied to an entire word/paragraph, sometime the program will change the default value across the entire application. It is no longer possible to adjust tracking, and a restart of the application is the only recourse, however the problem repeats - after making a few more tracking adjustments it glitches again in the same way and can no longer be used.
This has also been accompanied by selection bounding boxes disappearing across the program - again restarting is the only way to correct - and most problematic of all: upon saving, the file will often suddenly revert to an earlier state, completely losing all changes made.
This problem has been exhibited in exactly the same manner across multiple systems, running different OS versions and using different Adobe CC accounts. The problem has been occurring since at least CC2018, and is still occurring in the recent CC2019 (or whatever it's called) update. Currently it is impossible to use Illustrator for any kind of typographic work.
MacOS, multiple versions, multiple hardware configs
Illustrator CC2018 & 2019This has been reported on a number of other posts, but seems to keep being reposted as new entries, rather than upvoted.
Since CC2018 the ability to adjust tracking in Illustrator has been broken. This appeared to begin with the introduction of the Properties Panel in CC2018, but the issues extend to the 'normal/traditional' Character Panel as well.
When adjusting tracking on a single letter or group of letters, the program will glitch and the adjustment value shown in the panel will not reflect the value being incremented. Moreover, deselecting…
13 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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The operation cannot be completed because of an unknown error [PARM]
Not sure why this keeps happening...
13 votesHi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team -
Unembed for Black and White Bitmap
Adobe Illustrator 22.1
macOS High Sierra 10.13.3The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.
13 votes -
accept both full stop and comma as decimal separator
Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
Please make Ai accepting both the . and the ' as a decimal separator.13 votes -
Zoom Tool – Zoom out sometimes doesn't work
I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.
Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.
Illustrator 22.01 Mac
13 votes -
Misalignment in control panel for symbols
See image attached.
Here and everywhere baselines in control panel captions must match.13 votes -
Selection tool not working with Text
Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.
OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the selection tool like the direct selection tool and manually move each corner.
Sometimes, when I click on one piece of type (area or point) another nearby type chunk will select instead. And any formatting I apply gets applied to the wrong text.
Other times, I can't get the text to select at all. Or clicking on one piece of text will select something completely different (another line of type or a shape).
This issue resolves itself if I close and reopen my document, however this is extremely disruptive to my workflow. It is also not a RAM issue- I just upgraded from 8gb to 16gb and had this problem on both machines.
It seems to have started once I updated Illustrator or to High Sierra. For reference, I use an imac display monitor connected via hdmi cord to my laptop when working in illustrator. This issue happens whether I am working on the display screen or my actual laptop screen.
Ive been working in illustrator for almost 10 years and I've never had this happen before (even on very slow machines in the earlier 2000s).
Intermittently, the selection tool isn't working with my text. For area type, the bounding box will disappear (and "show bounding box" is enabled). When it re-appears, often there is a lag between when I move the text and when the bounding box follows it. If there is no lag, it is not uncommon for the bounding box not to move at all.
OR my selection tool will (on area type) act only like a direct selection tool. And the transformation controls on each side of a rectangle of the type box will disappear. All I can do is use the…
13 votesHi All,
Thanks for reporting this issue.
We are getting response from users that they are facing this issue no more on Latest Illustrator released version .Hence marking this issue as resolved.In case you are still encountering this issue.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.Regards,
Ankit Goyal
Illustrator Team -
Media size setting of print dialog returns to default settings on changing color via swatches (or apply arrowhead via strokes)
Any operating system (happens on both Windows and Mac)
Illustrator Version 22.x or 21.xChange "media size" in print setting from "Defined by Driver" to any paper.
Finish the print dialog ("Done" click).
Select from the color book with Swatches panel, or set the arrow with the Stroke panel.
When returning to the print setting again, the media size returns to "Defined by Driver".Does not occur before Version 20 (CC 2015.5).
Possibility to occur when using settings that refer to another Illustrator file.
Problems reported in the Japan Forum.
https://forums.adobe.com/thread/242499413 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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