8231 results found

1. library colors covert process colors to spot when bringing them into a new document

   OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

   Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

   To reproduce this bug:
   Open a new document in illustrator.
   Define a process color and save it to a Library.
   Open a new document.
   Create a box.
   Fill the box with the Library color.

   Expected: The box should be filled with a process color.
   Result: The box is filled with a spot color.

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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2. UI freezes, then crashes. Can't save.

   Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.

   I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?

   Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?

   9 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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3. Guides are too thin and barely visible

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

   EDIT Now I've opened another document, the guides behave as usual again...

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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   6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Illustrator slow on Retina display

   Hi,

   Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

   I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

   Does anyone have any idea's on how to solve this?

   I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

   Thanks

   9 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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5. Missing fonts issue

   It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

   9 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Zoom level and/or viewport position changes when switching between normal view and pixel preview
   9 votes

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. General Bugs in Graph Tool

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some data (numbers, words etc.) in an existing graph that uses grafic styles (for lines, bars etc.), some items lose the grafic style and turn back to black or to invisible (see jpg). Some of the items or values (like 0-10-20-30% for example) change position and "jump" to other lower or higher positions, some keep their position. (see jpg)
   4. when changing the size of a chart with formatted text, the text has to be re-formatted after resizing the chart which is logical, but nonetheless uncomfortable to work with.
   5. Last but not least (well, not really a bug, but..) why is there no possibility to integrate the data-values into the charts? (Without working with graph designs - which is far too complicated and uncomfortable, I think) . For example, you have two columns, one with 25% , one with 50%. Why can't you just integrate the written value "25%" in the graph? (jpg)

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Illustrator 2019 slow and laggy on windows

   Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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9. I have to keep re-activating fonts

   For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

11. Sync with Adobe Draw

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices, then open both apps simultaneously to make this 'one click' feature work. A shame that it takes this to sync up and negates the one click awesomeness. Please fix this guys!

    Both Apps are the latest versions, Draw is 4.7, AI is 23.0.1, and I have a CC subscription. I'm logged into the same Adobe CC account on both devices (an iPad Pro with iOS 12.1.3 and iMac late 2015 with Mojave 10.14.2).

    I am new to using Adobe Draw and sending the vectors direct to Illustrator.

    Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.

    I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,… more

    9 votes

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    9 votes

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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13. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes

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    7 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. The Selection Tool keeps defaulting to the Direct Selection tool

    The Selection Tool keeps defaulting to the Direct Selection tool

    9 votes

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    16 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like later builds of Illustrator don’t have this problem.

    Please verify or disprove it.

    The mentioned problem with Group Selection and Selection tools selecting singular points is reported here, with a workaround solution.

15. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

16. Graphic Styles Panel Crashes Illustrator (macOS Movaje)

    Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.

    On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.

    I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.

    9 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. Align to compound shape / key object bug (CC 23.0.1 / Win 7)

    While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

    Steps to recreate:
    1. Select two objects, one of which is a compound shape
    2. Make the compound shape the key object (click on it while selected)
    3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

    Result:
    The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

    Expected result:
    The key object should stay put and the 2nd object moves to the specified distance from the key object.

    Note:
    Expanding the compound shape using the pathfinder palette and repeating the steps above causes the key object/spacing to behave as it is expected to.

    The attached video demonstrates the expected behaviour first and then highlights the issue. The video also shows a second issue whereby when you choose a key object without the Align palette at the forefront, the distribute spacing text entry point is greyed out.

    Could be related to the following issues:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32727160-smart-guides-does-not-align-to-compound-shapes
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36007084-compound-shape-bounding-box-issues

    While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

    Steps to recreate:
    1. Select two objects, one of which is a compound shape
    2. Make the compound shape the key object (click on it while selected)
    3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

    Result:
    The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

    Expected… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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18. Changing leading up and down in Character panel makes it 1 or 1295 pt

    When the leading is set to (Auto), using the up/down arrow UI buttons in the character palette to change the leading results in weird leading sizes. Toggling up from Auto using the up arrow in the UI produces a leading of 1 pt. Toggling down from Auto produces a leading of 1295 pts!

    23.0.1 Windows 10:

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    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Panels are mixed up and showing wrong content when docked

    I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the program and it gets really annoying when I have to constantly do that in a day.

    I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the… more

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Workspace panels move on their own

    While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

    9 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating