Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8146 results found
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Image Trace Preview doesn't work
Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.
5 votes -
5 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC - Lags constantly every attempt to do something in my layers
I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.
Did not notice the constant pin wheel of death in Sierra maybe once.
Also it also take forever to load and save. possible twice as before.As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.
Screen Recoding;
https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)
I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…
5 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We haven’t heard from you for a long time.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Regards,
Mohit -
Library Drop Down Fails (Creative Cloud not specific to Illustrator)
Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.
https://www.youtube.com/watch?v=vhPEVZpS0k4
Fix is to open Library window wider, or right-click.
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
[PARM] error?
I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.
5 votes -
PNG files rendered from AE import as blank linked files in Adobe Illustrator
PNG files rendered from AE import as blank linked files in Adobe Illustrator
Steps to Reproduce Bug:
1. Render a PNG from AE using the default Output Module.
2. Place the resulting PNG into an Adobe Illustrator document.Results: PNG does not show in AI document as expected.
Expected Results: PNG would show as if it had been created/saved in Photoshop.
Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.
5 votes -
Unable to group
Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.
Kind Regards,
Liam
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
New file
There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap
5 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator takes years to save normal sized files without any super expensive graphical elements
Illustrator takes years to save normal sized files without any super expensive graphical elements
4 votes -
Picking Eyedropper temporarily disables Smart Guides
As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/
In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?
But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!
I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color from a smart guide is not something we would need (actually, jus ignore the color of these, don’t hide)... but why disable Smart Guides for the normal mode? Please review and fix! The tool doesn’t hint what exactly it would pick, a stroke, a fill, a raster color... Sampling ring is not a solution, especially if you work in CMYK.
As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/
In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?
But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!
I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color…
4 votes -
Changes made by plugin tools are not rendered instantly in CPU Outline and Pixel Preview modes
Just recently something changed for plugins, and changes these make don’t get updated in modes until you force the canvas to redraw (zoom, move, draw in the region... not pan though).
Here, I try to use one of Astute Graphics’ plugins (it affects many) — I shorten the path, but Ai doesn’t re-render it!I bet it’s about performance, but come on! These tools is what keeps Ai afloat for many. Please don’t drop the support.
4 votes -
Cannot Save as New File in v30
Using the latest version of Adobe Illustrator (2026 version?)
Trying to "save as new" but the save window does not load completely and then button shapes inside disappear and remains in this state. The only thing you can do is close the box.
4 votesThe team has identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.
A temporary solution to this issue is the following:
- Open up PowerShell
- Copy and paste the following commands:
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Tilde key for transforming patterns does not work as in the 2024 and earlier versions
Holding down the tilde key ~ when direct selecting a pattern filled object used to give you the option to interactively transform the pattern inside the object. It would override the transform settings for patterns and give you a live preview when transforming (move/scale/rotate) the pattern only.
This behaves different when moving the pattern in the 2025 and 2026 versions. It will move the object and the pattern and snap the object back when the mouse is released.
See: https://community.adobe.com/t5/illustrator-discussions/moving-a-pattern-inside-a-shape/m-p/15580218#M4573744 votes -
Crashes all the time. Loosing hours of work because of your faulty app
The ******* piece of **** app crashes all the time and doesn't save on a Macbook Pro M1 w/16Gb. EVERY ******* TIME YOUR PIECE OF ************* **** BLOATWARE CRASHES YOU ******* *********** MOTHER ******* STUPID *** EXCUSES OF HUMAN BEINGS. ******** *****. **, **, *****!
4 votes -
2026 Version is working horribly. What should I do?
2026 Version is working horribly. What should I do?
4 votes -
Color dropdown gets drawn in the top left corner of the screen when first called
When first called, the color dropdown appears in the top left corner of the display. The second call renders it where it should be. Also (not noticeable in the video, since Sharex doesn’t record clicks) — I had to click the chip twice to make it appear.
Windows 104 votes -
Selection reset after expand dynamic symbol
In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:
- Create a dynamic symbol in a document and place its instances.
- Save the file.
- Reopen the file.
- Try to expand the dynamic symbol instances.
Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances that were present before the last save. This is a strange bug, and the loss of selection after expanding, in particular, makes it impossible to automate certain tasks with symbols using scripts.
Environment: macOS, Windows 10, Adobe Illustrator various versions 2019-2025
In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:
- Create a dynamic symbol in a document and place its instances.
- Save the file.
- Reopen the file.
- Try to expand the dynamic symbol instances.
Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances…
4 votes -
"Can't define a pattern from the current art"
Discovered in 29.8.1, also seen in beta 30.0.21. Both on MacOS 14.7.6.
- Draw some shapes. Select them.
- Object > Pattern > Make
- "Can't define a pattern from the current art" pops up instead of pattern edit mode.
Dragging the shapes to the Swatch palette still works, luckily, so I can get on with what I want to do, but what the heck?
oookayyy, further exploration reveals that it is something about one particular global color swatch?!? see attached file.
4 votes -
フォントの表示がおかしい
本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。4 votes -
SVGオプション「文字：アウトラインに変換」の不具合
バージョン：
2024(28.7.9)、2025(29.7.1) で発生を確認。
2023(27.9.6)では問題は起こらない。再現手順：
・テキストを含むアートワークを作成
・別名で保存：SVG(svg) を選択
・SVGオプションダイアログ内で以下の項目を設定
文字：アウトラインに変換
「Illustratorの編集機能を保持」にチェック結果：
警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
SVGデータ領域のテキストはアウトラインに変換されていない。望まれる結果：
警告が表示されない。
Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。----Translation----
It may differ from the actual terminology. Sorry.Defective version of SVG option:
2024 (28.7.9), 2025 (29.7.1).
not be reproduced in 2023 (27.9.6).Reproduction procedure:
・Create artwork containing text
・Save as: SVG(svg)
・Set the following items in the SVG option dialog
Characters: Convert to outline
Check the checkbox "Retain the editing function of Illustrator"Results:
A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
When you open a saved SVG file in Illustrator, all text is converted to outline,
and The text of the SVG data area is not converted to an outline.Desired result:
Warning is not displayed.
When opened in Illustrator, there is an editable text object,
and there is text converted to an outline in the SVG data area.バージョン：
2024(28.7.9)、2025(29.7.1) で発生を確認。
2023(27.9.6)では問題は起こらない。再現手順：
・テキストを含むアートワークを作成
・別名で保存：SVG(svg) を選択
・SVGオプションダイアログ内で以下の項目を設定
文字：アウトラインに変換
「Illustratorの編集機能を保持」にチェック結果：
警告が表示される。「以下の項目を適切に書き出すことができませんでした：テキストはアトラインに変換されます」
保存されたSVGファイルをIllustratorで開くとテキストはすべてアウトラインに変換されており、
SVGデータ領域のテキストはアウトラインに変換されていない。望まれる結果：
警告が表示されない。
Illustratorで開くと編集可能なテキストオブジェクトがあり、SVGデータ領域にはアウトラインに変換されたテキストがある。----Translation----
It may differ from the actual terminology. Sorry.Defective version of SVG option:
2024 (28.7.9), 2025 (29.7.1).
not be reproduced in 2023 (27.9.6).Reproduction procedure:
・Create artwork containing text
・Save as: SVG(svg)
・Set the following items in the SVG option dialog
Characters: Convert to outline
Check the checkbox "Retain the editing function of Illustrator"Results:
A warning is displayed. " The following items could not be exported properly: Text will be converted to Outline"
When you open a saved SVG…4 votes
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