8122 results found

1. Image Trace has a problem keeping the artwork in the same location from the original.

   Illustrator version 22.0.1

   Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

   As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific problem comes up we have to manually move the image traced result back over the top of the rasterized art to ensure that it is in the exact position or our CNC machines will be off and ruin dies by milling into image area.

   Illustrator version 22.0.1

   Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

   As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific… more

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   Under Review  ·  9 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. "Move artwork with artboard" doesn't deactivate when moving artboards with arrow-keys
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   10 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

3. Text lost when updating text of old version

   Illustrator CC 2018.(No problem before 2017)
   Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.

   ・Prepare and open files of version 10 or lower
   ・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
   ・Save immediately
   ・Open the saved file
   ・Click on the legacy text part with the mouse
   ・On the warning screen, click [Update]
   → The text that should have been updated disappears

   Reported in the thread of Japan Forum.
   https://forums.adobe.com/thread/2401111

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   5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Select > Same > (Fill, Stroke, etc.) no longer working in charts

   Adobe CC2018
   When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.

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   14 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

5. Turn off Smooth Tool slider

   I'm not sure if this is a bug or I just don't know what I'm doing so apologies if this is no the right place to post.

   A few days ago I chose Object > Path > Smooth rather than using the Smooth tool as I normally do. A slider popped up which was actually rather useful. But now whenever I hold option to use the smooth tool (while using the Pencil), this slider dialog pops up directly over the area I am trying to see. Is there a way to turn this back off? Thanks!

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   While there is still no way to completely disable the Smooth panel when the Smooth tool is picked, the bar now remembers its position and better picks the initial location.

   Please comment on this behavior and upvote if you think there still should be an option to not show it.

6. オプティカルカーニングのテキストにタブを設定しても揃わない - Optical kerning text does not align when tabs are set

   「文字間のカーニング：オプティカル」のテキストに「タブ」パネルで「タブ位置」と「リーダー」を設定しても、タブの位置で文字が揃わない。

   MacOS Monterey（12.7.4） + Illustrator 2024（28.4.1）

   再現手順:
   1. テキストオブジェクトに文字パネルで「文字間のカーニング：オプティカル」を設定する
   2. 「タブ」パネルで「タブ揃え」、「タブ位置」、「リーダー」を設定する

   期待された結果:
   指定したタブ揃え・タブ位置でテキストが揃う

   実際の結果:
   指定したタブ揃え・タブ位置でテキストが揃わない

   回避方法:
   ・テキスト中のタブのみに「オプティカル」以外のカーニングを設定する
   ・タブを設定したテキストでは「オプティカル」以外のカーニングを利用する

   「オプティカル」以外のカーニングを利用すれば回避できますが、フォントや文字の内容によっては「オプティカル」を使いたいこともあります。その都度タブのみに「メトリクス」等を設定するのは手間がかかります。また、「リーダー」に記号等を設定しなければテキストは揃いますが、それではタブの機能を利用する意味がありません。
   InDesignにも同様の機能がありますが、カーニングの設定が何であれテキストの位置はタブ位置で揃います。
   ユーザーの工夫で回避するのではなく、Illustrator側が改善すべき挙動だと考えます。

   ---Use translation tools---

   When "Tab" and "Leader" are set on optical kerning texts, texts are not aligned at the tab position.

   Steps to reproduce:
   1. set optical kerning to the text.
   2. set tab alignment, tab position, and leader in the "Tabs" panel.

   Expected result
   Text is aligned at the specified position.

   Actual result:.
   Text is not aligned at the specified position.

   Workaround
   - Set kerning other than "optical" only for tabs in text.
   - Use kerning other than "optical" for tab-set text.

   We can get around this by using kerning other than "Optical", but we want to use "Optical" for some fonts and content. It is time-consuming to set "Metrics" etc. only for tabs each time. Also, if "Leader" is empty, texts will be aligned, but that does not make sense to use tab feature.
   InDesign has a similar feature, but whatever kerning setting is, texts are aligned at the tab position.
   I think Illustrator behavior should be improved, rather than working around it with user ingenuity.

   「文字間のカーニング：オプティカル」のテキストに「タブ」パネルで「タブ位置」と「リーダー」を設定しても、タブの位置で文字が揃わない。

   MacOS Monterey（12.7.4） + Illustrator 2024（28.4.1）

   再現手順:
   1. テキストオブジェクトに文字パネルで「文字間のカーニング：オプティカル」を設定する
   2. 「タブ」パネルで「タブ揃え」、「タブ位置」、「リーダー」を設定する

   期待された結果:
   指定したタブ揃え・タブ位置でテキストが揃う

   実際の結果:
   指定したタブ揃え・タブ位置でテキストが揃わない

   回避方法:
   ・テキスト中のタブのみに「オプティカル」以外のカーニングを設定する
   ・タブを設定したテキストでは「オプティカル」以外のカーニングを利用する

   「オプティカル」以外のカーニングを利用すれば回避できますが、フォントや文字の内容によっては「オプティカル」を使いたいこともあります。その都度タブのみに「メトリクス」等を設定するのは手間がかかります。また、「リーダー」に記号等を設定しなければテキストは揃いますが、それではタブの機能を利用する意味がありません。
   InDesignにも同様の機能がありますが、カーニングの設定が何であれテキストの位置はタブ位置で揃います。
   ユーザーの工夫で回避するのではなく、Illustrator側が改善すべき挙動だと考えます。

   ---Use translation tools---

   When "Tab" and "Leader" are set on optical kerning texts, texts are not aligned at the tab position.

   Steps to reproduce:
   1. set optical kerning to the text.
   2. set tab alignment, tab position, and leader in the "Tabs" panel.

   Expected result
   Text is aligned at the specified position.

   Actual result:.
   Text is not aligned at the specified position.

   Workaround
   - Set kerning other than "optical" only for tabs in text.
   - Use kerning other than… more

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   Under Review  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Artboard orientation changes from vertical to horizontal (portrait to landscape) by itself

   After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
   By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20 artboards in the document.

   After update to 28.3, some artboards are switching orientation by themselves. It's not specific to content or number of artboards, apparently. Sometimes I just open a document with some artboards and hover my cursor over them (not even clicking anything) and the artboard just flips orientation from vertical to horizontal. Most of my work consists on social media posts (1080x1920px or 1080x1350px) witch now Illustrator insists in automatically switching to Landscape for no apparent reason.
   By the way, the content is not flipped, just the artboard. And not all of them, usually just one out of the 10 or 20… more

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   18 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is pushed into Global Availability build 28.6.

   If it misbehaves still — please comment back.

8. Group Selection and Selection Tool move individual points and handles

   When using the Group selection tool, I highlight an object by clicking it and then try and move it. Rather than moving the object highlighted, the tool selects a single point - grabs it - and I move that single point instead. This often leads to a crash of the application.

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   10 comments  ·  Tools  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The solution to this problem is to disable the dedicated 'Show handles when multiple anchors are selected' option in Preferences > Selection & Anchor Display. 

   Usually it is off by default and does not interfere.

   However, when it’s enabled, Illustrator displays all handles for all selected art when Group Selection tool is used, and it can lead to accidental handle changes when moving the art.

   If you have it disabled but still have problems — please comment back.

9. Clipping compound shape doesn't have edges drawn

   When a compound shape (not a compound path, but a live result of any Pathfinder operation) is used as a clipping mask, Illustrator does not display edges for the resulting objects.

   1. View > Hide Bounding Box (for clarity, to see the issue better)
   2. Draw anything
   3. Create two intersecting rectangles
   4. Select these two rectangles, hold Alt and click Unite in Pathfinder panel to get a live compound shape
   5. Select both the compound shape and the art below
   6. Object > Clipping Mask > Make

   The resulting object has no edges drawn and can’t be seen as selected, until you enable the bounding box. There is no reason to not display the edges for it, except for the carelessness Adobe has about maintaining Illustrator a solid enough tool.

   When a compound shape (not a compound path, but a live result of any Pathfinder operation) is used as a clipping mask, Illustrator does not display edges for the resulting objects.

   1. View > Hide Bounding Box (for clarity, to see the issue better)
   2. Draw anything
   3. Create two intersecting rectangles
   4. Select these two rectangles, hold Alt and click Unite in Pathfinder panel to get a live compound shape
   5. Select both the compound shape and the art below
   6. Object > Clipping Mask > Make

   The resulting object has no edges drawn and can’t be seen as selected, until you enable the bounding… more

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   2 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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10. SVG text exportation creates a fragmented code

    All texts I wrote in a drawing, when exported to SVG files, were not anymore consistent: fragments of texts were overlapping each others.
    I opened SVG file using a text reader and I discovered that my texts were unnecessarily fragmented in many parts that finally were badly rebuild in the code.

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Illustrator 2022 Ver 26.0.1: Freezes/Crashes on Exit

    Illustrator 2022 works fine, launches as usual. Yet when exiting the software, no matter if used or not, it freezes. The only way to properly exit the app is via Task Manager: End Process.

    Software has already been stress tested, cleaned up and reinstalled. Issue doesn't persist in previous version.

    System Information:
    Edition Windows 10 Home
    Version 21H1
    Installed on ‎20-‎Jun-‎21
    OS build 19043.1288
    Experience Windows Feature Experience Pack 120.2212.3920.0

    18 votes

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    17 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

12. Changing corner radius on a shape changes unrelated anchor point

    MacOS Big Sur 11.6, Illustrator 25.4.1

    (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

    I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

    Before rounding the corners, I drew the shape by hand, and substracted out a small 4px circle close to the middle with the pathfinder, to avoid having duplicate anchor points.

    Attached image of my result, last image is a close-up of the wonky anchor point.

    MacOS Big Sur 11.6, Illustrator 25.4.1

    (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

    I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

    Before rounding the corners, I… more

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    6 comments  ·  Tools  ·  Delete…  ·  Admin →
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13. Tab forces viewport to jump when panels are docked

    When you have a complex document and panels docked, it takes a lot of time to hide them with Tab because the position of the viewport is moved. It does not happen when all panels are floating.

    1. Load Essentials Classic workspace
    2. Open any document with art in it (the more complex the better)
    3. Press Tab — viewport moves (and it is slow!)
    4. Press Tab again to show all panels
    5. Undock every panel and toolbars to make them float (including Control panel)
    6. Press Tab — viewports stays in place (and it is almost instant!)

    So the position of viewport should not move when Tab is pressed, in all cases.

    When you have a complex document and panels docked, it takes a lot of time to hide them with Tab because the position of the viewport is moved. It does not happen when all panels are floating.

    1. Load Essentials Classic workspace
    2. Open any document with art in it (the more complex the better)
    3. Press Tab — viewport moves (and it is slow!)
    4. Press Tab again to show all panels
    5. Undock every panel and toolbars to make them float (including Control panel)
    6. Press Tab — viewports stays in place (and it is almost instant!)

    So the position of viewport should not… more

    18 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. When using optical type feature, since the update it displays the type as if it has no spaces?

    Running version 25.3 on illustrator.

    16.21 indesign.

    Since updating me and a few people i know who also use the software across indesign and illustrator have seen when using the optical type feature, it displays the type as if it has no spaces? Type treatment is thrown off to what is traditionally correct. Please fix this! This will have a massive knock on affect with branding agencies if rules are changing regarding such simple things.

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Can't input search or rename Japanese in the Creative Cloud Library panel

    • Windows 10 20H2
    • Illustrator 25.1

    Can't input Japanese in the Creative Cloud Library panel.

    • Input Japanese in the search box
    • Rename the registered library in Japanese

    Checking with 3 PC.

    Original message (written by Japanese) :

    Creative Cloud ライブラリのパネルで、日本語入力ができません。

    • 検索ボックスで日本語入力ができない
    • 登録済みのライブラリに対して日本語でのリネームができない

    3台のPCで確認をしています。

    18 votes

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    5 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Key anchor align mode gets activated when not actually needed

    Imagine I have an art I I want to move side points to be on the artboard's edge. There's a background underneath my piece and it's not locked (and I'm not in Outline mode) — so I can't marquee my 2 side points. What I do in this GIF is I click one point and then Shift+click another one. AI switches the mode to 'Key anchor', thinking that... I don't know what it's thinking :) and obviously pressing proper Align button does nothing.

    I know what Key Anchor does :) But it's not what I want now. And it would be better if AI would set key anchor as we define key object — by clicking it, don't you think?

    Imagine I have an art I I want to move side points to be on the artboard's edge. There's a background underneath my piece and it's not locked (and I'm not in Outline mode) — so I can't marquee my 2 side points. What I do in this GIF is I click one point and then Shift+click another one. AI switches the mode to 'Key anchor', thinking that... I don't know what it's thinking :) and obviously pressing proper Align button does nothing.

    I know what Key Anchor does :) But it's not what I want now. And it would… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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17. delete anchor point tool selecting bottom object

    When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.

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    Under Review  ·  6 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Closing while saving dialogue box has a grammatical error.

    The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"

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    18 votes

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    18 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

19. Blend tool with Freeform Gradients does not working properly

    Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
    It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.

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    18 votes

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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20. Illustrator Keeps Crashing

    Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We have fixed the issues reported in this thread. Please create a new issue if you see a Illustrator Crash on latest builds.