8054 results found

1. When a mesh object is set as a key for aligning, the edge of it doesn’t look bold

   When you click an object to mark it as a key object for aligning, Ai draws a fat bold edge around it. Works fine, but not for meshes. Need to be fixed.

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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2. Layer's options display 'Dim Images' turned on when it's off

   1. Go to Layer Options
   2. Enable 'Template' option
   3. Uncheck 'Dim Images to' option
   4. Hit OK
   5. Go to Layer Options again
   6. 'Dim Images' is on by itself, despite I turned it off in step 3
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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer happening in Ai Beta 28.4.0.2

3. textRange.words counts words wrong in a wrong way

   If you try to calculate a number of words and store them for later using textRange.words and a punctuation marks placed one space after the word, as demonstrated in the video, Ai cuts words in wrong places, resulting words being trimmed.

   This breaks all scripts that rely on this method.

   You have to rename 'words-bug.txt' into 'words-bug.js' and 'words-bug.pdf' to 'words-bug.ai' to test it, since UV does not allow to upload these type formats.

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the bug is 'fixed' in 27.4, by creating another bug — https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46537261-incorrect-word-count-via-script

   Please check and upvote the problem

4. Applying Recolor to selected instances of a symbol recolors the original symbol

   If I want to change colors for selected dynamic symbols, using Recolor will affect not local colors, but the original symbol.
   This makes little sense. If I wanted to change the original symbol, I'd edited it and made the changes directly to it. If I have a selection, I mean to change symbols in it only.

   To workaround it I can isolate my selection by locking/hiding objects I don't want to affect and use Select Same commands to recolor parts of symbols one at a time.

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   0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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5. Repeat on-screen controls work wrong when Bounding Box is off

   When bounding box is off, splitter control is rendered, but does not work, and instances control is missing completely.
   Having the bounding box turned off does not mean a user does not want to have repeat controls. So they should be A) completely hidden, or B) shown and be completely working.

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6. SVG export for screens not working properly.

   Windows 11 22000.556 / Illustrator 26.1

   Hi there,

   The SVG file exported through "Export for screens" is corrupted when opened with any web browser, Illustrator or Photoshop.

   I managed to export it properly by installing an older version of Illustrator (26.0.3). Previously I tried uninstalling and installing version 26.1, restarting the computer, etc and it didn't work.

   Best,
   Alex

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

7. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

   We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
   Now only Ctrl-clicking the preview in Gradient panel works.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color

   When adding a Color Swatch to Illustrator from the CC Library:

   If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.

   Instead, Illustrator imports the CC Library color as a Magenta Spot Color.

   The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.

   FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Bounding box does not get updated when 'Use Preview Bounds' is toggled

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.

   This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.

   1. Create a circle.
   2. Apply a large Outside stroke to it
   3. Make sure you have bounding box turned on in View menu
   4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
   5. Toggle Use Preview Bounds option, commit changes

   The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

   However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press SHIFT again and add to your selection, release, and so on. This is not a comfortable key combo and it makes it very easy to accidentally release your entire selection.

    Prior to this update, we've never had a need for a quick toggle shortcut for the rotate canvas tool on desktop. If the tool is needed, it is accessible via the hand tool quickly enough.

    This issue is present in version 25.4.1 and 26.0.1.

    Starting with version 25.4.1, Adobe added a Preferences option to disable the trackpad gesture to rotate view. Please either disable this toggle shortcut completely or also add an option to Preferences to disable the SHIFT+ SPACE keyboard shortcut for desktop users.

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press… more

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    5 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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11. Mirror Repeat (Symmetry) objects ignore being set as a key object when aligning/distributing

    If you try to align something to a symmetry object, setting it as a key, Ai will align both objects to a 0,0 coordinates instead of keeping the symmetry object in place.
    Same happens when you try to distribute.

    All other Repeat objects are unaffected by this bug.

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    0 comments  ·  Repeats  ·  Delete…  ·  Admin →
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12. Unwanted automatic grouping of compound paths with blob brush tool

    When I draw too close to an existing path/compound path with the blob brush, it automatically groups the two (SEPERATE!) path together.
    It is "solved" if I check "merge only with selection" but that is not a real fix.

    https://community.adobe.com/t5/illustrator/unwanted-grouping/m-p/12309007#M286929 see this thread for more on this issue.

    On MacBook Air M1, newest update, using wacom tablet. It did not ever happen before.

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Everyone,

    
    

    We have fixed this bug in release – v 26.0 which is available worldwide. Thanks for your patience on this.

    
    

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    
    

    Warm regards,

    Aishwarya 'G' Gadodia

    Illustrator Team

13. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

    Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
    When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC ver.25.1

    問題が発生したときに実行していた手順
    File->Script->Other Script"とメニューより以下に示す内容のJavaScript（ExtendScript）を選択する。

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    本来ファイル作成日がアラートされるべきだが"null"が表示される。

    想定していた結果
    ファイル製作日が表示。

    実際の結果
    ”null” が表示

    CC2019ではこのプロパティは正常に取得可能でした。2020以降で不具合が発生したものと思われます。また、2021ファミリーに置いても他のアプリケーションではこのcreatedプロパティを正常に取得可能です。この問題に関連してmodifiedプロパティも同様のおかしな挙動となっています。
    この不具合はmacOSのみで生じます。Windowsでは上記のスクリプトは正常に動作します。

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC… more

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

15. Warning Message "Partially selected objects..." Repeated

    The warning message repeats:

    "Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem no longer happens in latest releases, like 26 and 27.

16. Can't open my most recent aic file

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
    I've also tried uninstalling v25.01 and the error still occurs.

    Please help!

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the… more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

18. Lost stroke when copying dynamic symbol

    We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
    In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

    When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
    When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
    When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of the copy is normal.
    When I copy a dynamic symbol from one Illustrator document to another, the outline of the copy disappears.
    When you copy a dynamic symbol with a pattern fill from one document to another, you loose the scale of the pattern.

    I started a discussion about this issue on the Adobe forum and the solution provided by Kurt was to enable only the Transform Object option in the flyout menu of the Transform palette. But the issue occurs if you turn on either the Transform Pattern Only or the Transform object option.

    Do you have any idea where this problem comes from?

    We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
    In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

    When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
    When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
    When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline of… more

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    2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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19. Deleting Effect Causes Crash

    Any time I try to delete an effect from an object, illustrator crashes.

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please tell more.

    Does it still happen for you in the latest build?

    Does it happen when you use Properties?

    Does it happen when you use the dedicated Appearance panel?

    Is it only Drop Shadow or any effect is a problem?

20. Export Artboards occasionally exports bleed

    I'm using Windows 10, up to date as of 8th Nov 2020.

    I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

    I also get an error when attempting to export at 300DPI, which has never been an issue in the past.

    I'm using Windows 10, up to date as of 8th Nov 2020.

    I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

    I also get an error when attempting to export at 300DPI, which has never been an issue in the… more

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