Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8029 results found
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Illustrator is not exporting with the current file name
- Create a document
- Draw a rectangle (just for it to have something inside)
- Save it anywhere as '1.ai'
- Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported
- Save this document as '2.ai'
- Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai' This is wrong. Ai should adapt the name from the file actual name and not the original one.
31 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Gaussian Blur does not scale. Frustrating
Gaussian Blur does not scale when I scale an object with the effect applied.
'Scale Strokes & Effects' is turned On.
Really frustrated because it's such a simple thing to recalculate it. Fix asap!31 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Switching between files doesn't work properly - or at all
See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.
31 votes -
31 votes
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縦組みのエリア内文字のスレッドテキストオプション作成が正常に機能しない
macOS 14.7.2
Illustrator ver.29.1Step to reproduce
1.縦組みのエリア内文字を作成する
2.矩形ツールで矩形を描く
3.エリア内文字と矩形を選択してメニュー「書式→スレッドテキストオプション→作成」を選択する。
4.矩形が縦組みエリア内文字に変換されるが、スレッドテキストにはならずエリア内文字のコンテンツがコピーされた状態になる。期待する動作
矩形がスレッドテキストとして正常にリンクされる。実際の結果
スレッドテキスト→作成を実行してもスレッドテキストとならずコンテンツの状態もおかしい。回避策
Tツールを使って手動でスレッドテキストをリンクさせる。縦組みに対するスレッドテキストオプションの挙動は全般おかしく、エリア内文字や矩形の構成や状態によって挙動が異なる場合がありますが、全般的に意図した通りに動作しない。
また、おかしくなったエリア内テキストを手動でリンクさせようとするとIllustratorがクラッシュします。以下のコミュニティ投稿もご参照ください。
https://community.adobe.com/t5/illustratorフォーラム-discussions/縦書き文章でスレッドテキストオプションが正常におこなわれない/td-p/15077023?profile.language=ja30 votes -
30 votes
I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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If a symbol contains clipping groups or freeform gradients, its bounding box is calculated based on bounds of clipped contents, not masks
If you convert a clipping group to a symbol, the bounding box for it will be calculated according to clipped art and not the clipping path, resulting in a larger box.
The same exact behaviour we had for rasterized clipping groups (now fixed).
Please fix this one too.30 votes -
Escape Key and Arrows Not Working With Illustrator 2019
Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.
30 votesHi everyone,
The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.
Regards
Anjali
Adobe Illustrator -
Image resolution wrong when rotated
When you place an image into a document the resolution is shown correctly, but if you rotate it, Illustrator continue to consider original pixel width and height as if image was not rotated.
Example:
- Import new 800x400px @72dpi image.
- Illustrator shows correctly 72ppi.
- Rotate it 90°.
- Illustrator now shows 144x36ppi, as if image size was 800w x 400h but it was stretched to 400w x 800h (so 800/400 = 2x -> 144 and 400/800 = 0.5x -> 36).30 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
illustrator crashes when using surface pen to draw
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
30 votesDone (Available in Beta) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Raghuveer Singh [10:04 AM]
Hello,Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.Regards,
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you. -
Missing Files Dialogue keeps re-appearing
The missing files dialogue keeps re-appearing after exactly 10 seconds, despite me selecting "No" for the following message;
"Some files are missing or modified in the Links panel. Would you like to update them now?"
Using Illustrator 26.0 64-bit on Windows 10.
29 votes -
Welcome Home Screen Preset Icons Oversized
- MBP running Mojave 10.14.6 and Illustrator 24.1
- Launching Illustrator – Home Screen appears as expected
- Have my prefs set to display Home Screen when no documents open
- Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]
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Screenshot 2020-04-12 15.57.21.png 454 KB
29 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Paragraph panel is missing text direction buttons (Right to Left)
Paragraph Direction options are missing even after adjusting the language in Preferences
29 votes -
Custom scripts added to the Scripts menu are not shown in alphabetical order
Custom scripts added to the Scripts menu are not shown in alphabetical order.
-Illustrator CC 2017.1.0 (21.1.0) version
-See screen capture29 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Reverting Text to default State after Live Preview of character properties
I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1
Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.
All CC apps seem laggy and unstable after 2018 updates.
29 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document
I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.
For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.
Other…
29 votesThe issue seems to be resolved in the latest Illustrator builds — feel free to drop a comment if it still misbehaves, with test files and screenshots.
The problem with different treatment of fractional values by Ai and Ps is moved into a separate request — please join the discussion.
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Can't Save as on your computer
I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.Please help I can't do my job and save as pdf formats for print .
Thank you.
28 votesThis issue is fixed in macOS 12.3.1 update from Apple.
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Adding extra points and distorting paths after using Eraser and Scissor Tools
When I use the eraser and scissor tools Illustrator decides to add points to my existing shape. In the image I have attached all lines should be straight or have a slight curve on the corners. I did not add those points and didn't even know they were there until I zoomed out. I just updated Illustrator to its current version. If someone else is having a similar issue or know how to fix it please let me know.
28 votes -
AltGr key not working
AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?
28 votesAltGr is supposed to be equivalent to Alt + ctrl.
At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
This is the reason why we are moving it to the feature -
Files don’t save!
The saving process starts as soon as I ask for it, but then it never finishes.
This issue is happening since I download the latest version (29.7.1)The problem is not even letting me to close the program in the computer because "Illustrator is currently saving the document and will close it once the save process is complete" signal is appearing so I need to finish the task from the task administrator in the computer
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27 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
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