8166 results found

1. Cannot exit presentation mode.

   Esc key is not working in presentation mode so I cannot exit from the presentation mode at all. I have to force quit the app every time.

   8 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Clipping Mask gets rendered wrong

   MacBook Pro (Retina, 15-inch, Mid 2015)
   Just recently install the macOS Monterey
   Using the newest version of Illustrator 2022

   The clipping mask doesn't work after I zoom in or zoom out.
   It shows what is inside the clipping mask with different shapes randomly every time just like the images below. I have to move around the image to get the original shape of the clipping mask.

   It works quite well in Illustrator 2018 actually.
   But the Illustrator 2018 version seems can not be downloaded anymore.

   I think people should be allowed to download the older version which they found most stable and familiar. Otherwise, we can only work with errors while waiting for them to be fixed.

   I hope it will be taken into the consideration, thanks.

   MacBook Pro (Retina, 15-inch, Mid 2015)
   Just recently install the macOS Monterey
   Using the newest version of Illustrator 2022

   The clipping mask doesn't work after I zoom in or zoom out.
   It shows what is inside the clipping mask with different shapes randomly every time just like the images below. I have to move around the image to get the original shape of the clipping mask.

   It works quite well in Illustrator 2018 actually.
   But the Illustrator 2018 version seems can not be downloaded anymore.

   I think people should be allowed to download the older version which they found most… more

   2 votes

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   5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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3. Pink screen and residual image artifacts

   The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).

   Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).

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   7 votes

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   6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Toggling Layer Visibility Causes Hang

   Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my current 2015 5K iMac shown in the video. The video excludes the beachball as Quicktime does not record the icon/spinning wheel. You will notice the layer visibility does not respond unless another layer is first enabled.

   iMac (Retina 5K, 27-inch, Late 2015)
   4 GHz Intel Core i7
   Memory 16 GB
   AMD Radeon R9 M395 2GB

   Resolution: 5120 x 2880
   Mac OS 12.4

   Illustrator 26.3.1

   Toggling layer visibility seems to be increasingly difficult for my latest release of the standard Illustrator build. I just tried a complete uninstall/reinstall, and the problem persists. Once I toggle layers on/off without any other active layer visible I get the Mac beach ball/spinning wheel. If I add a blank placeholder layer I have no issues toggling as shown below. This is the current release of Illustrator. I can share one of these files to see if it is setting related or cannot be reproduced, but I had this same issue on a much higher spec’d out PC than my… more

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   4 votes

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   0 comments  ·  Layers  ·  Delete…  ·  Admin →
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5. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

   I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

   Never happened something similar before.

   I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

   This has been happening since the latest update.

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   97 votes

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   84 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

6. リンク画像が開かない

   イラレ上でリンクパネルの鉛筆マークを押しても、フォトショップデータ（元画像）が開かない

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   Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

   When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

   11 votes

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   Under Review  ·  17 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Circular Text Rotation different on newest update.

   Opening a file with perfectly centered text on a circle is now off center. Live rotating seems to make the text hop around the circle not conforming to the rotation.

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Stroke thickness resets when adjusting gradient direction.

   Combination of two Categories: Strokes and Gradients.

   Evidence: https://youtu.be/_w8UG_fvm1I
   Disclaimer regarding evidence: The canvas is rotated by 60 degrees, due to the project I am working on.

   When I adjust the gradient direction (by pressing G on my keyboard), pressing & dragging in the paint-group would reset the thickness of the strokes that are involved in the paint-group. Hence not allowing the thickness of the strokes to stay constant, hence disturbing the preview of gradient.

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   3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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10. CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color

    When adding a Color Swatch to Illustrator from the CC Library:

    If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.

    Instead, Illustrator imports the CC Library color as a Magenta Spot Color.

    The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.

    FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.

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    10 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. images with opacity masks not appearing in GPU preview with Trim View on

    Some images with opacity masks not appearing in GPU preview with Trim View on. They appear all the time in CPU preview, but disappear again when switch back to GPU preview. See screen shots: first is GPU preview in Trim View., second is GPU preview normal.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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12. カラーコード入力で色を変えると戻れない

    Illustrator 26.2.1
    windows10 21h1

    カラーモードRGBでカラーパネルもRGBでの作業で、カラーコード(#と6桁)を打ち込んで色を変え、前の色に戻したいなとctrl+z(取り消し)を押すと挙動がおかしいです。
    まったく戻らなかったり、カラーコードを打ち込む前の操作に戻ったりします。

    コミュニティに投稿し、再現されている方がいるのでバグだと思います。

    ご対応のほどよろしくお願い致します。

    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E3%82%AB%E3%83%A9%E3%83%BC%E3%82%B3%E3%83%BC%E3%83%89%E3%82%92%E6%89%8B%E6%89%93%E3%81%A1%E3%81%99%E3%82%8B%E3%81%A8%E6%88%BB%E3%82%8C%E3%81%AA%E3%81%84/td-p/12870738

    7 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた「カラーパネルの RGB カラーコードでの色変更が、操作（アクション）として正しく認識されない現象」の再現を確認いたしました。

    開発の対応状況などは、こちらでご報告できればと存じます。

    今後ともよろしくお願いいたします。

    Illustrator チーム

13. AIT file does not open as a new AI file when opening from One Drive.

    I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

    It should open as a new AI file when opening from AIT file since it is a template.

    FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

    Doen anyone getting the same problem?

    ---Additional Comment---

    After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

    When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

    For more details, I am using One Drive App (V.22.002.0103.0004) which I recently updated on Jan-26-2022.

    I updated to Adobe Illustrator V26.0.3 today. And now AIT file opens as AIT file.

    It should open as a new AI file when opening from AIT file since it is a template.

    FYI, I am using MacBook Pro M1 2020, and MacOS Motley V.12.1.

    Doen anyone getting the same problem?

    ---Additional Comment---

    After testing, I found out that this is happening when I open an AIT file from my One Drive folder.

    When I copied AIT file on my desktop, then it opened as a new AI file as it was used be.

    For more details, I am using… more

    5 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Bulleted text became outlined without performing "Create Outlines" action

    I found my text with added new bullet function became outlined text and cannot be edited anymore through type after closing and reopening the AI file.

    I have to retype the text, thus I am guessing that the bullet function may have triggered this because the rest of my text without bullet in that same file is still editable. Please help rectify. Attached two images of the outcome.

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    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Export window won't appear on screen, except for a few options, but they don't work

    When selecting Export, the box won't show, but some options do. These options showing won't work by clicking on them or via keyboard.
    Sometimes the Export box appear if I change between Desktops or screens.
    Illustrator 27.0 (2023)
    Mac OSX 12.6

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    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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16. Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then windows refreshes and, restores back functionality, but AI crashes instantly

    By monitoring the activity i see there is a spike in the graphics card 3D usage and Copy meters (CTR-ALT-DEL)

    Then, while checking in the event viewer, i see there is the error code 6 with pid=26304 tid=35132

    which sends you to this link: https://nvidia.custhelp.com/app/answers/detail/a_id/3553, but what raised a question to me was the sentence:  "  It can also be caused by the application sending to the graphics card a command stream that cannot be broken into small enough pieces to be processed."

    Seen this while with NVIDIA studio drivers, tried also NVIDIA Game Ready driver (516.94), same behavior.

    Using the same graphics with CPU preview, never happens.
    Same designs, on previous (Older AI versions) did not have this behavior.
    There must be some sort of programming inconsistency between the RAM bus and the preview.

    So please Adobe, check why is this spike sent to the GPU. This is not normal

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then… more

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    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Bounding box does not get updated when 'Use Preview Bounds' is toggled

    1. Create a circle.
    2. Apply a large Outside stroke to it
    3. Make sure you have bounding box turned on in View menu
    4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
    5. Toggle Use Preview Bounds option, commit changes

    The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

    However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide the bounding box before Preferences dialog appears. And after you close the window, Ai renders it again, but now of the proper size and the bug does not manifest.

    This is a small thing, but there are many of these, broken here and there. One grain of sand in a dish is not a big deal, but a spoon of them is significant. Maybe you should start fixing these.

    1. Create a circle.
    2. Apply a large Outside stroke to it
    3. Make sure you have bounding box turned on in View menu
    4. Open Preferences using menu (not a Ctrl+K hotkey, this is important)
    5. Toggle Use Preview Bounds option, commit changes

    The bounding box does not get updated. To force to to become larger/smaller (it depends on you initial state of it), you have to click/move the shape, to force it to redraw.

    However, if you call Preferences via a hotkey, Ctrl+K, the brief moment you hold Ctrl is enough to toggle the selection tool to Direct Selection, which makes Ai hide… more

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    10 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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18. text tool is slanted by default and cannot be fixed

    (Using MACOS Ventura 13.0 on Macbook Air with M1 Chip.) This issue is both on PS and AI 2023.. When I use the text tool, the text appears slanted and cannot be set to the correct angle. Does anyone have thoughts on this? This was also happening on PS/AI 2022. See screen recording for visual.

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    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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19. error import data illustrator

    Illustrator has a bug when importing letters or names that have accents or unconventional symbols in a batch import the letters never load. I send a cvs file. Load it with batch option and search MEJÍA name.

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    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Font Height Options misbehave with rounded fonts

    Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

    I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

    Take a look at the file and the picture attached.

    When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

    But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

    Here is my idea what is going on.
    Curved glyphs are made with the optical compensations. You can clearly see that with 'o' glyphs. Both top examples have their o-s slightly bigger than the x-height — and that is correct.

    When a font designer makes a vertical terminal rounded, they lower it below the baseline to compensate the lack of weight this rounding causes. If you compare the vertical stem of 'r' with the bottom bar of 'z', you will the that 'r' overshoots the baseline.

    So if you measure a glyph with flat top and bottom, like 'z' (here), you can see that it stands on the baseline, but the x-height is smaller that set 40mm.
    If you measure an 'r' glyph from the bottom overshoot (which is below the baseline) to the top point (notice that it differs form font to font and thus can not be used at all) the result is off again.
    But if you measure from overshoot to the flat top... now it gives 40. And this seems to be what Illustrator does.
    Instead of measuring from the baseline, it starts from an optical compensator some glyphs have and should not be used for the measurement. It takes right metrics, but starts at the wrong, overshoot zero.

    Recently I started to notice that some of the fonts I use make wrong result when x-height or cap-height is used to set a font size.

    I clearly see that the height is of, by eye and the underlying grid, but Character palette says otherwise. I outline the font, I measure glyphs and I get smaller dimensions.

    Take a look at the file and the picture attached.

    When fonts with straight terminals are used, everything is fine. Visual dimensions match metrics precisely.

    But when a font with rounded terminals is used, like two examples at the bottom, things go weird.

    … more

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    13 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide a video recording , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team