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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8047 results found

  1. Dimensions of newly created objects have numerous decimal places and don’t get adjusted afterwards

    1. After leaving the computer on for a week with software running in the background, when trying to draw a new rectangle, the dimensions will show numerous decimal places. Moreover, when attempting to adjust the dimensions afterward, the values will jump erratically.

    2. The background backup process of the software occupies main operational resources, resulting in lag.

    1 vote

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  2. Undo Release Clipping Mask Does Nothing

    I recently noticed that if I unclip an object, by accident or necessity, that I cannot undo the step either through the menu Undo or Command key Undo.

    I can clip and Command-Z to unclip.
    I can manually unclip and Command-Z to reclip.
    If I clip, I Command-z to unclip and then Command + Option + Z to redo my last action and it will properly clip.

    But if I just manually unclip, and then use the Undo command to reclip it like it was? It doesn't work. Nothing happens and it moves on in the history.

    I am on…

    15 votes

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  3. Illustrator randomly substitutes fonts even though they are installed (works fine in older versions)

    In the latest version of Adobe Illustrator, I often experience random font substitution issues when opening older files. The fonts are properly installed in my system, but Illustrator does not recognize them correctly.

    For example, if I copy the same AI file 10 times and open each copy, Illustrator displays different random font substitutions each time. However, when I open the same files in an older version of Illustrator, the fonts display correctly without any issues.

    This indicates that the problem is not caused by missing fonts, but rather by how the new Illustrator version handles font data in older…

    2 votes

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  4. Adobe illustrator hangs up/not responding whenever the application is closed

    Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).

    1 vote

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    Need More Info  ·  3 comments  ·  Other...  ·  Admin →
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  5. "Learn the tools" popups appearing on their own

    The Learn popups for the tools on the tool bar keep appearing on their own whenever I am in the application. I have to wipe my mouse over them for them to disappear, just for them to keep popping up when I am using Illustrator. This continues to happen the entire time I am in the application.

    2 votes

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  6. Moving a part of a blend with any Selection tool makes it move faster than expected

    In 29.7.1 (and Beta 29.9.0.6) when I move one object in a blend with any selection tool, inside or outside of isolation, it moves twice as much.
    This is similar to this problem with symbols — http://illustrator.uservoice.com/forums/601447/suggestions/50293512

    3 votes

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    0 comments  ·  Blends  ·  Admin →
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  7. Mouse cursor disappears on Windows 11 Insider Preview

    I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.

    43 votes

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  8. 特定のテキスト状態のファイルを開くと旧バージョンで保存されたファイルと誤検知される

    Windows11(macOSでも発生すると思われる)
    Illustrator ver.29.0

    再現手順
    1.新規ドキュメントを作成し文字ツールでポイントテキストを入力する。
    2.1行目を36pt、2行目を10ptで指定する。
    3.Illustrator2020形式でファイルを保存して閉じる。
    4.保存したファイルを開くと「このファイルには旧バージョンのIllustratorで作成されたテキストが含まれます……」のダイアログが表示される。変更を確認しても文字のずれなどは見受けられない。

    期待する結果
    ver.29で保存したドキュメントを開く時にダイアログが表示されない。

    実際の結果
    特定のテキスト構成にて旧バージョンで作成されたドキュメントと正確でないダイアログが表示される。
    おそらく誤検知だと思われます。

    以下のコミュニティ投稿もご覧ください。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator-2025%E3%81%AE%E3%83%86%E3%82%AD%E3%82%B9%E3%83%88%E3%82%A8%E3%83%B3%E3%82%B8%E3%83%B3%E3%81%AE%E3%83%90%E3%82%B0/td-p/14943654?profile.language=ja

    19 votes

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  9. Center Vertical Alignment for Area Type becomes Top when Every-Line composer is used

    Take a look at the GIF attached.
    When vertical alignment is set to Center, it works only for Single-line composer. When Every-line composer gets chosen, the alignment becomes Top instead.

    And please rename the option finally — it should be VERTICAL alignment, not horizontal: http://illustrator.uservoice.com/forums/601447/suggestions/45711817

    6 votes

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  10. The entire document fails due to the use of area text linked to different pages. Text is lost, the file freezes, won't save, or is stuck

    Mi computador es un MacBook Pro 2022 - Chip Apple M2 - MacOs Sequoia 15.5, pensaba que era un error del Mac por lo que formatee el computador y volví a instalar la suite de adobe, pero no, el error sigue, fue a partir de la actualización hecha después del sábado 28 de Junio. Desde allí el ilustrator presenta diferentes errores que detallaré a continuación:
    1. Para abrir un documento luego de haber trabajado en otro, se queda pensando diciendo que esta leyendo el documento y no lo abre, allí se bloquea y tengo que reiniciar el programa (adjunto pantallazo).…

    2 votes

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  11. When selecting all objects, there will be very severe lag, and even software crashes.

    When I select all the objects, if there are many objects, it will cause the software to crash.

    2 votes

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    4 comments  ·  Selection  ·  Admin →
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  12. This file will not allow viewing in GPU mode on my computer. It works fine on other computers.

    Apple M2 Max Macbook Pro 16-inch, 2023 OS 15.6 (24G84)

    Using Illustrator 29.7.1

    Upon opening this file (attachement wouldn't work - please provide another way to transfer) I can not use GPU mode no matter what I do. I tried reinstalling all of Creative Cloud, and then completely wiped my computer and started fresh. The file is still glitchy. It seems to only happen on my computer. Colleagues do not have an issue with the file. Happy to provide the packaged file, just can't upload zip here.

    1 vote

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  13. Allow to change scale and precision, show/hide units for existing dimensions

    Once dimension is created, we can’t change some parameters of it: scale, precision, units displayed.
    We can open Dimension Tool Options and change these for NEW dimensions, but both Properties and Control don’t allow to modify existing ones.

    The only thing we can do is change these parameters, create a new dimension and then hit 'Apply to all' button in Quick Actions section in Properties (which should be a menu command as well: http://illustrator.uservoice.com/forums/333657/suggestions/49010378) — but what if we don’t need to change ALL the dimensions, but only some?
    Another thing is to delete a dimension and recreated it…

    5 votes

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    1 comment  ·  Tools  ·  Admin →
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  14. Crash on new artboard

    Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.

    MacOS 15.5
    Illustrator 29.5.1

    1 vote

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  15. 10 votes

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  16. Frequent crashes when adding colors to swatches in Illustrator 2025

    Frequent crashes when adding colors to swatches in Illustrator 2025

    1 vote

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  17. 29.7.1アップデートにおけるテキスト入力について

    半角入力では問題なく行えますが、日本語の入力時にリアルタイムで反映されず、画面左上で文字が表示され、Enterを押すと入力されるという仕様になっていました。(添付画像参照)
    また、以前のバージョンではAlt + 右 / 左向き矢印キーでカーニングできていましたが、出来なくなりました。
    改善していただきたいです。

    1 vote

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  18. Can’t place an object between unfurled groups in Layers

    If you have two groups unfurled in Layers — good luck in positioning an object between them in Layers. Any spot you drop it in will move it into either group, like the first attached GIF shows.

    And if the object is originally within a group, you’d have to move it outside first, collapse both groups and only then put it in-between... when you have a complex layer structure it can be very painful.

    Unlike in Photoshop (GIF 2), Send Backwards / Send to Back won’t move the object outside of the group, and dragging the layer to the left…

    6 votes

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    0 comments  ·  Layers  ·  Admin →
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  19. Properties Panel Content Missing in Illustrator v29.3

    Description of the Issue:

    After upgrading to Illustrator v29.3, the Properties panel no longer displays its full content. For example, when selecting a rectangle, the panel only shows "Rectangle" and "Quick Actions," while other expected options are missing. This issue persists even after clearing the cache, resetting preferences, and restarting the application.

    I downgraded to v29.2.1, and the Properties panel worked as expected. However, when I upgraded back to v29.3, the issue reappeared, confirming that this is specific to the v29.3 update.

    System Information:

    • Operating System: macOS 15.3.1
    • Adobe Illustrator Version: v29.3

    Steps to Reproduce:

    • Upgrade to Illustrator v29.3.
    • Open…
    5 votes

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  20. Using 'Divide' Pathfinder action produces unexpected/incorrect results.

    Seems there is a bug in Pathfinder in Illustrator 29.7.1. When I use the 'divide' setting, it produces incorrect/unexpected results. Seems to be a new issue since upgrading.

    1 vote

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