8123 results found

1. Use Artboards option disabled when exporting as PDF – even in new multi-artboard documents

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:
   Option remains disabled; Illustrator exports a single combined PDF instead.

   Environment:
   - Illustrator version [29.8.2, e.g. 28.0.1 Windows 11]
   - Tested with and without PDF-compatible AI saving
   - No linked or embedded content involved

   Impact (Urgency):
   This issue prevents multi-page export workflows, critical in professional environments (e.g. signage, print production, packaging).
   It requires manual scripting or third-party tools to achieve basic multi-page PDF export, which significantly slows production and increases error risk.

   Please confirm if this is a known issue and if a fix is planned.

   Thank you - this is a critical production blocker for multi-artboard workflows.

   Description:
   In the current Illustrator version, the ‘Use Artboards’ checkbox in File ▸ Export ▸ Export As... ▸ PDF is greyed out and cannot be selected.
   This happens even in a new document with multiple artboards (e.g. 3 pages with simple shapes).

   Steps to reproduce:
   1. Create a new document with 3 artboards
   2. Add simple objects on each artboard
   3. Go to File ▸ Export ▸ Export As… ▸ Select PDF
   4. → “Use Artboards” option is greyed out

   Expected result:
   “Use Artboards” should be selectable so that Illustrator exports each artboard as a separate PDF file.

   Actual result:… more

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Issue saving document on hard drive after creating a pattern swatch, file won't save or AI crashes. Cloud document saves fine!

   I keep recreating a pattern swatch to use on a social media image, and every time I go to save the document Illustrator either crashes completely or won't save the file and I have to start over again. Weirdly, saving to the cloud works just fine, it's only when I have to my hard drive on my brand new MacBook Pro. If I do any other work within the file, it will save. But if I create the pattern and use it within the file, the crash happens. Expected result is to be able to save the file on my hard drive and retain the pattern swatch in the file. Please help!!
   Macbook Pro - M4 Pro Chip
   Operating system: Mac Sequoia 15.5
   Illustrator: 2025 29.5.1

   I keep recreating a pattern swatch to use on a social media image, and every time I go to save the document Illustrator either crashes completely or won't save the file and I have to start over again. Weirdly, saving to the cloud works just fine, it's only when I have to my hard drive on my brand new MacBook Pro. If I do any other work within the file, it will save. But if I create the pattern and use it within the file, the crash happens. Expected result is to be able to save the file on my… more

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   7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Illustrator uses 100% CPU, sustained, even when idle and no documents open

   I've observed many times that when Illustrator (29.7.1, on macOS 15.6) is idle in the background, it's running a 100% CPU task. Even if I close all of its open documents, the CPU use is at 100% CPU, and stays there until I quit.

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   3 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. "Learn the tools" popups appearing on their own

   The Learn popups for the tools on the tool bar keep appearing on their own whenever I am in the application. I have to wipe my mouse over them for them to disappear, just for them to keep popping up when I am using Illustrator. This continues to happen the entire time I am in the application.

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   3 votes

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   2 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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5. Bug - Cannot access Hands on tutorials

   I was doing the hands on tutorials and then I loaded into the app and the section for them was gone in my tutorials tab. I found the webpage online that allows me to launch hands on tutorials from browser https://www.adobe.com/learn/illustrator?tutorialType=inApp&learnIn=1 and it leads to the screenshot provided. I would love to be able to continue doing the hands on tutorials. I ensured that I have no VPN installed, I updated graphics drivers, and reinstalled Illustrator to no avail.

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   4 votes

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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6. モノクロになってしまう

   illustrator2025
   Windows11

   Adobeクラウドに保存していたものを開くと「プレビューを終了できません。指定した処理を実行できませんでした」というポップアップが出てしまい、保存していたものがモノクロになってしまって編集もできない。クラウドの一覧で見ると正常そう。

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   3 votes

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Illustrator crashes when I double-click a text to edit

   These are awful. You are awful. The program has closed 10 times. The reason is I don't want to double-click a text and edit it. I can't get it to work. You're screwed for the program. Every time I double-click a text and try to edit something, the program closes. The world's highest-earning software is a worthless software team.

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   1 vote

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Illustrator "froze" when adjust object in transform panel

   1. Mac Mini 2024 (Sequoia 15.5)
   2. Adobe Illustrator 2025 (29.6.1)
   3. Tried moving the selected object using "Transform" panel - X,Y value
   4. Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.

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   1 vote

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   Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. With no documents opened, clicking New doesn’t do anything

   Once I close all the artworks, I click on "New", nothing seems opening. I think it's bug

   2 votes

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   Need More Info  ·  2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Text is not working

    My textboxes are empty including those that use to have text in it. I can create or select and edit them but when I type something in, nothing appears. If I try to select a text layer thats connected to a group, it randomly changes to selecting the parent/group.

    2 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Crashes immediately when adding a leader before a "tate-chu-yoko" text in vertical orientation

    Guaranteed immediate crashing upon adding a leader in the Tabs panel to a tabbed gap right before a character that's set as tate-chu-yoko.
    Now I have to use bad workarounds just to circumvent this...
    Hope it gets fixed soon.

    2 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. 文字組みアキ量設定の動作不良

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Windows10、Adobe Illustrator28.7.1

    2.問題が発生したときに実行していた手順
    Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
    添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
    他の全角カッコでは問題なし。
    複数のPCで同様の症状が出る。

    3.想定していた結果
    4.実際の結果
    添付資料を確認ください。

    1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
    現状は、Illustrator27.9.5で対処しています。

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    34 votes

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    Done (Available in Beta)  ·  12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Not able to trim or crop properly

    i am trying trim but its not working properly

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    2 votes

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    Need More Info  ·  1 comment  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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14. New document page dimensions resetting as I'm typing them

    Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.

    There is a 2-page discussion about it here, including someone's video capture of it on page 1:

    https://community.adobe.com/t5/illustrator-discussions/new-document-size-value-resetting-in-adobe-photoshop-illustrator-amp-indesign-2025/m-p/14936407

    Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.

    I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).

    12 votes

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    7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Selected an object in a bottom layer makes it render on top when exporting to TIFF

    When exporting to TIFF(doesn't happen when exporting to PNG), if I have text selected at the time, it appears at the front, when there should be layers above. I have attached a sample Illustrator file and resultant TIFF.

    Illustrator 29.8
    Windows 11 24H2 26100.5074

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    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. 表示用に埋込んだ日本語OTFが表示されない

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.プレビュー用に埋め込まれたフォントが表示に利用されない。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

    いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
    フォントのファミリー名やスタイル名の処理に問題があるように思います。

    Translated:
    Steps to reproduce
    1. Open a new document, enter any text, and specify a Japanese OTF font.
    2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
    3. Uninstall the specified font.
    4. Open the previous document in Illustrator.
    5. The font embedded for preview is not used for display.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The encoded font is saved in the "Embedded Font Binary Data" included in the document's Dictionary, but is not used when the document is opened.

    I tested several things, and even if it is a Western font or CJK, it will be displayed in the preview if it is TrueType. Japanese fonts included in AdobeFont and Morisawa OTF, etc. are not used for display even though they are included in the document.
    There seems to be a problem with the processing of the font family name and style name.

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.プレビュー用に埋め込まれたフォントが表示に利用されない。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

    いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
    フォントのファミリー名やスタイル名の処理に問題があるように思います。

    Translated:
    Steps to reproduce
    1. Open a new document, enter any text, and specify a Japanese OTF font.
    2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
    3. Uninstall the specified font.
    4. Open the previous document in Illustrator.
    5. The font embedded for preview is not used for display.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The encoded font is saved in the "Embedded Font Binary Data" included in the… more

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    14 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Scale percentages are not consistent for images.

    When placing a file without changing the scale, the links panel should display 100%.
    It does that for Linked Tiff (and PSD) files, but displays a scale percentage (that depends on the resolution) for JPEG and PNG files.
    When images are Embedded, a scale percentage is shown, where a resolution of 72 ppi is shown as 100% and smaller percentages for higher resolutions.
    When images are just placed 100% should be shown, they are not scaled and their size reflects their resolution.
    Currently (Illustrator 28.7.1) it will show 100% for a Linked Tiff file with a resolution of 144 ppi, but when embedded, the same file shows 50%

    See this User Forum dicussion: https://community.adobe.com/t5/illustrator-discussions/placed-image-scaling-is-wrong/m-p/14865963#M420645

    When placing a file without changing the scale, the links panel should display 100%.
    It does that for Linked Tiff (and PSD) files, but displays a scale percentage (that depends on the resolution) for JPEG and PNG files.
    When images are Embedded, a scale percentage is shown, where a resolution of 72 ppi is shown as 100% and smaller percentages for higher resolutions.
    When images are just placed 100% should be shown, they are not scaled and their size reflects their resolution.
    Currently (Illustrator 28.7.1) it will show 100% for a Linked Tiff file with a resolution of 144 ppi,… more

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    26 votes

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    17 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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18. Errors were detected but could not be corrected automatically. Please send the file to Adobe for further analysis.

    I have already tried to reset illustrator preferences, removed all unused brushed and patterns.

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Glyph substitution not working in v28.7.1

    In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.

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    v28.7.1でグリフ置換が機能しない

    v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

    40 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is confirmed the issue is indeed fixed in the Beta 28.7.0.65 and soon will be pushed into main build.

20. PARM Error after switching from Illustrator CC2023 to Illustrator CC2025

    ILLUSTRATOR PARM ERROR MESSAGE
    Hello everyone,
    I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
    System: macOS 15.6.1
    Apple M1 Max
    64 GB
    The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
    The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
    When this happens (regularly), Illustrator becomes impossible to use.
    I am looking for information on this issue. Is it a hardware issue, RAM, graphics card, or potential file corruption?
    At this stage, I have not yet collected any files from users who did not think to make a copy of the affected files. I only have screenshots.
    Any ideas on how to solve this issue would be welcome.

    Thanks for your help !

    ILLUSTRATOR PARM ERROR MESSAGE
    Hello everyone,
    I am trying to resolve a PARM issue that users have been facing since migrating from CC 2023 (27.9) to CC 2025 (29.8.2).
    System: macOS 15.6.1
    Apple M1 Max
    64 GB
    The error message appears on many files, significantly slowing down file editing and making Illustrator extremely slow.
    The only solution I have found is to reset the Illustrator preferences. This solution temporarily fixes the issue, but then it switches back.
    When this happens (regularly), Illustrator becomes impossible to use.
    I am looking for information on this issue. Is it a hardware issue, RAM,… more

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    2 votes

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