8120 results found

1. CMYK colors get recalculated in a document with color mode changed from RGB to CMYK, using Color Picker

   According to the user, they often receive files created in RGB mode, and they have to convert them to CMYK, using File > Document Color Mode, make specific changes and push documents further. And while the document becomes CMYK, Ai keeps recalculating supplied values, as if these get double-converted via RGB space.

   There are easy steps to reproduce this problem from scratch.
   1. Create a new RGB document, using Web Document Profile
   2. Go File > Document Color Mode > CMYK
   3. Create a rectangle
   4. Open Color and enter a CMYK color, like 15-30-45-15, tabbing through values. Press Enter while being in the last K field.
   5. Open Color Picker again and check the values.

   Expected — CMYK 15-30-45-15.
   The one I get, using my Color Settings, is 21,15-32,8-47,81-7,71

   If I enter these same values in Color panel — they get accepted fine.
   Sometimes the Color Picker becomes sane and stops converting, but I haven’t figured out actions needed... perhaps something with the order of focusing fields?

   My guess is that somehow Ai treats the HEX field as the last selected one (even though it’s not), adn uses the value in it as the final choice...
   Please fix.

   According to the user, they often receive files created in RGB mode, and they have to convert them to CMYK, using File > Document Color Mode, make specific changes and push documents further. And while the document becomes CMYK, Ai keeps recalculating supplied values, as if these get double-converted via RGB space.

   There are easy steps to reproduce this problem from scratch.
   1. Create a new RGB document, using Web Document Profile
   2. Go File > Document Color Mode > CMYK
   3. Create a rectangle
   4. Open Color and enter a CMYK color, like 15-30-45-15, tabbing through values. Press Enter… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. Toggle Visibility Not Working in Layers Panel

   Windows 11 desktop, 12 GB graphics card, 32 GB RAM, Intel processor with 3.60 GHz, 64 Bit x64-based processor
   29.7.1 (64 bit)
   I am creating a design and trying to toggle the background layers to compare. When I click on the eye icon in the Layers panel, the layers sometimes go on/off and most often do not. Essentially, toggling visibility does nothing.

   I have checked that my layers are visible in the hamburger menu. I have restarted Ai and restarted my computer.

   My document is saved to the cloud - I did get an autosave is temporarily disabled warning and I get a plugin conflict message when I open AI - I have no plugins active in Ai that I can find in the Preferences settings. The plugin warning is for LogiOptionAi2020.aip

   The screenshots show that the background doesn't change even when I toggle the layers on or off. This problem only happens with the one layer- the top ones I have toggled off and when I toggle them back on they show up.

   Windows 11 desktop, 12 GB graphics card, 32 GB RAM, Intel processor with 3.60 GHz, 64 Bit x64-based processor
   29.7.1 (64 bit)
   I am creating a design and trying to toggle the background layers to compare. When I click on the eye icon in the Layers panel, the layers sometimes go on/off and most often do not. Essentially, toggling visibility does nothing.

   I have checked that my layers are visible in the hamburger menu. I have restarted Ai and restarted my computer.

   My document is saved to the cloud - I did get an autosave is temporarily disabled warning and… more

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   Need More Info  ·  6 comments  ·  Layers  ·  Delete…  ·  Admin →
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3. テキスト右揃え不具合

   OS / Windows 11 Home 23H2
   Illustrator 2025（バージョン 29.1）

   右揃えテキスト中に四分アキ等の文字が含まれ、アキの設定を自動の場合、テキスト右端がズレます。
   自動設定ではなく、「アキなし」や個別にアキ量を「二分アキ」等に指定するとこの問題は解消されます。

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   Resolved (Comments Open)  ·  5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. App crashes shortly after launch

   It keeps quitting unexpectedly after a short time

   2 votes

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   Need More Info  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Threaded text areas display only first lines when Adobe Every-Line composer is used, since 29.6

   Issue: two or more threaded text areas no longer render all text inside. The text does still exist (as visible in View > Outline) but it does not render on screen or when exporting / saving out. Whereas text flashes visibility for single text areas with no threading, but does eventually show.

   Actions taken: fresh text areas; freshly typed text (not copy-pasted); fresh document with fresh areas and fresh text. All do not render fully. Also ensured text is at the very top with no unseen masks or shapes obscuring. Turning off and on Outline View, bounding box, edges etc.

   Temporary solution: rolling back to v29.5. In this earlier version threaded text areas render fully and correctly.

   Ai: v29.6.x and v29.7
   PC: Win 11 Enterprise; build 26100.4652 and 22631.5624.

   Issue: two or more threaded text areas no longer render all text inside. The text does still exist (as visible in View > Outline) but it does not render on screen or when exporting / saving out. Whereas text flashes visibility for single text areas with no threading, but does eventually show.

   Actions taken: fresh text areas; freshly typed text (not copy-pasted); fresh document with fresh areas and fresh text. All do not render fully. Also ensured text is at the very top with no unseen masks or shapes obscuring. Turning off and on Outline View, bounding box, edges etc.

   … more

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   Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Eyedropper reports "nan" or inaccurate color

   Adobe Illustrator version 29.7.1.
   When picking a color with the eye dropper from a 2x2 raster image copied and pasted from Photoshop, on certain sub-pixel positions the eye dropper will return a "nan" color, and will fill all of its preview color windows to black. That, or it will be wildly inaccurate.
   Attached a screenshot and the .ai file.

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7. Embedded Grayscale Image Inverts When Unembedded from Illustrator 29.8.1 and Opened in Photoshop

   I’m encountering a consistent issue with Adobe Illustrator version 29.8.1 on Windows 10 (64-bit) involving grayscale images.

   When I unembed a grayscale image from an Illustrator file and open it in Photoshop, the image appears inverted (as a negative — colors reversed). This only occurs when the embedded image is in grayscale mode. Color images do not seem to exhibit this problem.

   This behavior did not occur in previous versions of Illustrator and seems to be specific to version 29.8.1.

   Steps to Reproduce:

   Open an Illustrator file (v29.8.1) with an embedded grayscale image.

   Unembed the image.

   Open the resulting file in Photoshop.

   Observe that the image is displayed with inverted (negative) colors.

   This issue is interrupting my workflow, especially when working with grayscale assets. I would appreciate your assistance in identifying a fix or workaround, or confirmation if this is a known issue under investigation.

   Please let me know if you require further information or sample files for troubleshooting.

   Thank you for your support.

   I’m encountering a consistent issue with Adobe Illustrator version 29.8.1 on Windows 10 (64-bit) involving grayscale images.

   When I unembed a grayscale image from an Illustrator file and open it in Photoshop, the image appears inverted (as a negative — colors reversed). This only occurs when the embedded image is in grayscale mode. Color images do not seem to exhibit this problem.

   This behavior did not occur in previous versions of Illustrator and seems to be specific to version 29.8.1.

   Steps to Reproduce:

   Open an Illustrator file (v29.8.1) with an embedded grayscale image.

   Unembed the image.

   Open the resulting file… more

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   Need More Info  ·  3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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8. Created Dimensions change their snapping positions

   I wanted to use the Dimension tool but I’m afraid it really needs some work and can only be used when your drawing is finished.
   Here is a quite of bug that happened: I was adding another space and other dimensions. Apparently it changed my previous one with a certain angle (I didn't rotate anything though).
   I did realize at that time and can't even go back to when it was good.

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9. When moving object it counts as hundreds of inputs, filling the history

   When you move an object with the mouse, it seems to consider each pixel or so it moves as an individual input, so if you just quickly drag something, your history is completely filled and it is impossible to undo enough to undo the single move. It also shows up as 'Undo' in the history tab rather than 'move' - only the final one is considered 'move'.

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   3 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems fixed in Beta 30.0.0.14

10. CEPHtmlEngine keeps macOS awake

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd - Prevent sleep while display is on"
    
    pid 54064(CEPHtmlEngine): [0x000166200005a544] 170:43:06 NoDisplaySleepAssertion named: "Video Wake Lock"
    
    pid 962(WindowServer): [0x00071c6200099e21] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:10005e0bf service:AppleHIDKeyboardEventDriverV2 product:Apple Internal Keyboard / Trackpad eventType:3"
    
    Timeout will fire in 120 secs Action=TimeoutActionRelease
    No kernel assertions.

    CEPHtmlEngine erroneously keeps macOS awake by setting PreventUserIdleSystemSleep

    See details below, CEPHtmlEngine is unnecessarily keeping macOS awake using the power management API and asserting PreventUserIdleSystemSleep, on this device it has been asserting and renewing its assertion for 170 hours.

    This presents a massive physical security risk to enterprise customers as it defeats IT controlled sleep/screensaver/walkaway preferences to lock the computer.

    nick@Nicholass-MacBook-Pro ~ % pmset -g assertions
    2025-04-29 17:49:04 -0400
    Assertion status system-wide:
    BackgroundTask 0
    ApplePushServiceTask 0
    UserIsActive 1
    PreventUserIdleDisplaySleep 1
    PreventSystemSleep 0
    ExternalMedia 0
    PreventUserIdleSystemSleep 1
    NetworkClientActive 0
    Listed by owning process:
    pid 515(powerd): [0x00071b6c00019d4e] 00:04:13 PreventUserIdleSystemSleep named: "Powerd -… more

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    7 votes

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is being tracked and is awaiting the fix by CEP team

11. 「プリント」を実行した直後に Illustrator がクラッシュして終了する

    Illustratorのバージョン:
Illustrator 29.4 日本語版
    OS:
macOS Sonoma 14.7.7
    ハードウェア環境:
    ・機種名：iMac Retina 5K, 27-inch, 2020
    ・CPU：3.3 GHz 6コア Intel Core i5
    ・メモリ：8 GB 2667 MHz DDR4
    ・GPU：AMD Radeon Pro 5300 4GB
    プリンター:
Fuji Xerox DocuColor 1450 GA（Wi-Fi接続）

    再現手順:
    1. Illustrator で任意のドキュメントを開く
    2. メニュー「ファイル」＞「プリント」を選択
    3. プリントダイアログで用紙サイズや設定を変更
    4. 「プリント」をクリック

    実際の結果:
    ・「プリント」を実行した直後に Illustrator がクラッシュして終了する
    期待する結果:
    ・「プリント」を実行しても落ちずに、正常にプリント処理が行われる

    補足情報:
    ・データの複雑さやIllustratorの起動時間は関係ないように感じる
    ・他の EPSON 製プリンターでは同じ操作を行ってもクラッシュは発生しない
    ・DocuColor 1450 GA のプリンタードライバーを再インストールしたが、問題は改善しなかった

    クラッシュレポートのスクリーンショットを添付します。

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    2 votes

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    Need More Info  ·  3 comments  ·  Print  ·  Delete…  ·  Admin →
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12. グラフのサイズや位置が表示されない

    １．Windows11Pro Illustrator29.6
    ２．グラフツールでグラフを作成
    ３．変形パネル（ウインドウ＞変形）に値が表示され、編集できる
    ４．何も表示されない

    2 votes

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13. 円グラフ作成でサイズが指定した値と異なる

    １．Windows11Pro
    ２．グラフツールを使って円グラフを作成
    ３．指定サイズの円グラフ
    ４．50㎜の円グラフが43.287㎜になる

    2 votes

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14. Ai2025 - The Pencil tool has become unusable again! There's no accuracy—it’s too smooth!!!

    I’m here to post about the same issue I did in 2014.
    The Pencil tool has become unusable once again! It’s smoothing too much, even on the maximum accuracy setting (left first slider tick).

    Back in 2014, when Adobe rewrote the Pencil tool, you removed the previous numeric settings and replaced them with four ticks. All of them were too smooth and took too much control over the path, leading to imprecise bubbly and smooth drawings.

    I made a post about this back then, and Adobe was super nice to respond by adding a fifth lowest left tick with the previous lowest accurate settings, which I’ve been using for nearly 20 years now: "lowest fidelity, 0.5px smoothness, 0%."
    Here is the post I made in 2014:
    PLEASE PLEASE adobe. The new pencil tool has become unusuble to me
    https://community.adobe.com/t5/illustrator-discussions/please-please-adobe-the-new-pencil-tool-has-become-unusuble-to-me/m-p/5771656#M19352

    Now, after the 2025 update, the pencil tool once again is smoothing too much, even on the lowest accuracy setting. This is making mine and my colleagues work impossible because the tool doesn’t generate enough anchor points to create the detailed and organic edge illustrations we need. Not everyone is looking to draw smooth, bubbly shapes!

    This is crucial in an free hand drawn operation such as the pencil tool because anchor points act as the resolution of the path, determining the type of edges you want to express in your drawings. The character of the edge is essential for the final look.

    Why shouldn't we have more control over the path resolution, allowing for higher values? Currently, Illustrator seems to be leaning towards reducing the resolution of our paths, limiting our creative control leaning towards more smooth bubbly or geometric style.

    Inkscape is fantastic in this regard as it doesn't limit the resolution the artist gets to add to the path. It has a numeric setting where you can set what you need. Unfortunately inkscape falls short on other aspects of the freehand pencil drawing process, for instance you can't redraw over and over again and sculpt your path with the pencil tool as you can in illustrator.

    With this post I’m requesting:

    (1) To fix the bug and bring back the ability to generate more anchor points on the path for accuracty on the lowest tick with "lowest fidelity, 0.5px smoothness, 0%."

    (2) I'm also making an additional feature request for the ability to add even more anchor points than that by adding an even lower sixth tick that generates even more anchor points, with a setting like "lowest fidelity, 0.2px smoothness, 0%."

    Alternatively, and idealy, please bring back the numeric values like you had before that allow us to set the path resolution more precisely, similar to how Inkscape still handles it.

    This won’t slow down the application in any significant way—today's machines can handle it. I've pushed Illustrator to its limits for many years, and higher resolution paths have never been an issue. There's no reason to hold back on giving users more control over the paths and the style of their illustrations.

    I would love to assist in testing it out.

    Please Adobe.

    Thanks

    MacBook Pro Apple M1 Max PRO 64GB RAM.
    macOS Sonoma 14.7 (23H124)

    I have posted this in the adobe community forums also in hopes of a fix.
    https://community.adobe.com/t5/illustrator-discussions/ai2025-the-pencil-tool-has-become-unusable-again-there-s-no-accuracy-it-s-too-smooth/td-p/14922613

    Here follows some comparisons of anchor point generation to show the bug and the feature request on the bottom:

    (Please click the images to see the anchor point amount better, thanks)

    I’m here to post about the same issue I did in 2014.
    The Pencil tool has become unusable once again! It’s smoothing too much, even on the maximum accuracy setting (left first slider tick).

    Back in 2014, when Adobe rewrote the Pencil tool, you removed the previous numeric settings and replaced them with four ticks. All of them were too smooth and took too much control over the path, leading to imprecise bubbly and smooth drawings.

    I made a post about this back then, and Adobe was super nice to respond by adding a fifth lowest left tick with the… more

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    33 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in AI 29.0.1 Hot Fix Update.

15. The object doesn’t get aligned properly

    The aligning is not working at all, the first version of the Adobe Illustrator update highlighted the artboard in use in a bold black line, please bring that back and fix the aligning.

    MacOS 13.3.1 Ventura, Illustrator 2025

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    3 votes

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    Need More Info  ·  2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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16. Recent colors cannot be drag-n-dropped in gradient stops or onto canvas

    Recent colors cannot be used in gradient stops.
    Seriously?
    YouTube link: https://youtu.be/88qtt-O-wjE

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    3 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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17. JPEGs cannot open in Whatsapp

    The File > Export > Export as > JPEG/JPG produces files that cannot be opened in the latest WhatsApp. When opened, a popup will appear saying "This file was sent in an unusual format, which may indicate that this file is malicious, corrupted, or not supported by WhatsApp. For security reasons, this file cannot be opened.

    3 votes

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Selection reset after expand dynamic symbol

    In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:

    1. Create a dynamic symbol in a document and place its instances.
    2. Save the file.
    3. Reopen the file.
    4. Try to expand the dynamic symbol instances.

    Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances that were present before the last save. This is a strange bug, and the loss of selection after expanding, in particular, makes it impossible to automate certain tasks with symbols using scripts.

    Environment: macOS, Windows 10, Adobe Illustrator various versions 2019-2025

    In Illustrator, there are two types of symbols: dynamic and static. By default, when we select all symbol instances and expand them, the resulting new objects remain selected. An unexplained bug has been found with dynamic symbols:

    1. Create a dynamic symbol in a document and place its instances.
    2. Save the file.
    3. Reopen the file.
    4. Try to expand the dynamic symbol instances.

    Result: The selection is cleared from the objects, which does not happen with static symbols. If you place new instances of a dynamic symbol in the document, there is no selection loss – this only occurs with those instances… more

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    4 votes

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    0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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19. Cannot resize objects and artboard using handles

    Possible new bug in Illustrator as of 9/3/25. Cannot resize objects and artboard. No handles appear for me to freely resize. Any solution to this issue?

    2 votes

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    Need More Info  ·  3 comments  ·  Selection  ·  Delete…  ·  Admin →
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20. Duplicate Artboards will always fail if even one artboard exists near the right edge of the canvas

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS 12.7.5
    • Illustrator 2025 (29.6.1)

    Steps to reproduce

    1. Open the attached file "duplicate_artboards.pdf(ai)"
    2. Select Artboard 1 and execute "Duplicate Artboard"

    Actual result

    The error message "Cannot create Artboard outside the canvas. Please rearrange and try again." appears and stops.

    

    Expected result

    The artboard is duplicated with the Y coordinate shifted down and the X coordinate aligned with the left edge of the previous artboard row.

    Workaround

    Select the artboard with the Artboard tool, then copy and paste.

    Attachments

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    ---

    ja

    「アートボードを複製」は、アートボードがカンバスの右端近くに1つでも存在すると必ず失敗します

    アートボードパネルにある「アートボードを複製」コマンドを使ってアートボードを複製する際、書類内に1つでもアートボードがカンバスの右端近くにあり、新しいアートボードがカンバスからはみ出す座標になると失敗します。

    Y方向に折り返して複製することができません。そのため、そういったアートボードが書類内にあるときは永遠に複製が成功することはありません。

    アートボードのコピー＆ペーストや、「新規アートボード」では折り返して生成することができるので、「アートボードを複製」もそうなるのが、予期する結果です。

    環境

    • macOS 12.7.5
    • Illustrator 2025(29.6.1)

    再現手順

    1. 添付したduplicate_artboards.pdf(ai)を開く
    2. Artboard 1を選択し「アートボードを複製」を実行する

    実際の結果

    「カンバスの外側にアートボードを作成できません。再配置を行って、もう一度実行してください。」とエラーが出て止まります。

    

    予期する結果

    Y座標を下にずらし、X座標は前のアートボード行の左端に合わせてアートボードが複製されます。

    回避策

    アートボードツールでアートボードを選択した後コピーし、ペーストします。

    添付ファイル

    • duplicate_artboards.pdf
    • duplicate_artboards.png

    en

    Duplicating an artboard using the Duplicate Artboards command in the Artboards panel will fail if one of the artboards in the document is near the right edge of the canvas and the new artboard is at coordinates that extend beyond the canvas.

    It is not possible to duplicate the artboard by wrapping it in the Y direction. Therefore, when such artboards are in the document, it will never succeed.

    The expected behavior is that Duplicate Artboards will also do so, since you can copy and paste artboards and New Artboard will generate them with a wrap around.

    Environment

    • macOS… more

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    7 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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