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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8047 results found

  1. Illustrator sometimes reports the font is not installed but then finds it on its own

    Boa tarde, há uns dias abri um documento que dizia que o tipo de letra estava ausente e hoje ao abrir dizia que já tinha o tipo de letra utilizado naquele texto. Sendo que não instalei a fonte nem passei nenhuma ficheiro da mesma de um pc para o outro, podem dizer-me se isto é normal ou se há algum bug no vosso programa?

    1 vote

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  2. Repeatedly unable to create New Files

    After a few hours of running illustrator at work, it will come to a point where I cannot create a new file. Ctrl+N won't open the window. File > New... won't open. Clicking New File in the home page won't work. I have to close illustrator and reopen it. It happens at least 3 times a day and is quite frustrating. I've tried resetting my preferences and reinstalling illustrator, but it continues to happen.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  3. Unidentified dash / gap values get shown as zeroes

    Make a simple test (as demonstrated in the attached GIF).
    Make sure you test this after relaunching Illustrator.
    Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.

    A. Create a new document based on Web document profile
    B. Create a simple rectangle
    C. In the Stroke panel enable Dashed Line option

    The first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.

    D.…

    12 votes

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    1 comment  ·  Strokes  ·  Admin →
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  4. 縦中横の設定が機能していない

    縦書きの行の中で縦中横の設定を変更しても反映されません。
    (Illustrator Ver.29.1)

    6 votes

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  5. Objects invisible after leaving Isolation Mode

    After making changes in Isolation Mode the objects become invisible until I move it. This has been happening to me in many different files.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

    5 votes

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    1 comment  ·  Isolation  ·  Admin →
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  6. Printer and settings won't stay selected

    Every other update makes the default printer not stay saved and selected. I also use a custom setting to make the PDF shrink to fit and that does not stay selected either. With my job of designing proofs and sending them out, this makes a huge time waster to have to select the printer each time, click done and then click print again to get the printer settings to come up.

    2 votes

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    0 comments  ·  Print  ·  Admin →
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  7. Live Paint settings reset on restart

    Whenever I open Illustrator the settings for Live Paint reset themselves.
    I.E. I double-click on the tool, set the swatch preview to off and highlight on, but next time I open Illustrator swatch preview is back on and highlight is off.

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  8. The program is crashing frequently

    The program is crashing frequently, giving a black screen and sometimes the screen freezes on a file, even if I change tabs.

    1 vote

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  9. Quand je fais du 3d matière, cela se transforme en lien un fois enregistrer et reouvert le fichier

    Quand je fais du 3d matière, quelque fois cela se transforme en lien une fois enregistrer, fermer et ouvert le fichier. malheureusement je ne peux plus connaitre l'effet que j'ai réalisé et plus le copier

    1 vote

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  10. Applying a material to an extruded object says it’s not enough RAM

    I apparently don't have enough RAM to do this. I'm trying to add a material to the border of the left file, it's a fill not a stoke... I have 96GB of RAM.... I am apparently using 26GB of memory. 70 Gb of RAM Should really be enough for almost anything I would think. Please let me know if there's a way I can use these tools if not I'll have to go back to my client and say "Adobe can't do it" once again.

    1 vote

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  11. Add colour theme to swatches from CC Library is not working, it only gives a pink swatch

    Add colour theme to swatches from CC Library is not working, it only gives a pink swatch

    1 vote

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  12. Text style in a mess when editing text. They appear ok in Preview mode. I can't complete the task or job.

    I am trying to edit this text in illustrator 29.7.1. Each time a type, make an amendment to the existing text it scrambles all of the settings and messes everything up (please see screenshots of before and after). I've tried to output to PDF but this also displays in a mess. Please let me know if there is a fix so I don't have to abandon this job and start again. Thanks, D

    1 vote

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  13. Show pixel grid above 600 zoom not working

    I am tying to do pixel based artwork and I want to see the pixel grid when zooming in at high values. There is an opition in preference panel to show pixel grid above 600 zoom which is not working

    1 vote

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    1 comment  ·  Snapping  ·  Admin →
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  14. Split Into Grid adds printable lines instead of guides

    In Split Into Grid window there's an option to "add guides". But instead of guides lines are added that have standard stroke — printable lines that are conveniently in neutral greenish color 0,1 pt stroke and look like guides so it's easy to miss that.

    2 votes

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  15. 1 vote

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    1 comment  ·  Other...  ·  Admin →
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  16. When a justified area type with a short line gets converted into a point type, text shifts

    Why this justified text suddenly jumps into the middle of the area type’s bounds when converted into a point type? Not new at all, happens in CC2017 at least. It should stay where it was. If I change it to be just left-aligned, it works as expected.

    2 votes

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  17. Unable to export blank canvas using 'Export to Screen Multiple Formats'

    Cannot export blank canvas using 'Export to Screen Multiple Formats'.
    When making a brochure, one page is blank, but when using "Export to Screen Multiple Formats" to export, it prompts that a blank canvas cannot be exported.

    2 votes

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  18. Joining two paths completely ruins brush width/variable stroke width profiles

    1. Draw a path with a pressure-sensitive brush. Draw another one that begins near where the first one ends.
    2. Select the ends of both paths. Object > Join.
    3. Wonder why the resulting pressure profile bears no resemblance to what you had on screen before the join.

    4. Draw a path with a variable stroke width. Draw another one that begins near where the first one ends.

    5. Select the ends of both paths. Object > Join.

    6. Wonder why the resulting width profile bears no resemblance to what you had on screen before the join.

    I think it might be just grabbing the pressure/width…

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  19. Strokes with a profile and have the rounded corners selected end up having pointy corners

    The corners of my strokes should have a rounded corner but the moment I adjust the profile with the width tool they turn all pointy

    2 votes

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    3 comments  ·  Strokes  ·  Admin →
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  20. Error al crear cuadricula

    Tengo windows 10, Ram de 8GB, Disco ssd de 900GB, procesador corel i5.
    Ajusto los divisores de la cuadricula pero al crearla, los divisores verticales cambian aleatoriamente la cantidad, por números mucho más grandes. Adjunto video.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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