8128 results found

1. Disappearing an outline size diameter of a brush tool

   When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.

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   10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Surface pro (2017) pen pressure problem

   Hello everyone!

   I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

   This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

   I have also attached two screenshots: first being a screenshot of the lines i drew on my surface pro (2017) and the pen; and the second being a screenshot of the lines I did on my desktop computer using a Wacom Intuos pro. these were drawn with the same exact brush and using the same hand movement, however you can clearly see that the Surface Pro is not able to produce as thin lines.

   I have tried to change the pen pressure curves to combat this but it doesn't help. What it feels like is that when you press very lightly with the pen, the line jumps straight to this medium thickness instead of being really thin at first. Also the line keeps the same thickness until I exceed a certain pressure threshold. The line starts drawing pretty much when I feel like it should, it just jumps straight to thicker line and stays that way for a bit even if i change the pressure slightly. This can be most clearly seen in the middle lines of the screenshots I attached: the first one (Surface Pro) has no variation in the line weights of the lines it produced from my very light, barely-touching-the-tablet type of line, but the second (Intuos Pro) was able to pick up on the line weight variation on those lines.

   I have installed the newest firmware and driver update already from: https://www.microsoft.com/en-us/download/details.aspx?id=55484

   I should also mention that with Photoshop I am able to produce very thin lines, so the pressure sensitivity works well in there.

   I would be really grateful if a solution could be found to this problem! Inking with vector lines was something I was looking forward to when buying this device, but now I feel like I am handicapped when using Illustrator on my Surface Pro.

   Hello everyone!

   I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

   This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

   I have also attached two screenshots: first being a screenshot… more

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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3. Use of Asset Export panel modifies existing SVG when closing without saving changes

   When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

   Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

   This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I encounter this bug - normally when closing Illustrator at the end of the task.

   Steps to reproduce:

   1. Create a new document (it can be any size). I have created a 50px by 50px Web document.
   2. Add an object to that document. I have added a black square 50px by 50px with no stroke. [Screenshot 'Step 2']
   3. Drag that object into the Asset Export panel. Leave the name as the default of Asset 1.
   4. Export the asset as an SVG.
   5. Open the exported SVG in a text editor to see it's code. [Screenshot 'Step 5']
   6. Close the document created in step 1.
   7. Open the new 'Asset 1.svg' in Illustrator.
   8. Drag the object (in this case the black square) to the Asset Export panel again. Leave the name as the default of Asset 1.
   9. Export the asset as an SVG. When asked if you want to replace the existing file choose to replace.
   10. Open the exported SVG (from step 9) in a text editor and observe that the code is different to the output from step 5. [Screenshot 'Step 10']
   11. Close the open document in Illustrator. When asked to save changes, choose 'Don't Save'.
   12. Open the exported SVG (from step 9) in a text editor and observe that the <metadata> element has been added, despite choosing to not save changes. [Screenshot 'Step 12']

   Technical Information

   Adobe Illustrator CC v22.1
   Running on macOS High Sierra v10.13.6

   When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

   Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

   This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. Illustrator & Mohave

   I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

   Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai, Filename 2.ai, Filename 5.ai" Instead of saving over "Filename.ai". No problem reopening these files however in Illustrator. But goes right back to the naming issue. Note:*This is not a duplicate filename issue, this is something entirely weird.

   My version of Illustrator is current with most recent update.
   Not good at all. Any ideas why this is happening? It's quite strange, have never seen this before.

   I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

   Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai,… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to see if it resolves the issue.

   the error as seen in screenshot is form Apple Os, you may want to contact them to resolve finder issues

5. Hyphenate problem in Italian

   In Italian istituto is i-sti-tu-to

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. 3D Extrude and Bevel - Rough color transitions

   The 3D extrude and bevel doesn't seem to handle transitions between curved surfaces and straight surfaces well. There's a very rough color transition in the resulting 3D render where one would expect a smooth transition. See attached for an example.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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7. Asset Export Undo Deletion

   If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. AIGPUSniffer crash on MACOS 10.14

   how to resolve

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please upgrade to the latest AI version 23.0 to resolve this issue. Version 22 is not supported on 10.14

9. Split into Grid draws guides wrong on multiple artboards or with custom origin

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can make a screenshot if asked for.

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can… more

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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10. Film and Video presets have an unnecessary Artboard 2

    Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This artboard has a purpose.

    As mentioned here in comments and in several discussions (here or here), this artboard is needed when importing the file as a composition into After Effects.

    Quoting Ton Frederiks (thanks):

    With a single artboard, After Effects clips the content outside the artboard even when Retain Layer Sizes is selected.

    With the second large artboard, AE will show the contents of layers when Retain Layer Sizes is selected.

    Another way to solve it is to create a single large artboard that has the size of all the artwork.

11. Some shortcuts not working in 22.1

    For example Transform each Ctrl+Shift+Alt+D not working at all.
    CC2017 seems to be still better option than CC2018, many bugs.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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12. AIGPU sniffer

    AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

13. Microsoft Surface pro 5 pen + Adobe illustrator cc2018 pen tool issues

    Hello..

    I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

    But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
    But somehow, when using a mouse, everything becomes normal.

    Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
    Even I also tried in Adobe Illustrator CS6, the surface pen + "pent ool" are normal too.

    I was update windows, reinstal adobe illustrator, find solution on surface pen setting and adobe illustrator preference but still not found solution.

    I have idea: adobe give solution for this issues so surface user can still using adobe illustrator to working.

    Thanks,

    Regards
    Agustian

    Hello..

    I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

    But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
    But somehow, when using a mouse, everything becomes normal.

    Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
    Even I also tried in Adobe Illustrator CS6, the surface… more

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    3 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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14. Tool Menus Errors: Tool menus click through into the tool options below them.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See attached.

    Tool Menu Interface Errors:
    I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
    I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
    I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
    Am using the latest Illustrator on Win10. See… more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. Creative Cloud Libraries can't add multiple swatches

    I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    AI 23.0 (latest update) resolved the issue, therefore closing the thread.

    Thanks,
    Raghuveer Singh

16. Bug: Illustrator 22.1 Not Usable Since Mojave Update

    1. Mojave update on latest Illustrator CC version 22.1

    2. Basic usage of Illustrator

    3. Use Illustrator normally

    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

    8 votes

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    20 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

17. Selection Tool - not showing box when shape is selected?

    When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

    It seems to be filled in green corners exactly like the direct selection tool.

    I have closed Illustrator and opened it again.

    12 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,

    Ankit Goyal

    Illustrator Team

18. Colors dull when exporting png

    OS: iOS High Sierra version 10.13.4
    AI CC up to date

    When I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. program not responding

    So I deleted my old version of Illustrator since Adobe kept sending warnings saying I was using a cracked version. So I went ahead and purchased the 1 year and now that the new Illustrator is installed, it just keeps freezing and saying program not responding. I liked the old version better plus it was already paid off

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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20. Essentials Classic Workspace is missing

    I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Jim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.

    If you are still missing it, please comment back.