8202 results found

1. Illustrator locks down when a new file tab is clicked

   1. click file
   2. click new
   3. never opens new file window
   4. entire program freezes

   same thing happens with keyboard shortcut

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.

2. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

   Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

   This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

   This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

   I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

   I uninstalled Adobe Illustrator CC 2017 and installed it again.

   I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

   This all doesn’t help.

   Screen recording 1: http://recordit.co/wimzBKLauT
   Screen recording 2: http://recordit.co/PvkLV2VFz7

   The attachment has my regional settings in macOS and the unit prefs.

   https://forums.adobe.com/message/9769467#9769467

   I’ve documented the issue here:

   this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

   When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Thank you for reporting the issue. We have added the issue to our backlog.

   With Best Regards,
   Raghuveer Singh

3. Can't change size of stroke

   Can't change size of stroke

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   2 comments  ·  Strokes  ·  Delete…  ·  Admin →
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4. Illustrator CC 2017 crashes when i copy paste anything from it

   When i try to copy paste anything from the Illustrator, It crashes.
   1. I use the latest Illustrator CC 2017
   2. For example i draw a cube
   3. I open the Photoshop as well
   4. Back to Illustrator and copy the cube and try to paste into the photoshop but the Illustrator crashes.
   5. I reinstall it and rebooted the PC of course but nothing changes
   6. Honestly if i push the "CTRL-C" within Illustrator it crashes asap, so i cannot copy/paste anything within the AI.

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
   This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html

5. Right Click does not work

   This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi,

   Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .

6. Color settings become unsynchronized when any image gets placed in document

   After the 30.2.1 update, (mac os 26.3.1, Win 11) I noticed a very strange and annoying behavior in Illustrator. It's about Color Settings. I use "Europe General Purpose 3" and I apply it via Bridge to all apps, i.e. Photoshop, InDesign and Illustrator. Everything works and when I look in those apps color settings — I see "synchronized" everywhere. However, if I place any image in Illustrator — "synchronized" immediately changes to "unsynchronised". Even if I change to "Europe General Purpose 3" in the settings dropdown (in Illustrator) again and save the Ai document - when it opens, I see "unsynchronised" again in the Color Settings panel. I haven't seen such nonsense since 2006 when I started working with Illustrator. I believe this is just a bug and it will be fixed in the next version. Does anyone else have this situation?

   After the 30.2.1 update, (mac os 26.3.1, Win 11) I noticed a very strange and annoying behavior in Illustrator. It's about Color Settings. I use "Europe General Purpose 3" and I apply it via Bridge to all apps, i.e. Photoshop, InDesign and Illustrator. Everything works and when I look in those apps color settings — I see "synchronized" everywhere. However, if I place any image in Illustrator — "synchronized" immediately changes to "unsynchronised". Even if I change to "Europe General Purpose 3" in the settings dropdown (in Illustrator) again and save the Ai document - when it opens, I see… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Blue share circle is misplaced under the icon

   This blue circle is very distracting and It just looks super weird. I don't know if you guys purposely did this or if it's a UI glitch with the latest update, but if you guys can get this fixed asap it would be helpful. It's SUPER distracting while trying to focus in on work.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Claimed to be fixed in the latest 30.3 general release. Please update, check, and comment back if it still happens.

8. All fonts disappeared in Font Explorer list

   I work on PC with the latest version of Illustrator, version 30.1. None of my fonts show in the drop-down menu. I've deleted and reinstalled Illustrator, deactivated and reactivated the auto-activate Adobe fonts option, checked whether Adobe fonts are synced through the Creative Cloud App. Nothing seems to work, while they work fine on Photoshop and InDesign. The only way I can use a font is by using the Eyedropper tool on an already existing body of text. How do I fix this? Please help!

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Picking Eyedropper temporarily disables Smart Guides

   As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/

   In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?

   But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!

   I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color from a smart guide is not something we would need (actually, jus ignore the color of these, don’t hide)... but why disable Smart Guides for the normal mode? Please review and fix! The tool doesn’t hint what exactly it would pick, a stroke, a fill, a raster color... Sampling ring is not a solution, especially if you work in CMYK.

   As reported here: https://www.reddit.com/r/AdobeIllustrator/comments/1p6ecuj/behavior_of_eyedropper_tool_changed_recently/

   In previous versions (can’t say for sure now when it stopped) we were able to aim with the Eyedropper better, when Smart Guides were enabled. In CC 2017 it works. Was quite helpful to pick color from a stroke, highlighting the object that is going to be sampled. Cool, right?

   But now, I suppose with the Photoshop-style sampling rings glued on, Illustrator forgot it’s a vector program. The sampling ring should not disable Smart guides!

   I somewhat get why pressing Shift might disable it, because Shift enables the 'sample by pixel' mode, and picking a color… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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10. Zoom in and out is slow

    In the last version of Illustrator (30.0 on Windows 11), the zoom (mouse, keyboard) does not work appropriately (very slow), making the use of the software almost impossible. This bug was not existing in former version (29.x). Unticking graphics acceleration in parameters panel makes it even worse.
    My config: Windows 11 (French), Intel I9, 32Gbytes of RAM, NVidia Geforce 4080 (581.29)
    Please solve rapidly this bug.

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Tilde key for transforming patterns moves the whole shape instead of the fill clipped to it

    Holding down the tilde key ~ when direct selecting a pattern filled object used to give you the option to interactively transform the pattern inside the object. It would override the transform settings for patterns and give you a live preview when transforming (move/scale/rotate) the pattern only.
    This behaves different when moving the pattern in the 2025 and 2026 versions. It will move the object and the pattern and snap the object back when the mouse is released.
    See: https://community.adobe.com/t5/illustrator-discussions/moving-a-pattern-inside-a-shape/m-p/15580218#M457374

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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12. Pasting an object with perceptual gradient applied expands it and converts into an image

    1. Create a rectangle and fill it with a gradient (liner/radial)
    2. In the gradient panel, change the method from Classic to Perceptual
    3. Copy the object
    4. Paste the object

    Check the Appearance panel — it’d show the object is now an image, with the original perceptual fill tucked under the pixels!
    And if the object had a stroke, it becomes a group with a stroke in it separated.

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    6 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is reportedly fixed in the latest Beta 30.3.126 build.

    Kindly update (or install) to verify the fix making it behave as expected, to allow the team to safely push it into the next general build.

    If it still works wrongly — please comment back.

13. "Could not complete Package" after Tahoe upgrade

    After upgrading to macOS Tahoe 26.0, Illustrator (latest version) is unable to Package a file that has links located on a network drive.

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

14. Real Time Drawing & Editing will not turn off for drawing shapes

    When I have Real Time Drawing & Editing turned OFF, shapes (rectangle, ellipse) still show up filled while drawing, instead of just the vector outline as expected.

    Steps to recreate:
    turn off real-time drawing & editing
    select random fill color
    select shape tool
    draw shape

    expected result: only vector outline is seen during drawing
    actual result: filled shape is seen during drawing

    I tested this and found the same behavior on both my Windows 10 desktop and my Windows 11 Laptop, both running Illustrator 29.8.1 (64-bit).

    There is no problem when moving an object, that still displays the vector outline as expected.

    When I have Real Time Drawing & Editing turned OFF, shapes (rectangle, ellipse) still show up filled while drawing, instead of just the vector outline as expected.

    Steps to recreate:
    turn off real-time drawing & editing
    select random fill color
    select shape tool
    draw shape

    expected result: only vector outline is seen during drawing
    actual result: filled shape is seen during drawing

    I tested this and found the same behavior on both my Windows 10 desktop and my Windows 11 Laptop, both running Illustrator 29.8.1 (64-bit).

    There is no problem when moving an object, that still displays the vector outline… more

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Fixed and works as it should do in Beta 30.0.0.72 — please try to install it (or update if it’s installed) and verify if it works for you, before it gets pushed into General build.

15. Fonts change after reopening Illustrator file

    I created a mailer in Illustrator with around 10–12 artboards and exported everything perfectly with the correct fonts. When I reopened the same file after two days to make changes, all the fonts had changed automatically, some text had disappeared, and the layout no longer matched my earlier exported JPGs. The fonts were installed and displaying correctly at the time of the first export, so the issue only appeared after reopening the saved file. I’ve attached the before/after GIF to show the difference.

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. Scale strokes box keeps unchecking

    The "Scale Strokes and Effects" box keeps becoming unchecked making it necessary for me to check preferences for each document.

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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17. Recent Colors is adding the [None] swatch as K=0 and apply white

    When fill is focused, setting [None] adds the white (K=0) chip into Recent Colors sections.
    Doesn’t happen for strokes.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

18. Pencil tool preview not showing

    Hello, in illustrator 29.4 and 29.5 (on windows 11 pro) I can't preview the path while i am drawing with the pencil tool. I checked all the settings and everything is set to see it. I had to downgrade to illustrator 29.2 to use it again

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    13 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    This is fixed and is available now in beta. Please check and share your observations.

    Regards,

    Aishwarya G Gadodia

19. Strokes smaller than 1 pt (or 1 mm) become zero when Stroke Weight down arrow key button is used

    If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
    But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

    It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

    While Cmd/Ctrl+arrow (not recorded) works fine with points, going 1-0.9-0.8... — for millimeters it works only down to 0.5, and then skips 0.35 and 0.25 (listed in the dropdown) and become 0 again.

    Ai hates other units...
    And we still don’t have hotkeys to jump weights (like we do for font size) — requested here: http://illustrator.uservoice.com/forums/333657/suggestions/32307397

    If you set a stroke to 1 pt and click Stroke Weight down arrow key button, it correctly goes to the next smaller value from the dropdown — 0.75 pt.
    But if you do the same with 0.95 or anything smaller than 1 pt, clicking this button instantly makes it zero, skipping all the smaller values.

    It’s even worse if you set stroke units to be non-points — even though there are plenty of smaller values in the dropdown, and 1 mm is much larger than a point, it goes 0 too.

    While Cmd/Ctrl+arrow (not recorded) works fine with points,… more

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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20. Objects invisible after leaving Isolation Mode

    After making changes in Isolation Mode the objects become invisible until I move it. This has been happening to me in many different files.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

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    1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team says it’s fixed in Prerelease build 29.6.191.

    The fix is now scheduled to be pushed into the upcoming general release. If you are a part of the PR program, please check if it works.