Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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No existing idea results
- ~ No ideas found ~
8187 results found
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PDF/X-4で書き出す際にダウンサンプルされる
macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
Illustrator ver29.5再現手順
1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。期待する結果
800ppiのままダウンサンプルされずに保存される。実際の結果
配置したビットマップ画像は300ppiにダウンサンプルされる。このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。回避方法
ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。EN
Step to reproduce
1. Place an 800ppi monochrome bitmap image in the document in its original size.
2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.Expected result
The image is saved without being downsampled to 800ppi.Actual result
The placed bitmap image is downsampled to 300ppi.The preset is set to downsample to 1200ppi when the resolution exceeds 1800ppi. Images with a resolution of 800ppi in the placed state should not be downsampled because they do not meet the conditions for downsampling.
In addition, 300ppi is a fatally low resolution for handling monochrome bitmap images.Workaround
Do not use the built-in PDF/X-4 preset, but create an equivalent preset yourself. You can also use PDF/X-4 presets distributed by prepress-related manufacturers.macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
Illustrator ver29.5再現手順
1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。期待する結果
800ppiのままダウンサンプルされずに保存される。実際の結果
配置したビットマップ画像は300ppiにダウンサンプルされる。このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。回避方法
ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。EN
Step to reproduce
1. Place an 800ppi monochrome bitmap image in the document in its original size.
2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.Expected result
The image is saved without being downsampled to 800ppi.Actual result
The placed bitmap image is downsampled to 300ppi.…
32 votesThe team was able to reproduce the problem and intends to fix it
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Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1
Well, I updated illustrator today and have major viewing issues.
Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.
MacOS Catalina version 10.15.6
Adobe Illustrator v25.3.1
32 votesI am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Dialog box text selection missing blinking cursor
When placing a cursor in a dialog box (ie font size, object transform) the blinking cursor disappears.
32 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Rasterizing a clipped image/group of objects results in extra white space in the resulting image.
If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.
32 votesNo longer a problem. Please drop a comment if it doesn’t work for you
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編集モードでグループ外のテキストオブジェクトにスポイトツールを重ねるとオブジェクトがアウトラインで複製されてしまう
確認したバージョン：
Illustrator 30.1.0
macOS, Windowsどちらも再現を確認できました。
Illustrator29.8.4 では再現しませんでした。再現手順：
a. テキストオブジェクトを作成
b. もうひとつのテキストオブジェクトを作成
c. 何かパスアイテムを作成
d. b とc をグループ
e. d をダブルクリックしてグループ編集モードに入る
f. スポイトツールに持ち替えて、shiftキーを押しながら a のテキストオブジェクトにマウスカーソルを重ねる
g. a のテキストオブジェクトのアウトライン化されたものが複製されている求められる結果：
何も起こらないこと検証作業の動画を添付します。
<Translation>
stack eyedropper tool whth shiftkey on an out-of-group text object in Group editing mode, the object will be duplicated in the outlineConfirmed version:
Illustrator 30.1.0
macOS, Wind Both ows were able to confirm the reproduction.
It was not reproduced in Illustrator 29.8.4.Reproduction procedure:
a. Create a text object
b. Create another text object
c. Create something path item
d. make group with "b" and "c"
e. double-click "d" and enter the group editing mode
f. Replace it with a dropper tool and press the shift key while holding down the shift key and superimposing the mouse cursor on the text object of "a".
The outlined text object of a is duplicated.The desired result :
Nothing happens.I will attach a video of the verification work.
確認したバージョン：
Illustrator 30.1.0
macOS, Windowsどちらも再現を確認できました。
Illustrator29.8.4 では再現しませんでした。再現手順：
a. テキストオブジェクトを作成
b. もうひとつのテキストオブジェクトを作成
c. 何かパスアイテムを作成
d. b とc をグループ
e. d をダブルクリックしてグループ編集モードに入る
f. スポイトツールに持ち替えて、shiftキーを押しながら a のテキストオブジェクトにマウスカーソルを重ねる
g. a のテキストオブジェクトのアウトライン化されたものが複製されている求められる結果：
何も起こらないこと検証作業の動画を添付します。
<Translation>
stack eyedropper tool whth shiftkey on an out-of-group text object in Group editing mode, the object will be duplicated in the outlineConfirmed version:
Illustrator 30.1.0
macOS, Wind Both ows were able to confirm the reproduction.
It was not reproduced in Illustrator 29.8.4.Reproduction procedure:
a. Create a text object
b. Create another text object
c. Create something path item
d. make group with "b" and…31 votesThis issue was fixed with Beta Build 30.3.0.104 — please update and see if it solves the behavior for you.
However, the Eyedropper still doesn’t work as expected. Here, a report about Eyedropper + Shift changing text and adding stroke when applied — please upvote it.
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縦組みのエリア内文字のスレッドテキストオプション作成が正常に機能しない
macOS 14.7.2
Illustrator ver.29.1Step to reproduce
1.縦組みのエリア内文字を作成する
2.矩形ツールで矩形を描く
3.エリア内文字と矩形を選択してメニュー「書式→スレッドテキストオプション→作成」を選択する。
4.矩形が縦組みエリア内文字に変換されるが、スレッドテキストにはならずエリア内文字のコンテンツがコピーされた状態になる。期待する動作
矩形がスレッドテキストとして正常にリンクされる。実際の結果
スレッドテキスト→作成を実行してもスレッドテキストとならずコンテンツの状態もおかしい。回避策
Tツールを使って手動でスレッドテキストをリンクさせる。縦組みに対するスレッドテキストオプションの挙動は全般おかしく、エリア内文字や矩形の構成や状態によって挙動が異なる場合がありますが、全般的に意図した通りに動作しない。
また、おかしくなったエリア内テキストを手動でリンクさせようとするとIllustratorがクラッシュします。以下のコミュニティ投稿もご参照ください。
https://community.adobe.com/t5/illustratorフォーラム-discussions/縦書き文章でスレッドテキストオプションが正常におこなわれない/td-p/15077023?profile.language=ja31 votes -
テキスト右揃え不具合
OS / Windows 11 Home 23H2
Illustrator 2025（バージョン 29.1）右揃えテキスト中に四分アキ等の文字が含まれ、アキの設定を自動の場合、テキスト右端がズレます。
自動設定ではなく、「アキなし」や個別にアキ量を「二分アキ」等に指定するとこの問題は解消されます。31 votes -
After updating Illustrator 2023 to v27.9.2, the name gets changed to Illustrator 2024
After updating, the name should remain the original, Illustrator 2023.
using: macOS 12.7.4
language: Japanese31 votesVerified this bug was fixed with 27.9.3 92 build.
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Some shortcuts don't work while using non-English keyboard / language layout
After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
- Show/hide layers = cmd + ;
- Lock selection = cmd + 2It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
- On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
- The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.Possible fix: to keep logic as before, when everything worked, you have to work with hardware codes of keys instead of language translated.
I can confirm, that now to show/hide guides I have to push three keys: cmd + option + ; to activate the shortcut, so it's definitively affected by locale translation of the current keyboard map. Please, fix it and keep shortcuts work the same as for the last 20 years :)
I literally cant work.
Thanx
MaximAfter upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
- Show/hide layers = cmd + ;
- Lock selection = cmd + 2It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
- On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
- The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.Possible fix: to keep logic as before, when everything worked, you have to work with hardware…
31 votes -
If a symbol contains clipping groups or freeform gradients, its bounding box is calculated based on bounds of clipped contents, not masks
If you convert a clipping group to a symbol, the bounding box for it will be calculated according to clipped art and not the clipping path, resulting in a larger box.
The same exact behaviour we had for rasterized clipping groups (now fixed).
Please fix this one too.31 votes -
Gaussian Blur does not scale. Frustrating
Gaussian Blur does not scale when I scale an object with the effect applied.
'Scale Strokes & Effects' is turned On.
Really frustrated because it's such a simple thing to recalculate it. Fix asap!31 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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illustrator crashes when using surface pen to draw
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
31 votesDone (Available in Beta) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Raghuveer Singh [10:04 AM]
Hello,Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.Regards,
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you. -
Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document
I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.
For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.
Other people, whose designs I dissect quite often, seem to forget or more likely don't know about AI picking colors (because it's not natural), and if I don't find it, I got all the blame.
I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.
For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.
Other…
31 votes -
30 votes
I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Missing Files Dialogue keeps re-appearing
The missing files dialogue keeps re-appearing after exactly 10 seconds, despite me selecting "No" for the following message;
"Some files are missing or modified in the Links panel. Would you like to update them now?"
Using Illustrator 26.0 64-bit on Windows 10.
30 votes -
Welcome Home Screen Preset Icons Oversized
- MBP running Mojave 10.14.6 and Illustrator 24.1
- Launching Illustrator – Home Screen appears as expected
- Have my prefs set to display Home Screen when no documents open
- Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]
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problema pantalla de inicio Adobe Illustrator - 24 abril.jpg 255 KB -
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Screenshot 2020-04-12 15.57.21.png 454 KB
30 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Text cursor on Mac with Retina Display incredibly thin
The text cursor is extremely thin on a Mac with Retina-Display. In an empty text box the cursor is nearly invisible, having the same width as the frame of the box. On a regular display, the cursor has a much better visibility. You should auto-detect the screen resolution and choose an appropriate width for the cursor or you should let the user choose a size in the preferences.
30 votes -
Escape Key and Arrows Not Working With Illustrator 2019
Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.
30 votesHi everyone,
The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.
Regards
Anjali
Adobe Illustrator -
Custom scripts added to the Scripts menu are not shown in alphabetical order
Custom scripts added to the Scripts menu are not shown in alphabetical order.
-Illustrator CC 2017.1.0 (21.1.0) version
-See screen capture30 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Paragraph panel is missing text direction buttons (Right to Left)
Paragraph Direction options are missing even after adjusting the language in Preferences
29 votes
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