8161 results found

1. ちらつき

   カーソルを動かすとちらつく

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   4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品フィードバックへのご協力ありがとうございます。

   検証でこの問題は再現できませんでした。

   追加詳細情報が不足のため、これ以上の検証ができません。

   一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

2. Dialog box pop up warning when opening the application for IllustratorGc.jsx

   Illustrator version:25.3 (updated today to run natively for M1)

   Hardware Specifications:
   MacBook Pro M1
   OS: macOS Big Sur 11.4

   I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.

   I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application and once clicked 'Coninue' does nothing and the pop-up emerges again. It is impossible to work in the application while this is happening.

   Is there a way to fix this from Illustrator UI preferences?

   Illustrator version:25.3 (updated today to run natively for M1)

   Hardware Specifications:
   MacBook Pro M1
   OS: macOS Big Sur 11.4

   I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.

   I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application… more

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   12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Images get randomly cropped from unwanted sides with Crop Image

   Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

   When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

   This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

   Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically cropped the edge which is out of view. It is not uncommon to perform many other edits, before zooming out to realise half your image is missing and having to undo all the way back to the crop.

   The automatic crop has never cropped an image in a way that makes sense for me, and i dont understand why they’ve gone to the extra effort of incorporating an auto crop that wastes more time than it saves.

   Please fix this or enlighten me as to the value i am unable to see.

   Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

   When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

   This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

   Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically… more

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   9 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As per the comment, the random crop is caused by Enable Content Aware Defaults option in Preferences > General. Turn it off disable auto-suggesting weird crops.

   As for the white lines, this a separate problem, now merged into separate report:

   http://illustrator.uservoice.com/forums/601447/suggestions/46357954

   Please upvote it.

4. Exporting assets as SVG with asset export tool is buggy

   Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

   Thank you

   Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

   … more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to be fixed in the later releases. If the issue still does happen for you (and the Decimal parameter is still set high enough in the Format Settings dialog) — please drop a comment

5. Missing transparency in placed PDFs

   I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

   Steps to reproduce:

   1. Open a new document.
   2. Draw two partially overlapping rectangles with different colors.
   3. Set he opacity of the frontmost rectangle to 50%.
   4. Save this document as a PDF with setting Illustrator Standard (see attached file).
   5. Open a second document.
   6. Place the PDF file.

   Expected result:

   The topmost rectangle should be displayed with transparency.

   Actual result:

   The topmost rectangle is not transparent.

   If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue of Illustrator. Now it’s getting really weird: If you place this second PDF file in a new Illustrator document … all looks fine.

   I am using Illustrator 25.0.1 on MacOS 10.14.6.

   I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

   Steps to reproduce:

   1. Open a new document.
   2. Draw two partially overlapping rectangles with different colors.
   3. Set he opacity of the frontmost rectangle to 50%.
   4. Save this document as a PDF with setting Illustrator Standard (see attached file).
   5. Open a second document.
   6. Place the PDF file.

   Expected result:

   The topmost rectangle should be displayed with transparency.

   Actual result:

   The topmost rectangle is not transparent.

   If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue… more

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Normal "Save" operation in recording Actions becomes a "Save as" operation

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file in any folder!

   Changing the path for the "Save As" operation is a really annoying time killer.

   Please repair normal "Save" action!

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file… more

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   5 comments  ·  Actions  ·  Delete…  ·  Admin →
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7. can't highlight dimensions

   Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Asset Export not respecting Clipping Mask on image

   When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   Hi,

   Gentle Reminder.

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.3?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

   Thanks,
   Illustrator team

   Also, please mention the title of this issue as the subject of the mail.

   Thanks

9. library colors covert process colors to spot when bringing them into a new document

   OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

   Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

   To reproduce this bug:
   Open a new document in illustrator.
   Define a process color and save it to a Library.
   Open a new document.
   Create a box.
   Fill the box with the Library color.

   Expected: The box should be filled with a process color.
   Result: The box is filled with a spot color.

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   9 votes

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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10. UI freezes, then crashes. Can't save.

    Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.

    I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?

    Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?

    9 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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11. Guides are too thin and barely visible

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

    EDIT Now I've opened another document, the guides behave as usual again...

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Illustrator slow on Retina display

    Hi,

    Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

    I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

    Does anyone have any idea's on how to solve this?

    I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

    Thanks

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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13. Missing fonts issue

    It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Zoom level and/or viewport position changes when switching between normal view and pixel preview
    9 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

    4. I receive: " An unknown error has occured. "

    I uninstalled and re-installed CC 2019 with no changes.

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    9 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. General Bugs in Graph Tool

    Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
    Illustrator Version: CC 2019, german

    The Graph tool needs many bugfixes.
    1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
    2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
    3. When changing some data (numbers, words etc.) in an existing graph that uses grafic styles (for lines, bars etc.), some items lose the grafic style and turn back to black or to invisible (see jpg). Some of the items or values (like 0-10-20-30% for example) change position and "jump" to other lower or higher positions, some keep their position. (see jpg)
    4. when changing the size of a chart with formatted text, the text has to be re-formatted after resizing the chart which is logical, but nonetheless uncomfortable to work with.
    5. Last but not least (well, not really a bug, but..) why is there no possibility to integrate the data-values into the charts? (Without working with graph designs - which is far too complicated and uncomfortable, I think) . For example, you have two columns, one with 25% , one with 50%. Why can't you just integrate the written value "25%" in the graph? (jpg)

    Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
    Illustrator Version: CC 2019, german

    The Graph tool needs many bugfixes.
    1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
    2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
    3. When changing some… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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17. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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18. I have to keep re-activating fonts

    For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

20. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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