8051 results found

1. Eyedropper reports "nan" or inaccurate color

   Adobe Illustrator version 29.7.1.
   When picking a color with the eye dropper from a 2x2 raster image copied and pasted from Photoshop, on certain sub-pixel positions the eye dropper will return a "nan" color, and will fill all of its preview color windows to black. That, or it will be wildly inaccurate.
   Attached a screenshot and the .ai file.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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2. Fonts get missing on file reopening

   Sometimes when I open a file I have already worked on, fonts go missing even though I used them before closing the file.

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   Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Export for Screens won’t export artboards as a single file

   When a document has multiple artboards and is exported as PDF using Export for Screens, although all artboards are selected and a Single File option is checked, it will still be exported as multiple files.

   illustrator 2025 v29.6.1

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   Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. メニュー表示がおかしい

   ファイル(府)と表示される

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   3 votes

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As reported, this problem happens most probably due the the recent May update for Windows. At the moment removing it seems like the best soultion to solve the problem.

5. HEX Franklin Variable Font is Not Visible when Editing

   I am on a Mac running Illustrator 29.4. I am trying to use the variable OTF version of HEX Franklin, and all Adobe apps do not render the letterforms. When I try to select the variable font in the dropdown, it just defaults back to Myriad or the default typeface.

   Other variable fonts work as intended, but specifically, this one is broken. Any possible fix?

   4 votes

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   Under Review  ·  8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. グループに含まれるテキストの組方向を正確に表示しない

   iMac27inch/i5/32GB mem/1TB SSD/macOS14.7.2
   Illustrator ver.26以降で確認

   Step to Reproduce
   1. 新規ドキュメントにポイントテキストを複数作成する。そのうち、いくつかは縦組みに設定。
   2. すべてのポイントテキストを選択してグループ化する。
   3. ダイレクト選択ツールまたはTツールで縦組みのテキストを選択する。
   4. メニュー：書式→組み方向を選択した際に縦組みテキストを選択しているにもかかわらず横組にチェックが入っている。

   期待する結果
   縦組みのテキストを選択した際には該当メニューで縦組みにチェックマークがついている。

   実際の結果
   縦組みを選択しているにも関わらず横組みにチェックマークがついている。

   この縦組み・横組の表示は選択範囲に複数の状態が含まれた場合にデフォルトの横組が選択されるという挙動になっています。端的に言って、この複数ステートをデフォルトで表示してしまうのも問題です。本来であれば双方にチェックマークがつかない状態で表示するべきところです。
   グループ化されたオブジェクトの一部を選択した場合でもこの組み方向の機能はペアレントの状態を参照しているようです。正確に選択範囲の状態を反映した表示にするべきです。

   EN Translate
   Step to Reproduce
   1. Create several point texts in a new document. Set some of them to vertical type orientation.
   2. Select and group all point texts.
   3. Select the vertical text with the Direct Selection tool or the Text tool.
   4. when selecting Menu: Type-> Type Orientation, the Horizontal checkbox is checked even though the vertical text is selected.

   Expected Result
   When vertical text is selected, a check mark is placed in the vertical menu.

   Actual Result
   The check mark is placed in the horizontal even though vertical text is selected.

   This display of vertical/horizontal check mark has the behavior of defaulting to horizontal when multiple states are included in the selections. Quite simply, the default display of this multiple state is also problematic. It should be displayed with no check marks on both horizontal and vertical.
   It seems that even when a portion of a grouped object is selected, this function still refers to the state of the parent groups state. The display should accurately reflect the state of the selection.

   iMac27inch/i5/32GB mem/1TB SSD/macOS14.7.2
   Illustrator ver.26以降で確認

   Step to Reproduce
   1. 新規ドキュメントにポイントテキストを複数作成する。そのうち、いくつかは縦組みに設定。
   2. すべてのポイントテキストを選択してグループ化する。
   3. ダイレクト選択ツールまたはTツールで縦組みのテキストを選択する。
   4. メニュー：書式→組み方向を選択した際に縦組みテキストを選択しているにもかかわらず横組にチェックが入っている。

   期待する結果
   縦組みのテキストを選択した際には該当メニューで縦組みにチェックマークがついている。

   実際の結果
   縦組みを選択しているにも関わらず横組みにチェックマークがついている。

   この縦組み・横組の表示は選択範囲に複数の状態が含まれた場合にデフォルトの横組が選択されるという挙動になっています。端的に言って、この複数ステートをデフォルトで表示してしまうのも問題です。本来であれば双方にチェックマークがつかない状態で表示するべきところです。
   グループ化されたオブジェクトの一部を選択した場合でもこの組み方向の機能はペアレントの状態を参照しているようです。正確に選択範囲の状態を反映した表示にするべきです。

   EN Translate
   Step to Reproduce
   1. Create several point texts in a new document. Set some of them to vertical type orientation.
   2. Select and group all point texts.
   3. Select the vertical text with the Direct Selection tool or the Text tool.
   4. when selecting Menu: Type-> Type Orientation, the Horizontal checkbox is checked even though the vertical text is selected.

   Expected Result
   When vertical text is selected, a check mark is placed in the vertical menu.

   … more

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   8 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Bring to front/back not working with new update

   Manually right-clicking and selecting "bring to front" and "send to back" aren't working. The shortcut (ctrl + shift + [ or ] ) is also not working. This seems to have started after updating to version 29.4.

   Every tutorial I can find hasn't helped. This bug has massively increased my workload as I use this action every few seconds.

   7 votes

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   6 comments  ·  Other...  ·  Delete…  ·  Admin →
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8. Issue saving document on hard drive after creating a pattern swatch, file won't save or AI crashes. Cloud document saves fine!

   I keep recreating a pattern swatch to use on a social media image, and every time I go to save the document Illustrator either crashes completely or won't save the file and I have to start over again. Weirdly, saving to the cloud works just fine, it's only when I have to my hard drive on my brand new MacBook Pro. If I do any other work within the file, it will save. But if I create the pattern and use it within the file, the crash happens. Expected result is to be able to save the file on my hard drive and retain the pattern swatch in the file. Please help!!
   Macbook Pro - M4 Pro Chip
   Operating system: Mac Sequoia 15.5
   Illustrator: 2025 29.5.1

   I keep recreating a pattern swatch to use on a social media image, and every time I go to save the document Illustrator either crashes completely or won't save the file and I have to start over again. Weirdly, saving to the cloud works just fine, it's only when I have to my hard drive on my brand new MacBook Pro. If I do any other work within the file, it will save. But if I create the pattern and use it within the file, the crash happens. Expected result is to be able to save the file on my… more

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   7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Bug - Cannot access Hands on tutorials

   I was doing the hands on tutorials and then I loaded into the app and the section for them was gone in my tutorials tab. I found the webpage online that allows me to launch hands on tutorials from browser https://www.adobe.com/learn/illustrator?tutorialType=inApp&learnIn=1 and it leads to the screenshot provided. I would love to be able to continue doing the hands on tutorials. I ensured that I have no VPN installed, I updated graphics drivers, and reinstalled Illustrator to no avail.

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   4 votes

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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10. モノクロになってしまう

    illustrator2025
    Windows11

    Adobeクラウドに保存していたものを開くと「プレビューを終了できません。指定した処理を実行できませんでした」というポップアップが出てしまい、保存していたものがモノクロになってしまって編集もできない。クラウドの一覧で見ると正常そう。

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    3 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Illustrator "froze" when adjust object in transform panel

    1. Mac Mini 2024 (Sequoia 15.5)
    2. Adobe Illustrator 2025 (29.6.1)
    3. Tried moving the selected object using "Transform" panel - X,Y value
    4. Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.

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    1 vote

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    Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Crashes immediately when adding a leader before a "tate-chu-yoko" text in vertical orientation

    Guaranteed immediate crashing upon adding a leader in the Tabs panel to a tabbed gap right before a character that's set as tate-chu-yoko.
    Now I have to use bad workarounds just to circumvent this...
    Hope it gets fixed soon.

    2 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Curved paths not honouring guide styles / Guides are not dotted

    When converting artwork to guides, anything that has a curved path does not show the guide style set up in preferences. In my case I have guides set up as a dashed line with a light grey colour. What I'm seeing is a solid black line. Happens in AI 29.6.1 and the beta 29.7 88. Sample shows two shapes converted to guides but the ellipse remains as a solid black line. Using MacOS 14.7.6.

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    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. Disabling "Show The Home Screen When No Documents Are Open" corrupts custom workspace

    When "Show The Home Screen When No Documents Are Open" in General Preferences is disabled, the next time Illustrator is run, my custom workspace is corrupted, for lack of a better word. The toolbar and all panels are missing, and the Control Panel has become floating.

    2 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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15. 表示用に埋込んだ日本語OTFが表示されない

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.プレビュー用に埋め込まれたフォントが表示に利用されない。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

    いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
    フォントのファミリー名やスタイル名の処理に問題があるように思います。

    Translated:
    Steps to reproduce
    1. Open a new document, enter any text, and specify a Japanese OTF font.
    2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
    3. Uninstall the specified font.
    4. Open the previous document in Illustrator.
    5. The font embedded for preview is not used for display.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The encoded font is saved in the "Embedded Font Binary Data" included in the document's Dictionary, but is not used when the document is opened.

    I tested several things, and even if it is a Western font or CJK, it will be displayed in the preview if it is TrueType. Japanese fonts included in AdobeFont and Morisawa OTF, etc. are not used for display even though they are included in the document.
    There seems to be a problem with the processing of the font family name and style name.

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.プレビュー用に埋め込まれたフォントが表示に利用されない。

    期待する結果
    埋め込まれたフォントを利用してオリジナルの体裁が表示される。

    実際の結果
    ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

    いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
    フォントのファミリー名やスタイル名の処理に問題があるように思います。

    Translated:
    Steps to reproduce
    1. Open a new document, enter any text, and specify a Japanese OTF font.
    2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
    3. Uninstall the specified font.
    4. Open the previous document in Illustrator.
    5. The font embedded for preview is not used for display.

    Expected result
    The original appearance is displayed using the embedded font.

    Actual result
    The encoded font is saved in the "Embedded Font Binary Data" included in the… more

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    14 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. 文字組みアキ量設定の動作不良

    1.お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    Windows10、Adobe Illustrator28.7.1

    2.問題が発生したときに実行していた手順
    Illustrator28.5以前で作成した添付の文字組み設定を、Illustrator28.7.1で開き、移動するなどすると前カッコが移動する。
    添付資料の文字組み設定を利用したテキストで、全角丸開始カッコのみ移動する。
    他の全角カッコでは問題なし。
    複数のPCで同様の症状が出る。

    3.想定していた結果
    4.実際の結果
    添付資料を確認ください。

    1件のデータ内に、上記の文字組み設定利用有無の文字列が混在しており、同様のデータが100件以上あります。大変困っています。
    現状は、Illustrator27.9.5で対処しています。

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    33 votes

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    Done (Available in Beta)  ·  12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Message d'erreur à la création d'un motif dans illustrator

    Wacom sous windows
    Illustrator v29.7.1

    Lorsque je veux créer un motif d'après une illustration vectorielle que j'ai réalisée sous illustrator, j'ai un message d'erreur : "impossible de définir un nouveau motif d'après l'illustration active."
    Pouvez-vous m'aider car je suis bloquée dans mon travail. C'est très urgent.
    Merci beaucoup

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    1 vote

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    Need More Info  ·  4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. TIFF画像が反転した色で配置される / TIFF image get placed with inverted colors

    OS: Windows 10
    Illustrator: 29.7.1(64-bit)

    画像(TIF)を読み込んだ際に、白黒が反転してしまう。
    以前は問題なく読み込めていた。

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    2 votes

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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19. Glyph substitution not working in v28.7.1

    In v28.7.1, if the formatting of the character immediately before a glyph substitution is different, the glyph substitution does not work, and the default glyph is displayed instead. This bug occurs just by opening an ai file from a previous version. It's an extremely serious bug.

    ---

    v28.7.1でグリフ置換が機能しない

    v28.7.1では、グリフ置換の直前の文字の書式が異なると、グリフ置換が機能せず、デフォルトのグリフが表示されてしまいます。このバグは、以前のバージョンのaiファイルを開いただけで発生します。非常に深刻なバグです。

    39 votes

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It is confirmed the issue is indeed fixed in the Beta 28.7.0.65 and soon will be pushed into main build.

20. Many issues in Illustrator 2025

    Hi everyone,
    I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

    ⚠️ Main Problems:

    Error ID: -128 when pasting text
    Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
    Can't paste the type. ID: -128
    This makes it impossible to replace or update any existing text areas.

    Can't move objects: transformation too large
    When trying to move a single element, I get an error:
    Can't move the objects. The requested transformation would make some objects too large.
    No idea why this happens—nothing is grouped, and I’ve checked that all layers are unlocked.

    Dragging text boxes stretches the text instead of resizing the box
    When I try to expand a text area, Illustrator stretches the text itself rather than increasing the box size. It seems like all text is stuck in Point Type mode, and switching it to Area Type doesn’t always work.

    Selection issues and erratic grouping

    Some objects can't be selected at all unless I use Outline mode.

    Clicking one object sometimes causes all nearby objects to move.

    Even though I haven't grouped anything, Illustrator treats random sets of objects as if they're linked.

    Save and export often fail or hang

    Saving the document often gets stuck or results in a corrupt file.

    Exporting as PDF, PNG, or SVG occasionally fails without an error or freezes Illustrator entirely.

    🧪 What I’ve tried:

    Clean reinstall of Illustrator 2025

    Resetting preferences

    Unlocking all objects and layers

    Copying elements into a new document

    Using older file formats (e.g., Illustrator 2020)

    Saving as SVG and reimporting

    Hi everyone,
    I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

    ⚠️ Main Problems:

    Error ID: -128 when pasting text
    Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
    Can't paste the type. ID: -128
    This makes it impossible to replace or update any existing text areas.

    Can't move objects: transformation too large
    When… more

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    •  

    3 votes

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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