5943 results found

1. ver26.4.1で、AppleScriptでcharacterのpropertiesが取得できなくなった

   ver26.3.1までは取得できました

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   2 votes

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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2. Fonts don’t sync

   I just upgraded my computer to the Macbook Pro 2021 M1. I downloaded the latest versions of Adobe and noticed none of my fonts will sync. I've tried posted troubleshooting methods and none have worked (closing and restarting apps, reinstalled apps, multiple computer resets, unsyncing and resyncing manually, etc). Any time I open an Illustrator project with previously used fonts that aren't native to the app, it prompts me to sync but the load wheel just keeps spinning and will never finish.

   I'm at a loss. Any ideas?

   21 votes

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   13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ankit Goyal
   Illustrator Team

3. Can't change 3D materials color since version 26.3.1

   Just reporting the bug discussed in https://community.adobe.com/t5/illustrator-discussions/i-can-t-change-3d-color-materials-in-illustrator-may-update-2022/m-p/12967705/page/2 .
   In short, color and other 3D material parameters are not longer configurable since version 26.3.1

   5 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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4. "Align dash to corners and path ends" is broken in 2022.

   See title.

   Here's two screengrabs of 2021 and 2022 with the following done in them:

   1. Draw an 800x800 pt circle in the middle of the canvas.
   2. Set the stroke to 800px wide, black, dashed line on, 12pt in the first dash box, no other gaps/dashes, turn on "align dash to corners and path ends".

   2021 renders evenly, as expected, 2022 has the dashes at weird off-kilter angles.

   2022 will render evenly if I switch to "preserve exact dash and gap lengths".

   Observed on 26.0.2, both with my usual plugins and with them removed, maybe i'll try updating later today to see if this one got fixed. I don't see anything like this in the existing bugs so I'm gonna guess not.

   See title.

   Here's two screengrabs of 2021 and 2022 with the following done in them:

   1. Draw an 800x800 pt circle in the middle of the canvas.
   2. Set the stroke to 800px wide, black, dashed line on, 12pt in the first dash box, no other gaps/dashes, turn on "align dash to corners and path ends".

   2021 renders evenly, as expected, 2022 has the dashes at weird off-kilter angles.

   2022 will render evenly if I switch to "preserve exact dash and gap lengths".

   Observed on 26.0.2, both with my usual plugins and with them removed, maybe i'll try updating later today to… more

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   5 votes

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   3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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5. Objects Fill Color (Global/Spot) removed when changing any of the stroke property

   I have multiple objects selected with the same stroke colour and different fill colours. I change the stroke colour and the fill colour of all selected objects change to none. Using Illustrator 25.3 on Mac 10.4.6.

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   38 votes

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   35 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Illustrator 2021 and 2022 crash when trying to run an action from a script

   Attempting to run any action from applescript or javascript is always resulting in Illustrator 2021 or 2022 immediately crashing for me.

   I've tried on multiple computers, and running it on a fresh install of AI 2022 with no settings changed.

   Tested on MacOS Mojave, Big Sur, and Monterrey

   It doesn't matter which Action or Action Set is used, I've tried the included "Default Actions" and others.

   The identical scripts work fine from AI CC2020 back to at least AI CS6.

   For example, I can copy and paste this straight from Adobe's ADOBE ILLUSTRATOR CC SCRIPTING REFERENCE: APPLESCRIPT:

   tell application "Adobe Illustrator"
   do script "Opacity 60 (selection)" from "Default Actions" without dialogs
   end tell

   Make a new Illustrator document and run it, and AI instantly freezes and stays frozen indefinitely. It needs to be force quit.

   Running this or any other action from any action set by selecting it in the Actions palette and clicking the "play" button works as expected.

   Using the equivalent javascript-

   app.doScript ("Opacity 60 (selection)","Default Actions")

   has the same result - instant crash of AI 2021 or AI 2022.

   And running the identical scripts on the same computers on prior versions of AI leads to the action running as expected.

   Attempting to run any action from applescript or javascript is always resulting in Illustrator 2021 or 2022 immediately crashing for me.

   I've tried on multiple computers, and running it on a fresh install of AI 2022 with no settings changed.

   Tested on MacOS Mojave, Big Sur, and Monterrey

   It doesn't matter which Action or Action Set is used, I've tried the included "Default Actions" and others.

   The identical scripts work fine from AI CC2020 back to at least AI CS6.

   For example, I can copy and paste this straight from Adobe's ADOBE ILLUSTRATOR CC SCRIPTING REFERENCE: APPLESCRIPT:

   tell application "Adobe… more

   2 votes

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. Jagged artefacts on edges of objects with gradient fills or transparency

   Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
   If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
   This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

   Using Illustrator V.25.2.3
   On Mac OS 11.4

   Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
   If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
   This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

   … more

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   44 votes

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   39 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

   We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
   Now only Ctrl-clicking the preview in Gradient panel works.

   10 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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9. Changing corner radius on a shape changes unrelated anchor point

   MacOS Big Sur 11.6, Illustrator 25.4.1

   (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

   I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

   Before rounding the corners, I drew the shape by hand, and substracted out a small 4px circle close to the middle with the pathfinder, to avoid having duplicate anchor points.

   Attached image of my result, last image is a close-up of the wonky anchor point.

   MacOS Big Sur 11.6, Illustrator 25.4.1

   (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

   I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

   Before rounding the corners, I… more

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   20 votes

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   9 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Undo after deleting a line created with the Pen tool freezes Illustrator

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen without a hitch, every time I've tried to recreate it with an otherwise blank canvas it gives a "can't finish previewing ID:-50" error.)
    If you hit undo again, Illustrator becomes unresponsive.
    I guess it's trying to undelete the line which is already there.
    It's easy to avoid now that I know what I did, but still.

    Expected result: undo to get rid of the line that reappeared (or, didn't expect the line to reappear in the first place).
    Actual result: Undo makes Illustrator become unresponsive.

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen… more

    3 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Unable to open/paste/place images from AfterEffects generated PNG sequence.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open this image on Illustrator version 24.

    I'm getting error when I'm trying to open/place/paste image form After Effects (22.4.0 build 54) genereted PNG sequence. Png can be any size (tested with 1080x1920 & 640x640). Images had no transparency (solid white bg).
    Error says "Requested transformation would make some objects too large". When I press OK, png image opens in another tab with dimensions of 16383x 16383px for 640x640px picture. I can open same image in Photoshop without a problem. The DPI of the image generated by AfterEffects is 72dpi.
    Illustrator version 26.3.1.
    After Effects 22.4.0 build 54
    MacOS 12.2.1

    P.S. My colleague was able to open… more

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    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Selecting text works poorly

    According to the screenshot, when I press the left mouse button in the place represented by the red triangle, the above text is selected. This place is completely beyond the scope of the word "Nature".

    Windows 10 Pro 64bit, AI 26.3.1. (64-bit)

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. Editing Adobe PDF Presets crashes Illustrator

    When trying to edit a Adobe PDF Preset in Illustrator it crashes on hitting OK to save. I have tried deleting all preferences and uninstalling and reinstalling Illustrator but no luck. For most things this would not be an issue since I can overwrite most setting by saving it in InDesign and overwriting with the same name (Why can't we do this in Illustrator?) This is happening on Illustrator version 26.0.3 on Mac OS 12.0.1 Intel iMac. I have added a quick screen grab. It doesn't matter what I try to edit.

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    7 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
    - There is no styling applied at all
    - When opening the file in Chrome, the styling is lost and most elements appear black

    This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -… more

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    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Illustrator Engineering responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

15. Expanding a path with a gradient doesn't expand, just creates a group with the same path

    I want to expand a gradient applied to a path so that I have bands of colour as vectors in place of the gradient.

    I have been using this tool in this way successfully but this week there seems to be a bug: it works until it doesn't and then doesn't work at all.

    If I quit Illustrator and reopen everything it might work again, but with some paths it doesn't work at all. Please see my screenshots.

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    3 votes

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    4 comments  ·  Gradients  ·  Delete…  ·  Admin →
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16. Selection and Direct selection tool behaviour errors

    The issues have to do with what items are selected, and which properties are displayed in panels (appearance and attributes) when using the selection tool and the direct selection tool on various configurations of item.

    Please see the attached AI file for a thorough QA breakdown of this issue (s).

    The most impactful error can be seen when using the Direct Selection tool on an item(path or text) in a group which contains only that one single item.

    The expected behaviour should be the same as for any other usage of the direct select tool: it selects the item within the group, and its properties are visible in the appearance panel, the attributes panel, and other panels.

    The actual behaviour is that the group is selected, and the group properties are visible in the other panels. The item's own properties are now very hard to access.

    A bizarre error with the Selection tool happens on a groups that have no note attribute; checking the note in the attributes panel shows up wrongly.

    The expected behaviour is that the note should be blank and editable for the group. The actual behaviour on groups with one single item is that the note of the item within the group is displayed. The actual behaviour on groups with multiple items is an erroneous message that reads "The current selection contains different notes.". This is wrong because the notes are properties of items within the group; not the group itself (which should be selected). The impact is that the group's note is inaccessible (except via scripting).

    The issues have to do with what items are selected, and which properties are displayed in panels (appearance and attributes) when using the selection tool and the direct selection tool on various configurations of item.

    Please see the attached AI file for a thorough QA breakdown of this issue (s).

    The most impactful error can be seen when using the Direct Selection tool on an item(path or text) in a group which contains only that one single item.

    The expected behaviour should be the same as for any other usage of the direct select tool: it selects the item within… more

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    2 votes

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    1 comment  ·  Selection  ·  Delete…  ·  Admin →
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17. Illustrator is always disconnected from Creative Cloud

    Illustrator refuses to load my fonts and color library. It doesn't sync with the creative cloud until much later if at all. I'm a design intern and it's extremely important I use our specific font and colors so not being able to access this really sets me back on my projects.

    3 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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18. Please Fix: Function "create outline" unpredictably results in pixel error

    Converting a path by the "create outline" function unpredictably results in pixel errors. See pictures:
    Pic1.: Path object in pixel preview. Position is correct.
    Pic2.: Result after applying "create outline" function.
    Position of outline path is wrong in fourth place after comma leading to a grey fragment. The only solution is to repair every outline in a very time consuming process. In my view is a critical error when trying to work pixel perfect. Please solve this issue!

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    2 votes

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    9 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Zoom is broken when using the new Rotate View tool

    When using the new Rotate View Tool (v25.4.1) to rotate the view to e.g. 90°, Alt-scroll zooming doesn't zoom to the mouse pointer and the scroll bars are hyper sensitive.

    Please see this screen recording:
    https://www.dropbox.com/s/2127o6786unbgf7/Screen%20Recording%202021-10-04%20at%2011.03.29%20PM.mov?dl=0

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    21 votes

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    11 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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20. GPU renderer fails on complex appearance stacks involving Knockout Group

    I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

    It does not seem to work on the GPU renderer.

    Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

    I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane of the prefs.

    I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

    It does not seem to work on the GPU renderer.

    Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

    I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane… more

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    2 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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